Went in for all-over-color. I had asked the stylist for dark brown like dark chestnut color but got black hair instead. Nothing can be done now but wash my hair and hope it lightens up a bit. Really wish the stylist talked to me more about the color mixture she made me before applying it. First picture - before hair color that needed a dark brown touch-up. Second picture - after my hair was colored. Didn't realize how black my hair was until I left the salon due to low lighting and saw it at home. read more

The Rose Spa At The Cascades - Before - Hair Salons Near Me - Tyler, Texas

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Love this place! All the girls are so sweet and I love the services! Definitely a relaxing experience

Best massage place in town. The entire staff is super friendly. They also sell some really cute clothes at a g Great price. It is definitely a full service salon. You can get your nails done your hair done pretty much everything I cannot say enough good things about the spa! read more

now i feel like a spa member after being there they treat me and my 15 year old son perfectly. i 100000000000000000000% recommend this to anyone who loves to be cared its ther best place to be when you feel relaxed and loved. perfect atmoshpere. i lvoe ittttt perfect for anyopne like fr though read more

Booked a couples massage online for 9am on my husbands day off, got a call at 8:25 saying that their booking system didn't "book the couples massages right" that you have to book one and then another one FYI so just a heads up. Then they said they had a big party and couldn't accommodate my husband and I. Very disappointing! Why do they have an online system that offers a service they cannot provide. We will go elsewhere..... read more

So I love doing manicure and pedicure because I always have thick dead skin. I only like doing regular manicure and regular pedicure, no gel or other fancy stuff. So I have never expected the nail polish would stay more than 1 day(due to other Asian nail store, the nail polish only stay 1 day and start falling off after shower). But I went to this salon on Monday, it's Friday now and my nail polish is still perfect on me. I love it. Also I'm a foreigner and not speak perfect English. But I still love the lady who did nail for me. I don't remember her name but she's with dyed red hair and she said she also a hairstylist there. If you live around this community, you def need to give it a shot. You won't regret!! read more

The Rose Spa At The Cascades - Hair Salons Near Me - Tyler, Texas

5 stars to Lynn for an awesome pedicure!!! She was absolutely lovely and a pleasure to visit with. 5 stars to Amber for a really fantastic facial and an incredibly intuitive and peaceful energy. I highly recommend her to anyone in the Tyler area. Overall experience for a package was not very relaxing and felt uncertain of where to go or what to do next, kind of stressful with some staff members gossipy and vocal about their drinking habits. The person I went with had a pretty bad massage and left with more knots than entered with. I hope that this review leads to an improvement on the facility. With no real spa destinations in Tyler, it would be nice for this establishment to step up their game. read more

My hubby and I celebrated both our birthdays here with couples massages and it was the most amazing and relaxing place literally from the time we walked into the door til it was time to leave the experience was great. read more

I like the Rose Spa. It's a very nice atmosphere and most of the services I have experienced have been very nice. I want to say that Lisa is probably the best hair dresser I have ever gone to. My hair is extremely hard to cut and I am very hard to please. She cut it perfectly. Amber is a great Esticician and has done a remarkable job on my skin. For the most part my massages have always been great (except for one where the girl actually broke my toe... but everyone has a bad day once in a while) I just happened to get a provider on her bad day. They sell some nice products but depending on who's behind the desk, if you happen to have a problem with a product you have purchased there several times, they are not always great about standing behind it. I didn't ask for a refund, just to exchange for the same product that wasn't defective. Since the vendor that sold it to them would give them credit... it was a shame to treat a good client in such a shabby way. Thankfully an Esticician stepped in and saved a customer and made many sales since. It is a nice place. read more

This was my first visit. I received a gift of the Bella Rose package. It was all amazing. I definitely will book again.

Remember, after 10+ years of living in NYC, I'm a wee bit "particular" about my beauty treatments and grooming... but I give these guys five stars for the following two reasons: a) the environment they have created is visually pleasing, welcoming and comforting... b) the staff backs it all up perfectly. I found it when I drove in from Austin to visit with my family for a day (that's a 4 hour drive folks)... OR maybe to get my hair cut by Sissy Lasley who was my favorite stylist in Austin until she moved to Tyler and took up residence at The Rose Spa. I can't be sure. Maybe it was a little of both. ;) At any rate, I had trouble finding the exact place so I called for help. The receptionist was chipper and calm and helped me find it (yes I was right there already) easily. Love the space itself; very open and not over or under done and I LOVE LOVE LOVE Sissy's skills. I have wild and unruly curly hair. She cuts it and sudenly it's less "ut oh" and more "oh wow" than ever. Plus, she's super fun to talk to so there's that. I can hardly believe I will now be driving from Austin to Tyler to get my hair cut but I will! Next time I'm staying for some spa treatments as well - their prices are reasonable and if the staff I already met and the environment are any indication - it will be an awesome experience. Thank you Rose Spa for bringing a much needed casual-but-sophisticated spa option to Tyler! read more

If you want the full spa experience, amazing customer service and talented staff this is the place for you. What makes this place so amazing is that it's locally owned so no chain business chaos. Everyone is really nice and the prices are affordable. read more

best kept little secret of Tyler.. Six Massage Therapist Three Estheticians Four Nail Techs & Six Hair Stylist Love it!! Don't depend on ya GPS to lead you to the door when using the name.. Use the physical address 4055 Hogan Drive, Tyler, Tx. read more

Wish the chairs was nice....... The staff is all amazing and they do a great job , Just expect to come to a nice place and have nice chairs not broke pedicure chairs. read more

I've had many massage treatments in many places over my life. Each is usually unique. Some are better than others. Last weekend I had a deep tissue massage by which my therapist Tammy delivered a great multifaceted experience. Combination massage, stretch and chiropractic in nature. She was careful yet intense. I left feeling like a new person. I would highly recommend her to anyone that needs to loosen up as well as relax. WB. read more

This was my first time visiting this spa but not the first time getting a massage. Let me start by saying it was the best massage I've probably ever had. The girls working the front were super friendly and the inside of the spa was so pretty. Very welcoming and warm. They brought me to a nice changing area and provided me with a robe, slippers and a locker to keep my belongings in. The girl who gave me my massage was amazing. She used the perfect amount of pressure and spent a good amount of time on problem areas. I will definitely go back. read more

First time here. Hair appointment with Colleen. Partial highlights and a trim. I was happy with the end result. I thought the price was reasonable. Colleen is very nice. read more

The staff were very friendly. Two of us had facials, one had a massage and one had a pedicure. We were all very pleased with our treatments. Prices for the services were reasonable. The Rose Spa is pretty and very clean. I would definitely recommend this spa, and I would return. read more

Beautiful and relaxing! Massagists were very professional and pleasant. The aromatherapy scent in the entire place was enchanting. I will definitely visit Rose Spa when I visit Flint again. It was lovely! read more

Booked European facial online for $60 listed for 45 minutes. Got exactly 30 minute facial and was told up front they are 'roughly 30-45 minutes.' Well, then don't charge me full price if you only do bare minimum which isn't even written on their services page. Yikes. read more

Katie LaRoy at The Rose Spa is the best stylist I have ever used. I have curly, crazy frizzy hair and she knows how to work with it. It doesn't matter whether it's hi-lights, low lights, color, haircut or just a wash and blow dry she does such an outstanding job every time! Also for up dos and special occasion hairstyles she can match a picture perfectly. Definitely go see Katie! She is the best. read more

For Christmas my two friends and I were given gift certificates for a spa day at the Rose Spa, but after arriving we were told that the makeup application service was no longer offered in that package so we wouldn't be receiving that service, but could reschedule it for another day. We explained that we had made dinner reservations and a special evening planned since we were getting our makeup professionally applied, we also explained that two of us lived a few hours away (and one of us had to take off work) and it would be hard to reschedule. We asked if she could at least try to squeeze us in, see if any appts would be willing to reschedule, or check to see if there was anyone they could call in to assist us but she wasn't willing to even try. She just grinned and kept repeating "sorry but there's nothing I can do". We understood the mix up but if she would've just tried to help us it would've made us feel much better. Instead it put a damper on our special day and we then had to rush home to get ready for our evening instead of continue with our day as planned. A few days later I called and explained what happened to the manager/owner Cassandra and asked if there were any way she could make this up to us, but she wasn't very helpful either. I asked if she could add a service to the two who lived a few hours away to make it worth their drive and she would only offer a discount for them to purchase. I then asked if she'd at least extend the expiration date and she offered a whopping 30 day extension. After pushing the issue I was able to get her to extend it for 60 days. It cost $600.000 for the three packages and she kept acting like she was doing us a favor by allowing us to still get the service that had already been paid for. When I told her that it was a $45.00 service that we had already paid for she stated that wasn't the case because its discounted in the package and also that service isn't the same as when its purchased alone because when purchased in the package you don't get the full makeup, "just enough makeup so you don't look like your not wearing makeup. Wish she would've stated that before it was purchased! Anyway instead of leaving feeling special and relaxed, we left feeling snubbed, frustrated, and taken advantage of. Very poor customer service. read more

Just had the worst experience. Lisa gray was the therapist that gave the massage. After paying for a deep tissue but only booking a Swedish massage. 1st of all let me say that i have been a massage therapist for OVER 12 years!The massage she gave was enough pressure for just lotion rubbing. No pressure at all! So then I asked for firmer pressure. No big deal. She told me that it would result in paying for deep tissue. Ok. I paid for that anyway right! So I had asked her at the beginning of the massage the problem area that I wanted focus on. Not once was there attention to those areas. She claims that she used elbow. NO MA'AM YOU DIDNT! I can use fore arms all day, but if there is no weight behind it then it's not considered deep. She finally ask me if there was something wrong because she realized I wasn't relaxed. I told her that I didn't feel like I was getting my monies worth. She proceeded to tell me that I was just mad b/c she told me I would have to pay for deep tissue. News flash!! I had already paid for one. The rest was going toward your tip! I got on the table at 3:45 and at 4:20 I was off that table! Worst experience in 13 years. Front desk was not understandable. Acted like I didn't know what I was talking about and the proceeded to say that they could book me another massage but it wouldn't be free of charge. I did not get my full hour! I did not get what I asked for or what I paid for! This was not my first time there but it will be my last! read more

Beware expecting mothers! I came here for a prenatal massage, booked ahead of time to make sure they were trained in that type of massage, and had a very uprofessional session. When I arrived, the pregnancy pillow they had was already being used so she rolled up a towel and had me put it under my belly (laying face down on the table). It was extremely uncomfortable. The massage therapist did not focus at all on the one area, my right shoulder, that I said was bothering me. She also "massaged" as in scrunched up my hair for almost 10 minutes. It was the most bizarre massage I've ever had and not at all relaxing. I emailed the spa to let them know about my experience, more to let them know they need to be more careful with women when they are expecting, and never received a response. For a business based on customer service they sure don't seem to care much for their customers. I will never return. read more