I was a patient here last winter and I didn't have the best experience. The nursing staff doesn't…read morecare about your needs and neglects to give pit medications on time. The BHTs act bothered when you ask for basic hygiene supplies like feminine hygiene products or new towels. The food is subpar and lacks flavor. Upon discharge the nurse neglected to give me my discharge papers including my return to work note. And it was like pulling teeth to get them to send me the note via email. The only thing this place has going for it is that the support staff are excellent. The janitors and therapists and group leaders are amazing.

I am grateful for the time I spent at Recovery Village in Groveport. The staff really do care and…read moreit shows. From the nurses to the BHTs to the counselors I always was supported when I was having a hard time. I would recommend it to anyone who needs help making changes to their life and getting healthy.

(wish I could leave zero stars) This place is THE WORST! When it comes to communication, understand…read morethat once your loved one has been admitted, speaking with them, getting ANYONE to pickup the phone or return messages, is IMPOSSIBLE! I believe that the lack of access to my sister led to her release AMA (against medical advice) and now being unmedicated and apparently living with another addict/mental patient. There was an ROI (release of information) on file for me, however no one would ever return my messages. Trying to find good care for a loved one in crisis is difficult. Don't make the mistake that I made!! They will happily take your money and leave you with nothing in return!!

From the owner: Dr. Isteaq Ahmed is the Associate Medical Director at The Recovery Village Columbus Drug & Alcohol…read moreRehab, located in central Ohio. With a focus on addiction medicine, Dr. Ahmed oversees the delivery of comprehensive treatments, including medical detox, inpatient, partial hospitalization, and intensive outpatient services. A graduate of St. George's University and experienced in family medicine, he brings a wealth of expertise to our drug and alcohol rehab facility. Dr. Ahmed's commitment to improving mental health and combating addiction ensures that patients receive the highest quality care. The facility collaborates with most insurance providers, including Blue Cross Blue Shield, Medicaid, Optum, United, Aetna, Cigna, and Veterans Insurance.

(wish I could leave zero stars) This place is THE WORST! When it comes to communication, understand…read morethat once your loved one has been admitted, speaking with them, getting ANYONE to pickup the phone or return messages, is IMPOSSIBLE! I believe that the lack of access to my sister led to her release AMA (against medical advice) and now being unmedicated and apparently living with another addict/mental patient. There was an ROI (release of information) on file for me, however no one would ever return my messages. Trying to find good care for a loved one in crisis is difficult. Don't make the mistake that I made!! They will happily take your money and leave you with nothing in return!!

From the owner: Dr. Tiffany Bell, a trained psychiatrist in Central Ohio, is the Medical Director at The Recovery…read moreVillage Columbus Drug and Alcohol Rehab. With a diverse background in community mental health and veteran affairs medical centers, Dr. Bell is dedicated to serving underserved populations. Specializing in addiction psychiatry, women's health, and mental health education, she is a graduate of the University of Memphis. Our Columbus facility offers medical detox, inpatient, partial hospitalization, and intensive outpatient services for addiction and co-occurring mental health disorders. The facility collaborates with most insurance providers, including Blue Cross Blue Shield, Medicaid, Optum, United, Aetna, Cigna, and Veterans Insurance.

Dr. Jeffers and staff are the best. Would recommend them for everyone. Kind and respectful to you…read moreand your family.

I am very happy with my experience here. All of the office employees were very friendly and polite…read more The medical assistant was also very friendly. Dr. Shane Jeffers was fantastic. He made me feel comfortable and he was extremely helpful. You can tell he really cares about his patients. The lady who did my blood work was also nice and patient. I'm usually afraid of needles, but it was painless. I really enjoyed coming here and I'm glad I found a new primary care physician. I'd definitely recommend this place to anyone looking for a health care provider that makes them feel at home. Thank you so much!

My whole family's been a patient of Dr. Courtny Barrick. She is not only an amazing dr but just a…read moregeneral caring person. Bc of my age alot of Dr's look at me as if what I'm saying is a lie. And yet she found that I have a few medical issues that explains all of it. My whole family is sad to see her leave the office especially since we followed her up here from lancaster but am also extremely excited for her to start her life as a wife, with her husband making a difference somewhere else in the world. Just know if you ever come in contact with her that she will do everything in her power to help you. Tessa goody!

I had an appointment at 2:40 (I signed in on the log sheet by 2:35)and by 3:10, I was still was not…read moreseen or called up to the window. So, I went up and told her that. She then asked for my medical card (and my $30 co-pay), I gave it and filled out all the information. I sat back down and was never called back for my appointment. By 3:55, I went and stood up by the window, and she asked if she could help me. What???? I told her that I had been waiting a really long time. She looked behind her at 2 other employees. They all looked at each other and did not say a word back to me. I then said, I have to go and walked out. Never again. I called them after 4:30 to ask for the $30 to be taken off of my credit card since I was not seen. No apology was given or anything. They just said they would take it off. Very unprofessional!

I was struggling with my mental health for so long. A friend of mine suggested contacting them, as…read moreshe also has a therapist from there. It was the best decision I made. I have done so well since linking up with my therapist. Totally recommend.

My card was charged without any authorization, and fraudulently. My therapist saved my card on…read morefile, and it was never advised or myself given paperwork, that my card could be randomly charged for random amounts without me knowing or authorizing any payment. Chris from billing advised she was told by the CEO MK Wright to charge payments on accounts with balances? That is FRAUD and i genuinely don't think you all understand that. Me saving my card on file for ease of payments, does not authorize you to take payments for any amount whenever you want, since i have a balance. that is not only fraud, that is illegal. I will be reporting this to the Ohio Medical Board as well as an official complaint, as this is completely illegal and fraudulent. You can have MK Wright call me back, since apparently she is the one "authorizing" her employees to run cards for amounts she picks whenever she wants. That is NOT legal and is the literal definition of fraud. The payment that you tried to take, has been reported as fraud, and I no longer wish to work with your office due to MK Wright, your CEO and her ridiculous "processes". I have been going to Serenity for therapy since 2019 and have NEVER not once had anything sent to collections and have always paid my balance in full. There has never been any issues with me paying my balance, and me taking 2-3 weeks to reply is not IGNORING Serenity Billing, I have a life and a child and as i stated, my balance is ALWAYS PAID. I have had issues in the past, confirmed and documented within my texts with my personal therapist, that MK Wright likes to try to push payments through without asking clients, and it has happened to me before. Thankfully that time, my HSA card rejected the transaction but I have multiple emails and proof showing where Serenity (Billing and or MK WRIGHT) has tried to run my card without my explicit permission. I'm not too sure why you, MK, think that you can give your employees permission to run a card that does not belong to you, but I can assure you that is illegal and fraudulent and I will be escalating this however it needs to be escalated, to make sure that this doesn't happen to anyone else that maybe can't afford for you to be running cards for random amounts without any permission.

Mother-in-law admitted here after a brief hospital stay for a pelvic fracture. Insurance covered…read morefirst two weeks during which time she received both occupational and physical therapy. We did notice that she was in bed during most if the day but thought that was due to the injury. We were in the process of getting her admitted a an assisted living facility and needed to have her stay until we could arrange the move. She went onto self patient status. All therapies were promptly halted. We were not given any option other than us continuing working with her. In fact the staff simply began to ignore her. She was never up and dressed and often left in dirty wet soiled diaper. So much so that she developed a urinary tract infection. We actually had to take her to the ER to get any treatment As the nursing staff told us it would be a minimum of 4 days before they could prescribe an antibiotic. I challenged an aide regarding the total lack of care and was told "what can I do, I have 26 patients and no other help. We had to change her bedding and her diaper many times ourselves due to the severe understaffing and complete lack of concern from staff that were working. In short, put your loved one here but exercise extreme oversight and for heavens sake do not overstay your insurance coverage. By the way the extra two weeks cost us $6,135.

Where do I start? Father in law was a long-term resident there for several years. He was given cold…read moreshowers the last four months as did everybody else, probably still going on because a few aides care enough to check the temperature of the water. He then refused showers. Back at the end of September he had a couple accidents in his electric wheelchair (banged his leg on the bed and ran into a table). This resulted in the independence of his controls to be taken away. We were OK with that because we never wanted him to be treated differently. Another resident ran into other residents, so she also lost her independence with her controls. The physical therapy manager promised for four months he would be working with my father-in-law to get his independence back with his controls. I even got a prescription from his doctor for physical therapy for them to work with him three times. He really had no intentions of working with my father-in-law. He is just a yes, man!! Flirts with the girls rather than spend time working!! Father-in-law stop getting out of bed and his appetite declined badly. Only time he would eat good is when we brought him in food a couple times a week. To save him from being depressed, we moved him and to get him better care because it was not changing. It was just getting worse!! In less than 3 weeks he gained his independence back with his controls (1st week in the new amazing facility), He is getting physical therapy 2 to 4 times a week. He is also getting use of his crippling hand now (which should've happened a year ago). He doesn't stay in bed now and he gets his normal showers and shaves, which makes him much happier!! They never helped brushing his teeth neither! We would go in two days in a row and he would still be in same clothes. Hygiene really lacks there!! I feel great getting him out of there. I know many other residents have left Canal also. Some of the staff has too!! Can't blame them. This place needs to regroup. You cannot operate with very little staff in a nursing home to take care of the elderly.