I utiliized Foothills Pain Management for my severe low back pain. The Rancho office was where I was seen most of the time. My procedures however were done at the Pomona office. The first two procedures went relatively smoothly for me. The only issue was that the first time I went there, Dr.Mehta got in a loud argument with one of his staff, the Office Manager. They were yelling and screaming at each other, calling each names and using lots of profanity. All of us patients who were waiting were staring at each other wide-eyed with shock. They were in another room but their voices carried thru the clinic very loudly. I almost left. The doctor told the manager to go home and everything quieted down. I was so desperate for my treatment I stayed. My second visit was a quieter one thank goodness!
When I went for my third appointment it was very early in the morning, before 7am. My daughter had to drop me off and then return home to get her daughter ready for school. I waited outside in the cold drizzly morning. I knocked and knocked and knocked but no one would open the door. I called the office but as it was so early they were not answering their phones. There was no where for me to sit outside and I cannot stand for long before my pain becomes excrutiating.
A car pulled into the lot and a young lady in scrubs got out and came to the door to report for work. She knocked for a while too. She was new to working for this clinic. She finally got thru to someone on the phone and someone came to the door. I asked the person if I could please come in and sit down and she denied me entrance. I asked if a chair could be brought outside for me and she said no. She yelled at me and asked why I was even there! I said I had an appointment for a procedure. She said no I didn't that they had no procedures scheduled that morning. She became even more angry towards me. I started to cry and begged to be allowed inside out of the cold mist and she refused me, speaking to me in a very cruel mnner then totally ignoring my pleas. My legs began to shake and I was scared I was going to fall to the cement.
She then said if this employee comes in I can let you in. The employee said, "Yes I'll come inside!" I was finally allowed inside and I sat. At this point I was in an utter panic state. I was in shock. I could not see straight I could not think straight.
The office manager returned to me after apparently calling the Rancho office. The Rancho office had dropped the ball and not informed the Pomona office that they had scheduled my procedure there! Total incompetence! The Office Manager tried to reshcedule my appointment. But she was so mean to me I just said yes to whatever so I could get out of there. She really had me scared!!! She treated me in aq horrid inhumane and cruel manner. I called a Lyft ride and went home. The Office Manager's name is Amber Ramos. She is a person who should not be in a service career, she should not be allowed to deal with people!
Do NOT go to the Pomona office!! But the sad fact is, I don't recommend any of their offices even if I did meet some wonderful doctors and staff in Rancho. I have no faith in Dr.Mehta cuz HE is the one who hired her and he is the one who was half of the yelling screaming and cussing fight I heard my first time there!
Unprofessional and quite possibly mentally instable, and I'm talking about both Amber Ramos and Dr.Mehta. Just my opinion. read more
