Great doctor but guessing he's not full time anymore . Booked until August 2023. Waited in the…read morewaiting room for 40 minutes and another 20 minutes in the room( was seen an hour after my given appointment time )Need to find a new doctor since I can't wait an hour each time . Oh and forgot calling in... you're on hold for a very long time . Sweet Doctor though.

I rarely write reviews but - Never in my life have I been to a more competent doctor with a nicer…read moreteam than Dr. Lee. From the receptionist, to Anni who dealt with my insurance, the PA Gini who took care of my EKG to Dr. Lee himself - all wonderful. What an amazing doctor and team. Thank you so much!

My experience with the front desk staff, specifically Nairi, was extremely disappointing. From my…read morevery first interaction, she was rude, dismissive, and spoke to me with an attitude. Instead of making the process smoother, every interaction felt unnecessarily difficult and stressful. What bothered me most were the judgmental comments she made, which were completely inappropriate in a medical office. As a patient already dealing with the anxiety and uncertainty that can come with seeing a cardiologist, compassion and professionalism are incredibly important. Unfortunately, I felt neither. Every phone call and visit left me feeling more stressed than reassured. Rather than helping resolve issues, I felt like I encountered unnecessary obstacles at every step. The front desk is the first point of contact for patients, and the way people are treated there can have a huge impact on their overall experience. I sincerely hope the office addresses this because patients seeking cardiac care deserve to be treated with kindness, respect, and empathy during what is often a very vulnerable time.

I am writing this with a deep sense of anger and absolute disbelief regarding the treatment my…read more85-year-old disabled mother and I received at 1809 Verdugo Blvd office. The "Hold" Deception and Blatant Dishonesty When we were lost trying to find your office, I called for directions. The receptionist told me, "Someone is ahead of you, I'm putting you on hold." I stayed on that line as I navigated my mother into the building. When I finally reached the front desk, the clerk had the audacity to snap at me, "YOU GUYS ARE LATE!" She didn't realize I was smarter than her games. I turned on my speakerphone right there at the desk--I was still on hold. I stood there watching her ignore the phone while she sat and chatted with two other employees. She wasn't busy; she was just being lazy and dishonest. The look of shock on her face when she realized I caught her in a lie said everything. Conflicting Instructions and Disregard for the Doctor After our appointment, Dr. Harry Balian specifically told us to wait for an EKG. When I asked the staff for the room number, I was met with total incompetence. One person pointed to a vacant room, while another dismissively told me, "No, you just need to come back." When I insisted that the doctor told us to wait, her response was insulting: "Dr. Balian doesn't know our schedule; you need to come back." It is mind-boggling that your staff thinks they have the authority to override a cardiologist's medical orders for an 85-year-old patient. Health Risks and Discrimination To make matters worse, while we were being forced to reschedule, a staff member was coughing violently without a mask and without even covering her mouth. This is the same office that texted me warning about "viruses spreading" and restricting visitors to "avoid contamination." The hypocrisy is staggering. You treat us like a "contamination risk" while your own staff openly coughs on patients without a single "sorry" or a mask in sight. Closing Statement We felt targeted and discriminated against from the moment we walked in. These women have no manners, no professional ethics, and absolutely no respect for the reputation of a talented physician like Dr. Balian. Their behavior is a liability to this practice and a danger to the elderly patients they are supposed to serve. Now i know why they only get 1 STAR..WE NEVER CAME BACK

Dr. Kondradzhyan is very good, excellent doctor. He understands your concerns and help you for you…read moreto get better in every way. Staff in person visit, they are nice but if you die you can not reach them Over the phone. I called over 50 times today and couldn't get throw. No one answered the phone. I am going to give 5 star for doctor but 0 star for clinic staff being unprofessional. The clinic is not even that busy. They never answered the phones.

I've been with Elevate for years and think Dr Minasian is a great doctor - but for some reason they…read moreNEVER answer messages in the Athena Health patient portal and I mean NEVER. I'm not sure what the point of it is at this point.

The BEST or NOTHING I met this doctor 5 years ago and we…read morebecame family. She's so good she makes you look bad. Hope you don't need her but when you need her, she'll be there.

I wanted to give this Doctor a chance as my health insurance recommended her as my little ones…read morepediatrician. For starters it's hard to get a hold of anyone on the phone no matter what office of hers you call. The receptionist gives you an attitude (she works at both locations). No matter which one of her offices you go to (she has two), there is always a crowded waiting room. There will literally be people standing and hovering over you. The offices don't seem very clean and the furniture is literally taped because it's ripped and falling apart. Our first visit was at this office off of Foothill. That day we waited a hour and a half past our appointment time because the Dr was running late. Fast forward to today January 23 2025 there was no notice that this particular office in Reseda would be closed. No call to her patients, no email, nothing. I literally came because my little one is sick and we needed a last minute check up. This is super unprofessional but what was I expecting when the first visit wasn't very professional either.

My experience was quite different than some of the reviews. She spent time with me and was very…read morehelpful and a great bedside manner. I've seen her twice and both times it was a great visit. The office staff was also very helpful.

Unfortunately the people at front desk are rude, no patience and they not give you they right…read moreinformation to get Iv..... So sad, because I wanted to be patient at this place .

Office experience was terrible. Rude staff who do not acknowledge that you have entered the office…read more Took forever to be acknowledged and then "just sit down".

Just had a frustrating experience w/ front office, nurses, and the doc. It took several phone calls…read moreto finally get an appointment, because front office people would say they'd call me back, and never did. When I went in and sat down for an ECG, two nurses argued over the correct procedure, and took a second reading. I wondered if either one of them knew what they were doing. Then one of the nurses gave me a copy of one of the readings. So I asked if I could talk to the doc about what all the lines mean. She said 'no,' he was seeing other patients. I felt lied to. But I left. Buyer Beware!

For a primary care follow-up focused on cholesterol management, I had some recent lab results…read morereviewed and talked through what they could mean for my overall health. The advice felt practical rather than generic, and the front desk was pleasant and easy to work with.

I have been a patient here for years and they used to provide excellent care. Unfortunately, in…read morerecent times the experience has declined. The practice has become overly automated, making it extremely difficult to get in touch with staff or the doctor directly. Their website, which previously allowed messaging and appointment scheduling, has not been functioning for months. On several occasions I have had to go to the ER or urgent care simply because I could not reach my primary care doctor--who is supposed to be the first point of contact. When Dr. Emil was overseeing everything, the service was excellent; he is a great doctor. However, without proper access and communication, the quality of care is lost. I have since switched to another provider who is actually available to answer a call when needed. I hope this office can resolve these issues and return to the professional standard they once had, rather than continuing the current trend of being unavailable and overcapacity.

the worst front desk , referral department , me and my family been there patients for over 20…read moreyears use to have great service and now there service is horrible every time they tell u they call it's a LIE they told me we call tomorrow it's 5 days later no call want referrals good luck to get one on time ,they have a referral for me WITH NO DOCTORS NAME OR PHONE NUMBER been work on it on my Owen for few days can't fix there mistake so I had to drive back again to there office talk to a manager see if he can fix it he say he may not , so I provided them w all the info I worked on and doctors name phone number all they say we under staff BUT EVERY TIME IM THERE THREE OF THEM IN A FRONT DOING NOTHING and always so rude they will take ur money butt treat u like ur nothing SOON IM BUYING PPO JUST NOT TO COME TO THIS horrible place ITS SAD USE TO LOVE THIS PLACE

I cannot reach anyone, either the nurse or the front desk, after numerous tries. They just play an…read moreendless loop saying how "important" the call is, but they never answer. Optum took over this wonderful practice in January of this year and has ruined it with big corporation carelessness. I got a letter saying the main doctor, Cornell, who started the practice, is leaving. I'm not surprised. I asked for a call back from the doctor a week or two ago. They probably never even let him know.