Worst Experience Ever!
The massage started like every other. I've had many massages in my lifetime but this one was the most awful, inappropriate massage I've ever had. There were instances where she would expose my backside a lot more than I felt appropriate. I would pull the sheet up and she would always find a way to massage it further down. There would also be instances where she would lean her genital region on my elbow and move herself around. It was extremely uncomfortable. I wasn't able to relax because I was trying to talk myself into just getting up, full exposed and all and walking out. Halfway through the massage, the door opened and a man was talking to my "massage therapist." I was exposed from the backside down and the door is wide open. When she went to get my hot stones, I reached and pulled my phone out to start recording. Why I didn't just get dressed and leave, I have no idea. It's easy to judge from the outside but when you're in an uncomfortable situation but don't want to cause a scene, you just ride it out and hope it gets better. She started using the hot stones and I told her they were too hot. She then set them on my back and they were hot enough for me to physically get up, exposing my front, to knock them off because they burned so badly. She laughed. (Yes, I have that recorded.) It ended very quickly after that and I went to the front and told the nice front desk girl that I was not paying for that massage. I began to explain my concerns and that's when a female, who I can only imagine was an owner, walked up and began to argue with the front desk girl via google translate. Then a male owner approached and neither would make eye contact. They kept blaming me that I didn't understand what a "back room" massage was. "I should've used the big room." Why? So I wouldn't be groped? I recorded the argument for the next 15 minutes. I own a business so I didn't want to storm out and get held responsible for the service and have a bigger deal on my hands. I patiently explained my whole experience and told the front desk girl (who could understand me) that I didn't understand why we were arguing about this. There was a sign that said if I didn't receive a 10/10 service, that "Bill" would "fix it." Well, Bill wasn't fixing it and I was getting really pissed off so I told them that if this wasn't resolved in the next two minutes that I was calling the police and reporting my experience. I was then "allowed" to leave without paying. However, as I was sitting in my car decompressing, as I already struggle with anxiety, the female owner chases me out to argue more. I had to pull away.
I feel very violated. I have already put in a complaint with TDLR about the service and other licensing issues I observed but there is something VERY inappropriate and wrong with this establishment.
And if the owner tries to get on and argue with me anymore, I have video and conversations recorded that I will absolutely go to the news with so I hope they don't waste their time. read more