There was very little communication between the accountant and us before, during, or after the taxes were completed even though we had several questions during each phase. FOTI does not automatically debit due taxes even though it was desired. Apparently, there is a checkbox somewhere that we missed. We specifically requested they debit due taxes in the future and they still failed to do so. This oversight cost us over $2K in fees (and they were only two weeks late). We also had a very time-sensitive question for the accountant but we were told he was on vacation and to leave a message or email. We left both several times and he never responded. The office again told us to leave a message which we again did. We finally called back and had to insist on speaking to someone else before they would transfer us. We have owed taxes each year we have used this firm and while that is not their issue, we haven't been provided much in the way of explanation nor any advice that has helped us better prepare. read more