They're still very reliable. I've never taken my car in and left feeling like there's still an…read moreunresolved issue. The quality seems to be better than even the dealer. But I used to take my car in and expect to pay $500 and walk away spending $300. It was awesome. Now, I go in expecting to pay $300 and I end up spending $600. And their upselling doesn't feel great. It seems like they're not just being helpful. It honestly feels like the people on the phone are making a commission. I'm not saying that's what's going on, but it wasn't like this before. What happened? And the extras they're adding are incredibly expensive. If the thing I'm getting fixed costs $300, I don't want to be told you need these little things and it ends up being $600. Come on guys! I don't want to look for another mechanic, but I guess I better. So yeah, if you want it fixed, this is your place. But I would just absolutely say no when they start upselling you on things like an oil change, filters, tire rotations, etc...

Honest, affordable, plus quality work. They give estimates before they do any work. I checked…read morepricing and they did have the lowest price for the same parts. It is first come first serve but you can drop off the night before. Very convenient.

Great Service, affordable. Very knowledgeable and overall 5 star service! I would recommend Shawn…read moreand his crew to anyone who is in need of auto repairs!

I've taken my Porsche there twice. I now have no confidence…read morein their knowledge or ability to work on Porsches. Promises made aren't kept. You would expect a different approach here than at a Ford repair facility but this isn't the case. I believe their service writer came from a used car lot. Not at all professional. His tone is condescending and he has little to no actual mechanical knowledge. When pressed, he can't answer even reasonably technical questions. This isn't a luxury brand facility. They told me that they can repair my sunroof. I also asked them to check the transmission fluid level since they had done the recent service on it and asked them to scan my car for any codes. They kept my Porsche for 3 weeks. They didn't fix my car's sunroof. They failed to check the transmission fluid level. They didn't scan for any codes. They chipped my driver's side rear door edge. And, they broke my sunglasses compartment. I should have listened to my PCA members. Lesson learned. The only positive is that they didn't charge me. NOT recommended...

You can't beat Charlie's! They are fair and honest. Read their many 5 star reviews, they earned…read morethem!

The AC on my vehicle decided to go pouff on one of the hottest days of the year. They were able to…read moretake care of the problem and I was driving with cold air within hours. Very friendly service and the charge was reasonable.

Don't go to this guy I had him give me an estimate on my car and he told me it was going to cost me…read more$800 skeptical I went to someone else and they fixed it for $350 this guy didn't even look at my car and shot me that price this guy is sketchy at best . As a grandmother with cancer in the middle of radiation and chemotherapy I felt he's trying to take advantage of me and I'm a 94-year-old great-grandmother with cancer in both eyes and a colostomy bag that leaks Sincerely LN

Great service and good work fixing my wife's very old (2001) Jag. Very friendly staff on top of it…read moreall.

I have been their customer for 2.5 years now and I have never walked out with a bad experience. My…read morefirst time was for independent inspection of my car prior to purchasing it and their great service was what kept me coming back . As a first-time car owner, I always have questions about the maintenance timeline, so I really appreciate that the owner is easy to communicate with and he is ready to help and answer my questions. On top of all, I like that I am within a walking distance to my work on UK campus after I drop off my car.. One thing I found very helpful was to call them 1-2 days before bringing in my car , as they can get pretty busy during certain times of the year. In most cases though, 1-day notice is enough.. This is definitely a great place for your car..

This shop was a blessing on a recent trip to Lexington. I was in town for a convention and…read morenaturally my truck began acting up. I called the shop and Mike said to bring it over even though they were swamped with work. They looked over my truck and determined it was an AC compressor belt that was binding up. They fixed the problem and sent me on my way with peace of mind. I highly recommend this shop if you have automotive needs in the Lexington area.

LOVE LOVE LOVE Mike and his mechanics! Mike is a super honest man (truly a Kool Breeze for this…read moreole woman who who has met a LOT of dishonest mechanics)! Mike runs his very busy shop like a small-town biz that depends on word of mouth and repeat customers (I am one). I even dragged my elderly sister from VT here when her car got sick during a visit. She wishes she had a Kool Breeze clone in her area... Mike and his mechanics are thorough and clearly like their work. They will NOT try to sell u what u don't need!!! Wow. Do be prepared to tell Mike detailed symptoms about your car's problem, so he can more easily/cheaply diagnose. I just left the shop. Got there at 8 am, concerned I needed new brakes. They had me out by 9 am with NO charge bc my brakes are "like new", just a little noisy in the mornings.... Here's one super happy customer. TEN stars.

Mike and team do excellent work. Fair prices and they use top quality parts. Honest and very…read moretrustworthy

Like a Buy Here Pay Here lot Quality…read more I bought a Jetta TDI from them & within one day I had an EGR code for the emission come on.... now I bought this car when they said it came straight from the factory for its modification, so they "did all necessary services so she's brand new". Day two off the lot, EGR starts to go: mileage drops & heat stops working. Tell me it's unrelated & I might get charged a diagnostic fee because of it.... I tell them this is fine, I know it's emissions related & part of the warranty, but they tell me to diagnose this it'll take 3-5 hours! That being said, under the warranty I'm entitled to a loaner & they tell me no! So I call them out on them & they magically say oh, never mind, we can get you a loaner, but this will only take an hour to diagnose it & we don't give out loaners for hour service jobs.... They lied to me out of the gate, delayed my service (by two weeks) because they didn't have time for a 5 hour diagnose, then had the nerve to ask me after why I waited so long if I was having these issues... If you buy from this dealership check every feature of your car before you drive off the lot, basic heat, power outlet, wiper etc. I wouldn't trust these people to own the issue afterwards, get you in for timely service or give you the warranties owed to you by VW unless you call them out on it!

Gage at Done Jacobs was very professional and gave us plenty of attention. We were treated very…read morewell. They detailed the car for us while we worked on the payment details. Thanks!

These guys are great! Just had a new Skunk2 Ultra intake manifold installed. The recommended time…read moreframe said three hours but the hoses to install were shorter on the oem intake. Plenty of improved pickup power and look better in the engine bay! Would recommend this shop for further installs

These guys are awesome. They are honest, hard working people who strive to do a great job, and they…read moredeliver on the effort. I brought on my r/t to have some work done, and had a radiator installed that ended up being faulty out of the box. With the warranties, it was no problem at all. They happily took care of the situation, and did a fantastic job. I highly recommend.