I was researching psychiatric nurses here in Eugene, Oregon after seeing the clinic on Psychology…read moreToday. They advertised as being in Oregon but this is actually an Ohio based clinic. I was ok with that as we are doing virtual appointments but I thought it was a little odd that they are advertised as being in Oregon. I go through the online forms and fill most of them out. Then I see that if you take any controlled substances that you will be drug tested and you will pay for them! I am 48 years old and have been med compliant my whole life. I am prescribed one controlled substance. I've been on it for years and all it takes is one look at my prescription history to show that I've always been compliant on it with no issues. I don't appreciate being treated like a criminal because my brain doesn't work correctly. I don't do drugs, I don't drink. But when a clinic called Gentle Psych treats us like criminals it's just not cool. I just want to warn people, especially folks in Oregon.

Highly recommend. The providers are well-versed in the practice of understanding and helping to…read moreimprove mental health. The entire office staff has been extremely punctual with communication and flexible on my appointment needs.

I went to Dr Gallagher because I to was referred to my my school district for a fitness for duty…read moreevaluation and I was a bit nervous because of the things I read online. My lawyer was concerned that I was not going to pass and that her report would be the death nail in my career. With that said, I just decided to go in and be as truthful and transparent as possible because you're going to be vulnerable. As much as I felt my situation did warrant some concern, I strongly felt that the way my district handled the situation was questionable. I found her to be extremely helpful but downright charming at times. She ended up giving me more insight to my problems in an hour than I've received in the past four years from my own psychiatrist. She really was able to surgically zero in on my issues and I felt that she was fair. It's not her job to hold your hand but to deliver an opinion and although I'm still not sure how the report will play out I felt strongly that she was very fair and that's all you can ask for. If she wasn't so far away I'd transfer my services to her. I felt she was very helpful and I know that going through these evaluations isn't fun, you simply have to own your mistakes and be willing to accept the consequences.

This place is horrible! They do not care about their patients! They do not listen to their…read morepatients. They do not ask about medical history, medications or diagnosis. Instead, they will prescribe old outdated drugs like Depakote, instead of the much newer drugs on the market. Without asking or consulting with you personally. They are currently being federally investigated for lengthy patient hospital stays and billing practices! This place is ran by Acadia Health. They partnered with Trinity Health to use the Mt. Carmel name. This is very deceiving. You will NOT get the same good quality of care! Communication between patient and caregivers is terrible. They won't tell you anything, even if you ask repeatedly. Instead, they act like they don't hear you. I asked,pleaded and begged to be sent out to Mt. Carmel East for testing due to severe lower back pain. It was very debilitating and I was in severe pain the whole time I was there. They denied my request to be sent out. After discharge I went to a local hospital emergency room for an MRI and other testing and was diagnosed with severe spinal stenosis and this place denied me medical care. It is so severe that I will be needing surgery and they totally ignored my requests when I could hardly walk or get around. Terrible place! Don't come here or you will regret it. The staff is abusive toward patients!! If you ask questions and cause too much of a problem you will be sedated against your will. They sent a whole group of medical staff into my room and held me down against my will and sedated me for several days in a row. I'm assuming because I asked questions and they never acknowledged me so I acted out. One worker (a very heavy male attendant) bent my right wrist back so far I thought he was breaking it. VERY ABUSIVE TOWARD PATIENTS. The doctor and staff do not care about your medical history or your well being. They are in it to bilk your insurance company for every penny they can get. Don't expect to get outta here anytime soon! They will keep you 8-12 days minimum. Which is way longer then the average stay at other behavioral units in the city. Go elsewhere, you won't be treated like a human being here! THIS PLACE NEEDS SHUT DOWN! I have already filed a complaint w/my health care provider and contiplating filing complaints with The Mental Health and Addiction Board and Ohio Dept of Health. They need to know exactly what's going on in this sh*t hole place.

You are treated like some vial creature. Staff is rude. They definately do not care for you and…read moreyour troubles.

Dr. Richards has been treating my 10 year old son for 15 months. My son was in a very dark place…read morewhen he first went to see Dr. Richards and was not at all happy about having to go see a psychiatrist as he didn't want to share his personal thoughts and issues. Dr. Richards is relatively soft spoken, has a non-threatening manner and asked appropriate questions which helped my son open up without feeling that his innermost feelings were being violated. The medication Dr. Richards originally prescribed and tapered up over a 6 week period has made a world of difference in restoring my son to his old self. Dr. Richards has since needed to up the dosage on two different occasions and it has again brought my son back to who he was before the depression set in. I wouldn't hesitate to recommend Dr. Richards to other parents whose children are facing depression.

Dr. Richards has really helped our son. Very knowledgeable on the impact of each medication and…read moreworked with us until we have just right.

Dr. B. is an amazing physician who truly cares about all his patients. Staff is friendly and…read morediscreet.

Dr. Brandenmihl is one of the most professional trustworthy psychiatrists I have ever been to. He…read moretruly cares about his patients and can never thank him enough for everything he has done for me! He has truly changed my life for the better!

This is my experience trying to become a new patient…read more 4/28/17 - Called and asked about becoming a new patient with Dr. Peter Zafrirdes, and the guy who answered the phone was extremely rude in my conversation and corrected me in the pronunciation of Dr. Z's name. Sorry about that, my bad. Then he transferred me to the New Patient Line to leave a voicemail where I did as such. No returned call. 5/9/17 - left another VM on the new patient line. No returned call. 5/17/17 - Went to their website and sent an email stating that this was my third attempt at contacting them. 5/18/17 - Received a call from Darci that if I was "still interested" to contact them. Really....What do you think!!! I called Darci back immediately, upon which I was told that Dr. Z was not accepting new patients. I explained that my doctor had referred me to him. She explained of course, b/c Dr. Z is the best doctor and went on and on and him. I thought my doctor was the best myself and he was about to retire but I wasn't bragging. She recommended Dr. Julie Guthrie which I declined as she doesn't have good ratings. She explained that there were staffing issues....staff had left and the rest were having to pick up the slack. So I asked will Dr. Z be possibly take new patients later in the year? She said she didn't know. I asked if I could call back and check, yes. SOOO.... 10/23/17 - left VM on new patient line. Note the message states not to leave multiple messages as they are busy with patients or calling patients back. 10/30/17 - attempted to leave another VM but VM is FULL (see 10/23.....I believe if the office were actually calling patients back and deleting the VM messages, it wouldn't be full). Sent and email via their website contact page. 11/1/17 - @ 4:55pm....well, as of this writing, I have yet to receive a phone call. In my opinion, I truly believe the office staff are blocking and preventing patients from actually getting assistance from this facility. I believe the office staff are the gateway to the doctors and other medical professionals in this office and if they are picking and selecting who gets treated or not, that's sad and can become detrimental. This is very poor busy practices not returning phone calls back to potential clients. P.S. - Dr. Z may be a good doctor (I'm sure he is) but his office staff are not making him or the facility look very good. I wonder if Dr. Z, the other doctors, and other medical professionals really know what's going on in their office...that patients are trying to get in to seem them but the office staff are not allowing this to happen. Upon my research I found others have had issues with the office staff as well. Unless management take notice, this will continue to be a problem.

I called in to tell the nurse I was going to be late for an upcoming appointment, and the nurse…read moreconvinced me to do a "phone session". This was not covered by my insurance. When I called back to ask the receptionist why it wasn't, she said that insurance companies "never cover those", after several attempts to get a hold of someone in charge, I was told that they would remove the charge, but they never did. I refuse to pay it out of principal, and now I am getting rude calls from an aggressive debt collector who just told me to "be responsible; pay your bills", and hung up on me. I went here for therapy, and this is what I get... STAY AWAY!

This is for anyone who is considering care with Emerald or has just left care-- it is not normal to…read moreleave an intake feeling hopeless, horrible about yourself, and completely flooded with trauma you can't process alone. It is not normal to have your therapist rush you through the intake because she spent the first half of the session lecturing you about a topic she presumes you to know nothing about (automatically made a lot of assumptions about my disability). It is not normal to tell your therapist about this life changing rare disorder you were recently diagnosed with (the entire reason I moved to Ohio and have to completely restart all care with new providers) and for her to dismiss it and say many people on her caseload have this condition that she seemingly knows nothing about. I promise you- they don't and even if they did-- their experiences are not my own. It is not normal for the therapist to talk the majority of the intake (yet no introduction or explanation of services) and tell you you need to explain your trauma in 1 sentence or less, then act annoyed that some trauma can't be concisely explained in 1 sentence. Most of all, it's not normal for a therapist who barely got to know me, did zero assessments and offered no compassion, to then end the intake by attempting to diagnose me with a personality disorder. I'm going to be incredibly vulnerable in this review in the hopes of saving someone else from the horrible experience that I had, because truly it is downright dangerous and harmful for therapists to 1. Practice outside of their scope of competence and 2. Flood their clients asking about trauma with zero reassurance or empathy offered 3. Diagnose a personality disorder without getting to know my personality My therapist, Nichole Evans, claimed that the diagnosis was due to suicidal ideation at age 13 and the fact that I can't form relationships. She did not get background on what was happening at age 13 but said that the only explanation for suicidal ideation is a personality disorder. No idea where she got the impression that I don't have solid relationships. Prior to my move to Ohio, I had a great group of friends, a really healthy relationship with my therapist and psychiatrist. The reason I don't have relationships in ohio is I JUST moved here. I also had a working diagnosis of cPTSD, OCD, and social anxiety. She didn't explore any of those diagnoses and said she's not actually able to diagnose my personality disorder, just that I have one and in the meantime she'll diagnose major depression. No PHQ9, no actual assessments or questions to determine I'm depressed. The extent of my depression is just sleeping a lot due to pain from fibromyalgia and hypermobile Ehlers Danlos. Besides that, I'm not depressed and actually consider myself to be thriving despite the conditions. When I told her that I don't agree with the diagnosis, especially given what I know about the disorder, because I don't ever want attention, she said "REALLY? because I'm getting the opposite impression, you're just begging for attention this whole meeting." When I said, "really?" She replied, "you're barfing up your life story, it's too much." For those who can't see the irony or absolute idiocracy in this statement, a therapist telling a client they're barfing up their life story and begging for attention is DANGEROUS. I don't have a personality disorder but what if I did? And took those comments personally and felt hopeless, suicidal, etc. The diagnosis felt like a threat (claiming she's unable to actually legally make the diagnosis but that she'll get it on my record so it follows me everywhere). I canceled my following appointments and tried to speak with the office but it's impossible to get through. Furthermore, after emailing that I was upset with my experience, the therapy scheduling called to try to set me up with someone else. No one acknowledged the harm that was done, no one apologized and I had left a message that I'd be available all day to discuss my experience. Im writing this review hoping to save someone else the horrible, downright offensive experience I had. This is a vulnerable community when we are going to treatment and deserve to be treated with compassion, empathy, respect. I was rushed through my intake so quickly that it was less than an hour and most of that was Nichole lecturing me about the reasons she believes I didn't get disability (fyi, I just moved here and am establishing providers and getting genetic testing completed where I couldn't in my home state. Im fully aware of the process and the steps and did not ask for her input). If you are considering Emerald, please, go elsewhere. This is *not* normal nor is it ethical or competent care.

Very disappointing experience with Emerald Psychiatry. My biggest concern was the complete lack of…read morecommunication and difficulty getting in touch with an actual person. It took over two weeks and multiple messages to receive a response to an important billing question, and I had to call the office three separate times. When you call, you are directed to a voicemail that, in my experience, does not appear to be regularly monitored, making it extremely difficult to reach an actual human being. What concerns me most is that this is a psychiatric practice. If I had been trying to reach my provider about a medication issue, side effect, or urgent concern, waiting over two weeks for a response would be completely unacceptable. When I finally received a response, the provider did not acknowledge or apologize for the delay and instead focused solely on defending the additional $200+ charge. I felt completely unsupported and that billing was prioritized over patient communication and care. I will be receiving care elsewhere.