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    Fortunoff Backyard Store

    5.0 (3 reviews)
    Open 10:00 am - 7:00 pm
    Updated 1 week ago

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    11 months ago

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    9 years ago

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    8 years ago

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    Ashley Store

    Ashley Store

    2.5(10 reviews)
    1.9 mi

    Well I guess I should have read the yelp reviews first…read more I bought an adjustable frame from Ashley in Brick. It stopped working after two months. I paid for a warranty and im still covered under the warranty. The Last month I have spent calling the brick location, corporate, the manufacturer of the frame, so on and so forth. I have had horrible customer service. I have been hung up on, not gotten back to, sent to call the same phone number over 3 times. The day I bought the adjustable frame. I spent approximately $4,200 dollars at the store. I bought a mattress, couches, ottoman. I cant even tell you how disgraced I feel by Ashley Furniture as a whole. I have sent a complaint through the BBB and at this point it feels as if nothing is going to actually happen. I have run out of routes to getting this situation rectified For your sake DO NOT spend your hard earned money at ANY Ashley furniture. They are completely inept, sold me trash and keep making me run circles like im in a mouse trap. Horrible experience. I would leave no stars if I could

    I went in this morning to look for a dining room set. I found an Ashley dining room set online,…read moreand simply wanted to see how comfy the chairs were, or even try something similar. I need a smaller size, with 6 chairs. I found one that might have worked, but it only comes with 4 chairs and a bench. I cannot believe they won't sell matching chairs separately. The salesperson and (I believe the sales manager) were both pretty clueless when I was asking about dimensions. I had to point out that the dimensions are on the display card on the furniture. I wanted to ask if this was their first day on the job. It also seems like every finish is "rustic", aka "natural", aka - if they had to finish the table correctly, it would likely not work and not sell. Let's just say I have zero confidence buying anything from that store.

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    Ashley Store
    Ashley Store
    Ashley Store

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    Value City Furniture - Lots of couches to chose from

    Value City Furniture

    2.0(52 reviews)
    1.2 mi
    $$

    If I could, I would give 0 stars. I bought a whole living room set about a month ago and they asked…read moreme for measurements from the doors to my apartment, I sent that weeks in advance and even spoke with someone yesterday to verify everything. Fast forward to today and the delivery guys were not able to fit it into my apartment. I am livid at how disorganized this company has been with this entire situation, this could have been easily avoided if they would have checked the measurements I sent them weeks ago! I called to ask to speak with a manager and I still am waiting for someone to call me back, so I hope this does not get worse. STAY AWAY FROM THIS FURNITURE STORE!!!

    I have dealt with a local value city in Lakewood and the staff there is very nice and helpful,…read morehowever, their service department is AWFUL. I bought a set of dressers and they were made so poorly and the drawers were breaking. I bumped into one with a laundry basket and the trim cracked. They finally after several weeks send replacement drawers- one is damaged. One is the wrong color and I'm missing one. Only one of the 3 sent was correct. I finally have to go into the store to get some assistance on getting a replacement to the replacement and the store was very, very helpful. So I send the email. I finally get a response from service and I send the chain of emails back to service and I tell them a drawer that wasn't damaged is now damaged. The trim is just falling off of the drawer. At this point I want a credit to get something nicer. Someone calls and speaks to my husband and tries to say you're over stuffing the drawers you shouldn't have even received replacement drawers. A technician is supposed to come out. Now I'm going to fight with them over the crap that was made because you suddenly don't want to send drawers after you sent me the wrong ones, you want a technician to come out and do what? Ridiculous. I feel bad for the sales people because they are very nice, but some of their products are made horribly and their customer service is the absolute worst. This company should be ashamed of themselves.

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    Value City Furniture - Couches

    Couches

    Value City Furniture - Pretty accessories

    Pretty accessories

    Value City Furniture - Dining room furniture

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    Dining room furniture

    Fortunoff Backyard Store - furniture - Updated May 2026

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