Had eye exam Quick, efficient, knowledgeable, and friendly Will come back for contact lenses fitting soon read more

I received my new prescription on New Year's Eve. Their telephone and website said they were open, so I drove to the store only to find out they closed early. I called immediately and asked if they would honor the 2025 prices. They didn't call back for several days and then said they would not honor those prices. So I was screwed out of an entire year's worth of vision benefits because they couldn't be bothered to put correct information on their telephone or their website about their hours on New Year's Eve. They were very, very rude to me. Their eyeglasses have always been overpriced and the frames not very attractive, but they were on my insurance, so I felt I was stuck with them. Now, I get nothing because they screwed up on posting their hours. Any decent business would have tried to make it right. Instead, they were very rude. read more

Dr Wong is one of the most friendly people to meet. I , like most people ,don't really like to go to the Doctor . Dr.Wong treats me like a friend. As a matter of fact I look forward to seeing him. Even when I'm satisfied with his eye exam he goes that extra mile to make sure ' he's' satisfied as well. Professional is an understatement. Dr. Wong is reasonably priced. He makes sure that when you purchase glasses or contacts you are satisfied with what you buy. His office is spacious with easy access to his frames displayed. If you don't see what you want he has no problem ordering or referring you to an other eye frame business . It's always a pleasure to visit Dr. Wong read more

I went to see Dr. Wong a few years ago and experienced great service and got an excellent pair of glasses. He also fitted me for contacts, which worked perfectly for my needs. I recently reached out to get some advise on corrective eye surgery and received a very thorough and helpful email with good info to know and recommendations for eye surgeons in the area. I highly recommend Dr.Wong and appreciate all that he does. Thanks! read more

Dr. Wong is simply the best optometrist that I have ever done business with in my long years. I know that under his care my eyesight will last longer than I do. Highly, highly recommended. read more

Dr. Wong is not an ordinary optometrist, he is kind, genuine and funny. He spent a long time examining my eyes just trying to write me the perfect prescription, and when he realized that he didn't have the contacts that he wanted to give me in stock, he ordered it for me and insisted that I come back for another check up after a week. The second time I visited he didn't just give me the contacts and sent me home, he examined my eyes again and indeed wrote me the perfect prescription that proved that I've been wearing the wrong contacts for years- awkward. I would definitely recommend Dr. Wong to my family and friends, because you really don't find doctors who cares as much as he does so much anymore. Thanks doc! read more

Just WOW. This is a type of review that I wish i could give more than 5 stars. Dr.Wong is a very kind, passionate and knowledgeable doctor. I went to see him due to my eyes being light sensitive and having a bit of blurry visions. He REALLY took his time to check thoroughly and explained possible causes of my issues. He prescribed me eye drops to treat my allergies first, then for my dry eyes and I have been checking in with him throughout. I'd definitely recommend Dr.Wong for my friends! read more

As good and as intimate as a doctor visit can get. If you live in the Sunset, even if you just live in San Francisco, this should be your optometrist office. Dr Wong's office is a tiny cove nested in between the suburban blocks of Taraval street. Pedestrians might think that with such an small office space that the services offered may not match up with large retailers like Lenscrafters. This couldn't be further from the truth. The two receptionists, Becky and Ivy, are exceptionally thoughtful. Becky provides extensive knowledge on your insurance coverage and maximizes your savings. Ivy offers personalized feedback on the fit and style of the glasses on your face shape. And Dr. Wong makes eye exams feel effortless. Not to mention, there is a decent collection of frames including chic brands such as Ray-Ban and Hugo Boss to name a few. As a customer, I could not be more satisfied. read more

Dr. Wong is a dishonest and deceitful man. He wrote an incorrect prescription, acknowledges it but refuses to do anything further. His office is filthy, in hindsight it is not a surprise his work was so sloppy as he spent the entire exam talking about his dog and his mother. In addition, he never did any of the standard tests and was oddly focused on telling me I needed special eye drops for dry eyes (which I never complained of??). I ended up having to pay out of pocket for a second exam elsewhere. His care was so abysmal I filed a complaint with the CA board of optometry. read more

Dr Wong always greets me with a smile. He is calm and knowledgeable. He loves to talk about what he is doing and answers all your questions. He's passionate about what he does, gentle, caring and I trust him 100%. A few years ago he told me I might not need glasses and that I simply had high sensitivity to light due to dry eyes. So I have not worn glasses since and when the moon starts getting blurry at night I know it's due to dry eyes, and most likely the real culprit is stress and lack of sleep... read more

I've been a patient of Dr. Wong's for a number of years already. I have to say that over the years, as I've gotten older, I have definitely began to notice things that I didn't when i was a kid coming into the office for a checkup. Dr. Wong is a nice guy. His assistant Becky is the total opposite of him. She can be friendly, but she can also come off seeming to have an attitude which isn't very pleasant to deal with. My most recent experience was from this past Saturday, 1/21/17. I went into Dr. Wong's office around 2pm in the afternoon with my mom to pick up some glasses that my family ordered through Dr. Wong's office. I was in the office for at least 15 minutes, and not a single acknowledgement from Dr. Wong or Becky. Not a single "Hi" from either of them. And not so much as a "Thank you" after paying for our glasses. Dr. Wong definitely knows what he is talking about, don't get me wrong. He was my optometrist for years. I do not like the customer service that I get from this office. "Why have I gone back for years?" I didn't know why, until recently. read more

This review should really count as 2!... Because both my partner and eye have been coming to Dr. Wong Optometry since 2012 for thorough eye exams, contacts, lenses and frames. Becky has always been a huge asset to Dr. Wong's office because of her knowledge and expertise in explaining benefits, assisting in product selection/sizing/options, staying in touch about orders and her exemplary customer service. Dr. Herbert Wong is a fantastic professional who is compassionate and completely human. Many other Doctors do not show the kind of care thatvDr. Wong shows both my partner and I. Nothing is perfect in life and through the years, if something wasn't perfect, both Dr. Wong and Becky do whatever it takes to make sure any situations with insurance, lens makers, frames are resolved as effectively as possible. These people are some of my favorite people, forv their genuine expertise and caring ways of doing business or just chit-chatting about a ski trip, or cars or family. Dr. Herbert Wong Optometry is a gem in the sunset :) thanks for taking good care of us time after time! read more

I'm hesitant to write a review because I love this place! Dr. Wong and Becky are the best in town, and they're always super helpful too. They've always answered my questions and awesome at their job. read more

Herbert Wong was one of the few neighborhood optometrists that accepted my insurance. He has always been punctual with appointments and displayed patience when answering questions. He is not overly chatty, but very friendly. He also takes the time to address all of your concerns. At many doctors' offices, you'll find yourself spending more time in the waiting room than in the exam room. That's definitely not the case with Herbert Wong. I've visited him a total of four times in the past three months. He has never kept me waiting for more than five minutes. I find that with some optometrists, they are simply glorified salesmen in white lab coats after your hard earned dollars, trying to push the most expensive product on you. They make up for their limited knowledge by quoting some skewed statistic their sales rep probably told them a hundred times over during a sales pitch. Herbert Wong is the complete opposite. He has answers, he finds faults in some of the most expensive brands, he doesn't want to steer you towards buying the most expensive product, and it's very clear that he keeps up on the research and the publications in his profession. I rated him at five stars because he clearly understands what he's talking about and he doesn't fake it. He is thorough with his exam, he will only quote independent studies and so far, he's been able to answer all of my questions. Herbert Wong takes pride in his work without being arrogant. I am currently dealing with a dry-eyes problem. Before making any snap decisions and immediately prescribing medication, he went over all of my options, laid out pros and cons, and let me make the final decision. His follow up is also impeccable; he has always personally returned my phone calls. His receptionist, Becky, is friendly, knowledgeable with insurance policies, and equally overachieving when it comes to returning calls or letting me know when my lenses have arrived. read more

You can really tell Dr. Wong is not only still very passionate about his practice and continued learning. But he is one of the few doctors you know cares very much about his patients as human beings. I have moved quite a ways from the area where Dr. Wong practices but I will continue to make my way to his office . Dr. Wong and Becky are awesome! read more

I never thought I'd write a Yelp review for an optometrist, but Dr. Wong is really that wonderful. For people like doctors, dentists, optometrists, I think it's important to consider both their personality and their professional aptitude (e.g., a lovable but incompetent doctor would do us little good...). Dr. Wong is stellar on both fronts. I went to him since I needed to squeeze in an eye exam and my long-time optometrist in SF didn't have an opening for weeks. I have pretty bad vision so am not the most straight-forward case, but Dr. Wong really attended to me, caught some small things about my eye health that I need to be mindful of, and spent a lot of time offering advice and answering my questions. As many people have mentioned already, Dr. Wong is really friendly and patient. I was also impressed by how invested he was in me even as a first-time patient (who he may or may not ever see again since I told him I spend most of my time on the East Coast). He evaluated my vision and the general health of my eyes incredibly thoroughly and made me feel like I was in great hands. Also, an easily overlooked but important component of a visit is the assistant/receptionist, and Becky in Dr. Wong's office is super sweet and competent, helping to figure how what my insurance covered, etc. Oh, and they have Keurig coffee, tea, hot cocoa, and cookies in their office. Just another nice touch. Basically, this is an all-around great place! read more

One of the most disorienting experiences I've had to deal with growing up in the sunset. The first ever eyedrops he recommended me when I was little made my eyes blurry, but my family vouched for him and he reasoned it was my eyes naturally getting worse reading my school books. He then prescribed me glasses with "correct" prescriptions (i loved my vision getting clearer with them) but every appointment, he would still "fix up" my dry eyes with a special eyedrop. It was blue/orange in color, and that was nostalgic and appealing to me until now, where I have my reasons to believe it was IODINE, a chemical solution used to test and change the acidic property of a liquid, which does NEUROLOGICAL DAMAGE and CAUSES visual impairment at a term. Do not go here, I have suffered chronic visual loss and ability to focus my eyes during waking hours, due to his care. He is a trusted individual but he may be suffering from misinformation or lack of faith for his patients and his care. read more

As long as Dr. Wong is practicing in San Francisco, I will be his patient. I had to find a new eye doctor and after sifting through yelp reviews, Dr. Wong seemed like a good fit. He exceeded my expectation by far! I had an appt for contact lens exam and contacts. Dr. Wong spent a fair amount of time explaining the pros/cons of wearing contacts. I did not think he was trying to talk me out of getting them, he was acting as more doctors should---caring about the patient enough to thoroughly educate his patients. Dr. Wong has taught me how and why to treat my eyes better when using contacts. AND he adjusted my glasses perrrrrfectly! Also, he let me try 2 different brands, to see which worked better for my eyes. Once I found the one I liked, the order came quickly and was less expensive than what I paid in Chicago! Bottom line: Dr. Wong rocks!!! read more

Dr. Herbert Wong was honest and performed a very thorough eye exam. He answered all my questions about having dry eyes. He recommended I use eye drops when my eyes are tired from working on the computer for long periods. Also to protect my eyes from UV rays, I picked up a pair of stylish Gucci sunglasses. I was happy to have used up my FLEX dollars :) Update: I brought my Prada sunglasses there cause the nose piece broke. He fixed it for free even though I didnt even buy them there. read more

Wow. Dr. Wong has been my optometrist since I lived on Taraval (2005). I have since moved, but still trek back to the outer Sunset to get my eyes examined. He's super funny and we always have a great time talking about everything other than glasses. BTW, a pair of black glasses that he sold me for less than $150 have received so many compliments, you'd think they were Gucci. My dog tried to eat my LaCoste wire framed specs, and Dr. Wong punctured his thumb trying to save my glasses. Took at least 30 minutes of his and his assistants time to fix them and I got them back, better than ever, no charge. Great guy. Go see him. read more

I had been a long time patient to an Optometrist who recently retired and was in search of a new eye Dr. I chose Dr. Wong because of his great Yelp reviews and was not disappointed. He is everything other yelpers said... knowledgable, inexpensive, thorough, and a nice person. He will patiently answer all your questions without rushing you out the door. Another Optometrist had quoted me $100 more for the initial exam! Becky, his receptionist was also very pleasant. Another positive for me is his office is located in the outer Sunset district with plenty of parking. read more

Dr. Wong was the best eye doctor I have ever had. He and the office staff have gone out of their way to help me multiple times and I can't recommend him enough. I moved from SF to SJ, but until I find an eye doctor who is just as good in the South Bay, I've continued driving all the way up to see him. Best example of exemplary service: I have a rare problem with the muscles in my eyes. They won't relax (he couldn't even force them to relax with specific testing) and I get very strong eye strain headaches as well as near blindness in my night driving vision because they have trouble adjusting. Not only did Dr. Wong do a thorough exam and explore all of the probable causes, but he did follow up research and consulted with a specialist (all at no charge to me) and found a solution to my unique problem. I no longer have the headaches and my night driving vision is almost completely back to normal. Everyone in the office is friendly and helpful and I can't recommend him enough. read more

It had been a while since I got new glasses so I started the tedious search of which optometrists in the city accept VSP insurance. After going to their website they had Dr. Wong listed, so I Yelped him and then made an appointment. Dr. Wong and his super helpful staff really took care of me. From a thorough eye examination, to explaining lens material types, to helping me select a frame and explaining my insurance coverage options, Dr. Wong and his staff did it all! I did have to wait a little longer than expected to receive my new eye glasses but that was the labs fault. I'd definitely recommend Dr. Wong and will come and see him in the future for all my optometric needs. read more

The best healthcare experience I have ever had. Let me tell you why: 1. Dr Wong first gave me a general primer on the effects of my lifestyle (ie, high computer and smartphone usage) on my eyes. He explained in great detail how these activities create strain. 2. He did a thorough exam and was able to find a cause for my persistent eye problems that NO ONE ELSE HAS. Again, explained this to me in great detail. 3. He provided me a new set of contacts with a plan for testing two more sets if need be. I left feeling smarter, less worried, and more taken care of than I have with almost any other healthcare professional. Bravo Dr. Wong (and wonderful Office Manager and team), you are doing it right. read more

I never have cared too much about what optometrist I go to. I figure, I don't have any chronic issues, and I only see the doc once a year, so what does it matter? That was until a few weeks ago when putting in my last pair of contacts coincided with my 8th month of pregnancy. I called my previous optometrist and explained my situation: my midwife (and most obgyns) agree that pregnancy hormones can do a number on your vision. I was wondering if I could put off my yearly for 2 months and just order a box of my previous prescription. Well according to him, that was unreasonable and pregnancy doesn't change your eyes that much anyway. I figured that if I have to get an exam now and then again in 3 or 4 months, I'll go to someone closer and maybe a little less expensive. I am so happy I did. Not only did Dr Wong squeeze me in the day I called, but he actually sat down and explained all of the changes that would happen to my eyes over the next year. He even tried to get me samples for my new contacts so I wouldn't have to pay. Yay! read more

Amazing. Treat yourself to seeing Dr. Wong. He had many years of experience before he started his own practice. He was able to accurately diagnose a dry-eye problem that no other doctor had explained nor resolved before. I have a tricky prescription. He explained that the same Rx can perform differently by manufacturer and he personally went Above and Beyond any other optician I have ever had to accommodate solving my needs. His office is decorated with artwork from his local fan club, of which I am now a member. I recommend highly! Thanks Dr. Wong and Becky! You're the Best. read more

Dr. Wong is terrifiic! I just wandered in one day, and he was ultra helpful in fixing my glasses himself - no assistant stepping in! He is THE MAN. Super friendly, professional, nice. Convenient too! Right next to the post office. Can't beat that! read more

Dr. Wong is awesome!! He's very nice, patient, knowledgable, honest and super helpful. He never rushed during appointment. His staff is nice and helpful too! He is the best eye doctor I've ever had!! Best example: When I first signed up for contact lenses fitting about a year ago, he not only just gave me a good pair of contacts, he actually gave me testing 2-3 times to make sure I got contacts that are perfectly fit (without extra charge) !! Durint the fitting, he found out I have eye allergies. He didn't leave it alone, but instead, he took a lot of testing to see why I have allergies and help me to get eye drops. Back then I didn't have vision insurance, I needed to pay a lot for eye drops. Dr. Wong personally followed up and helped me to get manufacturing samples even after 3 months I was done with my appointment!!! Once upon a time, his staff even helped to drop off contact lenses to my home, knowing the fact that I urgently needed a pair that weekend, but my work hours are too late to go to the store to pick up....!! Unbelievably awesome service! What else can you ask from such a great doctor and service!? I wish I can give 6 stars! lol read more

My experiences with Dr. Wong has only been positive! I came to Dr. Wong for a contact prescription, and unlike other optometrists, he was very patient and persistent. Moreover, he was genuinely concerned with the health of my eyes! He gave me numerous types of contact brands to try for FREE to see what would be the healthiest and most comfortable for me to wear! Apparently, I would come back each week with the trial contacts and they would be extremely dirty! We finally got to the bottom of it and found out it was my face wash that had been suck on my contacts and creating friction against my eyelids. With Dr. Wong's care, my eyes are now healthy. What a deal for a contact prescription refill! Dr. Wong is the the best. It is very difficult to find an optometrist as devoted to his patients as he is! read more

The whole experience was very positive! I figured I better write sth down before memory fades away. Dr Wong is super nice and patient. The entire eye exam process was thorough. I was given lots of info, including advice to protect my eyes, whether or not I should use contact lens etc.. He didn't impose anything but instead gave patients different options to choose from. Peggy(I hope I spelt your name correctly)the assistant is super friendly and helpful. Very knowledge about insurance providers, options, discounts, etc. instead of advising patients to buy glasses at dr s office, she would suggest patients go online to check other options depending upon which insurance you have. A very informative encounter. Definitely talk to her if you have any questions! Ok what else can I say? This clinic is fantastic! read more

Came here for a eye exam since I have not had one in 2 years. During the exam, he was friendly and explained to me clearly the effects of CVS (computer vision syndrome). After going over lifestyle changes, he gave me a prescription so I can go elsewhere to get contacts or glasses if I choose to. Cool professional. Located near the post office, you can take the L here. read more

I went in recently for a check up. Dr. Wong is wonderful, personable and very knowledgeable. I recommend anyone to go to him and don't be afraid to ask any and all questions you can! read more

Dr. Herbert Wong is a friend of my, met his before he opened up his practice. This might sound a bit biased but he is one of the best in the industry. He is an honest guy and very friendly too. He gave my grandma an eye exam and was very accommodating to her needs. Getting a new pair of glasses was piece of cake and disposable contacts too. Small office but very cozy though. Parking in the streets is easy too. read more

If there was a negative grade, I would give to him, Herbert Wong. Last year, my child visited Herbert Wong and got the prescription of the contact lens. However, my child could not see well with the new lens and was back to see him again. But he did not make any correction and also very defensive. At that time, I was very concern about my child uncorrectable vision due to her eye disease. I brought her to see an ophthalmologist. After the ophthalmologist evaluation, I was told that my child's eye is normal except the wrong prescription for the lens. The updated prescription is completed different from the original one, in terms of Sphere and Cylinder. When you choose Wong for your children, need to be careful as children can't express themselves well. The vision may not be corrected and getting worse, instead. read more

Dr Wong is the definition of what a doctor should be. He enjoys what he's doing and he definitely does it to help his patients and not for anything else. I used to live really closed to his office so that was how I found out about him, plus all the positive reviews definitely helped. When I did my first check up, he told me my prescription changed a little bit but due to my stigmatism, I should just use my old glasses. Have you ever been to an optometrist that does not ask you to buy new glasses? I broke my glasses a few weeks later and need to get a new pair anyway. When I came to pick up my glasses, Dr. Wong came out with flyers adjusting my glasses to make sure they are most comfortable for me. For a little bit of context, due to my stigmatism, I always have headache whenever I change glasses but that I have not encountered that with glasses from his office. Since I play sports a lot, glasses are inconvenient so I scheduled appointment with him to get contacts. He was super patient teaching me how to put contacts on and get them off since it was my first time. Then, I came back multiple times, free of charge so he can adjust my contacts to make sure it has the right power and stigmatism so I can see the best that I can. I mean, you don't find doctor like him very often anymore so even though now I'm living further away, I just always come back here. Since he's such a good doctor, appointments are slow, you probably will have to wait ~3 weeks. Glasses are probably ~2 weeks? I don't exactly remember. My contacts with special prescription were also ~ 3 weeks. I would rather wait because it's totally worth waiting for something at this amazing quality. read more

I've been going to here for past 12 years. Dr. Wong is awesome. He answers all my questions regardless how outrageous they are. His selection is spot on and works great with my insurance. They have tons of asian fit glasses which work way way way better for my face. read more

Just want to update my review because my friend had a horrible experience with a different eye doctor who wouldn't give her a copy of her prescription (they are legally required to) and wanted to force her to buy 6-month worth of contacts and claimed she couldn't order any less. I've continued to go to Dr. Wong for all my eye care over the years and he remains a caring doctor. Whether you want to take your eye glass prescription and order glasses online or choose a pair in-store, he will happily give you a copy of your prescription at the end of your exam to do with as you please. He and Becky are also great about figuring out exactly how many boxes of contacts they can order for you to use up your contact lens benefits. While he can make more money if he convinces his patients to buy newer (and generally more expensive) contacts, he doesn't put his patients through that kind of uncomfortable up-selling tactic if they are happy with what they are using. Thanks again Dr. Wong! read more

Dr Wong has been taking care of my eyes and my family's eyes for over a decade. Before then we went to Costco, Lenscrafter, and other places. I can attest to that he is the most caring eye doctor that I have seen. He's always comprehensive, honest and I never feel rushed. He answers all of my questions and is familiar with the latest research out there. I definitely trust his recommendations. Also he is great with my kids. Unfortunately, one of my child has to wear glasses at an early age. He is definitely not afraid of Dr Wong. I'd give him 100 stars because you can clearly tell he has a passion and love for his work. read more

This guy is awesome. His place looks a bit dumpy from the outside, but it's really because he doesn't care much about the commercial aspect of optometry "peddling," as he termed it. He's really a Doctor of Optometry. You know. A gentle, happy man who cares about the well-being of the patient. You can tell he reads tons of optometry magazines, articles, books - he's encyclopedic. If you don't care whether or not your doctors wear sleek tuxes with polished shoes and a plastic smile (or a bit of rumbling - the muni goes right there here), then this guy is for you. I mean, he has a shelf of plastic super-hero action figures inside the exam room (they were in danger from his wife and small children at home he explained). I'm leaving tomorrow for San Diego so he's mailing me trial contact lenses (no s&h charged) and then jollily made sure I would return within 3 months so he can check how my eyes are doing. I was so inspired that this is my first (and probably only) Yelp. Yep. read more

This guy took my money and gave me nothing back in return. Gave me a set of contacts that floats around in my eye. Went back to him few times and he couldn't figure it out. Went back to my old doctor and he figured it out instantly. Fucking moron charged me over $400. read more