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    Forever My Heart

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    2 years ago

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    AZ Life Assisted Living Home

    AZ Life Assisted Living Home

    4.7
    (13 reviews)
    3.2 mi

    Until my mom's passing one week ago, she had lived at AZ Life Assisted Living for 4 years. The high…read morequality of care, exceptional food, and spotless residence was everything I had initially hoped for. Throughout the years I was never disappointed. Every day owners Efie and Igor (and their staff) made it clear that each patient was cared for to the fullest. Should you choose AZ Life, you will not be disappointed. They changed my life by the high quality of care they provided for my mom.

    We placed our mom with the caring team at AZ Life Assisted Living last fall. ('24) Mom was almost…read more90 and had fallen and broken bones in her back. The tender loving care began the moment we met Ludmila and her caregivers. The facility is a darling bright and cheery home that is kept meticulously clean. Moms room was private and was great for all her many visitors. We knew it was not going to be too long as mom was failing quickly and the team kept us abreast of any and all changes ... good or bad. The days are filled with activities and all the residents seemed happy. Special food requests were given and they have a tiny dog that would visit the residents a couple times a week. That was a highlight for sure. AZ Life is an Arizona Long Term Care certified facility. We literally visited dozens and nothing compared to Ludmilla's beautiful home. When mom passed there were genuine tears from all the staff. Very kind, gentle people that truly love their residents. XXO The Peck Family

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    AZ Life Assisted Living Home
    AZ Life Assisted Living Home
    AZ Life Assisted Living Home

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    Desert Winds Independent Living

    Desert Winds Independent Living

    2.6
    (10 reviews)
    2.9 mi

    New management personnel are never available in person or by phone. Director can be found out front…read morevaping most of the time as we have found her. Photos of how cleaning is handled! Reported several times and gave them photos. Corporate doesn't return a call so no one to handle issues. Front desk is always helpful but has no authority with solving problems. Plenty of problems.Glad we got mom out of there. Great decision!

    Memory CARE wing appears to have been added at this facility. The property lobby and dining room…read morefor Independent Living is appealing and the residents appear to be happy living there independently. The Memory Care unit is operating under different circumstances. All the staff is not trained for mental health behaviors as they claim to be. My mother has a mental illness and she has the onset of dementia with Alzheimer's approaching. She cannot care for herself physically and is mentally challenged due to several mental health diagnoses. Because she was deemed difficult to get along with they have given her a termination notice. This appears to be a pattern as another reviewer complained of this same thing. My mom's fears from her PTSD were not addressed properly and I asked that they accommodate her needs. She was frightened of some caregivers and at times used inappropriate language to express her needs. She has tried to call me several times but they take the phone out of her hand and hang up and tell her she can't use the phone. They moved the handset of the phone off the receiver so it could not be reached to make a call. (See picture) I was told before I signed on the dotted line that my mother would be able to communicate to me using their phone and vice versa because my mother did not have a cell phone. Now they are telling me no, she should have her own phone while in Memory Care. When I called in to speak to my mom last month when I was out of town attending a funeral service, the operator would not put the call through. I pleaded with the Exec. Director Nora and Nursing Director Jessie. They would not put the call through. They would not even use their personal phone, or walk down to my mom's room for me to make sure my mom was okay. Then I asked if one of the caregivers could help. They did ask one of the caregivers to use their personal phone so I could talk to my mom. But subsequently no other calls went through for any family members who have tried to contact her. Ayesha and Michele, the med techs/caregivers for Memory Care get 5 stars for handling my mother's panic attacks and confusions. They are trained on behaviors and always remain pleasant and in control of any situation they are put in. Unfortunately, not all their staff is able to deal with mental health behaviors. In my opinion, all the staff should be trained properly regardless of what shift they are on, so all the residents can get equal treatment or their license should be taken away for Memory Care. I was told they could handle my mother's behaviors when she was evaluated and she was accepted as such. I was told she could communicate with me when she needed. Now, I am looking for another place for my mom. Think twice or you may be in the same situation and it isn't pleasant.

    Photos
    Next to end table - Floors not cleaned in weeks
    Next to end table - Floors not cleaned in weeks
    Phone with handset off.
    Phone with handset off.
    Pool

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    The Montecito

    The Montecito

    3.3
    (13 reviews)
    1.0 mi
    24/7 Availability
    Consultations available

    Montecito is a beautiful senior living facility! The staff is so wonderful and attentive to…read moreeveryone's needs. The front desk staff is really pleasant and so ready to assist when you walk through those doors whenever I have come to visit. I love the type of care the Seniors receive. They also have an amazing Bible study on Tuesdays which is good for their souls. I can't say enough good things about them. They always greet me with a big smile and conversation that it's obvious they truly care about people. There are so many good people from Housekeeping, Restaurant and Maintenance employees that I would love to recognize each and everyone of them for taking such good care of all The seniors that live here. I know I didn't mention everyone by name but want all of you to know how much I appreciate you and all that you do for the families every day. Thank you very much, from the bottom of my heart.

    Watch your loved ones VERY closely. My siblings wallet was stolen and the staff did NOTHING…read moreabout it . He had a small sore wound on his back and the staff would squeeze on it daily so hard to where it was causing him pain. I was livid . It became horribly infected until he had to be discharged to hospital with staph infection and have if drained . Never went back!!!! . They just want to push to get your money but do not give a crap about the care . The fraud charges on his card were to the vending machines IN THE FACILITY Gas station runs , fast food , liquor, all this provided admin information and they did NOTHJNG ! Don't know how they get good rating on web page .Because the state doesn't visit these places at all . When they do it's everyone make sure to put on the eirs. Do not let the pictures deceive you! What goes on inside coupled with horrible admin staff is the worst! You are a mere walking dollar sign to them. If I could give them ZERO star I would

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    The Montecito
    The Montecito
    The Montecito

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    Orchard Pointe at Terrazza

    Orchard Pointe at Terrazza

    3.7
    (3 reviews)
    6.2 mi
    24 years in business
    Wheelchair accessible

    As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Terrazza are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

    My dad lived at Orchard Pointe, Terrazza, for the last 10 months of his life within their memory…read morecare division. I would visit my dad twice a month, then once a week, and ultimately every day before he passed, and all of my visits were completely without notice, as even I didn't know exactly when I would be there next. With that said, each time I saw my dad, I found him to be very well cared for, dressed in clean clothes, hair combed, shaved, and in good spirits. The staff knew what his habits were, be it how he takes his coffee in the morning or a nightcap in the evening. His room, bedding and personal items were always clean and organized. I credit the staff entirely for his condition. The staff was always very caring and helpful to my dad and to me as well. Everyone knew who my dad was and how he was doing on any particular day or week. They were encouraging of him to play the piano as well as other activities, but they also gave him the space to do nothing if that is what he wanted. Without question, Orchard Pointe was a great place for my dad to have lived his end of life, and I would recommend them to anyone wholeheartedly.

    Photos
    Orchard Pointe at Terrazza
    Orchard Pointe at Terrazza
    Orchard Pointe at Terrazza

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    Orchard Pointe at Surprise

    Orchard Pointe at Surprise

    4.4
    (12 reviews)
    7.3 mi
    24 years in business
    Wheelchair accessible

    I chose Orchard Pointe-Surprise for both my mother, and my mother-in-law. My mother resided at OP…read morefrom 2014 to 2018. I visited several 'facilities', but my last stop was OP, and it was perfect. The staff were friendly, professional, and welcoming, not just to me but to my mom! We were embraced with their warmth, kindness and knowledge. My mother was a nurse, and her assessment of her care was, "They are excellent". In December of 2022, my mother-in- law fell and fractured her wrist. From the hospital, she was sent to rehab. She had trouble doing PT because her toe nails were long and painful. They needed to be clipped. The rehab would not clip her nails. The week before Christmas, on a Friday, she/I was given a 5 day notice of discharge. I immediately called Orchard Pointe-Surprise, and within 3 days, my mother in law was moved in and settled! She was cared for, loved on and treated with respect. The last six days of her life, staff members from administration, to caregivers, to transportation, and maintenance, came to pay their final respects and show me love and support. No place is perfect, but Orchard Pointe- Surprise was perfect for my family members. ~Eileen

    As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Surprise are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

    Photos
    Orchard Pointe at Surprise
    Orchard Pointe at Surprise
    Orchard Pointe at Surprise

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    Forever My Heart - assistedliving - Updated June 2026

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