New management personnel are never available in person or by phone. Director can be found out front…read morevaping most of the time as we have found her. Photos of how cleaning is handled! Reported several times and gave them photos. Corporate doesn't return a call so no one to handle issues. Front desk is always helpful but has no authority with solving problems. Plenty of problems.Glad we got mom out of there. Great decision!

Memory CARE wing appears to have been added at this facility. The property lobby and dining room…read morefor Independent Living is appealing and the residents appear to be happy living there independently. The Memory Care unit is operating under different circumstances. All the staff is not trained for mental health behaviors as they claim to be. My mother has a mental illness and she has the onset of dementia with Alzheimer's approaching. She cannot care for herself physically and is mentally challenged due to several mental health diagnoses. Because she was deemed difficult to get along with they have given her a termination notice. This appears to be a pattern as another reviewer complained of this same thing. My mom's fears from her PTSD were not addressed properly and I asked that they accommodate her needs. She was frightened of some caregivers and at times used inappropriate language to express her needs. She has tried to call me several times but they take the phone out of her hand and hang up and tell her she can't use the phone. They moved the handset of the phone off the receiver so it could not be reached to make a call. (See picture) I was told before I signed on the dotted line that my mother would be able to communicate to me using their phone and vice versa because my mother did not have a cell phone. Now they are telling me no, she should have her own phone while in Memory Care. When I called in to speak to my mom last month when I was out of town attending a funeral service, the operator would not put the call through. I pleaded with the Exec. Director Nora and Nursing Director Jessie. They would not put the call through. They would not even use their personal phone, or walk down to my mom's room for me to make sure my mom was okay. Then I asked if one of the caregivers could help. They did ask one of the caregivers to use their personal phone so I could talk to my mom. But subsequently no other calls went through for any family members who have tried to contact her. Ayesha and Michele, the med techs/caregivers for Memory Care get 5 stars for handling my mother's panic attacks and confusions. They are trained on behaviors and always remain pleasant and in control of any situation they are put in. Unfortunately, not all their staff is able to deal with mental health behaviors. In my opinion, all the staff should be trained properly regardless of what shift they are on, so all the residents can get equal treatment or their license should be taken away for Memory Care. I was told they could handle my mother's behaviors when she was evaluated and she was accepted as such. I was told she could communicate with me when she needed. Now, I am looking for another place for my mom. Think twice or you may be in the same situation and it isn't pleasant.

Montecito is a beautiful senior living facility! The staff is so wonderful and attentive to…read moreeveryone's needs. The front desk staff is really pleasant and so ready to assist when you walk through those doors whenever I have come to visit. I love the type of care the Seniors receive. They also have an amazing Bible study on Tuesdays which is good for their souls. I can't say enough good things about them. They always greet me with a big smile and conversation that it's obvious they truly care about people. There are so many good people from Housekeeping, Restaurant and Maintenance employees that I would love to recognize each and everyone of them for taking such good care of all The seniors that live here. I know I didn't mention everyone by name but want all of you to know how much I appreciate you and all that you do for the families every day. Thank you very much, from the bottom of my heart.

Watch your loved ones VERY closely. My siblings wallet was stolen and the staff did NOTHING…read moreabout it . He had a small sore wound on his back and the staff would squeeze on it daily so hard to where it was causing him pain. I was livid . It became horribly infected until he had to be discharged to hospital with staph infection and have if drained . Never went back!!!! . They just want to push to get your money but do not give a crap about the care . The fraud charges on his card were to the vending machines IN THE FACILITY Gas station runs , fast food , liquor, all this provided admin information and they did NOTHJNG ! Don't know how they get good rating on web page .Because the state doesn't visit these places at all . When they do it's everyone make sure to put on the eirs. Do not let the pictures deceive you! What goes on inside coupled with horrible admin staff is the worst! You are a mere walking dollar sign to them. If I could give them ZERO star I would

We absolutely love Palos Verdes, the staff is incredible. They care for the residents as if they…read morewere their own family. My mom's been there for 4 months now and I have seen how compassionate and caring the staff is, I highly recommend Palos Verdes. Once a month they have a family night and tonight they held a "prom" which was an absolute blast. I cannot say enough good things about Palos Verdes!!

Very good pricing excellent staff wonderful assistance. I'm very impressed with the help I've…read moreGotten from the executive director and the sales consultants.

This team is amazing, Caregivers are attentive to residents, food is great!! the home is beautiful!…read moreClean and very inviting! Definitely recommend for anyone looking to get their love ones taking care of. They have activities that fits everyones needs!!

My family was fortunate enough to have learned about Golden Age from a very trusted source who…read morepersonally used them. I hope this review serves the same for anyone faced with the very difficult decision of where your loved one should reside. My grandmother moved into the home in approximately January of 2007. I can speak for the family when I say we have been blessed and will be eternally grateful to Gabriela and her staff for the 8+ years of outstanding physical and exceptionally loving care of my sweet Grammy. Of course, all of the basic care was provided. Meals, personal care, medication monitoring and health care coordination. But it was the all the little things that added up as well. The birthday celebrations, holiday parties and the personal touch of dedicated consistent care givers that made such a difference for us. This group home provided our family great peace of mind. My Grammy was very happy there; she was safe and loved. I just cannot give a more glowing recommendation of Gabriela and her team. Thank you!!! Lynn Bryan

This 5 Star independent living was recently bought out by another company. Since then it has gotten…read moreworse with over 50 vacant apartments, would you believe? I am very familiar with this facility and have unhappy friends there. I would never recommend this facility to anyone. ​

Mom was supposed to be able to transition to assisted(next door) when ready, after living on the…read moreindependent side for several years. when she needed to go in, they rejected her for needing "too much care". Lucky for us we found Woodmark, in her old neighborhood.

My grandmother stays here. It is an incredible place with caring staff. Thank you all for taking…read moresuch good care of her

I credit the staff of The Heritage (independent living) and The Legacy (assisted living) with the…read morefact that my mom is still ALIVE. They care deeply about their residents. Willing to listen patiently to residents that are frustrated and struggling to get their thoughts out, they help to resolve concerns quickly (especially with technology). The food is good and plentiful, the cleaning staff keep both apartments and common areas looking good. They have both rehab and medical personnel that are either on property or visit regularly to handle those issues that come up and are concerning. Best of all the entertainment and things "to do" give it a cruise ship feel on a daily basis. I thank them for their service to residents who have entered their final chapter and have less worries day-to-day!

The manager is an OT, provides therapy to the residents as activity. She is easy to talk to and…read morestaff are all friendly and sensitive to residents needs.

This assisted living is family run and the caretakers live in the home. Lovely family business;…read moreeveryone is helpful and kind. The residents seem very happy and are treated like family. The home is peaceful and calming. Great open and bright home with tall ceilings. Feels like a home instead of an assisted living facility.

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Terrazza are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

My dad lived at Orchard Pointe, Terrazza, for the last 10 months of his life within their memory…read morecare division. I would visit my dad twice a month, then once a week, and ultimately every day before he passed, and all of my visits were completely without notice, as even I didn't know exactly when I would be there next. With that said, each time I saw my dad, I found him to be very well cared for, dressed in clean clothes, hair combed, shaved, and in good spirits. The staff knew what his habits were, be it how he takes his coffee in the morning or a nightcap in the evening. His room, bedding and personal items were always clean and organized. I credit the staff entirely for his condition. The staff was always very caring and helpful to my dad and to me as well. Everyone knew who my dad was and how he was doing on any particular day or week. They were encouraging of him to play the piano as well as other activities, but they also gave him the space to do nothing if that is what he wanted. Without question, Orchard Pointe was a great place for my dad to have lived his end of life, and I would recommend them to anyone wholeheartedly.