I chose Orchard Pointe-Surprise for both my mother, and my mother-in-law. My mother resided at OP…read morefrom 2014 to 2018. I visited several 'facilities', but my last stop was OP, and it was perfect. The staff were friendly, professional, and welcoming, not just to me but to my mom! We were embraced with their warmth, kindness and knowledge. My mother was a nurse, and her assessment of her care was, "They are excellent". In December of 2022, my mother-in- law fell and fractured her wrist. From the hospital, she was sent to rehab. She had trouble doing PT because her toe nails were long and painful. They needed to be clipped. The rehab would not clip her nails. The week before Christmas, on a Friday, she/I was given a 5 day notice of discharge. I immediately called Orchard Pointe-Surprise, and within 3 days, my mother in law was moved in and settled! She was cared for, loved on and treated with respect. The last six days of her life, staff members from administration, to caregivers, to transportation, and maintenance, came to pay their final respects and show me love and support. No place is perfect, but Orchard Pointe- Surprise was perfect for my family members. ~Eileen

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Surprise are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

Paradise for parents should be the standard for all assisted living. They are just beautiful…read moreawesome people who love to help people get healthy and live a healthy dignified life with proper exercise and a healthy diet. Thank you for making my day by being awesome people.

My father had been cared for by A Paradise for Parents for 3 years and I couldn't be happier. Nora…read moreat Royal Paradise has not only been caring, communicative and respectful with my father and the other residents. Many times they will have live music and the staff happily is dancing and enjoying the residents. I love the family atmosphere they provide. Many times they go on outings with the residents. They have gone to the local theater, painting parties, state fair, restaurants for dinner and my fathers favorite was Luke Days at Luke AFB to see the planes fly by.

Stay clear away from this place. The owner will set everything up and as soon as you pay for…read moretransporting and moving the patient there, she will change her mind leaving an elderly woman homeless! Also there is a hidden $1500 move in fee that you find out after the deal is set....

I have been the legal guardian for my great aunt for the past 3 years. I needed to place her in a…read morememory care facility. After visiting several, I placed her in a corporate run facility. After months of watching staff turnover, temporary staff, and what I thought was a lack of empathy for their residents, I decided to move her. My search began again. I visited several facilities but could not find one I liked. Moonlight Manor, an assisted living facility with 10 residents in Surprise, was recommended to me. I met with April, one of the owners, and she gave me a tour. She took time to find out about my aunt and her specific needs. Each resident has their own room, bathroom, walk in closet, and patio. They even have a beauty salon. Home cooked meals every day with fresh fruit and vegetables. Both owners, April and Lizzy, and the entire staff have been wonderful. Sadly my aunt passed away recently. They could not have been more compassionate not only with my aunt, but also with our family. We were able to bring in hospice and stay with her in her room. My family will be forever grateful for the loving care my aunt received at Moonlight Manor.

From the owner: As our parents started to get older, we began looking for the perfect assisted living facility…read more After touring several places, we never found the right fit for our needs. That's when we decided to open up Moonlight Manor Assisted Living. We wanted to create a place where our community could find the peace of mind they deserve when it comes to caring for a loved one. Here, it's our mission to fill our residents' lives with joy and make sure they always feel at home. To ensure the best, we provide our residents with entertainment, games, activities, and so much more. Plus, with private rooms, bathrooms, patios, and storage, we still try to offer a sense of independence. No matter what brings us together, you can rest assured that your family member is in capable hands. Stop by or give us a call, and let us show you all we have to offer.

Food is wonderful, tenured staff and a solid management team. Centrally located and dedicated…read moreteam, here for the right reasons. Definitely would feel comfortable placing my mom or dad here!

This is a beautiful community with caring staff! The meals are delicious and there are so many fun…read moreactivities. I would highly recommend.

I wouldn't send my family here. That is based on multiple experiences treating numerous residents…read morein the facility. Almost every visit the staff has been rude and disrespectful to me. They don't seem to welcome care of their residents. I dread having to deal with the front desk staff. If you can't treat visitors with respect, you shouldn't be the first face one sees when entering the facility. Time to retire is what it appears as.

This place totally neglected my mother. She ended up with UNSTAGEABLE BEDSOARES, wounds all over…read moreher body and necrosis on her feet. This is what's killing her. She had NONE of that when I brought her there in March. In June the emergency room Dr told me they all GASPED when they saw her wounds and the neglect she suffered. Adult protective services is covering up for this horrible place. DO NOT TAKE YOUR LOVED ONES THERE!!!

I have nothing but good things to say about the owners and caregivers at Paradise Life Care 2 …read more They are taking care of our 93 and 98 year old parents and have always gone over and above with the care and treatment they lavish on them. They constantly work with the medical PA to give our parents the appropriate and best medical care the PA has determined they need. Whenever there is a concern or issue they have kept me advised and we work together to resolve the issue for the best interest of both our parents and us. We have nothing but good things to say about the owners and caregivers. They are truly a god send during our parents declining health issues and I wouldn't have my parents anywhere else. Being in such a caring family oriented home was very important to us and keeping our parents together was a prime concern that has only been doable because of the staff here. If you are looking for a caring, family oriented and medically professional place for your loved one as they age and need assistance you will find Paradise Life Care is an exceptional home for their placement and your peace of mind.

I hope that individuals who had negative experiences at Avenir will reflect on the fact that every…read moreperson, whether a patient, staff member, doctor, or nurse, is human and faces unique challenges daily. I will never take for granted the transformative impact of this hospital on my life and my family. By saving my life, adjusting my medication, and receiving the necessary therapy, you have also made a positive difference in my children and my husband's lives. I departed on December 19, 2025.

Love their genuine care for their patients, also Eric is an awesome employee!!…read more Thank you Avenir!!!

I am extremely disappointed with my experience with Avista Sun City West Memory Care. The way my…read morefamily and I were treated was very unprofessional and upsetting, especially during such an emotional and difficult time. Before moving my dad in, we were told certain things that gave us confidence in choosing this facility, but after he was there, many of those promises were not followed through with. Changes were made without proper communication or notice, and it felt like our concerns as a family were not being respected or heard. One of the biggest concerns was the pressure we felt to switch my dad to a hospice company that the facility preferred, even though we already had a hospice provider we trusted and wanted to continue with. During that process, we feel they took advantage of our family's emotional state and the difficult situation we were facing to push for a decision that aligned with what they wanted rather than what our family believed was best for my dad. Another concern was our interactions with Melissa and Jackie. We found their behavior to be hostile, aggressive, and lacking the compassion and professionalism that families deserve during such a difficult time. Rather than feeling supported, we often felt intimidated and dismissed when trying to advocate for my dad's care and express our concerns. We were also uncomfortable with the approach of keeping my dad heavily medicated. We expected compassion, honesty, communication, and respect for our family's wishes, but unfortunately that was not our experience. Families place tremendous trust in memory care facilities when caring for their loved ones. We expected the care, transparency, and respect that was promised when we chose this facility. Instead, our experience left us feeling frustrated, unheard, and disappointed. I hope management takes this feedback seriously and works to improve communication, professionalism, and respect for residents and their families.

This is another review. Prior to finding my mother another facility (see my previous review) my…read moremother was moved to another room over the weekend to a bed that had no call button for help. It was a single room but they moved my mother into it with another woman who was residing there already. A few days later, my mother fell again (Mar. 7 and April 2, 2023) and hit her head. We think she fell from her wheelchair.The newer staff were working but they cannot explain how she fell backwards receiving a cervical fracture. It looks as if they tried to pick her up but because of her weight she fell backwards. One of her pillows had blood on it and the other pillow was missing, probably placed under her head to stop the bleeding. I'm speculating here, but they don't know what happened to the other pillow. The Exec. Director claimed the new staff was trained to not move her. She was rushed to the Banner ER then taken to the trauma center 5 days later on Thunderbird when they had an opening and put in a neck brace for 10 weeks. She is still complaining of pain but at least she is alive. My mom is wheelchair bound and weighs 180 lbs and could not have fallen forward and then backwards unaided. I've attached a picture of her bed which was moved into a single room acting now as a shared room but her side of the room had no call button. They would not allow my mother's medical alert to be used while she was staying at the facility because they said they had the room call buttons. Oh, one last thing, when I asked to see the cameras in her room so I could see how she fell, the Exec. Director Angie told me they were not working yet in that room.