The breakfast was decent - no freshly made items but a waffle maker, cereals, yogurt, pre made…read morebreakfast sandwiches , coffees and teas. Our room had an odd odor to it reminiscent of an animal. I don't know that they had dedicated pet rooms but it would be a good idea if they did. The suite worked for us with 3 adults and 2 small children. Cleanliness was a little lacking. Charlotte the spider and her cousin were living in the bathroom Overall a decent place to stay and accessible to major restaurants, grocery stores, and the highway

The breakfast is barely passable. Although there is a variety of items, when it comes to…read moretraditional breakfast fare, the options are lacking. The sausages have the texture of a rubber ball and no taste. The bacon is so thin and cooked that if you drop it on the plate, it literally breaks. I am not joking, try it. Eggs vary back and forth between scrambled (decent) and "omelet", which is basically a folded over scramble with some kind of Cheese Whiz. I was happy for the scrambled days. I grabbed a ham and egg croissant and disassembled in order to reposition the items, only to find that the ham was gray. I went to pick up an orange and my fingers sank into mushy mold on the bottom. My last morning I arrived at around 9a and there was about a forkful of eggs left, no bacon or sausage. Pretty disappointing for $149 room night (which, what??). The room was rundown and shabby. The bed is scarcely softer than an ironing board wrapped in a sleeping bag. It was impossible to find a way to be comfortable or stay asleep for longer than a couple hours. The loveseat is so run down that only by sitting in the middle are you not tilted to one side or the other. I've attached photos of the light fixture in the bathroom, the stovetop, and the windows for your perusal. Overall, I would have switched hotels after the first virtually sleepless night if it wasn't for lack of availability in the area I needed to stay. I am still sore from the bed and tired from the lack of sleep. I cannot believe the rate was increased by $30 for my final night. Should have moved to the car. Stay at the Comfort Inn Suites down the street. It's in need of updates, but at least the beds are comfortable.

Pros: Easy to find, plenty of parking for all types of vehicles ( ev also), close to food and gas ,…read moreUber readily available, quick check in, lobby and front desk staff very presentable and welcoming, snack shop if you get the munchies, rooms big, spacious, and clean. Very happy to see 2 tvs w both streaming accessibility, love having a bathtub and full kitchen. There's an indoor pool, fitness room and even a basketball court . My only sadness was I wanted to extend my stay and couldn't due to them being booked. But everything within an hours stay was booked at every hotel! So yes I would gladly stay here again and I highly recommend it.

We stayed here when a family member in a nearby city was at the end of life. The end was…read moreunpredictable so we had to extend our stay several times and also wanted to add rooms for more relatives. Arsad Amer, Asst Gen Mgr was so kind and so helpful for our family during this difficult time. He went out of his way to extend us and add additional rooms for family that flew in for the funeral. We appreciate all that he did. The facilities were great as well as the rest of the staff. Thank you!

I rarely leave negative reviews as I usually give management a chance to resolve issues…read more Unfortunately, my experience with SpringHill Suites Cleveland Solon left me no choice. We were on a cross-country road trip and had booked this hotel as an overnight stop. Due to unexpected road construction, closures, detours, and severe weather, we called ahead to let them know we'd be arriving very late (after midnight). They made a note and told us they would have the room available later. As conditions worsened, it became clear we couldn't safely continue and would need to stay elsewhere for the night. We contacted the hotel again to ask if they could cancel our stay or provide credit for a different night, possibly on our return trip because we had booked a refundable rate, but obviously was well into the night. They told us to stop in the next day along our journey and they will "see what they can do." When we arrived the next day, the front desk clerk Vicky was rude and dismissive. She informed us they would not adjust the reservation and said the only option was to "use the room for an hour" because they had extended a "courtesy late checkout." When we picked up the key and went to the room, it didn't even work. There was no apology, just another key handed to us along with a reminder that our remaining time was now 45 minutes after losing 15 minutes from the incorrectly programmed key. I asked to speak with a manager, but none were on site. Vicky claimed that the manager, Sonya, supported how the situation was handled. The lack of empathy and unwillingness to work with us, especially under circumstances beyond our control, was extremely disappointing.

The HVAC in my room would not turn on when I arrived. The maintenance man tried to tell me 'some…read morepeople like it warm' and I 'don't know how to use it." The bathroom floor was so sticky I had to put towels down. Bathroom sink clogged. Showerhead broken. No hot water at 630 AM. Unfortunately this quality is becoming the standard of Marriott properties.

I've stayed at residence inn all around the US and the Cleveland hotel is the cutest one I've ever…read morebeen to. It feels like you are staying in a Victorian home. The rooms are extremely spacious. Very clean. The gym is small but to be expected at Marriot hotels. Great location for walking around downtown.

If I could give no stars I would. We just spent four nights at the hotel without hot water in our…read morehotel room for the entire time. We were literally told by the front desk to take our own towels and bath mat with us to the other hotel room and not to get it dirty when we took a shower. Yes we could've moved rooms but for two days, they told me the room would have hot water. After the third day, I didn't want to pack everything up to move rooms. By 5 o'clock the day we were supposed to have maid service they still hadn't cleaned the room. The same broken pen sat on the floor of the elevator for four days. I can assume they don't clean the elevator floors either. The hotel was dirty. The tracking in our closet was disgusting. It either flooded or someone tossed there cookies. The location was great. The front desk was apologetic and really nice but the bottom line is the hotel needs to be cleaned, it needs to have hot water in the rooms and made service needs to be done before five in the evening. I don't think that's unreasonable request.

Cheap Hipster Vibe. Really not my vibe. But the hotel is cheap and it was close to my destination…read more And I was part of a group. My complaints. The room was freezing. Even when we turned the heat up it wouldn't get warm. Turns out the thermostat was set on Cool. Not Heat. In February. The door was jammed. You had to kick it to open it. And hip check it to close it. There was a cigarette burn? Hole in my sheet. The alarm clock in the room was set to go off at 6 AM.

I don't know Cleveland. I'm from Cincinnati. Somehow I won a trip to Cleveland from my high bid…read moreat a fund raiser. We arrived on a cold post snow winter day. Easy enough to find but feels like it is in the middle of nowhere. I looked it up online and saw that they had a pool - they don't. The entrance is all snowy with 1/2 inch of melted snow. The luggage racks do not have a base so things get wet. Good thing it wasn't raining. The entrance doesn't have a protective roof Although I checked in online, it took 20 minutes to get our room. Slow day There is coffee and hot breakfast in the morning.

We found the hotel to be comfortable with a friendly staff! Most importantly, the room was…read morecomfortable, spacious and quiet. As is always the case with SpringHill, the breakfast is horrible and with an hour left, everything was wiped out. I think you just have to plan on not eating at a SpringHill for breakfast and tempering your expectations on that front.

The general manager is extremely rude. Her name is Sandra Dangerfield, terrible customer service…read moreand talking down to customers that have been using Marriott for years. I would never stay here again. She was laughing at guests requests and extremely disrespectful. If you have the chance to stay anywhere else I highly recommend it. If I could leave a review less than one star I absolutely would.

My wife and I arrived at the Hotel Cleveland after spending more than three weeks on the road…read moretraveling from Maryland to Colorado and back. Cleveland was our final destination, and we were looking forward to visiting the Rock & Roll Hall of Fame and trying some local restaurants. While driving into Cleveland, I booked a room and we arrived around 7 p.m. We unloaded our luggage and used the valet service. The hotel itself is very nice, and the staff at check-in were friendly and thanked us for being Titanium Elite members. As I do at most Marriott properties, I asked if there were any complimentary room upgrades available. Unfortunately, the answer was no. What made this particularly frustrating is that throughout our entire trip from May 10 through June 1, we did not receive a single upgrade at any Marriott property despite our Titanium Elite status. We were told that the hotel was upgrading its systems and that any available upgrades would have to be purchased rather than provided as a complimentary elite benefit. We even contacted Marriott Titanium Elite customer service at one of the other marriotts we stayed at. The first representative was helpful and opened a case for us, but when a manager got involved, the experience went downhill. I tried to give him the case number he say I don't know why she did that there is no case. We were told that upgrades are not guaranteed, which we understand, but the conversation became unpleasant and ended he hung up on me. After checking in, I asked if there was a freezer in the room because I travel with medication that requires an ice pack. I was told there was no freezer in the room, but that the hotel could place my ice pack in a freezer overnight. The next morning, when I checked out and requested my ice pack, the front desk could not find it at first. After I described it again, they eventually located it. Unfortunately, it was not frozen. The employee the night before had placed it in a refrigerator instead of a freezer. As a result, we had to make additional stops during our eight-hour drive home to keep medication properly cooled. While the staff apologized, that did not solve the problem or undo the inconvenience. For medication-related items, accuracy is important, and this was very disappointing. We did receive complimentary breakfast instead of points. My wife ordered scrambled eggs, bacon, potatoes, and a pastry, while I chose the Eggs Benedict. Unfortunately, breakfast was disappointing. The potato cakes on both plates tasted like pre-made products that had been sitting for a while. The bacon was overly hard, and the English muffin on my Eggs Benedict was not toasted even after I specifically requested it. Overall, the hotel is attractive and well-located, and the staff we encountered in person were friendly. However, the lack of elite recognition throughout our trip, the mishandling of a medication-related request, and the disappointing breakfast left us feeling underwhelmed compared to what we have come to expect from Marriott.

This is much of what you come to expect for an old Marriott property. Now, I'm told it went through…read morea massive renovation some years ago, it really doesn't tell that much in the rooms. The room was mostly clean, safe and comfortable. But housekeeping left plenty to be desired, I had to go back to the front desk, three times to correct an issue with my linens and bed. This is an absolute phenomenal location, the fact that it's connected to the tower plaza and you can walk to the ball parks, the casino and a ton of other places indoors is a winner. I mentioned the issue with my linens before, the young lady at the front desk basically ignored what I was saying and said that she would send up for the room to be serviced. The room was serviced, and this still did not address my issue. Thankfully, when I talk to another lady at the front desk, she was very friendly and helped me to resolve the issue with my missing top sheet. Honestly, comparing the two I would probably prefer the other Marriott property just a few blocks away if and when I ever come back to Cleveland.

Always love staying at Candlewood suites. This location fairly new. It is in a great location in…read moreOhio. 8 minutes from Quicken loans (downtown Cleveland) and nearly every other surrounding of Cleveland is with 18 minutes either direction. Plus, Top golf is actually right across the street from here. The facility staff is friendly. The actual facility itself is very clean. The rooms are nice size. Normally go for the king suite. Home away from home. Bed is very comfortable as well as the pillows. TV has several channel options including HBOs channels. Surprisingly the water power in the shower was very very good. I hate to go hotel and the shower head drips water! We all love the little bottles of shampoo, lotion etc .BUT here they have a nice installed setup with all the needs, shampoo, conditioner, lotion, hand soap, body wash etc, and personally I enjoy that more.

When not in an airBNB, opt to stay with Candlewood Suites. They have ful kitchens, and provide…read moreplates, cups, silverware and cookware. So if you want to cook you can. Great location, easy access to all of Cleveland. They also provide laundry room, pantry, gym, pool. Lobby is always very clean. Rooms are updated and modern. Comfy beds. Free parking.