Against my better judgement, I scheduled an exam and cleaning. My appointment is at 8:30. I go to open the door and the lights are off and the door is LOCKED. So call and was told the dentist had an emergency and I just called and left you a message. I was sitting in the parking lot since 8:15 and my phone NEVER RANG!!!! So this is a repeat of the permanent implants from about a year ago when they fell out and they sent me to DUNCANVILLE and then telling me at the last minute they did not have the equipment!! WORST DENTIST I HAVE EVER SEEN!! So, do I get a cancellation fee!!!!?????? read more

Appointment was at 2:40 didn't get seen until 4:20. Poor scheduling. They messed up on operation so my boyfriend had to go back to get his blood drawn out of his cheek. Now he is having to go to the emergency room because he possibly got an infection or blood clot in his arm from when they gave him anesthesia. DON'T GO THERE FOR WISDOM TEETH REMOVAL!! (Or any tooth extraction) read more

I had an appointment at this place, and they called me on the morning of my appointment, just 30 minutes before, to cancel because their systems were down. As someone who works in healthcare, I understand that technical issues can happen, so I agreed to reschedule. We settled on Wednesday at 5pm. Today, on Wednesday, I arrived for my appointment, but they told me that the doctor was sick and they couldn't even call me to let me know because their phones were also not working properly. At that point, I decided that I would rather find another dentist and declined their offer to reschedule. I noticed that there were no other patients in the office, and now I understand why. So, I would advise you not to waste your time with this place. Additionally, I must mention that the office had a strong unpleasant smell, resembling that of rotted eggs. I couldn't determine if it was due to nearby trash or someone eating something with a foul odor. read more

Dr Sumathi is such a good dentist!! love her and the whole staff!! This will forever be my new dental home!!

Dentist was great and super nice. Went in for a cleaning for the 3rd year and once again was told I needed a deep cleaning which is fine but they STILL did not clean my teeth!! Then they tried to charge me for a cleaning and I was like good try but once again I didn't get one. The office was filthy, there were lots of dead bugs and a piece of somebodies tooth laying on the ground. It had not been swept at all! Ceiling had obvious leaking it had water spots. Walls needed painted. Won't be going back. read more

I originally went in due to sensitivity with surface cavity's and at the beginning everything seemed to be going fine my cavity's had been repaired with dental fillings, the dental fillings looked great and I was more than happy with them 'however this is where it gets really confusing, fossil ranch dental scheduled me once again and this time they some how managed to convince me that I needed crown dental implants for the very same set of teeth that weeks before had the dental filling repairs for, "that once again I was more than happy with!" The dental implants appear Opaque and flat which makes them look yellowish in most lighting conditions, only Indoors under certain lighting conditions do they look somewhat ok, in all other lighting conditions do not look Like they should especially outside on a Sunny day which makes them appear opaque and yellowish, these are observations made when compared to other ppl i know with similar crown work. My own personal situation turned out to be an overall extremely costly and horrible experience, I feel i made a huge mistake putting so much trust in Fossil Ranch Dental! However, I really felt that the doctor and the assistant We're very kind and very nice and very gentle, from what I understand they do not have anything to do with the lab that develops the dental implants, just the installation Process. This could be an isolated issue, I am speaking for myself My own personal experience. I just wish fossil ranch dental Would actually show an interest in making me happy as a customer. read more

Dr. So to and his staff were very hospitable and attentive to my immediate need. Dr.Soto was also mindful of my budget and gave conservative recommendations allowing me to focus assets on immediate needs. read more

After reading the reviews I was nervous for my husband to try this office out to have his wisdom teeth removed. They were the closest that took our insurance. My husband went in to meet with the dentist to get the referral to get his wisdom teeth removed, the front desk, dental assistants and dentists were great so we gave it a try. They were able to schedule within two weeks for surgery. The staff again were extremely nice but before taking him home I was not given all the proper care instructions for afterwards. He was in so much pain that the pains meds given weren't helping. I had to call multiple times with questions about basic care instructions since not all the care information was given. The paperwork said within 24 hrs the surgeon will call to check on you, that did NOT happen; also said within 48 hrs the office will call to check on you, that did NOT happen. I would recommend for your average twice a year cleaning but for anything further than that I would suggest looking else where. read more

I used to go to this dentist for about 10 years. I moved about a year and a half ago and am now with a dentist that they are affiliated with. I have always been fine with the staff and the work performed, however they are terrible when it comes to billing. I have not been there in close to 2 years, then out of nowhere a collections for $18 dollars shows up on my credit report. I have had the same phone number for 15 years. Nobody ever tried to contact me, ever about an $18 balance. I feel this is an unacceptable and irresponsible practice. Also, this is not the first time this has happened. I am beyond angry. read more

This dentist office charged me $150 for missed appointments. They scheduled 5 appointments at once. They called me to confirm the first one and I told them I do not want to use them. They called me again for the 2nd appointment I guess, and I told them again that I will not be going to their office. They never called me after the 2nd call and then soon after I received a bill for $150. They set 2 appointments in 1 day - and charged me $50 for each one. Wouldn't that be one appointment that I missed? I called them and they said that's their policy. I feel SCAMMED!!!! They are crooks and they piss me off! read more

Went in today for new patient appointments for myself and my daughter. Nothing but impressed with the entire experience. When I called last week to make an appointment, I had to leave a voicemail because I called after they closed. I received a call back the next day. The person who called me back was very friendly and patient and was not at all annoyed when I asked for appointment times that allowed myself and my daughter to be seen at the same time (well one after the other). I made sure they were In Network for my insurance before I called. I do work for my health insurance company and I hate to sound like a spokesperson for "the man," but it truly is my responsibility to make sure a provider is In Network. I had no out of pocket for our visits today (based on my insurance). Also they do FREE teeth whitening trays for patients. I was fitted for my trays today & have an appointment in 7 days to get my take home trays and gel. If you have cavities they will need to address those first and then create your teeth molds for the trays. My daughter will have to go back next week too- for a less desirable reason... Her first cavity. Not a "first" I wanted to attain. If anything happens that doesn't seem kosher or up to snuff, I'll update my review. **UPDATE: The appt for her filling could NOT have gone better. Dr. C was fantastic with her. He explained everything to her that was happening and was super patient with her- as was the lovely dental tech. She thankfully never felt the shot (what she was most dreading) thanks to the numbing jail & use of nitrous gas. As we were walking to the lobby when it was all over, she asked me "when do I get the shot...?" Haha! Also the office staff is very polite & the facility is very clean. The hygienist was very sweet & greet with my daughter (who is 8 btw). The dentist was Dr. C & he answered all my questions- I asked a lot- & never made me feel rushed. Overall, a really great experience.... For a dental visit. Haha! read more

Fossil Ranch Dental Care - Happy camper after her first filling. Dr. C is FANTASTIC!! - Orthodontists Near Me - Saginaw, Texas

Everyone was kind, courteous and professional. I was not only fortunate enough to make an appointment same day but was also able to get some cavities taken care of as well. Very appreciative to Dr. Patel and all the staff who took care of me. read more

Shady billing practices! Be aware. I went in for a routine semi annual cleaning and they billed me $538! Of course I called my insurance company and they said not to pay it as they haven't processed the claim yet. The office staff will tell you they need panoramic X-rays and they are covered- they aren't! The normal X-rays are sufficient and give the same result. Not a necessary thing to have people do. They also are charging people a PPE supply fee. The insurance companies are already paying the office for that fee on every cleaning. This office is just making extra money on every patient. If you are shady in your billing then you are shady in other aspects of your business. I will not be back and I will tell people to not go here. read more

I went there today for the second time! All they did was hit some metal thing on my tooth and said does that hurt? Really my pain was so bad that my wife gave me her appt to fix it and they did nothing!broke a tooth and cracked one all the dentist did was give an antibiotic and suggest ibuprofen. Then referred me to a endodontist who won't take my insurance. So I'm laying in pain with a migraine and have no relief they didn't even give me a temp filling. I'm gonna start looking for a different dentist! On top of this all they lied to my wife on days I said I was available. I told them Wednesday or Friday. They told my wife I ss if anyway when I watched her write down Monday or Friday in the morning. I have been felt so mistreated. read more

This office fails to do appointment reminders they tries to charge you for failing to show. My husband went in for simply cleaning. They refused to clean his teeth. Instead presented him with an outrageous and expensive payment plan for special scaling of teeth. They also claimed he needed a crown replaced due to tooth decay. My husband picked up the xrays and went to my dentist. they cleaned his teeth with no problem, and said there was NO decay on the tooth. It is obvious they are all about making tons of money. They refused to refund out exam fee as we did not get reimbursed by our insurance company since they only cover 2 exams a year. I called this week and asked for the manager to call me back. She never did. Very dishonest practice. I am reporting them to the TX Dental Board. They also lied and claimed the dentist was in network and they are not. read more

The Dentist and Hygienist in the office are good. Pray to God that you do not have a billing issue, their billing department is absolutely horrible. They work around everything you try to explain, they pull the wrong account, etc. HORRIBLE. Be sure to check your insurance benefits before walking in the door so you know exactly where you stand...the staff will tell you what you want to hear and then come back with "I don't know what happened" or "That doesn't make any sense". Less than adequate training with the support staff. My personal feeling are that a doctors office is only as good as it's staff allows. I won't go back, it is not worth the headache. read more

Everyone was very friendly and helpful. Dr. Soto was very informative and there intraop cam is really a good way to show me what he was exactly looking at. Highly recommend! read more

DO NOT GO TO THIS DENTIST! My went here to get a crown replaced. She had no pain when she arrived. After getting the fitting in December and the new crown in January my wife walked out in pain. She has been in constant pain for 2 weeks now, sometimes bringing her to tears. When she first contacted the dentist about the pain my wife received a Tylenol 3 prescription which did nothing for her. The dentist then referred my wife to a specialist. $900 just to get in their door. After paying Fossil Ranch thousands of dollars they wanted us to go to another dentist and pay them more. Only after I called Fossil Ranch did the find a way to get my wife a better painkiller. We had to drive into Keller to pick it up. After making it through the weekend we are now sitting at a Monarch Dental hoping they can help the pain that my wife only got after going to Fossil Ranch. read more

Before the practice was sold, I LOVED this office. Since a new company took over - nothing but chaos. They have plenty of staff lounging around, but not many of them (other than the hygienist and whatever dentist happens to be onsite) know what they're doing. I call and can't get an appointment for weeks - my husband calls 10 minutes later and they have open appointments all day. Have given them my adult son's information several times, but they claim they didn't have it. Today I gave it to them again - and asked them NOT to call him at work because he'd be reprimanded. NOT ONLY DID THE RECEPTIONIST HANG UP ON ME BUT PROCEEDED TO CALL MY SON IMMEDIATELY AT WORK! They're a wreck - I will not waste my time on this "practice" EVER again. read more

DO NOT USE!!! The office receptionist (named LaMonica) is absolutely rude. I asked several questions on why procedures were not followed according to protocol (which she admitted to), and she refuses to answer my questions and blames everyone else on her staff. They will try to take your money before filing anything on insurance! BE CAREFUL. My daughter had her wisdom teeth pulled and it was a horrible experience overall. She messed up all of our insurance information and blames me for it. I didn't even get to meet/speak to the Dr. performing the procedure, and to top it off, when my daughter woke up from sedation, I heard the nurse tell her "stop crying or you will not see your mom!!!" Horrible horrible!!! read more

Staff does not work with your insurance carrier, but make up their own price charts. They go through your mouth and mark on "the contract" what they see they want to work on with check marks and prices. Then they'll have you sign it indicating that they have explained it to you. They even told my husband it was NOT a contract. Then they'll have you in for your regular bi-annual cleaning and perform periodontal cleanings on you when you really think you are getting your regular teeth cleaning. When you get out of the chair and go to the counter they'll charge you $800.00! Then they'll tell you that you signed for the work! Then they'll tell you to call their quality assurance #. These people are the best scammers out there because of their deliberate way they are so nice, but they lied to us. They told my husband they would check with our insurance company on the work and prices to make sure we would know what's covered and what is not covered. Our regular bi-annual cleanings are free, but they charged for periodontal cleanings instead. They never called my insurance. If you go for your cleaning and they do a long examination and then make you sign paperwork afterwards, you are probably about to get scammed by them. They'll then phone you back to get you in for your cleaning, then they'll charge you for periodontal work. That is what happened to us. Don't be fooled by them! They are the worst! I had to file a Dispute with my insurer and Fossil was even notified that what they did was wrong and they needed to refund us the overcharges. They never ever paid what they overcharged us for! A total disgrace they are! read more

Very patient and friendly staff. They worked hard to make my anxious child feel more comfortable.

The most unprofessional dentist I've ever been to. The worst experience I've EVER had as a consumer. DONT WASTE YOUR TIME. I can honestly say I've never been so personally insulted. Before I ever saw the Orthodontist, I had to wait for Christy to give me the cost. After waiting some time she came said my insurance would not cover any part of the procedure. I should have been covered so as I try to determine if I should call them or if I could cover the cost myself that day, she picks up my belongs and escorts me out. She does not ask me if I still want the procedure, just picked up my belongings, rudely took me to the door. I was stunned. I was professional, polite and she wasn't in the room with me for more than 30 seconds. She made it clear I did not have insurance, I was wasting her time, and get out. I'm was truly shocked. I've had braces for 6 years so after such an investment I will definitely get the work done- somewhere else. HORRIBLE Person. read more

I just moved in the area and thought I would give this dentist office a try. This office is MONEY HUNGRY. They create outrageous treatment plans that are not necessary. Please get a second opinion before moving forward with any treatment plans. Also the front office (Danny) promised to return my call and 2 days later, I finally had to call her. Lastly, I informed the Bethany (the Hygienist) that my insurance would not cover X-rays. She took SEVERAL x-rays anyway. Danny later informed me that she would write off the X-rays if they are not covered.Laura was unavailable to discuss my concerns. I will reach out to her again Monday 3/16/2015 in hopes of a resolutions, if not the next step will be the Texas Dental Board. read more

I was unable to get in the office to actually review the work of the dentist. But the appointment schedule is terrible. Either someone booking appointments is not doing it correctly or this dentist over books. I read a review before scheduling from someone else saying they rescheduled her a few times but I scheduled anyways thinking maybe that was a one time occurrence. As most working people I don't have the flexibility to change appointments the same day. They called to try to get me in sooner than my original 2 week out appointment but I wasn't able to do the time they offered. Then of course on the morning of my 9:45am appointment they call at 9:00am to reschedule. I cleared my morning schedule for this. I'm self employed so first I lost money and now I'm on the hunt for another dentist. I don't have time for an office that doesn't keep appointments straight. The 2 stars are for the dentist who maybe does great work but needs to take a look at their scheduling staff. read more