All fine and polite service....until you need to return. Read the fine print - not many stores…read morewon't accept returns anymore. You can get store credit, but many of their items are quite expensive and if you don't want anything else you may be out a good bit of money.

Any time I've been in Des Moines the last couple years, I've made it a point to stop in at…read moreFontenelle Supply Co. in the East Village area. I swear that I'm walking into a Portland Oregon shop (like Tanner or Machus) when I see the unique collection of leather goods, outdoor accessories (like Filson) and associated fashion (like waxed jeans from Red Clouds Collective of Portland). It's fun to look around and imagine the possibilities. They have their own leather shop in the back and they will do custom orders. I asked that take one of their passport holder designs and add a "flap and snap" feature to keep it all together better. That was done, mailed, and in my hands within a couple weeks.

I had a pair of Vans with mud caked all over the shoes (on suede, canvas, and rubber parts). They…read morecleaned them within a week and only charged about $13. The suede looks a little bit different, but not bad.

Does not do repairs to luggage as advertised only fixes zippers on luggage now nothing elseread more

Tandy Leather has been around for decades but has given itself a refresh - both store layout and…read moreproduct packaging - making it easier to shop there than ever before. Whether you are new to leather crafts or a veteran, Tandy had what you need. This is not just true of products, but of staff expertise and instruction. Interested in wet forming leather for masquerade masks? Tandy has an in-store class for that. Decor, costume, or functional objects, if it is something you want to make in leather, Tandy has you covered. What you need to know: * This Tandy Leather was the Leather Factory for many years. * Class lists and registration can be found on their website. * Tandy has a mail list if you are a sale/coupon person

I love this store. I don't know how they do it but over the years, as management changed, I have…read moretruly enjoyed all of the staff members! I love the individualized help I have received, the advice, the excitement they share over my projects, and the overall friendliness I have found in each of them! The staff makes the store! I appreciate their respect of the pandemic and the acknowledgement that some people/their loved ones at home are more susceptible to it so they enforce mask wearing despite the fact that it isn't mandated. This shows me they have a respect for humanity as well. Corporate Tandy, you hire well. I also love the changes that are being made in the layout of the store and the displays! It's getting easier to find items- they are displayed on the outside of the boxes so it makes it much easier to find what I need. Creative touches are being added to how some of the specialty leather is displayed, with information about the product next to it! Simply put, this is one of my "happy places".

Blackford Shoe Repair has been in operation for as long as I can remember. And for good reason:…read morethey consistently and reliably do great work in the restoration of a variety of footwear. From shoes to hiking boots, Blackford has taken all of our well-worn favorites and given them new life. Their prices are fair and turn around time has always been reasonable to the cleanup or repair needed. Whether you were looking for a good polish, or having your shoes entirely re-soled, the folks at Blackford will see that the job is done right.

A bit messy but good job. Had some shoes dyed…read more Would use again. Easy parking. Price is good.

My husband spends a great deal of money here every year and loves their clothing. Yet every time…read morehe orders something and goes in and picks it up at the store, they insist he has to pay with a card and will not accept cash. How is cash not accepted?? Confused and frustrated.

So how qualified am I to review these products? I headed to my closet and counted. Then I headed to…read moremy drawers and counted. Finally, I went to my laundry basket and counted to makes sure I didn't miss anything. I have thirty-three pieces of Duluth clothing that I wear all the time! I have two types of T's. I have polos. I have two types of cargo shorts and dress shorts. I even have a bunch of Duluth underwear! The pic I posted is a simple Henley T that is about seven years old and has been washed a bazillion times and still going strong. I've never lost a button and it's never frayed or had a ripped seam. It's great for banging around town and running errands. Their stuff is solid beyond words albeit a little pricy, but the value is there. Duluth is primarily a catalog company that of course has an online presence and that's how I make my purchases. So, what about the store? I suspect a visitor unfamiliar with the product would give it four or even five stars. It's clean and beautifully merchandized. The customer service is just fine. There is easy access to the online catalog if you need it. For me, as I'm so comfortable with the product over so many years, the store doesn't add much. However, because the product is awesome and the store is picture perfect with great service, I'm going with five stars!

We had three cushions on our leather sofa and love seat that had dog claw scratches. Ken fixed them…read moreto the point of looking brand new. I could not be more pleased. He was friendly, professional and very good at what he does. Reasonable prices. Will definitely call when I have furniture repair needs. I should have taken before and after photos, but didn't. You'll just have to trust me. Beautiful work.

I never had anything but great experience at this store and bought several bags over the years. One…read moretime I had a bag that had problems and they sent my bag for examination and issued a full refund even though I bought it more then a year ago. Something was defective with the way it was finished. I just think Coach stands behind its products and their new peony color for spring is beautiful.

This is a great store at the Jordan Creek locale with an equally fantastical associate who works…read morethere by the name of Monique. It is worth the trip just to buy from such a professional Coach employee. Thumbs up!