First time seeing Mr. Gauslin today since my other doctor has left. I was nervous but I had an…read moreamazing appointment and he spent the time needed to properly address questions I had in my appointment. I appreciate his time and listening to everything I said and for helping me find the proper solution. Will definitely bring coming back to see him again!

I have been a patient of Dr. Rebecca Jackson since 2010. Given that I spend half of the year at a…read morevacation home on the west coast I am only in the Knoxville area half the year. I have not needed my primary Dr. Jackson in close to 3 summers while here, although have seen several orthopedic Doctors, GI and cardiologist. I returned to the area for the summer and soon became quite ill. I called Dr Jackson's office to get in to see her for what I thought might be bought of Acute Diverticulitis. The woman that answered the phone said that since I had not seen Dr. Jackson in close to 3 yrs. I was no longer her patient and would need to be seen as a new patient! The woman said she would talk to Dr. Jackson and call right back. About 4 hrs. later we called again and a different woman answered and in describing the earlier call she also said she would talk with the Dr. and call right back. Meanwhile, I was in terrible pain for that whole period. I never did get a call back and still have not 1 week later. I went to the ER in Lenoir City and was diagnosed with Acute Diverticulitis as suspected. I think Dr Jackson and her staff dropped to ball are unprofessional and obviously did not care about all the years I saw her. Pretty sad!

Kudos to Penny at the front desk in the ER! She was so kind and sympathetic. The front desk in any…read moreoffice is always hard, but Penny has the perfect personality for this job!

I arrived yesterday at 5 pm and I am barely able to walk through the front doors as I injured my…read moreback. Sat in the waiting area for 3 hours while my legs are progressively going more numb. One I finally got to the back, all the nurse did was come get me and drop me off. No intro or even checking if who she had was the right person. It was shortly after when Shannon Keating, NP, came I'm in and barely introduced herself. She would ask me a question and proceeded to talk over me when I tried to answer or she would just repeat my answer as a question. A CT scan and urine sample was ordered as well was some medications. She leaves and I was another 30 minutes before a nurse comes in to get me the medications and doesn't mention anything about a urine sample. An HOUR later Shannon Keating came back in check how I was and I explained I'm still in pain so she ordered another round of meds and then asked if they've taken me to CT and I said no. She states something along the lines of "well I'm about to leave. I hope they don't find anything on the CT. I have to be back here tomorrow." I thought that was a bit wild to say to your patient but Keating has no bedside manner so it isn't surprising. They proceeded to send me in a new nurse who I assume is going to be my night nurse. He had a real thick accent and I am unsure of his name but he needs to give up the nursing career. The first time when he came in the bring me the second round of pain medication was an hour after it had been ordered, he was speaking so quietly no one in the room could understand. He moved as such a slow pace trying to apply the lido patch causing even more pain and then proceeded to not even place it in the correctly spot. After he leaves, I become curious as to why I haven't been to CT or for my urine screening done because it's 1030. I called for my nurse to come in twice. The first time an African woman came to answer the call light and I ask for a wheel chair to go to the restroom because he was supposed to bring me one. At 11 pm I call again because one was never brought to me. Once the African male nurse finally decided to bring me the wheelchair, he pushes me to barely inside the room and leaves me across the room from the toilet. No offer to transfer me nothing. I cannot transfer out of the chair alone by myself. It was about 15 minutes of me trying alone and waiting afterward for someone to come. Once no one came, I had to use the wheelchair as a walker to walk down the hall back to my room alone. I have 2 females with me, one being my partner one was my sister. Either of them could have help me in the restroom if he felt uncomfortable and even then, that's part of the job. Helping people. 1130 rolls around and he comes back to my room and collected the sample. I asked how long it was going to take for them to come get me for cT because it's been almost 4 hours since it was originally ordered. Instead of answering, he turns and walks out the door. Not a single word spoken when I asked you a question. I immediately hit my call light because that's not how this is going to work. He comes back in and is trying to mansplain what a urine culture is. I am in RN, wearing scrubs. I'm not asked why it's being down I'm asking how much longer. He finally asks if I want to speak to a provider. I said yes and hurry up. 1140 something a new provider walks in and I explain to her what's happened and that I no longer want the African man on my care and if I'm not on my way to CT by midnight, let me sign and AMA and I'll go somewhere with medical staff who give a shit about their patients. I find out they just expect you to know to go to the bathroom on your own for the urine sample. I've never had that at a hospital. The last half my experience was not as horrible and I was finally out of there at 115 am. You all need to get it the hell together. As a medical professional, quit hiring people who can't interact with people. That was a fucking terrible experience and I can honestly say I'd rather die than be sent back to Parkwest.

I have applied here twice and have been lied to repeatedly about job experience requirements. The…read morefirst time I applied was as a new grad, despite the job listing saying ZERO to 2 years experience, they wanted someone with 1 year experience. I had two rounds of interviews where they clearly had my resume and I had expressly communicated that I was a new grad, so they knew my experience level, yet they still had me come in for two rounds of interviews to waste my time for some reason. The second time I have applied, I have a years worth of experience at a high trauma level hospital, and again despite the job listing saying ZERO to 2 years experience, I have an interview only for them to turn around and say that they are looking for someone with more than 2 years experience. This is ridiculous. Why have a range of no experience to 2 years then ask for more???

I am 69 years old and I just had my first heart cath. Dr Mehta is the best!…read moreMy wife and I were especially impressed by our nurse "Anna". She gave me the best care from pre-op until she helped me into the car. She was aware of every aspect of my procedure and was 100% genuine in her concern and an ultimate professional. Absolutely the best medical staff anywhere.!!!

Brooke and Heather have been outstanding PT and OT therapists. Dietary needs a lot of work in…read moregetting orders for patient meals. If a patient is in the gym when they come by, they don't come back to take your order, then you just get whatever and the bare minimum. They do listen to your needs and make a discharge goal/plan. The facility at Fort Sanders is very nice and clean and the rooms are large (only 2 years old).

A glorified nursing home. They admit patients without enough staff to provide the appropriate…read morecare. Sitting or laying in urine 45 minutes to hour plus. However speech. Physical and occupational therapist are very good

They would not take me as a patient because my insurance which is Tenn care would not pay for my…read morepain medication so they won't take any patients that pay cash for medication. Which I think is wrong. I'm new to this state but been taking most of my medication for a very long time except for two. Those two I started last year. Had no problems with insurance or doctors in original state. The good thing I could say about them they did sound like they were listening to me but I don't know for sure.

Dr. Workman is the kindest physician you could ever find. He's very concerned about your physical…read moreand mental recovery. He provides the patient with a very comprehensive explanation of what their "diagnosis" is, and he puts it in terms that you (the patient) can understand. If you are looking for a drug dealer, you best move on, because your medication is monitored with extreme scrutiny!! Your medication is counted, blood levels checked and urine screen. Doctor Workman treats everyone like family and this is a rare find in this day and age!!! His staff is the best of the best, from nurses to office manager you would never ever ever find a complete medical staff as good as they are to the patient!!!! I've known the doctor and his staff for 15 years, so I would ignore the two negative comments. My guess is they didn't get the type of medication that they wanted or just didn't want to go through the intensive screening to become a patient. One person said it correctly, "this isn't a pill mill!!" He tries his best to fix the issue causing the pain, rather than just passing out medication (that's like putting a band aide on cancer.) If you truly want help with pain control and the mental stress it causes, Dr. Workman is your best option. You will have to go through screening and that's time consuming and after you become a patient, you will be monitored closely. If these don't bother you then you truly want help. Doc works outside the box, so he may prescribe "amino acids" instead of name brand medicine. I'll give you an example, I get Sentra-PM instead of Ambien. Sentra is natural where Ambien isn't and it causes significant side effects, Sentra doesn't. One more, I get Theramine instead of a lot of different pain medications. Theramine is found in turkey and the drug is like eating a 25lbs turkey. This really helps with pain control and it's harmless, whereas pain pills have a million different ways to make things worse. Don't get me wrong, if narcotics are needed then you and the doctor will discuss this. My favorite is the "trigger point injections" these are amazing!!!! Once you've completed your round it almost takes the pain completely away!!!! Don't get these confused with those (IMHO) EXTREMELY DANGEROUS AND HARMFUL epidural injections. Trigger point injections and in house and done with ultrasound. It's amazing, you can actually see what is causing the pain and you can watch it explode once the injection hits the spot. I found it amazing!! Bottom line, I could keep writing about how good the doctor and the staff are at NeuroPain Clinic, but I'll stop here. If you need a caring doctor that knows what he's doing then call tomorrow and set your appointment!!! Like I said, he addresses physical and mental pain they go together and better if they're treated together.

What do you say about physical therapy? It's the hard part of the surgery (or should I say…read morepost-surgery) experience. Yet the therapists at Covenant Therapy Center are the best. Phil, Jennifer and Haley have done their best to make PT a pleasure with their care, know-how and friendliness. Even the PT assistant, energetic and enthusiastic Jessica, adds her cheer to each session. The front office ladies are mostly business, yet one of these employees greets me by name most days even before I check in. What more can I ask except to fully recover and no longer have need to return.

Decided to try this therapy center because it is three blocks from my office. Convenience is often…read morekey when a medical appointment is 2-3 times per week and my schedule is ridiculously chaotic. I will start off with the most notable point. Front desk staff. I'm not sure it is ever best to engage with a NEW patient by not saying hello or welcoming them in any form but instead asking for an insurance card and handing paperwork through a window. I brushed that off. Thought, meh, I'm first on the docket for the day, they haven't had enough coffee, and breakfast was a stale bagel but then a guy walked in about 5 minutes after me and he got a Hello, how are you? and some light chit chat. So did the couple that came in after him. Also, calling out to the therapist that their next appointment is here, over a loud speaker, had me thinking, for a moment, that I was in a fast food restaurant or a baseball game. Nope, I was in a doctor's office. My therapist was Whitney. She rocked! Friendly and kind and knowledgeable and patient not to mention respectful. I walked into my physical therapy appointment, for my foot, with a skirt on. Yes, I did. I did not wear my "yoga pants" on this date but should have. Whitney made sure I kept my dignity intact! She really is a great therapist. One I would recommend requesting. However, when you go, bring the front desk some Krispy Kreme's and a bouquet of flowers...they need some cheering up!

There's NEVER a wait to get your blood drawn. i've been here twice. Just walk in. The Technicians…read moreare very efficient, and know how to stick a good needle.

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