I have been a patient of this practice for many years, and I want to begin by recognizing the…read moreexcellent medical care I have received. Jennifer, PA, has been outstanding throughout the years. She is knowledgeable, compassionate, and one of the primary reasons I continue to come to this practice. The physicians I have seen have also been professional, caring, and highly competent. Unfortunately, my recent experience with the front office was extremely disappointing and warrants attention from management. Two days before my scheduled appointment, I received a voicemail at approximately 6:00 PM informing me that a referral was required. The following day, I contacted my primary care physician's office and learned that, for a priority referral, the dermatology office needed to contact them directly and provide specific information necessary to process the referral. I promptly left a detailed message for your office explaining exactly what my physician's office needed and specifically requested that someone contact them. I did not receive a return call, text message, or any other communication. As my appointment date approached and I still had not heard from anyone, I became concerned. On the morning of my appointment, I contacted the office again because I wanted to ensure everything was in order before making the trip. Once again, I received no response. Despite my repeated efforts to communicate and resolve the issue, I drove approximately thirty minutes to my scheduled appointment only to be asked at the front desk whether I had obtained the referral. I explained that I had left messages, contacted my physician's office, and attempted to follow up that very morning because I was concerned that no one had responded. The receptionist's response was that the office was short-staffed. While I understand that staffing challenges occur, they do not excuse a complete lack of communication with patients. When I expressed my frustration that no one had returned my calls or messages, I was essentially told that it was not the office's problem. The receptionist then abruptly ended the conversation and indicated she was done discussing the matter. My appointment was canceled and rescheduled for later this month. My frustration is not simply with one employee's attitude. The larger issue is a complete breakdown in communication. I left a detailed message the day after receiving your voicemail regarding the referral. I contacted the office again on the morning of my appointment because I had not received a response and was concerned there might be a problem. Despite these efforts, no one returned my call, responded to my message, or informed me that my appointment could not proceed without the referral. As a result, my wife and I spent time and fuel traveling to an appointment that could have been canceled or rescheduled with a simple phone call or text message. Patients should not bear the consequences of internal staffing shortages or communication failures. I fulfilled my responsibility by following up promptly. The office failed to fulfill its responsibility by communicating with me. I also requested the name of the Office Manager so I could discuss my concerns through the proper channels, but that request was ignored. I am a 67-year-old patient. I followed every instruction given to me, contacted my physician's office, left messages, followed up, and attempted to avoid exactly the situation that ultimately occurred. All I expected in return was basic communication and professional courtesy. What makes this especially disappointing is that this practice presents itself as a Christian-based practice, which is one of the reasons I chose to become a patient. Christian values include respect, kindness, accountability, and treating people with dignity. My experience on this occasion did not reflect those values. To the practice leadership: Your providers are exceptional, but poor front-office communication and unprofessional treatment of patients can damage the reputation of an otherwise excellent practice. I encourage management to review this incident carefully and address both the communication failures and the manner in which patients are treated at the reception desk. I sincerely hope these concerns are taken seriously so that future patients do not experience the same frustration and inconvenience.

I was greeted by a very nice lady. Once I entered the building, she helped me with the app that is…read moresupplied by Metro dermatology so that I would be able to get text and test results and messages from them. That would work great to avoid calling the office before or after hours at missing a person to chat with, or being on hold while they're surfing, another customer, or waiting for a callback. It's the perfect means for busy people this day at age. I met with the doctor. She greeted me and went right to task communicating everything she was doing and what she was thinking through the process she was very thorough. I think because they do such a great job. They get booked quick and getting an appointment may take some time. Of course it's not an emergency in an emergency or great concern. They would get you in rather quickly. I'm glad that I found them. I trust that they are taking care of my needs and every avenue that is needed.

I just had my 6 mo exam from Dr Musick. He and his staff are the best! I highly recommend…read more Jim Greenwald

Well their Billing department, owning up to errors made, treating any long-term patient with…read moredecency and respect for even alerting to a question of why there is a double invoice for something already paid & able to be proven as such. In terms of Dermatology & knowledge, I would agree Dr. Musick offers what I feel is experience. What I feel is honesty, intergrity or actual care for a patient over a bottom line invoice and collection of fee I feel one star can't be a low enough review. Musick billing made it crystal clear that all invoice disputes - even if acknowledged errors on their part - can only be decided on my Dr. Musick. Not their billing department, not their billing manager. That level of over-reaching untrust, makes me wonder if what I thought was kindly care by Dr. Musick, is as fake as the lips and filled wrinkles that he performs to keep the bills paid. Lesson learned if you care about your actual body, skin care or have an unfortunate and real history of skin cancers, go elsewhere and please use this as the strongest recommendation to do so. If you need plump fillers, Botox or similar to make your day worthwhile. Good news Metro East, this can be your place! If you need honest skin cancer care as a patient, then bad news, this shiny new office needs bills to pay and you are an invoice first and true care falls in somewhere after. If you have true, actual dermatology needs please reasearch professionals that can and will care - that is what I will do here next.

I liked my experience from the moment I walked in. I was greeted by the receptionist and made to…read morefeel welcome. When I was called into the back, the next person introduced herself by name and took additional information prior to Dr Vicik's exam. Dr Vicik is very personable, knowledgeable and runs a good business.

All of the staff was fairly friendly. Although, the nurse practitioner I went to see about acne…read morerushed through my consolation and prescribed me pills and a topical before I could even explain what was going on with my skin. I believe a nurse or doctor should treat every individual with special care and not assume one patient is the same as the next, something I don't find very often.

Dr Sutton is thorough and professional. The rest of the staff worked well together and made the…read moreprocess go smoothly. My diagnosis was prompt and i was scheduled for outpatient surgery ASAP to remove the troublesome cyst. Will update this after my procedure next week, but i expect nothing less than outstanding treatment. UPDATE: Ok. The procedure went well yesterday. Dr Hurst is TOP TIER!! I had an excellent experience, from the moment we met. Dr Hurst demonstrated expertise and professionalism, while taking the time to address all my concerns. Taylor, a med student, assisted and she was outstanding, as well. Confident and patient and knowledgeable. Dr Hurst and Taylor made me feel at ease and comfortable throughout my visit. Highly recommend this office for anyone looking for compassionate, knowledgeable, and attentive dermatologic care. State of the art equipment too in an easy to find and easy to park location.

I had a very disappointing experience with this office regarding an appointment for my son. Before…read morescheduling, I specifically confirmed that they accepted my insurance. My son then attended his appointment, received treatment, and I even provided my insurance card at check-in without any issues being mentioned. When I drove 40 minutes for my son's follow-up appointment, I was suddenly told that they do not accept my insurance--and, according to the staff, they didn't accept it at his previous visit either. This should have been caught before treatment was provided. I requested a call from the office manager to discuss the situation, but I never received one. I also asked whether I would be receiving a large bill for the treatment that was provided due to their mistake, and I was told they didn't know. For the follow-up visit, I was offered a self-pay option with a $100 copay, but the staff could not tell me what the total cost of the visit would be. The lack of communication, failure to verify insurance correctly, and unwillingness to provide answers or follow-up have been extremely frustrating.

Took 6 months for an appointment. Sat in the office for an…read morehour. No one could call letting you know they were running behind.

The very best care! Dr Spray is very thorough. She will treat precancers before they become a…read moreproblem. My skin looks smooth and less wrinkled because of these treatments. Bonus! 10 stars!!!!@

AWFUL! Gentle Cure IG-SRT is misleading. They will tell you that it only goes skin deep and it is…read morevery localised. Yet they cover your torso & neck with lead vests; your eyes with lead glasses; and then they leave the room. After 4 weeks both retinas and both maculas started to detach in both of my eyes. That cannot be a coincidence. Then when I quit the SRT, they refused me any treatment at all. But they surely collected their $35,000 from my insurance company and they have not refunded my three weeks of prepaid co-pay ($1,700) that I did not use. And unbelievably, after four weeks of three times a week visits, I never once met the doctor, only her technicians.

I've been to this office several times now, seeing Nate Fielding. I went initially for a spot I was…read moreworried about, thankfully it was nothing & I went ahead & scheduled a full body scan after that appointment because I felt so comfortable with him & knew I needed to! Since then I've been back for a followup service. All 3 appointments have been great. Insurance coverage, out of pocket charges, and services rendered all explained accurately. Always great to find a provider you feel comfortable with! Thanks Nate & Shaberg Dermatology!

Dr. Agne was recommended to me over 20 years ago, and I've been going to her ever since. She was…read morethe doctor for our children as well. She's pretty awesome. Wait time to see her stinks, but I wouldn't trust anybody else.