Response to owners reply on Google: Original post first,…read morethen read my reply: Original post : I am very disappointed with my experience at this Wellness Spa. I was overcharged for a simple consultation fee, and the value of the service did not match the price. What made matters worse was the attitude of the owner--aggressive, unprofessional, and dismissive when I questioned the charges.Before arriving, I had even called the day before to confirm the $75 consultation fee, yet I was still overcharged. When I raised concerns, the owner's response was aggressive, unprofessional, and dismissive. She even went so far as to say my "energy" was wrong--despite not being in the front of the building when I arrived, and only reviewing me over cameras. It felt more like she was defending the receptionist, who had already given me incorrect information, rather than addressing the real issue. I admit I did walk out due to price change, refusing to pay the remaining amount because it went from $75-$85 dollars. The receptionist was wrong and I can prove it. It only made matters worse. The owner definitely was aggressive about her coins and I'm not upset about that is business but it's how you conduct business.From my perspective, the pricing appears less about the quality of care and more about covering the cost of a high-end location, expensive equipment, and the "luxury" image the spa wants to project. Unfortunately, this comes at the expense of fairness and customer trust. I later discovered that I am not alone--many other customers have also reported being overcharged and experiencing the same unprofessional behavior from the owner. I came expecting a professional and relaxing wellness experience, but instead left feeling frustrated, disrespected, and financially taken advantage of. Until major changes are made in both management and customer service, I cannot recommend this spa. Reply: The consultation I booked was clearly listed as 1 hour, not 30 minutes--and I can prove this with the time slot I scheduled. To say otherwise is misleading. Additionally, I would never sit and tell my "life story." That is a complete fabrication. What I expected was a professional consultation, not personal storytelling. And on the subject of professionalism, as an aesthetic provider, it is standard practice to present your skin honestly so clients can see real results. Wearing full makeup during a consultation undermines credibility--clients should be able to see your actual skin, not rely only on pictures. For the record, this was never about money. I could have easily paid the amount twice over. The issue is with integrity and how clients are treated. The deposit itself even changed from $75 to $85, which raises serious concerns about consistency in your business practices. As a business owner myself, I know that if a front desk staff member makes an error, the professional response is to "eat the cost," not push it onto the client. Also, let's be clear: the fact that you changed your consultation policy afterward speaks volumes. If everything was as smooth and clear as you claim, there would be no reason to change your policy. Clearly, there have been several complaints about consultation pricing and inconsistencies, otherwise your policy would have stood as it was. Instead of addressing those issues, you're deflecting by accusing me of being rude--when in reality, your tone as the owner came across as aggressive and unprofessional. Lastly, I was not rude at all during my visit. Respect goes both ways, and just because someone is the "owner" does not excuse being dismissive toward clients.

Great first visit. Danielle was awesome! Did a thorough facial! I see the difference in my skin…read morealready.

I've been a patient here for about 15 years after being referred by a few friends -- and I've never…read morelooked back. Dr. Rifai is truly exceptional. I've had a facial laser peel along with several other surgical procedures, and every experience has exceeded my expectations. The entire staff is consistently warm, professional, and knowledgeable. Their care and attention to detail make every visit comfortable and reassuring. Dr. Rifai never disappoints -- his work speaks for itself. I've even referred my brother and several close friends, all of whom have been just as impressed. Highly recommend for anyone seeking top-quality care and beautiful results!

I had morning appointment with Dr Fadi for filler , this is my first time doing the filler , he is…read morevery nice and very detailed, and no much pain as I thought . I love his work

I had the Platinum Hydrafacial with Laura today. It was divine!! She was so kind, explained each…read morestep beforehand, but let me rest as well, not too chatty. She ensured I was comfortable throughout. The products and techniques were gentle and wonderful! My face felt like it had 3 facials in one. My fitbit logged me as asleep, that's how restful it was. My skin felt soft, quenched, and just healthy again. I will be back!

From the owner: A&B Med Spa offers a luxurious range of personalized beauty and wellness treatments, including…read morefacial rejuvenation, body contouring, neurotoxins, microneedling, Weight Loss Management, and more. Their expert team uses cutting-edge technology like HydraFacials and advanced skincare therapies to enhance your natural beauty. Conveniently located in Lathrup Village, MI, A&B Med Spa is committed to providing an exceptional spa experience that focuses on your unique needs for relaxation, beauty, and wellness. Enjoy special offers and discover how their treatments can help you look and feel your best.

First time here and loved it! Very beautiful and spacious location. They do many amazing…read moretreatments. Ardis was so knowledgeable and did an excellent assessment with recommendations for future treatments. Really knows what she is doing and her skin was amazing!! Sophie, the aesthetician was as nice and kind as she could be. I will be returning!!

I have gone to Ardis for years. Every time I leave, I feel so refreshed. Ardis is truly a master of…read moreher craft. The spa is so clean and aesthetically pleasing. You instantly feel a level of luxury the moment you walk in. The entire staff is so timely and attentive. I will not let any other spa or person besides Ardis touch me when it comes to my face. She is a godsend! She is always going to conferences and learning the latest techniques. She is the one to go to!

This is hands down the BEST Salon & Spa I have ever gone to! Literally from the time you walk in…read morethe door you are treated like a customer. But the HIGHLIGHT is the AWESOME Lash Doctor Irina. I had no eyelashes from going to random people and not only did she teach me how to grow and take care of my lashes but I left there in tears because I GOT MY LIFE BACK! I felt so comfortable that I went back to get my eyebrows microblade and when I say TOP NOTCH it is an understatement. Professional, clean, relaxing and great service! I am a customer for LIFE!! Kudos Pigalle Salon and Irina!

I drive quite a distance for Pigalle, but I find that Marjon is one of the most knowledgeable and…read moretalented facial treatment people I know!! I had her do the permanent eye liner and she is very meticulous about the treatment. I also just recently had a facial with her and it was great. My skin feels wonderful and my eye liner is such a time saver!! The whole salon is very nice inside and appears to be very clean and sanitary.