Horrible customer service. Management needs to be retrained on how to speak to customers and other staff members. Both night time managers have disrespectful tones and attitude. Everyone has a bad day but they must have one everyday. read more

Food City is a chain grocery store in Chattanooga. I like this one a little better than most for a number of reasons. First and foremost, even though this is a smaller store square footage wise than most of the other Food Citys, this store manages to pack in all the essentials and that means they carry and will always have the important ones you need. Sales are usually very good and well worth stocking up during these times. However, they decided to make a store-wide change recently, and not geared toward the consumer's best interest. One item in particular, Coke Classic, has always been on sale forever: three (3) 12-pack cartons in cans for from $11 to $14, but it is usually $12. That is a great deal when the normal unit price is $6.58/each. BUT! In the last 2 weeks, the 'sale' has changed to: two (2) 12-pack cartons in cans for $12. So in essence, the sale has completely disappeared across the board at all stores in this area!! I have had to find a sale elsewhere until they change it back because I refuse to accept something parading as a sale but it is not! Please change back to the Coke sale! People are struggling financially in the food arena and this little perk helped families everywhere who enjoy their Coke :) Around the Valentines Day holiday, I went out on a whim and discovered some pretty doughnuts at the bakery. I bought several of them, decorated with sweet, delicious pink and white buttercream icing! They were so yummy! So much better than Krispy Kreme or Dunkin Donuts. I find the other two's doughnuts to be laden with shortening or lard or something heavy, and they're tasteless to boot. Food City's doughnuts are cakey and creamy-frosted pillowy dreams! As if it's all sweets you're thinking that I'm buying, haha that's not true! The produce selections are fresh, clean and everything is always neatly placed in rows which makes it super tidy. In fact, I prefer this location for my veggies because they are always fresher and cleaner than other Food City stores in this area. Something to remember is that in particular, I find that their bagged potatoes and free-range organic eggs are always fresher than the ones I get at their other locations. There is a decent sized bakery with various breads. They even have a rack filled with artisan breads from Bluff View Bakery. There is also an impressive gourmet cheese shop with enough varieties to put together an impressive charcuterie board, and there also is a beautifully stocked floral department with separate stems, pre-made bouquets, pre-arranged bouquets in vases and planters, decorated with bows and seasonal trinkets, plus potting soil and gardening tools to round out the repertoire. This location does not have a bank or a pharmacy attached, but I don't need either when going to this branch. The people who work at this Food City are more friendly than at others plus they seem to have a classier professionalism than at other local stores. The clerks in the service department consistently complete returns without any problems and always do so with smiles on their faces. Also conveniently located in this shopping center is a large liquor store right next door, a full service UPS store, and a newly built free-standing Starbucks. You would do well to make this your store for shopping, and prices are consistently a bit lower than at Publix grocery stores. read more

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Food City is a grocery chain that sometimes acts like a local, depending on the location. You can find local and regional jams, desserts, and produce there. They also make yummy bread. During this COVID-19 situation, I give them kudos for being extra viligant in cleaning surfaces, wearing PPE, and offering specific shopping hours for the elderly. Online delivery options are sometimes not so easy to navigate and tend to have unknown delivery date options these days. It's good to know where to recommend people go when looking for a full market experience that's also a safer one today. read more

Food City - Fresh mountaintop bread - Grocery Near Me - Chattanooga, Tennessee

Terrible customer service. Today, after I finished getting my groceries, I went to customer service to get lottery tickets. There was a bitter old gal behind the counter just standing there having a casual conversation with another employee. She just looked at me and continued chewing the fat. Her name was Joy, but nothing could be further from the truth. On a positive note, Jeff came up and assisted me. However, Joy was still talking away and blocking the lottery terminal, so Jeff could not get around her. I politely asked if she could move, at which point she just starred at me like a deranged person. This is a reflection on poor management. Let me recommend hiring Publix to teach customer service to your employees. read more

Poor excuse for a Food City store. Employees are generally unhelpful but especially the woman in the deli who couldn't make me a smaller salad which they do make it other Food City stores just in a smaller container for those of us who only need a single serving. Limited baked goods available, no ground turkey along with many other items that aren't available at this location. read more

Horrible customer service. Sent a very elderly customer back out into the store to do her own price check as customers were waiting in line. When I asked for the store number what appeared to be a head cashier did open another lane and promptly overcharged me $6.00 for the 2 for 10 after 4 deli meal. I was annoyed enough not to recognize it until I got home. They have consistently overcharged me and forced me to return. This is the 3rd time. I never leave reviews but watching that elderly customer (90+ is my guess) have to make her way back to wherevef she picked up the item and then come back to the check out was it for me. I am disabled as well or I would have helped her. This was bottom of the barrel customer service. read more

I'm a huge fan of food city. I love the small town feel and the convenience of it all. Tonight, while stopping by the store for a few things before the start of the week, I was met at the check out by Detress, the clerk. Her behavior toward me made me feel rather uncomfortable. I asked how her evening was since she didn't acknowledge me besides immediately grabbing my items to scan, I was met with no response. I asked again louder and she looked at me and still, no response. I asked her if there was something wrong and she finally spoke and said "no" and then asked me to donate toward the JDRF. (At least she's meeting the bare minimum for this store's protocol). I know we all have bad days but mere acknowledgement is necessary. read more

Late night groceries shopping. I like that they have a variety is organic food & that there's no traffic within the store.

God help you if you want a single thing from customer service. I was completely ignored by every employee who saw me at the desk, asked politely for help and then actually yelled, which is very unlike me. Ignored. If they're so busy passing the buck, they get no more of mine, and Publix - a much better grocery - is only a few minutes away. Bye Felicia read more

I was there getting groceries and the store had everything I needed but even better were the people, a lady named Billie helped me today and she had the best attitude and friendliest customer service I've experienced in a long time! Thank you Billie for your amazing customer service during these stressful times it was very refreshing! read more

Found the turkey patties and a whole lot more. Great place for grocery shopping when you're in Chattanooga