Been coming here in years for printing and notary needs. Very warm and friendly reception by staff…read more Place clean and organized. Bulk of business is mails and packages.

I went on a Saturday to mail an important package. Understood I arrived too late to be sent out…read moresame day. I was told it would be sent out on Monday. I had to call them and ask about it, because the tracking status was not showing it moved from its original location. Come Thursday morning, I check status and it had barely been sent out. 3 days later than what I was told. I came here because I thought I could trust them with my valuable package. I thought this place was reliable and efficient. Not happy with their handling of shipments at all.

I was a mailbox customer at UPS Store #6941 and have spent more than a month trying to get answers…read moreregarding a package that was scanned into the store and then could not be located. According to tracking, my package was scanned into the store on 4/16/26, and I received notification that it had arrived. When I later attempted to retrieve the package, it could not be found. An investigation was opened on 4/28/26. From that point forward, I communicated primarily with the store manager, Ally, and received a series of conflicting explanations regarding the status of my package. On 5/5/26, I was told that the package was still under investigation and that documentation was being reviewed. However, I later learned through UPS that the original investigation had actually been closed on 5/4/26 because UPS had determined the package was delivered correctly to the address on file. Despite that, I continued receiving information suggesting the matter was still being investigated. At one point, after I expressed my intention to escalate the matter to corporate, I was told that the package would be "redelivered" to the store. This immediately raised concerns because the package had already been scanned into the store on 4/16/26. I later contacted UPS International Claims directly and was informed that the statement that the package was going to be redelivered was false information. When I brought this information to Ally's attention and requested clarification, communication from her stopped completely. What makes this situation even more frustrating is that I was told Ally had spoken with the claims department and that the package remained under investigation, despite UPS records showing the original investigation had already been closed the day before. Since then, I have repeatedly requested updates and clarification regarding: * What happened to my package after it was scanned into the store * Why I was given conflicting information * Why I was told the package would be redelivered * Why the status I was being told did not match information provided directly by UPS I have also repeatedly requested contact from management and ownership. Multiple employees have told me they would notify Ally and have her contact me. I was told again recently that Ally would reach out. She never did. To date: * I have not received a clear explanation regarding the chain of custody of my package. * I have not received answers to several reasonable questions. * I have not been contacted by the store owner. * Ally has stopped responding after I questioned the discrepancies between what I was being told and what UPS Claims told me directly. I understand that packages can be misplaced and that investigations take time. My issue is not simply that a package went missing. My issue is the lack of transparency, the contradictory information, the lack of follow-through, and the complete breakdown in communication once I started asking difficult questions. As someone who receives time-sensitive business and promotional shipments, this experience has been incredibly frustrating and has significantly damaged my confidence in this location's package handling and customer service practices.

Stopped in to drop off a package that needed to ship out via UPS. The package I was shipping is a…read moremedical package so it comes with a receipt and print out for records. The quality of service here is great. The people working are always friendly and greet you when walking in. The location also has moving items, mailing items, and printing/faxing available. The value is ok if you need something quick and convenient. There are other places that may be cheaper. Definitely check this place out if local. I chose this place for all my Amazon returns because it's convenient.

This is my go to UPS store for shipping, mailing or Amazon returns…read more The service is quick & easy. I just recently used them to do a notary service & the quality was great @ $15 which is the common cost value of this service. They are located in a large marketplace near restaurants & a theatre.

This site is amazing. I have been coming to this location since they opened and the staff is always…read moreso kind. Even if they are understaffed and busy they are sweet. I feel like whoever manages this place keeps their spirits high and it reflects in their service. The service is always swift and when it needs a bit more time they give it to the client without hesitation. Glad this is my site.

Not charge $3 to drop off a FedEx package that has a pre-paid label. Guy was just rude.read more

I can confirm that they charge $3 for a package that already has a prepaid label on it. Employee…read moretold me don't worry I will give you a tracking number. Don't go there.

The people here are always friendly. They offer a lot of different services like banners, notary,…read moreand shipping It's nice having a place like this in the neighborhood

Best business!!! Family owned and came through for me last minute with my step-daughters fathead…read morefor her graduation!

This is the go to spot for any of your shipping needs, other places just can't compete…read more The service is always quick and easy and the staff here is always so helpful and just makes everything a breeze.

Homie at the front was nice asf. I always go here for my printing needs. Affordable, chill, and…read moreaccommodating. Thanks broski at the front, who was working the morning of 06/10. You're a real one

What an amazing treat I received today from The Shipping Center! I was greeted by Sam upon…read moreentrance. She was polite, informative and helpful. She answered all my questions and was attentive throughout the process. I had the pleasure of watching her patience as she trained new employees Ivan and Eric. I have no doubt they will continue to be great under such a peaceful and graceful leader. This location has plenty of parking, sales drinks and light snacks. The wait was not long either. I utilized fax, copy services services. The cost w I will return!

Overall not a good experience here. Made an appointment for 11:30 and learned the hard way that…read morethey were taking customers first come first serve. Did not even begin processing until 12:30 There is only 1 girl here that can approve all the processing for TSA, passports etc. The other guy here is only able to do office and shipping services, at the very last minute she might have began training him to help with passports and tsa but it was quite a inefficient process and maybe they should just not allow appointments online if they can't work it out logistically. I personally feel like when you are using an appointment service you should take those customers as close to their appt time as possible and advise the walk ins that it is a 30 min or 1 hr wait etc. It is common practice to do things that way. The girl that was processing the tsa precheck was nice and quick but it was a little scary because doing it quickly leaves room for mistakes and it was hard to confirm accuracy under the pressure and rush that was being felt. Cost is the same as other processing centers.

i came into this ups store today to do a amazon return and hoping to do a walk in notary. i was…read morewelcomed in and was able to get everything done within 15 minutes. the service was great and i am so glad this store is now open on sunday which one of the workers told me!!! i believe mylah did my notary for me she was very nice and i hope she helps me again next time. i was also amazed that the ups store did so many things other than shipping. i will definitely be coming back and making this my go to ups store.

We had a family emergency while on vacation and needed a package rushed to Hawaii ASAP on a Friday…read morehoping to get our package by Monday. Unfortunately, my Mom who was graciously able to help get the package to this UPS shop in time, had the wrong hotel address. I ended up having to call the store and try to get an address change but their system was down at the time. It really felt like everything that could go wrong was going wrong! I am so thankful for both Mylah and Karina who were stuck dealing with me! They were both so helpful. They were able to locate my package at their store, re-package it for me in a more secure box, and get the address adjusted! These ladies saved me in a huge way!! It's so rare to come across people who show that level of service. I just wanted to show my appreciation for their amazing service today!! Thank you ladies!!!