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    Four Eye Guys

    1.0 (1 review)
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    13 years ago

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    Computer Pros

    Computer Pros

    4.9
    (41 reviews)

    This is my computer experience from a computer shop in Ripon, CA which eventually lead me to…read moreComputer Pros in Stockton, CA. I came to the computer store in Ripon (my local shop) to attempt to recover pictures and documents from two hard drives from older computers that were freezing up. I was told that the first hard drive had the pictures on OneDrive and none were on the hard drive and was charged $29 for the diagnostic. I brought in a second hard drive from another computer to attempt a second recovery because I knew that the pictures were definitely stored on there and brought an external hard drive for the transfer. The owner stated that he wanted to charge me $399 for the hard drive repair and an additional $150 for the data transfer by text after a few days. I decided not to do the work and came in to pick up my internal and external hard drive. The owner seemed surprised of my decision and threw out a hypothetical question on what the pictures were worth. I was confused on why he would even ask me that question but just told him that they were not worth the estimate that he gave me. I asked him a question about the first hard drive and telling him that I was 100% sure that the pictures were on the computer and asked him to explain it to me again and to "talk to me like I am dumb with computers and not like I am an idiot". He looked puzzled with my statement but the whole experience was condescending from day one each time that I asked a question about my computers. He is very knowledgeable but will make you feel like an idiot for asking any question to try and understand the recovery process. Both internal hard drives were taken to Computer Pros in Stockton and Erik the owner was the true computer expert. He explained the repairs to me and made me feel appreciated as a customer. Erik stated that if he could not retrieve the documents and pictures that there would be no cost. He stated to me that the second internal hard drive and external hard drive were toast and that the documents and pictures could not be retrieved. I understand that the internal hard drive could have been jacked up because I had the first place take the drive off the repair process before it finished but my external hard drive was not broken when I brought it in to him. Thank goodness that Erik was able to retrieve the documents and pictures that the first shop said were not on the internal hard from the beginning. He was able to retrieve 100% of the 12 GB of data. If anybody is willing to drive to Stockton for computer repairs, I highly recommend Computer Pros with Erik. They are top notch with knowledge and customer care was amazing. He also does remote work to save you that trip if it fits your needs. I will be coming back for future computer needs.

    Take this review as constructive criticism A former elite…read morereviewer I can get nitpicky I'll keep it at a 4 star because I very much support small businesses and wish you more success. Overall the experience was good until I got my items back. Staff answer the phones for the most part, they called back, was very kind and helpful. Having my pc and laptop, staff called to tell me my pc was fine and they would upgrade the windows and my laptop (gamer laptop) had some melted issues but they would proceed. To clean my pc and upgrade to windows 11 was $99. To first hear it was like ok this a bit much in this climate but after some time it felt worth it. Staff worked on it and had it done before closing. Thank you very much. I am a content creator and needed my electronics back. I refused to get the gaming laptop worked on as I probably would have the same issues. Upon pick up my husband went for me and didn't look at the pieces before returning home. Nothing was mentioned to him about what had transpired. I couldn't do anything until the next day when I seen it. 1. My pc D drive was unplugged (I'm not too knowledgeable so had to YouTube my way to undo the computer and plug it back in) 2. My laptop was further damaged and now comes on and off as I open it sadly I'm now counting its days I only had it for a couple years and although melted from charging a lot it was in immaculate condition on the exterior. Now I'm seeing the inside of my laptop on the back corner . Staff then said yes a hinge broke while trying to find the issue. A 1k laptop 3. Temporary closing for a break time should be followed. I was in a rush and had my baby with me so I didn't read the contract thoroughly. Any damage done from them would be waived and I accepted. I'm not mad just some improvements you could work on. 1. Tell the customer what happened and maybe a short apology before I get home and find them. This would of been a easy fix for my attitude. 2. Maybe write what you unplugged to run your system on the pc and then plug the cords back. This could of went left as I initially thought a part was stolen. Again overall this place is good. They don't lie about issues, they are kind and price reasonable. However, I would not get a gaming laptop worked on here or anywhere as this is my first go round getting it looked at leaving with a worse laptop. Last call staff explain liability, I left it at that and respectfully came to Yelp.

    GabeorGuss Systems

    GabeorGuss Systems

    5.0
    (5 reviews)

    ​I cannot recommend Gabriel at Gabeorguss Systems enough! If you are looking for a technician who…read moreis honest, incredibly skilled, and dedicated to getting the job done right, this is the place. ​My laptop needed a body repair and a deep cleaning, and the entire experience was fantastic. Here is why you should trust them with your tech: ​Excellent Communication: From the very first message, Gabriel was professional and responsive. He kept me updated every step of the way--from ordering parts (even finding a domestic supplier to speed up the process!) to sending me photos of the progress. I never felt "in the dark" about what was happening with my computer. ​Fair and Transparent Pricing: He provided a clear quote upfront for both the repair and the cleaning. There were no hidden fees, and he even adjusted the cleaning cost since he was already working on the internals. ​Above and Beyond Dedication: This is what truly set him apart. After the initial repair, we noticed a small issue with the screen bezel and a missing magnet that affected the sleep mode. Instead of making excuses, Gabriel took the laptop back immediately. He diagnosed the "mystery noise" I heard (a tiny piece of plastic), sourced a second replacement bezel at his own cost when the first one snapped, and didn't stop working until the laptop was 100% perfect and closing flush. ​Convenience: He was extremely flexible with drop-off and pick-up times, even coordinating with my husband and providing clear instructions for his location. ​It is rare to find someone who takes this much pride in their work. My laptop looks and runs like new, and the peace of mind knowing it was handled by an expert was worth every penny. Thank you, Gabriel, for the wonderful service!

    Had this built 2 years ago and it still runs like a champ. Had it build to max gaming and boy are…read morethe graphics and speed on point. Thanks GabeorGuss.

    Four Eye Guys - itservices - Updated July 2026

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