Horrible service from the guy at the counter. He refused to accept my Fed-Ex return ( pre-paid, pre…read morepackaged , and pre- arranged by Fed-Ex) ,all that he needed to do was scan the package but that was apparently too much . I've had an issue with this place before but let it go , Tried to give them another chance and that was a huge mistake... never again. I complained to Fed -ex about them also since they are supposed to be an authorized drop off location.

It's always so refreshing to receive good customer service! Yesterday I received excellent customer…read moreservice! He went above a beyond to help me, showed me exactly what I needed to do to accomplish my boxes being shipped correctly, answered all the questions I had! Plus I seen that so many other things are offered, Notary,money orders, you can pay bills, buy gift cards and more!

Really nice store in Downtown Rialto. Great customer service. Anyone shipping packages via SpeedX…read morethis is the place for you. I recommend 100%

Not recommended for shipping needs. I don't normally mind paying a small fee for convenience, so…read morethe $2 charge to drop off a package with a prepaid FedEx label wasn't the issue. The problem was that after five business days, the tracking still hadn't moved and my customer was understandably asking me for an update. I called the store and felt rushed off the phone, so I stopped by in person shortly afterward. The employee told me she couldn't give me an answer at the time and would need to call me back. I never received that call. When I followed up again, another employee told me the person I had spoken with wasn't even working that day, which made the promised callback even more confusing. I ultimately had to file a claim directly with FedEx. FedEx recommended that I use a corporate-owned location for shipments like this going forward. I understand that shipping issues can happen, but the lack of communication and follow-through is what made this a bad experience. I wouldn't use this location again for an important shipment.

Stopped in to drop off a package that needed to ship out via UPS. The package I was shipping is a…read moremedical package so it comes with a receipt and print out for records. The quality of service here is great. The people working are always friendly and greet you when walking in. The location also has moving items, mailing items, and printing/faxing available. The value is ok if you need something quick and convenient. There are other places that may be cheaper. Definitely check this place out if local. I chose this place for all my Amazon returns because it's convenient.

I was a mailbox customer at UPS Store #6941 and have spent more than a month trying to get answers…read moreregarding a package that was scanned into the store and then could not be located. According to tracking, my package was scanned into the store on 4/16/26, and I received notification that it had arrived. When I later attempted to retrieve the package, it could not be found. An investigation was opened on 4/28/26. From that point forward, I communicated primarily with the store manager, Ally, and received a series of conflicting explanations regarding the status of my package. On 5/5/26, I was told that the package was still under investigation and that documentation was being reviewed. However, I later learned through UPS that the original investigation had actually been closed on 5/4/26 because UPS had determined the package was delivered correctly to the address on file. Despite that, I continued receiving information suggesting the matter was still being investigated. At one point, after I expressed my intention to escalate the matter to corporate, I was told that the package would be "redelivered" to the store. This immediately raised concerns because the package had already been scanned into the store on 4/16/26. I later contacted UPS International Claims directly and was informed that the statement that the package was going to be redelivered was false information. When I brought this information to Ally's attention and requested clarification, communication from her stopped completely. What makes this situation even more frustrating is that I was told Ally had spoken with the claims department and that the package remained under investigation, despite UPS records showing the original investigation had already been closed the day before. Since then, I have repeatedly requested updates and clarification regarding: * What happened to my package after it was scanned into the store * Why I was given conflicting information * Why I was told the package would be redelivered * Why the status I was being told did not match information provided directly by UPS I have also repeatedly requested contact from management and ownership. Multiple employees have told me they would notify Ally and have her contact me. I was told again recently that Ally would reach out. She never did. To date: * I have not received a clear explanation regarding the chain of custody of my package. * I have not received answers to several reasonable questions. * I have not been contacted by the store owner. * Ally has stopped responding after I questioned the discrepancies between what I was being told and what UPS Claims told me directly. I understand that packages can be misplaced and that investigations take time. My issue is not simply that a package went missing. My issue is the lack of transparency, the contradictory information, the lack of follow-through, and the complete breakdown in communication once I started asking difficult questions. As someone who receives time-sensitive business and promotional shipments, this experience has been incredibly frustrating and has significantly damaged my confidence in this location's package handling and customer service practices.

This is my go to UPS store for shipping, mailing or Amazon returns…read more The service is quick & easy. I just recently used them to do a notary service & the quality was great @ $15 which is the common cost value of this service. They are located in a large marketplace near restaurants & a theatre.

I had a smooth and pleasant experience at the UPS store in Rialto on Renaissance Parkway. The staff…read moregreeted me right away and worked quickly and kindly to help with my Amazon return. When I had trouble finding my QR code, Devin patiently walked me through the steps. Really appreciated the great customer service.

Not charge $3 to drop off a FedEx package that has a pre-paid label. Guy was just rude.read more

I can confirm that they charge $3 for a package that already has a prepaid label on it. Employee…read moretold me don't worry I will give you a tracking number. Don't go there.

The people here are always friendly. They offer a lot of different services like banners, notary,…read moreand shipping It's nice having a place like this in the neighborhood

Best business!!! Family owned and came through for me last minute with my step-daughters fathead…read morefor her graduation!

This is the go to spot for any of your shipping needs, other places just can't compete…read more The service is always quick and easy and the staff here is always so helpful and just makes everything a breeze.

The we're very informative and helpful in every way. I am definitely coming back for all my…read morebusiness and packaging needs

What an amazing treat I received today from The Shipping Center! I was greeted by Sam upon…read moreentrance. She was polite, informative and helpful. She answered all my questions and was attentive throughout the process. I had the pleasure of watching her patience as she trained new employees Ivan and Eric. I have no doubt they will continue to be great under such a peaceful and graceful leader. This location has plenty of parking, sales drinks and light snacks. The wait was not long either. I utilized fax, copy services services. The cost w I will return!

Overall not a good experience here. Made an appointment for 11:30 and learned the hard way that…read morethey were taking customers first come first serve. Did not even begin processing until 12:30 There is only 1 girl here that can approve all the processing for TSA, passports etc. The other guy here is only able to do office and shipping services, at the very last minute she might have began training him to help with passports and tsa but it was quite a inefficient process and maybe they should just not allow appointments online if they can't work it out logistically. I personally feel like when you are using an appointment service you should take those customers as close to their appt time as possible and advise the walk ins that it is a 30 min or 1 hr wait etc. It is common practice to do things that way. The girl that was processing the tsa precheck was nice and quick but it was a little scary because doing it quickly leaves room for mistakes and it was hard to confirm accuracy under the pressure and rush that was being felt. Cost is the same as other processing centers.

We had a family emergency while on vacation and needed a package rushed to Hawaii ASAP on a Friday…read morehoping to get our package by Monday. Unfortunately, my Mom who was graciously able to help get the package to this UPS shop in time, had the wrong hotel address. I ended up having to call the store and try to get an address change but their system was down at the time. It really felt like everything that could go wrong was going wrong! I am so thankful for both Mylah and Karina who were stuck dealing with me! They were both so helpful. They were able to locate my package at their store, re-package it for me in a more secure box, and get the address adjusted! These ladies saved me in a huge way!! It's so rare to come across people who show that level of service. I just wanted to show my appreciation for their amazing service today!! Thank you ladies!!!

I lost count as to how many times I frequent this location…read more It's conveniently located off the 210 fwy . Citrus exit. I run in to drop off my Amazon returns in the USPS drop cart.

The services I used was notary and live scan. The staff there is always fast and customer service…read moreis great. In and out in less than 20mins each time I went. Costs are transparent and fair.

Postal Perfect really was perfect! The service was great; they were kind and communicative…read morethroughout my time there. I only waited about 10 minutes for a Live Scan with multiple other Live Scan Customers in front of me. They were up front about pricing and updated me on my wait time multiple times. Not only were they super friendly and quick, the vibe inside the store was really cool. Will definitely be back to utilize there other services!