I have been checking on various storage units online and narrowed down to a few, StorQuest being…read moreone of them. I wanted to make sure this was where I wanted to store my stuff so I made a visit in person. When i walked in to the office, Tyrone, the office manager greeted me and was available to speak with. He was very friendly and knowledgeable and explained all the options. After visiting a few other places I decided to utilize StorQuest. I also worked with Tatiana who showed me the actual room, which was clean. The grounds are well kept, and there is plenty of security cameras.

STAY AWAY FROM THIS STORAGE FACILITY. This company engages in unethical business practices. They…read morewill have you sign and NOT tell you that the price you are getting is a "promo rate". It will then increase to the "standard rate". Give it about 4-8 months and then it will increase nearly 29% due to "market conditions". If you try to discuss with anyone via phone or chat, they will pretty much tell you to kick rocks. They don't care about keeping customers, but price gouging. Down the street are better storage units and it's less than half a mile down the road.

Really good experience with this Extra Space Storage location. The property is clean and easy to…read moreaccess and the staff has always been helpful whenever I've had questions. Everything has been simple and straightforward. I would definitely recommend this location.

Thank you so much Tiffany for answering all my questions and concerns. Very good customer service.read more

They have very nice staff and easy on boarding. Love the clean facility and the reassurance :)read more

Chris was awesome and provided great customer service!! Went out of his way to help! Great…read morefacility. Safe and secure!

I have had a storage unit here since this January . Was paying $185 a month. I got a notice my rent…read morewill be going up $100 . I will be looking for another place for storage after this month. Do not know why it went up so much.

The staff is great the facility is clean. If I had one wish, it would be that the rate increase so…read morefrequently.

I had a great experience working with extra space storage. Stephen is very helpful and is always…read moreavailable to answer all your questions. They are very attentive and organized and help you through the app as well, which is very helpful! I have never had any issues and every thing was seamless. Stephen is always willing to help. I would definitely use this storage center and highly recommend recommended to anyone. You will be satisfied, your unit is well protected, clean, and had no issues even when I had to downsize our storage unit. Thanks Stephen for all your help!

I will never use this business again. I rented a storage from them 8/2024 for $167 then 12/2024 the…read morerent went up $100 to $267. In 5/2025 it went up another $100 to $367 so within 9 months it went up $200. I did not stick around to see how much more they would charge me. Just never again

Do not, I repeat do not rent here. When I moved in they gave me a rate of $96 and within 3 months…read moremy rent has gone up to $169!!! When I call to discuss my rent rate they say it's due to market rates. Which is crazy because they use low rates to bring customers in and once they are moved in the jack up the cost. I've tried to get ahold of the area manager for over 2 weeks and they are "not available" and let me know they will return my call. And yet, no returned call. I've also submitted an inquiry online and no response to that either. Only reason I haven't moved out is because I don't have the man power to move all my stuff all over but as soon as I do I am leaving this facility and never looking back. Don't do business with this company.

This place went to shit ! We moved out the rest of our stuff and never will rent a storage here…read moreagain. New person that works there don't know anything to what's going on. My lock was broken and stuff was missing. Beware!

WHATEVER YOU DO... DO NOT USE CLUTTER! They lie about pricing, customer service is not helpful at…read moreall, very scripted. They changed my pick up date twice and cancelled day of and claimed they could do that. Final delivery is the same run around it's like they try to hold your items additional months to make you pay. I just want my items back! Also they can't find an item (whole box spring) so that's that. Would rate a zero but it doesn't allow that. Please read my review and understand...go somewhere else! Moving is already stressful and they make it worse. Please message me if you want more specific details.

PLEASE LISTEN TO MY REVIEW:…read more I have been a customer since 2019, before another company purchased this company. This go round, I put my belongings in storage in November of 2024. My billing date was the 16th of the month although I always paid on the 1st of the month. In February of 2025, a representative told me that I could change my due date to the first after I pay the late fees for February. I told the representative that no one informed me of this action, so I informed the representative after I pay what I owe on the 1st of March, please change my due date. April 1st came and I was charged a late fee again. I spike to a supervisor on April 15th and he told me that due to my troubles on getting the due date changed, my next due date would be June 1st for my regular price of $234. So May 1st came and I happen to go grocery shopping and found out I had no funds in my account due to a charge of $351 on May 1st from Clutter. I immediately filed a Better Business Bureau complaint, in which they failed to respond to according to the BBB. Everyday, since May 1st, I have contacted Clutter via chat and phone and have been told a "supervisor" "leadership team" and "management" would attend to my issue that should have been resolved with the supervisor I spoke to on April 15th, but I keep getting the run around. Representatives keep telling me my issue has been escalated and someone would respond in 24-48 hours. This morning, I spoke to a gentleman and he told me he had to "investigate" my issue and would call me back in an hour. Several hours has passed and no one has called me back about my money being stolen out of my account. I really believe that Clutter is taking advantage of me for no reason that I conclude at this time. I plan to remove my belongings from this company as soon as possible due to the blatant lies that I have been told since February of 2025. If you need your belongings stored for any amount of time, I suggest you find another company because this company is continues to do bad business with me. I really disagree with the fact that this company continues to lie every time I bring up one simple issue. Since Clutter refused to respond to the BBB, I am leaving a review here as well as other agencies until I receive the proper treatment, which is the basic customer service that everyone should receive when they are getting paid each month. Thank you all for listening and I hope you all find a storage company that is decent because Clutter is no longer a trustworthy company that I started with in 2019. I will not be taking this review down as Clutter has requested of me in the recent past to "save" their repretation. Have a blessed day world.

The property manager called the Friday prior to move in day, to set up auto pay and inform me of…read morethe operating hours. When I realized 6pm was too early of a close time, I realized I had made a mistake and needed a transfer to the next nearby location that closed at 9pm. He told me he could help me finish my registration and transfer me after. I was never transferred, they just added a second unit at the second location. Now stuck with 2 units that I haven't even moved into yet. When I went to discuss with the first location in person on move in day, no one was on site and the unit had a manager lock on it, so I couldn't move in even if I wanted to. I waited about 30 minutes and no one ever showed up. I called and spoke with their 24/7 CS team, they told me I would get a call back from the property manager. Still haven't heard anything. I've worked with Public storage in other cities and have had great experiences, but this one is by far the worst and most inconvenient.

This is the worst place to do business. They raise rent, charge hideous fees if you're a day late,…read morecut your lock and threaten to auction your things if you don't pay in the first week of every month. They don't care if you are in the hospital either! Customer service in person and in the phone is the worst. My rent started at $110 and is now $255. I can't wait to get healthy and get my stuff out of there. THEY ARE THE WORST! Also. You can only access your storage during THEIR business hours. So if you have a 9-6 job, kiss your stuff goodbye!