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    Food Lion

    3.9 (9 reviews)
    Ultra High-EndGrocery

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    Sprouts Farmers Market

    Sprouts Farmers Market

    4.1
    (35 reviews)
    4.9 mi

    I shop at the BelAir Sprouts about once a week, sometimes more! I always find what I need and if I…read moredon't the staff is always there to help! Especially Suzi and Jane. Two very pleasant employees that I always look forward to seeing.

    I experienced extremely poor customer service today at this location. I came specifically to…read morepurchase the viral $29.99 meal deal but left very disappointed. When I arrived at the deli counter, I patiently waited while an employee was assisting another customer. After she finished, I asked whether we needed to take a number. She told us no, then proceeded to slice meat. Once she was finished with that task, she still did not acknowledge us. Instead, another customer walked up, and she immediately took their order, despite us having been there first and waiting for quite some time. We didn't want to appear impatient or rush her, so we continued waiting. However, after being repeatedly overlooked, I finally asked if it was normal to wait that long just to place an order. She responded that she "didn't know we were ready to order." Considering we had been standing directly at the counter waiting and watching her, that explanation was difficult to understand. The entire interaction left me feeling ignored and unwelcome. Whether it was intentional or not, the experience was frustrating and disappointing. Customer service should be consistent and respectful for all customers. What surprised me most was that the manager, who happened to look like me, shared that she had also experienced racism when she first transferred to this location. Hearing that only added to my concerns about the culture and environment at this store. Overall, the customer service was unacceptable, and based on this experience, I will likely not return to this location.

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    Sprouts Farmers Market
    Sprouts Farmers Market
    Sprouts Farmers Market

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    Weis Markets

    Weis Markets

    2.9
    (17 reviews)
    4.6 mi
    $$

    I went to the Weis Market in Bel Air today. Went to the Deli, and saw 4 employees, all working at…read morethe slicing machines, so, I assumed they were filling orders on line, since I was the only person standing there. I waited about 8 minutes without anyone even looking up or acknowledging me. So, I finally asked if there was anyone serving customers. One of the workers just looked up and said "No". I was a little shocked at his rudeness..then he said "the deli is shut down for cleaning the machines'. So, I said I would do some shopping and come back, which I did. But, here's my complaint..why didn't they put a sign up to let people know that they weren't helping customers, due to cleaning. Wouldn't that have been nice? Instead of just ignoring me..they could have said "Sorry, can you come back, we're in the middle of cleaning"? Such a simple thing, and yet no one bothered.

    Note to Amanda: First, your response is the same for anyone that gives a poor review, which is…read moresad. It's as if you just copied and pasted the same message over and over again, making it very impersonal. Second, no thanks for I already registered the complaint and as I told Crystal (new manager at Weis' Bel Air location), I was a 30-year, gold card member, but no longer. I haven't patronized any Weis in months, and I don't intend to ever again! My complaint was not taken seriously, for Crystal just offered a $25 Weis food card, which was insulting, for I was cheated multiple times for more than double that, and the customer service department should NEVER treat any customer with such disrespect, and any manager of any type should not condone it, which I believe occurred.

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    Weis Markets
    Weis Markets
    Weis Markets

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    Food Lion - grocery - Updated July 2026

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