Four Points by Sheraton Auckland Photos
Recommended Reviews - Four Points by Sheraton Auckland
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This was in the heart of the city, about 15-20 min walk to the wharf. However you will be entertained because of the many stores and restaurants around. We arrived at the hotel on a Friday around 1130p. We asked if they knew any restaurants that were open, and the front desk said the only one that was open was the restaurant in the premises. once I checked in my room, I just went on Uber eats and found a Thai restaurant that was able to deliver within 15 to 20 minutes. The next day when we walked around I saw that Thai restaurant around the corner. We literally could have walked over to pick up the food. We were given a room on the 14th floor with a view of the sky tower, which was so pretty at night. On our last morning, we were awaken by the fire alarm which directed us to evacuate the building. I literally thought I was having a bad dream. Everything was well, we ended up retiring to our room within an hour. The complimentary breakfast was great with scrambled eggs, chicken sausages, beans and porridge. There is a small salad bar with cheese and sandwich meat.
We checked in to Four Points for five days. The hotel was modern, clean and trendy. We were in room 1206 a corner room with a lot of windows & not so special view. The room was well equipped with everything we might need for our stay. There were many outlets, a large bathroom & good storage. The bed was comfortable & everything was very clean. The hotel is in a good location right on Queen Street, the main drag and an easy walk to every bus stop, ferry stations, theaters, entertainment center ... Our complimentary breakfast was in the lobby. Two large walls were filled with a very nice selection of delicious fruits, meats, fish, cheeses. pastries, yogurts, cereals and a juice station; all were neatly maintained. There was an omelet man making breakfast to order with chafing dishes of hot sides in front. My omelette was hot and delicious but huge. There was a small fitness center in the basement & a 20th floor Churchill rooftop bar with terraces & views of the Sky Tower. Staff was very friendly & accommodating. Harry, the concierge was very helpful and gave us excellent ideas & insights. There were a few quirky issues. Towels were inconsistent, Some days we got no washcloths and other days we got no bath towels, just a pile of small hand towels. Although we were on the 12th floor in the early mornings we were woken by mufflers, car alarms, drag racing & car radios. Our bed rolled. We had an eastern exposure & when the sun came up it became very hot. We have platinum status & were told we were upgraded; the hotel was half full & we had a standard room.
A wonderful Marriott hotel with the Queen's Head Eatery and Bar, which offers fantastic service and a delicious menu--highly recommend the calamari! On the 20th floor, the Churchill Restaurant and Bar provides breathtaking views from above, making it a perfect spot to relax. Plus, the hotel's prime location is just a short distance from the port, making it an ideal choice for cruisers.
Splurged for corner room. Worth it!! Decently priced, clean, and centrally located. Would def stay here again. All staff was super friendly nice & professional. Will def stay again. Breakfast is phenomenal!! Worth every penny, bring a bit of food back to your room fridge for the future snacking. Make sure you go to 20th floor rooftop bar & enjoy the view/drink!! Enjoy. Gym is open 24/hours with key access on 2nd floor. Highly recommend. Plenty of restaurants around, barber, anything you need. Rolex stores, Louis Vuitton... you need it, you can walk to it. Water/harbor front -15 min walk but it's easy, fun, & entertaining. Def go!!
Whew. A few problems to deal with. The car park is an issue, and although there was an individual at the door when we pulled up, he was not inclined to help. Checking in was another issue. Not what we expect for Marriott. We have the breakfast paid for in advance. FYI... this does not include what's in the menu. Would have been nice to know before I ordered breakfast. Buffet only. On the web sight it does say laundry available. This does not mean it's available to you. It's a service offered. Pricey! Just off for a Marriott.
I'm an avid traveler and guest of Marriott, and tend to seek out their properties over other brands. On this trip to Auckland (it's currently my last night here) I found the Four Points Sheraton Auckland and thought it was a good deal. 1) Night One - * My flight had been delayed, so we didn't arrive until after midnight. I arrived to the hotel and checked into my room. The room itself was quite small - much moreso than I'd expected - but I was so tired that I just went to sleep immediately. 2) Night Two - * I called downstairs to request an upgrade to a bigger room with a better view and the kindest, most professional staff named Oliver came to my room with my new key. Everyone who works here has been very kind actually, but he was the best! I was told that the upgrade would be an additional NZ$30 for the new room. Turns out it was an additional NZ$30 per night. This could have been a misunderstanding on my part, but they should have handled this at the Front Desk and shown me a statement to avoid any confusion. I never actually saw a rate, just told verbally at the door to my room which left greater room for misunderstandings to happen. Everything was authorized verbally and we were not on the same page, apparently. Despite that, the new room was lovely. It was on a higher floor with a better view and offered much more space. It even had a soak-in tub! I definitely felt like a genuine effort was made. On this day a friend from the area came to visit me. It was our first time ever meeting in person. Upon his arrival, a staff member named Mateo immediately offered him a key to my room which was terribly concerning. My guest had only given my first name and room #, nothing more. He could've been a delivery person for all they knew! I was on the phone with the friend as he was entering the lobby and heard everything. This was a first for me and made me concerned about the hotel's attention to guests' security. I reported it to the night manager later that evening but no update since. Which was fine, at first... 3) Night Three * It happened again. Another friend came by so the front desk called me for permission to let him up. As I was answering they asked if I wanted to give him a key to my room. I declined and asked them to please stop offering keys to my room to outside guests. I didn't catch the name of the staff member this time. Later as we left to go shopping, I marked my room for Housekeeping. I returned about 4 hours later and nothing was clean. The bed hadn't been made since I checked in. Towels weren't refreshed. Nothing. This was pretty frustrating. I called to let them know and was told that Housekeeping were on their way out for the day. 4) Night Four * At this point my sheets had come undone and were all over the place when I woke up, causing me to notice that they weren't even actually clean. There were brown streaks and stains on them as well as on two of the pillowcases (photos attached). One spot seemed to be a bloodstain. I was MORTIFIED. I called down immediately to let Guest Services know. They sent Housekeeping up to clean the room and change all the sheets. But learning that I had been sleeping in someone else's filth for days just gave me the ICK! (Still does tbh!) No compensation has been offered - just the changing of the sheets even though I check out tomorrow. I should also mention that the Housekeeping guys who came by were absolutely lovely and did a great job fixing up the room. I just wish it had happened sooner so I could've actually enjoyed a clean environment throughout my stay, not just for the last night. I paid for that but never got it. Overall I'd say the location and interiors were great, but I do regret choosing this hotel over my other options. I feel there would've been fewer problems at the Pullman or the JW Marriott, or even the Hilton. And to this moment (it's currently midnight on my final night here) there has still been no gesture made and zero compensation offered as a resolution. If you want a true 4-star experience, you may want to look elsewhere...
VISIT: end of February 2020 Overall, we had a very pleasant stay here with the fantastic and comfortable rooms! STAFF: We asked for help from the front staff several times and they were always courteous along with the waitstaff at the restaurant ROOMS: updated rooms in a quaint setting. I attached a photo of the shower floor which was an interesting design, but kept leaking out of the shower onto the bathroom floor, so that was a bit of a mess. The beds were insanely comfortable with plenty of outlets in the room BREAKFAST: Unfortunately, we had early morning tours the entire time we were here and the restaurant wasn't open at this time, and nothing nearby was open. However, when you call the concierge we had our breakfast boxes ready by the time we went downstairs and they included a HUGE amount of food: water bottle, pastry, 2 whole fruits, container of yogurt with fruit and a sandwich! RESTAURANT (Queen's Head Bar & Eatery): We frequented the restaurant regularly and was perfect as we got back from our tours late, so it was nice to have this as a viable and yummy option to have and relatively well priced, considering what we ordered. I actually hate eating at hotel restaurants because of the prices, but this was decent and convenient ROOFTOP BAR (The Churchill): get there early for these fantastic views! Seating is very limited and we awkwardly stood and waited for a spot to open up anywhere. The outdoor seating is very limited, so I would suggest getting there early! Drinks were fantastic and I love the decor of the bar and the bartenders attire (see my review for them) LOCATION: was a good walk (not light) to the city center. It is in a more deserted part of town however, so our morning tour pickups were just a bit haunting at times. Not necessarily unsafe, but just a typical city in the early morning with no light
If you want to be in the CBD in Auckland, then the Four Points is the place for you. After a long travel day we arrived at the Four Points, after taking the Skybus (last stop on the line). The Four Points is on a slope and the lobby is not at the same level as Queen Street. The Lobby is actually off of Mayoral Drive. But don't fret, a quick trip up to the Lobby is easy. Once in the Lobby, there were a few others that were checking in. Once it was our turn someone else decided that they needed to talk to the specific Front Desk person that was going to help us next. I had clearly made a motion about this, but this person didn't care and I thought that the front desk staff should have thought of who was actually next and prioritized this better. The other front desk person was a trainee and the check in took an inordinate amount of time. Others had started and ended their check in process in the time that we were standing there. Being a Titanium member I was asked if I wanted points or the b-fast, decided to go with the points. Once in the room, we had a great view of the Sky Tower and Queen Street. The room was clean, quiet and comfortable. In the Morning we decided that we would have b-fast in the restaurant. remember my choice of not taking the b-fast option, D'oh! Anyways, there were 4 of us for b-fast. All but me ordered a coffee/tea and a muffin, I decided to go for the buffet. The server saw that I was a Titanium member, and charged us the buffet and 3 drinks. Very considerate of her to do that for us. Overall, the hotel has a fabulous location, the rooms are clean, modern, well appointed and quiet. The front desk, both the check in and check out processes could have been better. All of the other services were great. I would definitely go back to the Four Points in Auckland.
We stayed here 1 night upon arrival in Auckland in December. First, location: The hotel is located in the central business district in downtown. Great location a few blocks from the water, Skytower, and shopping and restaurants. Second, atmosphere: lobby is welcoming and seems relatively new. There is an aroma pumped into the air that was a bit stifling for me but the ambiance is polished and quiet. We had a King room on the 8th floor. It was small to me but we'll appointed and comfortable. No bidet in bathroom. It would be great if Marriott would add bidets to their en-suite bathrooms, even if just the handheld feature. Third, service: did not try any of the food so can't comment on that. The front desk personnel did not acknowledge Marriott Bonvoy Elite status nor did they properly explain benefits granted at this hotel. Overall, it's a nice hotel in a great location and I would stay again.
6 months ago
This stay was a reminder that you don't need over-the-top luxury to get everything right. The location is spot-on, just off Queen Street, close enough to walk everywhere but far enough to escape the constant buzz. Sky Tower, great food, shopping, and transport are all within easy reach. The room was immaculate, modern, and incredibly comfortable. The bed deserves special mention, excellent sleep every night. The room was impressively quiet given the central location. Everything felt thoughtfully designed and well maintained. Service really stood out. Staff were consistently friendly, professional, and genuinely helpful, from check-in to checkout. It felt welcoming rather than transactional, which makes a big difference. This hotel excels at the fundamentals: comfort, cleanliness, location, and service. No gimmicks, just a well-run operation that delivers exactly what travelers want. A flawless city stay. Comfortable, calm, and perfectly located. I wouldn't hesitate to stay and again and would confidently recommend it to anyone! read more
3 years ago
I generally stay at Marriotts when I travel due to the points and status, but generally even the bad ones are a decent place to stay at. I try to find a Marriott that is closer to where I am going (i.e. to a client or convention) or walking distance from things to do (shops, restaurants or general activities.. when I'm on vacation and can do that.. mainly cause I don't want to drive when on vacation). Well this Marriott did not disappoint. Not only was the room great (they did upgrade me due to status, but in the US when they say that you don't really notice a difference). The room was amazing at a high floor as requested on my profile. Couldn't exactly view the skytower from our room (it was at a corner where you had to stick your head to the window to just about see it :)), nevertheless the view was still great. It offers two exits (you can use the second exit/entrance as an entrance after you have your room keycard) great location to walk to the stores, but just away from the stores so it feels a bit more private. 5 to 20 minutes max walking from most places (12-15 minutes to sky tower), employees were very helpful when asked something, a fridge, safe, iron and coffee maker in the room and some parking for those looking for that (I would check with hotel though as it seems limited so you would have to make sure they have spots available when you are going). I would recommend this place and stay there again. read more
We arrived early and planned on dropping off our luggage. Luckily, our room was ready and we were able to check in. Even better, we were upgraded to a suite. The room was quite big with a separate living area and balcony. There was a full size fridge, a microwave, and even a dishwasher. I wasn't planning on doing any dishes though. The only thing I disliked was the frosted bathroom door. You can see through the door, which allows for no privacy. In the morning, we ate at the breakfast buffet. I liked that you can order omelets or have freshly made eggs. There is also a rooftop bar, highest in Auckland, that specializes in gin. We didn't check it out though. If you want to a hotel that is centrally located, then this is a good option! read more
2 years ago
3 years ago
This was in the heart of the city, about 15-20 min walk to the wharf. However you will be entertained because of the many stores and restaurants around. We arrived at the hotel on a Friday around 1130p. We asked if they knew any restaurants that were open, and the front desk said the only one that was open was the restaurant in the premises. once I checked in my room, I just went on Uber eats and found a Thai restaurant that was able to deliver within 15 to 20 minutes. The next day when we walked around I saw that Thai restaurant around the corner. We literally could have walked over to pick up the food. We were given a room on the 14th floor with a view of the sky tower, which was so pretty at night. On our last morning, we were awaken by the fire alarm which directed us to evacuate the building. I literally thought I was having a bad dream. Everything was well, we ended up retiring to our room within an hour. The complimentary breakfast was great with scrambled eggs, chicken sausages, beans and porridge. There is a small salad bar with cheese and sandwich meat. read more
We checked in to Four Points for five days. The hotel was modern, clean and trendy. We were in room 1206 a corner room with a lot of windows & not so special view. The room was well equipped with everything we might need for our stay. There were many outlets, a large bathroom & good storage. The bed was comfortable & everything was very clean. The hotel is in a good location right on Queen Street, the main drag and an easy walk to every bus stop, ferry stations, theaters, entertainment center ... Our complimentary breakfast was in the lobby. Two large walls were filled with a very nice selection of delicious fruits, meats, fish, cheeses. pastries, yogurts, cereals and a juice station; all were neatly maintained. There was an omelet man making breakfast to order with chafing dishes of hot sides in front. My omelette was hot and delicious but huge. There was a small fitness center in the basement & a 20th floor Churchill rooftop bar with terraces & views of the Sky Tower. Staff was very friendly & accommodating. Harry, the concierge was very helpful and gave us excellent ideas & insights. There were a few quirky issues. Towels were inconsistent, Some days we got no washcloths and other days we got no bath towels, just a pile of small hand towels. Although we were on the 12th floor in the early mornings we were woken by mufflers, car alarms, drag racing & car radios. Our bed rolled. We had an eastern exposure & when the sun came up it became very hot. We have platinum status & were told we were upgraded; the hotel was half full & we had a standard room. read more
1 year ago
A wonderful Marriott hotel with the Queen's Head Eatery and Bar, which offers fantastic service and a delicious menu--highly recommend the calamari! On the 20th floor, the Churchill Restaurant and Bar provides breathtaking views from above, making it a perfect spot to relax. Plus, the hotel's prime location is just a short distance from the port, making it an ideal choice for cruisers. read more
2 years ago
Splurged for corner room. Worth it!! Decently priced, clean, and centrally located. Would def stay here again. All staff was super friendly nice & professional. Will def stay again. Breakfast is phenomenal!! Worth every penny, bring a bit of food back to your room fridge for the future snacking. Make sure you go to 20th floor rooftop bar & enjoy the view/drink!! Enjoy. Gym is open 24/hours with key access on 2nd floor. Highly recommend. Plenty of restaurants around, barber, anything you need. Rolex stores, Louis Vuitton... you need it, you can walk to it. Water/harbor front -15 min walk but it's easy, fun, & entertaining. Def go!! read more
3 years ago
Whew. A few problems to deal with. The car park is an issue, and although there was an individual at the door when we pulled up, he was not inclined to help. Checking in was another issue. Not what we expect for Marriott. We have the breakfast paid for in advance. FYI... this does not include what's in the menu. Would have been nice to know before I ordered breakfast. Buffet only. On the web sight it does say laundry available. This does not mean it's available to you. It's a service offered. Pricey! Just off for a Marriott. read more
3 years ago
I'm an avid traveler and guest of Marriott, and tend to seek out their properties over other brands. On this trip to Auckland (it's currently my last night here) I found the Four Points Sheraton Auckland and thought it was a good deal. 1) Night One - * My flight had been delayed, so we didn't arrive until after midnight. I arrived to the hotel and checked into my room. The room itself was quite small - much moreso than I'd expected - but I was so tired that I just went to sleep immediately. 2) Night Two - * I called downstairs to request an upgrade to a bigger room with a better view and the kindest, most professional staff named Oliver came to my room with my new key. Everyone who works here has been very kind actually, but he was the best! I was told that the upgrade would be an additional NZ$30 for the new room. Turns out it was an additional NZ$30 per night. This could have been a misunderstanding on my part, but they should have handled this at the Front Desk and shown me a statement to avoid any confusion. I never actually saw a rate, just told verbally at the door to my room which left greater room for misunderstandings to happen. Everything was authorized verbally and we were not on the same page, apparently. Despite that, the new room was lovely. It was on a higher floor with a better view and offered much more space. It even had a soak-in tub! I definitely felt like a genuine effort was made. On this day a friend from the area came to visit me. It was our first time ever meeting in person. Upon his arrival, a staff member named Mateo immediately offered him a key to my room which was terribly concerning. My guest had only given my first name and room #, nothing more. He could've been a delivery person for all they knew! I was on the phone with the friend as he was entering the lobby and heard everything. This was a first for me and made me concerned about the hotel's attention to guests' security. I reported it to the night manager later that evening but no update since. Which was fine, at first... 3) Night Three * It happened again. Another friend came by so the front desk called me for permission to let him up. As I was answering they asked if I wanted to give him a key to my room. I declined and asked them to please stop offering keys to my room to outside guests. I didn't catch the name of the staff member this time. Later as we left to go shopping, I marked my room for Housekeeping. I returned about 4 hours later and nothing was clean. The bed hadn't been made since I checked in. Towels weren't refreshed. Nothing. This was pretty frustrating. I called to let them know and was told that Housekeeping were on their way out for the day. 4) Night Four * At this point my sheets had come undone and were all over the place when I woke up, causing me to notice that they weren't even actually clean. There were brown streaks and stains on them as well as on two of the pillowcases (photos attached). One spot seemed to be a bloodstain. I was MORTIFIED. I called down immediately to let Guest Services know. They sent Housekeeping up to clean the room and change all the sheets. But learning that I had been sleeping in someone else's filth for days just gave me the ICK! (Still does tbh!) No compensation has been offered - just the changing of the sheets even though I check out tomorrow. I should also mention that the Housekeeping guys who came by were absolutely lovely and did a great job fixing up the room. I just wish it had happened sooner so I could've actually enjoyed a clean environment throughout my stay, not just for the last night. I paid for that but never got it. Overall I'd say the location and interiors were great, but I do regret choosing this hotel over my other options. I feel there would've been fewer problems at the Pullman or the JW Marriott, or even the Hilton. And to this moment (it's currently midnight on my final night here) there has still been no gesture made and zero compensation offered as a resolution. If you want a true 4-star experience, you may want to look elsewhere... read more
VISIT: end of February 2020 Overall, we had a very pleasant stay here with the fantastic and comfortable rooms! STAFF: We asked for help from the front staff several times and they were always courteous along with the waitstaff at the restaurant ROOMS: updated rooms in a quaint setting. I attached a photo of the shower floor which was an interesting design, but kept leaking out of the shower onto the bathroom floor, so that was a bit of a mess. The beds were insanely comfortable with plenty of outlets in the room BREAKFAST: Unfortunately, we had early morning tours the entire time we were here and the restaurant wasn't open at this time, and nothing nearby was open. However, when you call the concierge we had our breakfast boxes ready by the time we went downstairs and they included a HUGE amount of food: water bottle, pastry, 2 whole fruits, container of yogurt with fruit and a sandwich! RESTAURANT (Queen's Head Bar & Eatery): We frequented the restaurant regularly and was perfect as we got back from our tours late, so it was nice to have this as a viable and yummy option to have and relatively well priced, considering what we ordered. I actually hate eating at hotel restaurants because of the prices, but this was decent and convenient ROOFTOP BAR (The Churchill): get there early for these fantastic views! Seating is very limited and we awkwardly stood and waited for a spot to open up anywhere. The outdoor seating is very limited, so I would suggest getting there early! Drinks were fantastic and I love the decor of the bar and the bartenders attire (see my review for them) LOCATION: was a good walk (not light) to the city center. It is in a more deserted part of town however, so our morning tour pickups were just a bit haunting at times. Not necessarily unsafe, but just a typical city in the early morning with no light read more
3 years ago
2 years ago
Good location, but the rooms (ours) was small and what they called a King bed, is a Queen in America. Our included breakfast was super. Our feather free booking was not; so we had to wait after a very late check-in for replacement pillows. read more
If you want to be in the CBD in Auckland, then the Four Points is the place for you. After a long travel day we arrived at the Four Points, after taking the Skybus (last stop on the line). The Four Points is on a slope and the lobby is not at the same level as Queen Street. The Lobby is actually off of Mayoral Drive. But don't fret, a quick trip up to the Lobby is easy. Once in the Lobby, there were a few others that were checking in. Once it was our turn someone else decided that they needed to talk to the specific Front Desk person that was going to help us next. I had clearly made a motion about this, but this person didn't care and I thought that the front desk staff should have thought of who was actually next and prioritized this better. The other front desk person was a trainee and the check in took an inordinate amount of time. Others had started and ended their check in process in the time that we were standing there. Being a Titanium member I was asked if I wanted points or the b-fast, decided to go with the points. Once in the room, we had a great view of the Sky Tower and Queen Street. The room was clean, quiet and comfortable. In the Morning we decided that we would have b-fast in the restaurant. remember my choice of not taking the b-fast option, D'oh! Anyways, there were 4 of us for b-fast. All but me ordered a coffee/tea and a muffin, I decided to go for the buffet. The server saw that I was a Titanium member, and charged us the buffet and 3 drinks. Very considerate of her to do that for us. Overall, the hotel has a fabulous location, the rooms are clean, modern, well appointed and quiet. The front desk, both the check in and check out processes could have been better. All of the other services were great. I would definitely go back to the Four Points in Auckland. read more
We stayed here 1 night upon arrival in Auckland in December. First, location: The hotel is located in the central business district in downtown. Great location a few blocks from the water, Skytower, and shopping and restaurants. Second, atmosphere: lobby is welcoming and seems relatively new. There is an aroma pumped into the air that was a bit stifling for me but the ambiance is polished and quiet. We had a King room on the 8th floor. It was small to me but we'll appointed and comfortable. No bidet in bathroom. It would be great if Marriott would add bidets to their en-suite bathrooms, even if just the handheld feature. Third, service: did not try any of the food so can't comment on that. The front desk personnel did not acknowledge Marriott Bonvoy Elite status nor did they properly explain benefits granted at this hotel. Overall, it's a nice hotel in a great location and I would stay again. read more
3 years ago
2 years ago
8 years ago
Excellent service and accommodations! All the staff are very friendly, helpful, and welcoming. The restaurant in the lobby has an excellent breakfast and I highly recommend it. read more
7 years ago
