Staff is super nice and helpful so far…read more Rates were a lot more reasonable than Cube Smart storage where we had been for years. Only thing we don't like is only one person can be on the contact and as married couple of 26+ years, its insulting.

Consistently good service. Held a few units with them but had to move on due to increasing rates…read moreand distance. Nothing on ABLE though, I had the units for years and the increases were fairly intermittent and reasonable. Pricing was always competitive with other units in the area.

I've never had such an unprofessional experience at a storage facility. Shannon was incredibly rude…read moreand arrogant from the moment I walked in. Instead of helping or answering simple questions, he talked down to me and acted like I was inconveniencing him just by being there. It was honestly shocking how dismissive he was. There are plenty of storage places in the area--do yourself a favor and go anywhere else. This location clearly doesn't value customers or basic respect.

Just rent with another company. Unfortunately, this "lovely" place jacked up the price of the unit…read moreafter a short amount of time. I've been having to deal with paying the unit on behalf of a friend going through hardships, and I see a "pre foreclosure fee". and I spoke to a gentlemen there a while back to try to establish a payment plan, or something. But they were not willing to work with me on anything. Rude employee, jacked up prices, and inability to work with you to get caught up with payment. Honestly, I am not surprised at the lawsuits extra space storage has had in the past years. I'm surprised they haven't had more! Also noting the fact that she hasn't received any written notices of delinquency either, which I'm sure they are required to send out? Anyways, rent with another company. Often times, they are better. Extra space storage just isn't good to store your stuff with.

This is an update to my previous review. I was quite angry that I paid to have my RV plugged to…read moreelectricity, but they never did it. I had decided to give them another chance, as they corrected the mistake and appeared to be sincere. I am happy to state they kept their word and had my RV hooked up to electricity, and when we picked up the RV, it was good to go. It was a great experience. I also want to mention that the place is always clean. There is no debris or trash anywhere. If you store it outside, it is protected by a high voltage fence for added security.

Clean, organized, and safe! This is the perfect place to store our Mastercraft Boat! The management…read moreis helpful.

To CubeSmart management We need a response this needs to be…read morerectified!!! I have in good faith paid well over $8000 dollars to your company CubeSmart and 85% of my belongings were destroyed by your rat infested facility

DO NOT STORAGE USE AT THIS COMPANY they have raised the price twice a year 45$+ depending on the…read moreunit, I have a 5 x15 and I'm paying 210$. Save yourself some money and go LITTERALLY ANYWHERE ELSE

This place has come a long way. It's under new ownership and you can tell that it's better. Units…read moreare affordable and although there's not really official on site staff, anyone I've ran into has been super helpful. Most all biz is done remotely which makes it quick and easy to get a unit. They offer good specials for moving in - I like it so much I have TWO units lol I recommend this place for a budget friendly option and to support local small business.

From the owner: Highland Self Storage is your premier storage solution in the heart of Highland, California! We…read moreoffer 24/7 security, budget-friendly costs, and a secure and spotless facility. When it comes to the safety and security of your belongings, we go above and beyond. Our state-of-the-art security systems, including 24/7 video surveillance, individually alarmed units, and secure access codes, ensure that your items are protected round the clock. You can have peace of mind knowing that our dedicated on-site managers are always available to address any concerns. We understand the importance of affordability, which is why we offer competitive pricing options that won't break the bank. Compared to competitors like Public Storage, ExtraSpace, and Universal Self Storage, we strive to provide the best value for your money. With us, you'll find flexible rental terms and various unit sizes to suit your specific needs and budget. Our facility is meticulously maintained, guaranteeing a clean and hygienic environment for your belongings. We take great pride in offering a spotless facility, where cleanliness is our top priority. You'll find that our storage units are well-maintained and free from dust, pests, and humidity, ensuring your items remain in pristine condition. Located in Highland, our storage facility conveniently serves customers from surrounding cities such as San Bernardino, Redlands, Rialto, and Fontana.

Liz is Great and always so helpful. She goes far and beyond. Other facilities just don't compare…read more Stan. D

What I don't like about Cube Smart is that they raised your rent without notifying you you just all…read moreof a sudden see it raised on your bill no notification at all and I don't like that at the top there's holes so it's infested with rats and dust when you let storage door up. You have nothing but rat feces all over everything and it has the openings at the top where they can get in and out so your things get damaged from rat rat poop

It started out great at the beginning, owner is friendly however one day, there was apparently a…read morepower outage & he didn't let any of his residents know so wasted my time driving there just to read that. I also pay my bills on time, this time when I checked there's a $15 increase but I can't contact them since they're not even open until Tuesdays. He also didn't let me know about the increase. Third times the charm.

I've been with pac-it-away 1 year and in that time my rent has gone up $35! This last time was $15…read more And I was never notified of the increase, when I called they said yes they sent an Email... funny I've received all their emails on other occasions but not that one? When did they stop mailing out notifications? All my rent increases I received in the mail& had an actual written notice, I never received anything so I don't know what to think anymore. I was told when I called that I was sent an email & that they raise their rent every 6 months until you cap out to what that unit goes for then possibly once a year, what a scam. I was told I could get a smaller unit(I have a '5X10') or switch units to get a promo price but the rent will still go up every 6 months. Odd I did know storage facilities could do that, I didn't sign anything saying my rent would increase every 6 months. That is my only issue the constant rent increases like take it or leave it & the forced insurance, half my stuff is worth anything so if I wanted to forgo insurance I should be allowed. It's just frustrating.

I've been renting a mailbox here for a while. I really appreciate the care the Ryan takes. I've…read moreforgotten to put a box number on occasion and he's always made sure that it gets to me. Because of an unfortunate event, I had to put my belongings into storage. I'm happy that I utilized this facility. The unit was clean and Jeff suggested the perfect size! If you need any moving supplies, the office is stocked.

Very disappointed with my experience here. I drove over seven hours to pick up an auction item--an…read moreRV that was severely misrepresented in the online photos where the blame of poor pictures was put on the auction company. To make matters worse, I was treated quite poorly by a staff member named Ryan. This kind of customer service is unacceptable. Based on other reviews, it's quite clear I'm not the only one who feels this way. This place is in serious need of better management.