We visited this location on a Sunday morning around 10 am. Valvoline provided an excellent…read moreexperience for our recent oil change. The service reps, especially Erik, were very nice, professional, and never pushy about upselling services. They completed the job incredibly quickly, making it perfect for anyone with a busy schedule. Another bonus is that there are almost always coupons available online, making the service affordable as well. Highly recommend for a fast, hassle-free oil change!

Shoutout to the manager Ron! He was super friendly and informative. Got with his team to service my…read morevehicle quicker. Love to see a leader get their hands dirty too! Will definitely make this my maintenance home! Got an oil change and front differential maintenance for the 4Wheel drive.

I was very disappointed with my experience. They caused significant damage to my vehicle during…read moreservice. While they did cover some of the repair costs, they failed to honor a promise that was made to me. The previous manager told me they would provide a complimentary oil change because of everything that happened. When I called to schedule it, I was told that because the manager who made the promise no longer worked there, they would not honor it. What makes this even more frustrating is that all of the damage to my vehicle and the agreement regarding the oil change were documented in my file. Despite having a record of everything that occurred, they still refused to honor the commitment. A business should stand behind the promises it makes, regardless of staffing changes. I expected better customer service, accountability, and follow-through. Unfortunately, that was not my experience.

I would HIGHLY recommend not going to this location. I bought a new battery for my vehicle in…read moreJanuary and they put the wrong one in, which caused damage to my vehicle. They did pay to have it repaired but also promised payment for my Ubers to and from Nicholasville and I'm still waiting to receive it. They eventually got me a rental car but I went almost a week with no transportation to my office. I was nice and patient throughout the experience but now they won't even return my calls or emails. Very poor customer service!!!

Women if I could give this 0 I would. Be careful, the staff here can sure up-charge for things that…read moreare unnecessary. You go in for a simple oil change on a car that takes 3 quarts and somehow they can make it 75$. The staff should be ashamed the way they manipulate customers. When the customers says "I didn't say I wanted that " and the staff you never said that. That's a red flag to not just the company but to the people working. I hope someone manipulates and takes advantage of your daughters one day. Treat people the way you want to be treated, not bending them over for you sales quota.

I just got the next oil change on 3/1/23 Ruby, Kelvin, and…read moreAndrew (the manager) were my crew this time. They were just as good as the crew the first time I went here. This Valvoline is like a well-oiled machine LOL. Everyone works well together and are knowledgeable, fast, and totally helpful. I got the military discount again for being a veteran. Can't say enough good things about this Valvoline! I will definitely be a repeat customer at this exact Valvoline location. E E Arnett

Replaced shocks, struts and tie rods on my BMW myself…read more Needed a alignment to make sure everything was good to go.This location is close to my house and I had a tire replaced here for my mother inlaw a few years ago when she busted it on a curb. The new manager Afton was great and service was quick and easy. Will return when I need new tires in the future. Highly recommend them.

I know many of us rant about the current state of customer service, and while I've noticed the…read moreshift in values, I have generally let it slide and chalked it up to "its a different time." I made an appointment this afternoon for a 6pm tire patch. I prepared my vehicle and headed to the store, arriving 15 minutes before my service time. As I was heading into the establishment, I received a phone call from Ashley(?) who informed me that they would be unable to keep my appointment since they were closing at 6pm. The call center stated the hours and took my appointment. The internet shows that the location is open until 7pm. When I told her that I was already in the parking lot, she still would not acknowledge my appointment and perform the service. A patch is (maybe) a 30 minute job -- and the location and type of puncture in my tire would've taken less time with an experienced technician. She still refused service, but wanted me to return another day or to leave the car until the next business day. I usually don't have a problem when doing this, but the appointment was made and denied. If I would've known Ashley would've canceled the appointment upon my arrival, I could've used that time to find another business to complete my repairs. I almost shopped KT years ago when looking at tires, but I was warned against using their services. In this emergency, I didn't recall those warnings and (foolishly) thought that a business would keep at least the bare minimum of promises -- appointments and times. I was wrong. Lesson learned.

Best place .fair good prices..good workers .friendly.best repair shop .have been going there for…read moreyears

Very nice and helpful! They fixed my issue in a quick way and didn't charge for the simple fix.read more

They guys are great and they know what they're doing for a very reasonable price and the job done…read moreon time

Right after I purchased my Lexus, I decided that I want the window tinted, bigger exhaust and red…read morecalipers. I was little nervous with it being brand new and taking it to a new shop since I do not live here, but I was blown away with this company's workmanship, expertise, and their customer service!!! Highly recommended by a super picky customer.

My son was driving between Richmond and Cincinnati when his warning lights came on and his car…read morebegan overheating. He stopped at this Goodyear and was told he needed a new radiator, thermostat and housing for $2800. My husband advised my son to just have them fill it with coolant and see if he could make it back to school. They brought him out to the garage and showed him that is was pouring out of the radiator when they filled it. He left and bought extra coolant for the way back. That was 3 weeks ago another trip to Richmond and a drive home to St. Louis, and there are no leaks or issues since. They saw a college kid with parents out of state and thought they were going to scam him out of thousands of dollars.

Took My Vehicle There To Have The Brakes & Rotors Changed & They Messed My Vehicle Up Even More…read more Then Wouldn't Return My Calls Or Allow Me To Book An Appointment. I've Spent A Lot Of Money With This Company To Just Be Done Wrong & Treated Poorly!

Got my daughter in right away to fix a window that would not roll up! Could not be happier for the…read moreimmediate help, and amazing pricing!! Will definitely be back for all of our auto needs. Thank you!!

From the owner: Great Car Inventory | Budget Friendly | Full Service Auto Repair | Oil Changes | Brake Repair |…read moreWalk Ins Welcome | Trade Ins Accepted

My experience here this evening has made this the place that I will come for any tire business or…read moreanything else that they might cover carwise. In snowy weather, I had experienced a flat tire and was told by Midas, just around the corner from here, that they were open and that they could repair my tire and to come on over. They closed between the time that they told me to come by and that the time that I arrived. With about 25 minutes until the nearest places were closing for the evening I made it over to the nearest Ken's towery, but they were not really responsive to me sitting out there waiting, and I called tire discounters, knowing that they were closing in about 20 minutes with an absolute desperate situation. Snowy weather, a donut on my car, a tire needing repair in my trunk and two kids that were at their wits end. They took my tire and said they were gonna make sure that it was repairable and they did it. I think in about 25 minutes total, they had repaired my tire, put it on my car, put my donut away and got me all fixed up. And all for a very reasonable price too. About $45 which was right on par with everyone I had called to discuss this issue with. I don't know if it's because I called whilst on the verge of tears or if they just genuinely care about their customers, but I am a customer for life now and I am so grateful to the team there. I'm grateful to the manager who rang me up. I know these men were probably really looking to get home for the day. I am just so grateful. Thank you guys so much.

Stopped in to order tires on Monday, spent close to $800. Tuesday they were…read moreinstalled/balanced/aligned and missing all 4 valve caps noticed while fueling 40 miles away in addition to vibrations that were not there with my old tires. Wednesday they had no time available so Thursday they decided there was a bent wheel causing this. "Joe" the Manager says I hit a pothole. When I said I did not, he snarkily said "In 10 years you haven't hit a pothole??!!" as if I am lying and I say I've owned it 8 months and no pothole. He says he is moving it to rear so I won't notice it. I say this will prematurely wear a new tire, he rolls his eyes and tells me no and not to believe the internet. Meanwhile, the truck in the bay next to mine has been dropped off the lift so he is scurrying around looking at it. I go back to waiting room and owner of dropped truck looks like he cannot believe they have actually dropped his truck, I felt so bad for him. I go back out there and wait by my car for "Joe" to return and then I am told they have discovered 3 bent rims. I say I had no issues with my old tires, I have not had an accident, hit a curb or hit a pothole, and an inexperienced tech( like the one who just dropped the truck) must have damaged them when removing/installing. I am appalled by this situation and appalled that they did not "discover" any of this when they were balancing them the first time. "Joe" gets defensive and says he was not here when they were installed. He does not apologize for any of this, is annoyed that I am questioning this, does not tell me where I can get them repaired, does not show me economical wheel options in his store, calls the dealership and tells me they are $546 each and to go there. All along he has been short and snippy and extremely unprofessional, I am shocked that he is a manager and that this is how he provides customer service. I tell him I want the phone numbers to corporate and his boss. He says them extremely fast so I ask him to write them down. He refuses, he says type them in my phone. Again I say I need you to write them down and he refuses. I say his customer service is the worst and he is the rudest manager I have ever encountered anywhere. He tells me I am the rudest customer ever and to leave his store. Never, ever in my life have I experienced anything this bad as a customer from a business. I waited there for an hour until corporate customer service returned my call and made an extensive recorded report. Meanwhile, I am unable to go to North Carolina for the holiday weekend because my new tires and steering wheel are vibrating badly and I don't want further damage to my vehicle, the new tires or to risk my safety with a blowout.... Zero stars for this location and "Rude Joe", 1 star for salesman "Chris" because at least he told me to stay safe out there as I was leaving the store.

It has been A WHILE. The last time I came or decided not to come was because I had seen a review on…read morehere about rusted rotors put on someone's car; however, I have been seeing good reviews lately for this location, a month out, on Google Reviews (so that must mean something). I ended up taking it in today for an oil change. I was estimated a time of 11 a.m. because they had SO MANY PEOPLE! I ended up getting out at like 8:42 a.m. This speed alone, I can state, has this place faster than Firestone (introduced a competitor). They also, by the receipt, inspected my tires, put air in my tires, topped off fluids, etc. for no additional charge. Compared to Firestone, Firestone actually puts an inspection package and charges the customer (probably to do the same thing). Oh and another thing, here, they actually get you to sign off on work being done. Firestone never does this. Total came out to $101.36. I am pretty sure an oil change of this price is expensive, but I needed it completed. Firestone does it for around $51.98, but their "Complete vehicle inspection plus" is $59.99 and they add it to every invoice without consent. So really, I feel like I saved something.

This business is ok. It was great at first but now they always try and upsell you on everything…read more The prices are in align with every other oil change and tire place in Lexington. Customer service is a lottery between time of day and the employee helping you.