I love, love, love this vet and Dr. Dave Hargrove is an obvious animal lover and gives the best care to my German Shepherd. All the front desk staff are very professional and friendly. Always going the extra mile to help and assist. I highly recommend this vet for your pet. read more

The vet genuinely liked my pet and treated him gently, talking and smiling. He acted like his loving owner. My baby boy trusted him and held still for a shot. Everyone in this office are apparently kind and caring. It was a great experience for both of us. read more

My dog was severely injured when I brought her in for a teeth cleaning on 5/6/16. I met with Dr. Todd to discuss a delicate skin condition she has ahead of time and he assured he had lots of experience with this and knew how to handle her. While in Fountain Veterinary's care she was wounded in five different places. The skin on her left arm was peeled off and shredded, she needed stitches to piece the skin together. This was caused by removing a cotton ball that had dried with blood to her skin in the location of the IV. She also came out with an 1 1/2 inch cut they glued together on the back of her head and well as punctures on either side of her neck and right arm. She is a 9lb small dog. Dr Todd said he didn't know how she got 4 of the 5 injuries, but that it must have happened while the vet tech was cleaning her and moving her head side to side. There were also other concerning aspects of the visit. I was the first client in at 8am to drop her off, before leaving I double checked they had the correct phone number and was told they'd call me when she was ready to be picked up. By 4:30pm I was concerned I had not been contacted and reached out myself. The person answering phones nonchalantly said she was ready but they've been too busy to call. I have no idea how long she had been done, but I suspect a long while since we were the fist clients to check in. When I arrived at this point the arm injury had not occurred. When they went to retrieve my dog, no one came out for 20 minutes. I went to find someone and I could see through to the back that they had my dog knocked out on the table. Someone came to assist me and was surprised no one had come out to tell me what had happened. Since the visit I've tried contacting Fountain Vet to find out the names of the employees who worked on my dog that day. They said her chart "went missing" and that they would call me back, they did not call back. I've sent a letter with no response. I also find it odd that the doctors do not have their own email addresses and the only address they use is from gmail. fountainvethospital@gmail.com I was charged $304 for the teeth cleaning and then had $250 in additional vet bills (took her to a different vet) caring for her injuries. I wish I'd seen this article before bringing my dog to Dr Todd Perry and Fountain Vet. http://newstalk870.am/wa-vet-suspended-for-treating-animals-while-high-on-drugs/ read more

I've been taking my dogs and cats to Fountain Veterinary for five years now. I came just to get a second opinion on my dog's illness, but even though she was always afraid of strangers and used to refuse to go with her previous vet if she needed an x-ray in the back, she walked off with Dr. Todd without even looking back at me. If I've experienced the wait times other reviews have mentioned, I never noticed. I guess I expect that it's difficult to predict how long it will take each animal to become comfortable with the examination or procedures it needs, and I appreciate that the staff doesn't rush their patients. The veterinarians and their assistants are welcoming, knowledgeable, gentle, and their prices are reasonable. They're frank and capable of discussing issues both with real medical terminology and layman's terms, which makes it easy to understand what my pets need and make decisions about how I want to proceed. One of my dogs has a genetic defect that has required several surgeries to address, both here in Bellingham and at WASU, so I've also had other veterinarians favorably evaluate the work done by Dr. Todd. Also because of my dog's condition, I've had cause to appreciate the disabled access to the building as well as the unique flooring, which allows a disabled or weak animal to avoid slipping and falling. There was nothing wrong with my previous vet--I feel guilty for taking away my business--but after seeing how comfortable my animals were at Fountain, I couldn't bring them elsewhere. read more

I will never take our dogs back to Fountain Vet. This was the 2nd time one of our dogs were misdiagnosed. We have been taking our pets there for nearly 30 years and after 2 bad experiences we can no longer trust them. The first one was a border collie we took there and Dr. Pete saw him. We asked why his stomach was so enlarged and his gums were so white, he said it is probably a thyroid disorder and never said anything else. The next day we had to have our dog put to sleep because he was bleeding internally. Thanks Pete. The 2nd dog we took there was also a border collie and Dr. Dave saw her. We took her in because her gums were bleeding and the bleeding would not stop, she was also not as active either, which is a red flag for a border collie. He looked for anything unusual and sent her home with antibiotics. By the time I got home from work, she was very lethargic and her gums were white. I called and talked to Dr. Dave and he gave me a bunch of it could be this or that, but we can do a x-ray and see if she has any internal bleeding or a mass, but couldn't see her again until the next day. We ended up taking her to the emergency vet clinic who took one look at her and said something is defiantly wrong and later that night she was receiving a blood transfusion. Now our poor dog is currently fighting for her life. We had to pick her up from the emergency clinic and take her to our regular vet during the day, I sat in front of Fountain Vet looked at my son and said I cannot take her in there, so we called another vet office, who was more than happy to take her. I believe if we would of taken her to Fountain vet she would be dead now. Fountain vet used to be top notch vet clinic, but now we do not trust them. Even Dr. Todd is not as friendly as he used to be. read more

I really hate to rate this clinic so low. I find myself looking for a vet capable of handling their client load more efficiently so the vet visits are not so stressful. The staff is VERY polite and the doctors are great and give you the best personalized and knowledgable care you could ever hope for. Unfortunately, more and more frequently, the wait times and delays are becoming a real issue for me (and for several of my friends who all say the same) and frankly are hindering the Hospital's ability to offer real care to their patients. Waiting 2 hours to finally be seen after a scheduled appointment is just ridiculous, and makes the Hospital seem like it does not value their clients time and that they over value their own. Appointments running behind is now common place. Holding on the phone for 15 minutes just to ask for a prescription refill is now common place. Having to physically go into the clinic because phone messages are not returned to address issues is common place. My latest visit which should have been handled with just an initial visit, a phone call followup, and a return to pick up a prescription actually took 4 physical visits to the clinic after leaving 3 phone messages, stretching out patient care that should all have been handled within 3 days over the span of 2 weeks. It was very frustrating to watch my vet suffer because they could not handle their patient load or return phone calls. And this was not a lone incident. Several months previous when I scheduled a euthanasia appointment, my pet and I then had to wait 45 minutes after the scheduled appointment to be placed into a room, and had to explain the nature of the visit to the reception staff 3 times, and it really adds undo grief when other pets are adding stress in the waiting room to an already stressful situation. The staff always has a smile on, and will never complain to the clients about the stress that is thick in the air from this issue, but it is very obvious the staff and the clients are unhappy and ill-effected by this situation. Overall, I will be looking for a new vet unless this situation is resolved because it is impossible to get good care for you pet under the circumstances. read more

Doctor Todd Perry noticed that my 3 year old dog had some serious tendon/ligament issues and referred us to Canada West Veterinary Specialists and Critical Care Hospital in Vancouver, B.C. Fountain Vet and Canada West Vet Hospital got us the help we desperately needed for our 3 year old Staffie. Doctor Todd at Fountain Vet hooked us up with the referral to Canada West Vet Hospital in Vancouver, B.C. for the surgery our Staffie needed! Now, she's like a tank on great wheels - she can go, go, go, go where as before, she could only stay, stay, stay, stay. We (and she) would be lame ducks in a stagnant pond without the likes of Doctor Todd at Fountain Vet in Bellingham, WA and Doc Schiller at Canada West Vet Hospital in Vancouver, BC! Thank you soooooooo much! Our baby Staffie is now 6 years old and always ready to rock! She has gained 20 lbs of healthy weight since her two surgeries (TPLO on each leg) and she goes mountain biking, walking, running, hiking, jogging, etc, etc, etc!!! Doctor Todd hooked us up with the referral and then got us the meds and check-ups she needed to regain her confidence and momentum to become the awesome dog she is now! Thanks to Dr. Todd, Dr. Kim, Dr. Mike and all the awesome staff for helping our baby grrl through her surgery and recovery! read more

I love the staff here. The vets are friendly and fun and fix up animals at a low cost. They fit you in as soon as they can and everyone in the office is sensitive to what people are going through and keep an upbeat attitude. You couldn't ask for better service really! read more

I would probably give them 5 stars, but their front desk staff are horrible. They will put you on hold for 20+ minutes, then forget that you're on hold or won't give the doctor your message. Has happened so many times I'd go somewhere else if I didn't like Dr. Todd and Pete so much. Wish they would realize clients have left for these reasons. read more

I started going to Fountain in December 2013 when I moved to Bellingham. The receptionist are always rude, however the doctor's are amazing. I recently made the decision to change vets, because I could not deal with the rude receptionist anymore. My new vet asked for my dog's records, Fountain never responded. When I called Fountain to ask what shots my dog was due for a very rude receptionist told me that they did not have my dog's record. I replied that I had given them his entire medical history, surgeries, shots, medical procedures, you name it they had it. She told me it wasn't her problem she did not lose them. Yes, I know I should have kept copies, but I thought they were safe with a licensed veterinary office. read more

Very busy with small lobby and long waits but the staff are tremendous, kind, knowledgeable, patient, with a good sense of humor. Priceless. read more

I love this vet office. Not only are they professional but the whole staff is kind and sympathetic. They helped us through a difficult time with our 10 year old cat. read more

We knew my nineteen year old calico cat had a kidney problem which would eventually be serious. About one year ago she started to go down hill and needed increasing attention. All three doctors, Todd, Pete and Dave were beyond excellent in diagnosis, treatment and bedside manner. In addition the staff was competent and extremely supporting to me. The whole organization afforded me the support both medically and emotionally during the last year of my cat's life. I cannot say enough good about Fountain Veterinary. My cat, with their care, eventually lived to be just over 20 years old. I have to admit that I was very attached and the year that I went through would have been unbearable without this group. read more

Traumatic Experience for us all. I will NEVER take my dog, or any other pet, back there. I started taking my great dane pup there since his was new to us for all his immunizations and such. At 8 months old we decided it was time to get him neutered. Along with his neuter we decided to do a gastropexy (tack his stomach because Danes are known for thier tummies turning) and fix his cherry eye all at the same time. We met with Dr. Pete in particular. He was fine and is the one who recommended the gastropexy and diagnosed the cherry eye. We were told it would be best to do all three surgeries at the same time, so we did. Dr. Perry did the surgeries. My Dane was a little reluctant to go back for surgery when I dropped him off, as to be expected, but it was the pick up that traumatized us all. I had my two year old son with me at pick up and I could hear wrestling and growling in the back. I heard a tray fall over and women scream. I figured it was my dog, because he's 85 lbs and almost 9 months and he was scared. After the woman screamed (it was the vet surgery tech, I believe) a front desk person ran to the back to see what happened and then they came out and told me they needed my help. I could tell something was wrong. I went back there and my dog was on the ground shaking SO hard, he was hot, and breathing quickly, he had BLOOD dripping out of his eye and down his cone onto the floor. It was not a scene that anyone should have to see their pet in. I didn't allow my two year old to come back with me.The vet, Dr. Perry, was holding him by leash as he laid there quivering on the floor and both him and his vet tech just stood and stared at me when I came back with their arms crossed as to say "look at what your dog just did." No one said a word to me. I was horrified by all the blood coming out of his eye, the one that was just supposed to be fixed, so I had to ask "well, is he okay?" Because they were completely rude and didn't say a word. Dr. Perrys reply was "well i don't know, I hope he didn't rip his stitches out!" Before I knew it was Dr. Perry whom I was speaking to (because I never got to meet him before he did my dogs surgery) I asked "well is there a doctor or anyone that could look at his eye and make sure he's okay before I take him home bleeding like this?!" And he rudely replied " I am the doctor who did his surgery!'" so I was like "okay, well is he okay?" and he replied "I'll see him in 7 days." So he wouldn't look at my dog who possibly ripped out his stitches and was bleeding all over his face. So then I had to ask them if they had anything I could clean him up with because THEY NEVER OFFERED TO HELP ME! I asked them for some towels and cleaned him up myself. My dog was calm the second I was with him by the way. The vet tech, who was the one that screamed when my dog growled at her earlier, said that he freaked out when they put the cone on him and that's how it all happened. My dog had just come out of anesthesia, he was with people he didn't know which danes don't like, and from how his interactions with males have been since his surgeries, I would NOT be surprised if he was mistreated there. Why not cone him while hes asleep?Before I took him there as a pup and before I let this doc do his surgeries I made sure he had done work on great danes before and I was assured that "Dr. Perry owns this practice and is very experienced at these procedures and with big dogs." Dr. Perry had ZERO "bedside" manner and I will NEVER let my dog in there again. Since then, I have had him seen at a new vet where I almost cried because the genuine care was SO much better and different than at Fountain vet. This new vet spent 45 min with my dog on the floor, getting him comfortable and looking at all three of his surgery wounds. His eye is not fixed and still needs surgery. I think I should get my money back for an eye surgery that did nothing and with a vet who wouldn't evaluate my dog when he injured it after surgery. After he got home he got SEVERE diarrhea for about a week and lost some weight and was sick. I called Fountain vet after a couple days of the diarrhea and told them what was going on and they said "we don't want to bring him back in unless we have to because it could be a potentially DANGEROUS situation for everyone" and then prescribed him a diarrhea med that I could pick up. Let me just say that my Dane is lover and he is gentle and kind. I have a two year old who my Dane adores and does so well with. I am offended that they are accusing me and my dog of being dangerous and whatever happened back there that day had a lot to do with how he was treated, I'm sure of it. The vet I have seen since said that she could tell by the way he was acting that he may have experienced trauma there. She tested his stool for all kinds of things which all came back negative so she said she thought the diarrhea was all stress related post-surgery. I feel that my dog is still recovering emotionally and so are we. read more

Dr. Todd was just wonderful with our lab mix and his worried Mom (me). They fit us in quickly and made us feel like family. Excellent care at reasonable rates. So glad to have found this practice! Highly recommend. read more

Fountain Vet is the best! You are treated with respect & your animals are greeted and feel so comfortable coming to the office, it is like a treat! I have been going to Fountain Vet for years and especially enjoy working with Dr. Pete and Dr. Todd. Before any discussion even begins, they greet my dog (dogs over the years). Then they ask questions about concerns that you have and begin the exam. They are very detailed in their explanations of the issues/procedures as they are happening. I trust them 100% with my animals. I highly recommend them! The staff is friendly, courteous and accommodating. Thank-you! read more

I only gave four stars because my interaction was limited. I have rats with mild but persistent sneezing. Rats tend to freak out when forced to travel, and mine are especially young and timid. I called four vets in the Bellingham area today asking 1) if they do phone consultations 2) if they would be able to prescribe mild antibiotics without a visit and 3) how much a visit was, and if that price was per rat or for both (symptoms were the same). All the offices I called would not consult over the phone (even for a fee), and charged per rat for a visit that would total $70-$100, BEFORE the cost of antibiotics, if they were needed. Except Fountain Vet Hospital. Their prices were the lowest, $35 total for the visit, not per rat. The receptionist took my name and number and the vet called me back within a few hours, listened to my pets' symptoms over the phone, and gave me feedback... which was actually to not come in, and told me the symptoms to look for that would warrant a visit. If I have to bring my pets to a vet in the future, I will definitely bring them to Fountain Veterinary Hospital. The prices are reasonable and the staff that I interacted with was very helpful. read more

We actually never made it to the vets office because the front desk had some of the worst customer service imaginable. They didn't even seem like they cared about my dog at all and seemed to be judging at him barking nervously. Working at vet clinic you would think that they'd be more helpful and understanding as our past clinic was. The atmosphere was so bad that we just left, I wish we had gotten to meet the vet. Plus they never even called to ask about the missed appointment either. If you don't care about animals you should not be working at a place meant to care for and heal them. read more

Completely trust Fountain Vet Dr. Max Perry and Dr. Todd Perry and all others at Fountain have been caring for my dogs for over 20 years. There have been 6. Even my big, anxious malamute mix was relaxed with Dr. Todd allowing her to receive excellent care and live to be 13 years old. Even now I have a beautiful husky, who received very carefully considered surgery later in life to remove some huuuge fat tumors, and is now mobile, healthy, alert, happy, interested and looking at 15 years old in a few months. Couldn't be more pleased with the care of all the staff. Dr. Todd and Dr. Kim as well as the newer staff are always very clear in their assessment of my dogs' health not to mention the risks and benefits of any treatment. No tricks or extra procedures. To those of you unhappy about wait times, paying closer attention would have afforded you the opportunity to understand that vet staff have left and new staff interviewed and hired. In the time lag, wait times inevitably will lengthen. And like any doctor's office - human or otherwise - emergencies come in the door. There is no greed involved there. Just real, skilled, caring vet work. I will never go anywhere else. Toni read more

I have been taking my cats here for 8 years. When my cat was plugged up with urinary crystals and I had given every dime I had and I was short Dr Perry offered to save his life for no more cost. He gave me an enormous discount. He has is a genuine kindness for animals and does not use your love for your animals to get all the money he can from you, like I have had other vets do. The office is not fancy or new, and they can be busy but they have always gotten my cats in when it was urgent. read more

The reason for the 2-star rating is because it "Meh. I've experienced better" is probably the most accurate description for this place. The first time in was just a simple appointment for our dog; I chose it based on the 5-star reviews I'd seen online, and because it was conveniently located. The staff was friendly, but I couldn't help but notice that the place was carpeted throughout (and based on the noticeable wear and the odor, long past its prime), which seems less than ideal for a vet's office. It took about 25 minutes before we were taken back to an exam room, and another 30 before the doctor came in. Once he arrived, he was really sweet greeting our dog, which I appreciated. I wouldn't say there was anything terrible about that visit, but there wasn't anything that left me feeling that it was necessarily a great experience, either. This week, we took our kitten in to get spayed. We dropped her off at 8am and were told someone would call us in the afternoon when she was ready. When 4pm rolled around and we hadn't heard anything, I decided to give them a call. They told us she'd been ready to be picked up for a long time, actually. When I said that we hadn't received a call, the lady explained that they don't really call people because their "phones are so busy". I went right away to pick up our kitten, and after waiting for about 20 minutes, a lady brought her out in her cardboard travel box and explained to me that "while she was waiting, she was pretty worked up and she rubbed her face on the corner of the cage she was in until it gave her a red mark under her eye" (basically it was rubbed raw, and her face was somewhat swollen). I didn't say anything because all I really cared about was getting the kitten home so she could get back her normal, known environment. Certainly, that's not the worst thing that could ever happen, but it honestly felt al little sub-par to what should be expected. And, both experiences were definitely not on the same level as our previous two veterinarian offices we took our pets to when we lived in other cities. In a nut shell, the facilities, cleanliness and levels of communication (both internally and externally) leave something to be desired. read more

I went to Fountain vet for a second opinion for my dog who had been diagnosed with pancreatitis. I saw Dr Erin Vonderahe who was wonderful. She was very thorough in her exam and in explaining an appropriate diet for my pup. She went out of her way to check the recent literature for diets for my pup. The five stars are for her. The receptionist wasn't too friendly, initially ignoring me for about 10 minutes, but the young lady who checked me out was great. Carpet in a vet office....not so good, clean looking, but smelly. read more

Great vets who love the pets they care for. But front office staff is always grumpy and short with customers and the wait is too long. I'm planning to switch. read more

I could not be happier with the care my cat received from Fountain Vet. Frankie had never required medical care since his initial shots and neutering as a kitten. I was frantic, he was stressed but the vet put us both at ease within minutes. She spent time going over recommendations and options for us. We left reassured, with a plan in place for a very affordable price. Frankie was so calm and well behaved under such kind, experienced hands it was obvious we had come to the right place. We will be using Fountain Vet for any future needs we may have. read more

Absolute worst vet experience I have ever had. The vets have always been great but one of the front desk people have absolutely no care or concern for hurting puppies or their owners that are terribly concerned. They are horribly rude, and do everything they can to escalate the situation and make things worse as a punishment to you for actually caring that your 4 month old puppy had been suffering for a day and a half not being able to walk 5 steps without peeing and crying in pain. The front desk staff without consulting a veterinarian told us to drop of a urine sample so they could figure out what kind of bacteria that was causing the problem before they would do anything, and when asked if there was anything that could be done while the puppy was suffering for the 24 hours while the test was run they would not consult the vet or help us with anything. Their level of care and concern is a solid 0 in my book read more

I would never take my dog back to this facility. The female vet there did not find the small mass on my dog's behind during the examination she supposedly did on her. I have heard other people had bad experiences with them. When I called recently to try and get my dog in because my dog was scratching badly (it turned out my dog had something fairly serious, I was told they did not have drop in faciilties and I could sit in the lobby and wait or wait three days as they were down to one vet. read more

I love Fountain Vets. They are all very kind and easy to work with and they never over charge or demand the most expensive treatments. They are lovely to the whole family, pets and kids. Great place! We have taken our cats and go there and they have all been treated great. read more

Thank you all SO VERY MUCH for all of your compassion, loving care and kindness. My kitty was in pretty bad shape with severe cystitis and crystals about 15x the normal "high" limit. When dismissed from Fairhaven Vet at 4pm -after my kitty had been kenneled without food or an IV all day- you took us in LAST MINUTE and gave us the most loving care with the utmost professionalism!! THANK YOU for saving my little guy from another night in misery. Urinalysis, medications, new dietary food for his condition and home we went. Though he hasn't been thrilled to be indoors the past week (as he is normally an outdoor kitty all day), he is feeling a TON better and able to urinate, no straining. Thank you for taking the time to help us last minute and so late in the day!! You all are lifesavers and we are VERY GRATEFUL for YOU!! read more

I have been an owner of some 5 cats and 5 dogs throughout my many years living here in Bellingham. As a college student, I selected Fountain Veterinary Hospital to care for my pets. Almost four decades later, I still have as much faith and respect for their staff as I did from the start of our relationship. They have always been accommodating, professional, caring and I view several of them as 'friends'. Earlier this morning, I called Todd to ask if he could possibly arrange for my almost 14 year old dog, Zoey, to be put down. Being Saturday and the clinic only being open until noon, I really didn't expect to be able to have this procedure done until early next week. Zoey's enlarged heart and the resulting gasping for air and wheezing constantly, really was quite pronounced last night and early this morning, so I made the call. Todd graciously told me to come in right at closing time, told me that he would have everything ready and he planned to make this rather unpleasant experience as tolerable as possible for both Zoey and I. No surprise to me, Todd and his staff did just that. The procedure could not have gone more smoothly, the staff were all very much supportive and Todd took care of business, but as he always does, he also was respectful and personable throughout the entire procedure, which I greatly appreciate. This clinics entire staff work very hard to set appointments that work for us individually and they answer questions to the best of their ability. I have recommended this clinic to numerous people over the years and I will continue to do so for all of my remaining years. Take care yourself Zoey, until I can catch up to you and then we can start it all over again! read more

I only went there once, so keep that in mind, but I was not happy with my experience. I went there when my rat became very ill. I was super worried about him and called around to get him in somewhere ASAP. Fountain was able to get me in and had a vet who could see him who had some experience with rats. I came here about a week after I took him to Maplewood Animal Hospital where he was given a prescription for mites. He was seeming sicker day by day so I thought he needed to be seen again. The vet took one look at him and said with very little tact (as if it was NO big deal, which it clearly wasn't to her), that he had inoperable tumors and I should put him down right then. I was not expecting that and I thought she could have done a much better job with her delivery, and could have at least pretended to be sad for my rat and me. He was so sick at this point and she was able to show me the tumors, and even though her delivery was poor, I knew in my gut that he did in fact need to be put down. I left the vet without my beloved rat, very very sad that he was gone. A week later I got a "Welcome to Fountain Vet, we look forward to seeing you and your pet again" postcard. While that's a nice touch usually, it's not such a nice touch when you put said pet down. When I called them back to give them a heads up that this had happened (I was very polite about it, just didn't want anyone else to get the same postcard after they had to put their animal to sleep), I didn't get so much as a sorry. I started going to Lynden Vet (BEST vet I have ever been to), and never looked back. read more

The receptionist wasn't very friendly....she was supper busy, but, come on, at least smile a bit. I like the docs here. Very nice.....BUT....the wait times seemed a little ridiculous. A once in a while long wait, I can understand, but every time....not so much. The cleanliness of the place left MUCH to be desired. The smell is just about enough to knock you over walking into the place.....which is understandable when you consider it's carpeted.....why would you put carpet in a vets office??? The carpet is dirty and obviously peed on. Badly needed vacuumed. The equipment in the exam rooms....some of them anyway were literally held together with duct tape....(the weight scale in particular), and the exam table I put my cat on had not been cleaned properly ....it had flea poop on it. I cleaned it before the doc came in. Maybe cleanliness of the place doesn't matter to a lot of peeps, or the condition of their equipment, (old, I don't mind, held together by duct tape...hmm...get a new one), but it matters to me. Clean the place up, update your equipment. read more

After multiple tests and hundreds and and hundreds of dollars in testing, blood work, biopsies, etc. at another vet, and still no answers, we reached out to Dr. Erin Vonderahe at Fountain Vet for a second opinion. She took the time to talk to me on the phone for 45 minutes, immediately saw my dog, (without an appointment recognizing the seriousness of our situation) went over the charts with fellow co-workers, and (this is the best part....) on her own time got back to us with a plan of action and the answers we were desperately looking for. She even gave her personal cell phone number so that if we had any issues or concerns over the Thanksgiving holiday we could be in touch! Above and beyond customer service and for that, we are truly grateful! The compassion Erin has displayed for our dog needs to be acknowledged and we are truly grateful. Fountain Vet has definitely exceeded our expectations and we will be forever grateful that you could help us when we felt so helpless! Thank you Dr. Erin for being so compassionate, professional and thoughtful helping us get our "little buddy" better. We appreciate it more than you know! You have earned (and deserve) a lifetime of business from us. Thanks again. read more