Dave and his insurance team seem to have an exceptional code of Integrity and consistently good…read moreCustomer Service! In a very competitive Insurance market, they excel in fair pricing! I confidently and highly recommend them to all my friends and co-workers!

Tilethia Q. Is simply amazing !! Very informative! Follow ups on all calls and emails !…read more I highly recommend her ! You won't regret it ! Not to mention she's cut my bill in 1/2 !!

Genworth Life Insurance has the worst customer service I have ever dealt with. If I could leave…read morezero stars I would leave 50! Their representatives are rude, dismissive, and show absolutely no empathy--especially during one of the most difficult times in a person's life. After losing a loved one, I was met with cold, robotic responses and zero compassion. It felt like I was just another number to them. They made an already painful situation even more stressful and frustrating. If you're considering this company for life insurance, please think twice. No one should have to deal with this kind of treatment while grieving.

The most useless team of customer service representatives I have ever come across in this industry…read more I just needed to know what the name of the custodian was on my annuity contract... pretty simple right? Not if you work at Genworth, it isn't. I was transferred 4 separate times and had to explain why I was calling and give the same contract/personal information 4 SEPARATE times. There was no reaching out to the team I needed to be transferred to and explaining my situation. Instead, I spent another 1-2 minutes reexplaining everything and giving each representative the same information I had given the previous representative. After I did this same song and dance with 4 different people, the rep transferred me for a 5th time and then the call "mysteriously" drops. Had to call back and get transferred another 2-3 times before somebody could tell me WHO THE CUSTODIAN IS ON MY ANNUITY. Unbelievably frustrating process for such a simple solution. But then it gets even better. I then had to call these imbeciles another time for a custodian name change form. So of course, I then am transferred around 2-3 times giving the same info and same explanation to each representative. Finally, a rep was able to help me and offered to send me the form. I gave her my email address and I was VERY careful in the spelling of it to eliminate having to call back for a 5th time and deal with these morons. When the rep read it back to me, I corrected her on the spelling, to which she replied "thats what I said" in a condescending tone. Oh, and I forgot to mention this representative had a thick accent and what appeared to be a tenuous grasp on the English language, which made the whole experience that much more difficult. So, I get off the phone with her after giving my email and wouldn't you know it.... the form never came through. After she basically scolded me for making sure she had the correct email when she clearly didnt. If you value your time and are looking for even slightly tolerable customer service, then I'd suggest you look elsewhere. This company is laughable in their customer service systems, processes, and talent acquisition. Every single rep I spoke sounded put out by my very simple requests and seemed as if they were never trained on how to deal with clients in a professional manner. Simply put, they just don't care and don't even make an effort to fake it. They'll just blindly transfer you over and over again until you inevitably lose your mind. Wish I could put 0 stars. This company is HORRIBLE

I switched from another insurance company to Erie after 44 years. It was a big change for me. My…read morefriend highly recommended them. I live in NC so my home and car are insured here but I was referred here by the NC agent for my rental properties in Va. They were professional, attentive and explained everything well. I have not met them or submitted a claim but so far so good.

If you want to deal with employees who do not know how to accurately write an insurance policy,…read moreengage in unethical practices and when confronted, blame the customer, then use this agency for your insurance needs.

I have done business with Taylor Insurance for at least 25 years and have been very satisfied with…read moretheir friendliness and efficiency. They always have given me good advice. I have auto and home owners insurance with them. You can't go wrong with doing business with them.

From the owner: Insurance Stinks! Until You Need It!…read more As Erie Insurance Agents we provide superior home, auto, business or life Insurance to suit your needs. With award-winning service and great prices we give you confidence that you are well protected. Our team is committed to providing our clients with the highest quality insurance services combined with the lowest rates available in your area. Our outstanding insurance agents will work with you one on one to ensure that you get a solution that is tailored specifically to meet your needs.

I have been with these folks for just under a year now and I just had to write a "review" on them…read more I have been with Geico and Progressive for the last 23 years and was tired of having to deal with nothing but automation devices, so decided to take a look at the market again. After a LOCAL SERCH I found Ben Hildreth and his assistant Chris. They weren't the "cheapest" but came within $10 of the automated discount providers; YES I switched because of their friendly and professional manner on the phone with me....My experience since then has been nothing less than superlative...and boy am I glad I did. Don't you just love it, in this age of nothing but automation and countless "associates" that don't know you from Adam, to be made to FEEL LIKE ONE OF THE FAMILY once again?!!

I should have written this "review" sooner -- my apologies for delay…read more John and I have been with State Farm for a number of years. When we realized that we were not getting quite the service we had expected, we decided to move on. As State Farm had been mentioned to us by friends and acquaintances alike, we gave them a call. The first meeting with Ben was so enjoyable that we decided there and then to sign up. And we did. A pleasure knowing them and doing business with them, as well. P and J Kosmach

I've had a LTC policy with Genworth since October 29, 2008. I completed my last annual payment on…read moreOctober 29, 2017 as per the initial contract. I've had a living trust established since October 2012. Since establishing those trust documents, I have uploaded the relevant documents to indicate my POA in case of incapacity to the Genworth Life Insurance Company. I do not remember the exact date of that upload through my online account to their portal but it was MANY YEARS AGO. Everything has worked out very well with minimal correspondence since 2017 as I check the status of my policy monthly through their online portal. I submitted a change of address through the online portal on October 27, 2020 as I moved to a new state. The message I received back was that the address change would take 7 to 10 days to process. Everything seemed valid after those 10 days as the address change went in to effect. NOW THE PROBLEM... On Saturday (January 30, 2021) I received in the U S Mail a letter dated January 25, 2021 indicating "We have received information to indicate that the insured under long term care insurance policy, Xxxxx X Xxxxx, has passed away." Imagine my surprise! Many things immediately ran through my mind as to how this could happen including a possible scam or someone obtaining my personal/private information. I contacted their "Estate resolution" department (888-479-7654 on the letter) on February 1, 2021 as the company's phone lines were not staffed until Monday. A representative by the name of "Danny" answered my call. I provided to him the details on the letter that I received. I asked that he investigate the issue immediately as to the source of the so-called "information" that triggered such a letter and that I wanted an OFFICIAL letter to affirm that my policy was still valid and in effect. Danny put me on hold for approximately 3 minutes. When he came back on the phone, he apologized to me and indicated that a letter will be sent out in the next 7 to 10 days and I should receive that letter within 3 weeks to indicate my policy is still valid which will include an apology. I then asked Danny what information within their company had triggered such a letter to be generated and sent to my address. Danny indicated that "someone" uploaded a trust document on January 10, 2021. I told Danny that my living trust documents have been out there for many years and NO ONE should have uploaded anything on January 10, 2021; not me and not my POA in the event of my death or become incapacitated. Danny read back to me the effective date of my living trust. I told him I would change my password to their online portal immediately after hanging up the phone (which I did). I started to think about the reasoning behind uploading a trust document, which should be a NORMAL PROCESS for anyone with an insurance policy, and realized that the mere uploading of a trust document should NOT be an ASSUMPTION that someone passed away. SOMETHING ELSE is going on that reasoning should NOT trigger a death letter assumption. I requested a COMPLETE and THOROUGH internal investigation as to why this happened. At the very least, the internal process should change at Genworth so that built-in "checks and balances" are in place so that their company does not look like incompetent people. With scams on the Internet running rampant these days, this type of activity can and does cause a HUGE amount of anxiety. It did in my case. After filling out a case with the BBB in Lynchburg, VA., I talked to Genworth representative Katherine Lyles on February 16, 2021. She indicated that during their company's investigation, they maintain that "someone" uploaded a copy of my trust document(s) (i.e., Certification of trust, Medical POA) through their portal from an IP address close to where I live via my Internet provider. I still maintain that it was not me as I've had those same documents uploaded to their company for MANY YEARS. In any case, I told Kathrine Lyles that uploading of ANY trust documents SHOULD not trigger a response of issuing a letter to the insured that the insured passed away. Kathrine Lyles agreed. She said that she will be reviewing their procedures with the senior leadership at their company to make changes. I indicated that they should make a call to the insurer first as the letter generated panic thinking that someone stole my personal/private information. Should anyone decide to take out a LTC policy with Genworth they should mention this incident and VERIFY that a similar action will not generate a letter to the insured that they have passed away and subsequently asking for a death certificate. I would recommend going elsewhere for an LTC policy anyway as there are now "hybrid" LTC/Life Insurance policies that one can buy where you will not lose all of the money spent on a the premiums in the event of death of the insured.

I never received the 2022 bill for my wife's life insurance Policy. I called the customer support…read moreline at this "company"(888-325-5433) for the bill and I spoke with an inept little boy who had no clue how to help. On my own iniative I got the address to make the payment (PO Box 740118 cincinnati, OH 45274-0118) and mailed the check to these losers. The check was never cashed. 2 months later I paid it a second time on line after over a dozen unsuccessful attempts to register on to their worthless on line system. I made several calls to these losers to get help with their broken system. No one EVER answered the phone. I left many messages but no one ever returned my call. I suspect they are insolvent and have few remaining employees. They have a C rating from AM Best- the lowest rating I have ever seen from AM Best- STAY AWAY from this loser Company. They are probably broke, uncooperative,unknowledgeable, refuse to send renewal bills, and almost certainly will not be able to pay claims. The insurance department needs to shut them done to protect the public.

Kim is hands down the best agent you could ask for! She is there for you one hundred percent if you…read morehave to file a claim. If there's anything about your policy you're not sure of she's there for you. I could not ask for a better insurance agent.

From the owner: Our mission is to do business the way YOU want to do business. The State Farm mission is to help…read moreyou manage the risks of everyday life, recover from the unexpected, and realize your dreams. License #: VA-140354

Run away! Unless you enjoy being repeatedly ignored and lied to, avoid Thompson-Brooks Insurance at…read moreall costs. Our organization previously provided employee health insurance through Optima and their agent, Brandon Loving, who was so unresponsive and unreliable when it came to adding new or removing former employees from the policy, that we went with another insurance agency when it came time for renewal. However, despite notifying Thompson-Brooks well before the end of our coverage period that we would not being renewing, we continued to receive bills from Optima for renewed coverage. When we reached out to Thompson-Brooks' Office Manager, Cindy Atkinson, she assured us that the policy had been cancelled as requested. However, we were later informed directly by Optima that the policy was never canceled and remains in effect. Stay away from these liars!

From the owner: We are an independent financial services agency offering medicare insurance, health insurance, life…read moreinsurance, annuities and retirement plans.