Very nice hotel and friendly service. Loved the veggie omlettes made to order. You can order if you get the buffett. Rooms were clean and the bed was very comfortable. read more

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I stayed at the Four Points by Sheraton Coral Gables for 2 nights before our cruise and then 1 night after our cruise. Our flight landed at 11pm so we didn't get to the hotel until about 12am. I had alerted them in the Marriott app prior and they were very accommodating about it. Night staff that checked us in were very nice and friendly. The room was clean, if a bit small. I did not think it was odd that they only had double beds if you wanted two beds. We made due. The bathroom is very big and I appreciated the walk in shower. I despise tubs. Beds were comfortable, if again, a little small. When we checked back in for our last night, it was about 11am and our room was not ready yet. No problem, they took our bags and it was ready at around 2pm. We did have breakfast the next morning and it was pretty basic, hotel breakfast with a few hot items and a fruit bar. All in all, very little / no complaints here! read more

What a fantastic stay! This hotel truly knows how to make guests feel comfortable and pampered. The rooms are sleek and modern, with an extra touch of attention to cleanliness that's hard to beat. The bed? Absolute perfection--so comfy that I almost didn't want to leave in the morning. And the pillows? Just the right amount of fluff! I also loved the thoughtful complimentary amenities like mouthwash, Q-tips, and makeup remover. It's those little extras that show they really care about their guests. Another big plus? The hotel smelled amazing! None of that stale or musty odor you sometimes get at other places--it felt fresh and inviting from the moment I walked in. If you're in town and need a place to stay, I highly recommend this spot. Clean, comfortable, and all-around pleasant--what more could you ask for? I'll definitely be back! read more

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OKAY ON-SITE RESTAURANT Too tired to go out for dinner, we did takeout from the on-site restaurant at the Four Points by Sheraton Coral Gables. It was better than expected. Not sure if this restaurant is an independent restaurant or part of the Sheraton. We ordered a Caesar salad (around $12) and a Cuban sandwich (around $16). The large Caesar was nicely dressed with shaved parmesan cheese. The Cuban sandwich could have been more stuffed but it was served hot with fresh roast pork as well as ham, melted cheese and pickle slices. It came with a side of fries that were too salty. The next morning, we did the AYCE breakfast buffet ($18) that came with a choice of made-to-order omelets, fried eggs or breakfast sandwich. We enjoyed the freshly prepared omelet and breakfast sandwich. We were disappointed with the buffet's generic offerings - many of the hot food selections appeared to be heat-and-serve premade food - scrambled eggs, greasy mushy breakfast potatoes, barely warm French toast sticks, bacon and sausage. The fruit salads were a watery mess of overripe and sour fruit. Service by the hard working hostess was good. Overall, we enjoy the Sheraton Four Corners for its clean and well-maintained rooms. The issues mentioned in our earlier reviews still stand (tight parking garage and missing front desk staff) - but sometimes one needs to overlook the hotel's shortcomings when faced with the very pricey rates of the new boutique hotels popping up in Coral Gables. read more

AWFUL AWFUL customer service Front desk girl Isabelle is rude and the manger Diego is not trustworthy We were staying on points and than they charged $205 and when i tried to get fixed it took almost 2 weeks and multiple calls Diego claimed due to all the issues he'd also refund our points Well he fixed the $205 but didnt give points back and now wont even take my calls ID never recommend this hotel Language barrier is really bad too Stay elsewhere read more

We are staying here because it's not too far from the Cruise Terminal. My relative booked this place and it's really nice. The room is clean, the Staff is friendly and they have a restaurant on the Second Floor. My only gripe is, my room was chilly, it's no heat option on the Thermostat . We turned off the Thermostat and it was still cold in there. My Husband called the desk clerk to ask for an extra blanket and a short time later someone brought us a Sheet!! lol smh. But other than that, everything was fine. read more

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Erin at the front desk was incredibly friendly and knowledgeable. He made our check-in process quick and easy, and we really appreciated the warm welcome to the hotel. He made us feel at home right away. Thank you so much for an amazing stay, and for making us feel so welcome! read more

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I've called the hotel over 10 times and no one answers. I left a message for the general manager, not sure he received it. The woman who works the reception during the week, from 9AM is lazy. It's a shame because they lost me as a future guest. And I was planning on staying 7 nights every month until October. read more

There is artificial "fragrance" throughout the building, including in the rooms. I had to air out my clothes and luggage for a week after I got home, because the stuff doesn't wash out, no matter what you do. Attention, management: this is not pleasant for your guests, it's an unnecessary imposition. Otherwise, the hotel was well kept up, the service was very nice, and the street noise wasn't bad on an upper floor. One oddity was that there was no place in the room to hang up a dress, only short things like shirts or jackets. read more

The room is clean,internet is fast enough. It is easy to miss in the Miami traffic. The hotel can be more than it is...but it can do. read more

Four Points by Sheraton Coral Gables - Pool area from our room - Hotels Near Me - Coral Gables, Florida

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On the positive side, the front desk staff were kind and helpful. On the downside: Guests CANNOT adjust the temperature in your own room!!! So I was freezing for three days straight...getting out of the shower was awful. It's especially silly because I don't need much A/C-- I would be saving them money! Quite noisy between adjoining rooms. Another annoyance is that there aren't enough front desk staff. Many times I'm just standing at the counter completely alone....they probably lose customers that way. read more

This place is really quite unfortunate - would not recommend staying here. The pool was closed (which is the main reason why I was planning on staying here), the ice machine was broken, the body wash dispenser was broken, the front desk girl was very unfriendly and did not let me know about any amenities or hotel details when I checked in - not even the time of breakfast or where the gym was located, and overall this place is just a very small, food was not very good and I had to go downstairs and wait in line to pay for the meal.. the list goes on. Would not stay here again. read more

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Rooms were clean, regular direct tv cable. Not many frills but the pool deck is really nice. There is also a cafe with the basics on the property, free WIFI, and a small grab and go store near the front desk. I was in the 9th floor. There was a weird pretty strong stench in the air from the elevator to my room. Kinda smelled like an old swimming suit or like lake water. However the smell was less apparent in the room. I had a great experience with the team here at this property. I landed in Miami and spent the first 10 hours of my 6 day business trip trying to work out issues with an Air BnB i'd booked. From the time I arrived on day 1, Wilbert greeted me with a kind smile. He gave me the rates and offered to hold the quote and suggested I relax in the lobby while I decide. Also, he explained that he would be leaving but would let the next guest services team member know to hold the rate. Once i was ready to reserve my room Aaron was patient and understanding. He offered help with bag, suggested great spots to eat in the area and gave me the routes for transit incase I didn't want to take uber. Aaron also each day inquired about how my training went and wether my refund with the short term rental company got resolved. Each day he took time to suggest places to eat and go shopping. Christian was so kind letting me know my deliveries arrived and helping me coordinate pick up at guest services. Stacy was pleasant and helped to request restock for towels and even shared suggestions for nail places! On my last day Esteban stopped by my room to coordinate check out so the room could be cleaned. He was so kind and polite offered help with my bags on my way to check out. If you are on a work trip or family trip this is an affordable place to stay in a nice area. The whole team is pleasant I would definitely recommend this hotel and come back! read more

Gorgeous hotel right off of Bird Rd. My coworker and I stayed here because we had some work meetings in the vicinity. The hotel is valet only ($25 for overnight parking) for a car - just FYI. Hotel nightly rates were reasonable and there is a rate with breakfast included. The hotel and the room I stayed in was overall very modern and chic. The fitness center is 24 hours and is on the 5th floor. Breakfast in the morning was great and the coffee is really tasty. Would definitely recommend! read more

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I hate it here *huge sigh*. Upon checkin I was informed that the housekeepers wont be changing my linens because I'm only staying for 3 days. I think that is a horrible policy and should be told to guests when they book. When I entered my room it was not cleaned well (see pictures). Filthy bedding, hair in the sink, just poor cleanliness. Luckily, I brought lysol with me. The biggest con is that I paid for a room with a king size bed. This bed is definitely not king size. Its definitely a queen. A queen is 60 inches in width and I'm 5'4 so I can tell when I lay across the bed. When I called the front desk there was no recourse. Bad start to whats supposed to a chill vacation. I DO NOT RECCOMEND THIS HOTEL!!!! read more

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Great location in Coral Gables. A little tricky on entering hotel because of traffic. It has a parking garage. Rooms are comfortable including bed and pillows. They have a nice pool and bar on rooftop. Updated bathroom with nice shower. I would go back if you like Coral Gables and want to visit Merrick Park for dining and shopping. Used Asian Kitchen for delivery. Recommend it too. read more

Super cute and cozy stay here! The staff was very welcoming and friendly. They said the breakfast was worth it and it really is! They had good filling options. Walking distance to a bunch of fun parts of coral gables and not far from the metro rail to go into town. read more

I have to reduce this to 3 stars now that corporate has forwarded me the final invoice & the most asinine way to sneak in & improperly explain charges! Do NOT expect the price you pay while booking on Expedia or any 3rd party site is correct! The extra charge will be 1/4+ of the total, if not more, because they slightly fail to mention there is a "room fee" on top of the reservation for staying in the room, PER night. As well as a valet charge, PER day (it also does not state that upon booking). Then, they add on another couple of fees that appear to be charged PER day, on top of your accommodations you already booked & prepaid for. While the place was very nice, myself & corporate are pretty disgusted with the final bill & HOW the staff handled it when we called with questions. Not only were we dismissed immediately & put on hold for over 10 minutes, the next staff member who answered the call was VERY quick to say "we have no record of those charges on our end. You'll have to contact Expedia because it is their charge." ...funny how Expedia explained it in less time, and with TRUTH! We had to request a copy of the ITEMIZED invoice from Four Points in order to break down the extra charges... and it wasn't easy to decipher. It was extremely alarming, very shady, and totally made us reconsider ever booking here again or using a partner affiliation in accommodations in the future. read more

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As other Yelpers have said this hotel is clean and shiny! The location is good but not great as you will need to drive to any beach or night club...if you do decide to walk to the local mall where there are a few restaurants you will be very sweaty by the time you get there. Parking is valet only and costs $20 per night and is the reason for me personally I won't use this hotel again. I just have a thing about having my car held hostage every night... yes I am weird that way. Tried to get coffee in the morning in the lobby but there were no coffee cups so I tried the restaurant on the second floor and the waiter on duty told me they don't have to go coffee cups... really? That's not even true. He just blew me off so rather than buy an entire breakfast I departed and ate elsewhere. His attitude and blowing me off just really didn't sit well with me. read more

The room temperature was too warm. I was told the thermostat did not change the individual room temperature. The pillows were horrible. Parking garage is treacherous and cost $20 per day and it is self parking. No view to speak of and to the windows don't open. Only reason to go here is if the price was low enough compared to many nicer hotels. The staff was friendly and room service is daily. read more

Very modern, clean business hotel. Very friendly staff. Rooms are a little on the small side but they are very comfortable. Staff definitely are very nice and professional. I would recommend staying here if you're in the area. read more

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Room is very clean. Breakfast is really good even though every day is the same thing. Front desk is very friendly as well. I highly recommend!!! read more

‼Hopefully this location is renovated soon, it's located in such a nice area (caddy corner from the Maserati showroom). It fails to reach 5 stars for the following reasons: reservation room accommodations not noted on account as staff had stated over the phone , rooms had badly stained carpet (I covered the carpet with requested extra bed sheets), pillows were requested to be replaced due to a sweaty odor, new bedding was requested due to finding stains, staff unaware of correct in house dinning hours, management stating she was unaware of above listed issues although these things were reported. There were some positives starting with a staff member by the name of Diegowho went above and beyond to try and fix the reported issues with the limited authority he had due to being new. The gym, pool and breakfast options were decent. This place will not be an option to reserve in the future unless they renovate and support staff with adequate training. read more

Be careful! VALET WILL SEARCH YOUR CAR AND TAKE FROM YOU! I stayed over last night and as I pick up my car, I go to work and check my book bag that was in my car and the guy robbed me. My book bag was opened, and everything valuable besides my black beats that are beat up is gone. I'm a so livid right now. My fathers medication was taken, and 80 dollars worth. It's been a couple days and I have yet to receive a phone call from a manager ? Did you fire him ???? read more

I would definitely stay here again! Nice, clean & spacious room and walking distance to Merrick Park where we celebrated New Year's eve so this hotel is so convenient for us. read more

Very nice hotel. Clean, great location, and wonderful staff. Aaron at the front desk was professional and friendly. The food in the restaurant was nice too. read more

Overpriced hotel. Had a piece of jewerly go missing from my room. Would not recommend this hotel or this company.

No hot water to take a shower. Inattentive front desk staff. Absolutely the worst hotel I have ever stayed in. They have a history of broken showers and covering up the issue. Don't stay at this hotel. read more

This hotel is nice to look at. However the parking garage is a nightmare to get in and out of. Having to leave my car every time I came back just to let somebody at the front desk know they had to open the gate was frustrating. The elevator buttons don't work and you can't enter the building from just any floor you have to walk down to the 2nd floor through the parking lot to enter the building with all of our luggage and no assistance with it I may add. The front desk lady at night was not helpful in the slightest. And to end the stay we had a rude awakening after coming to sleep at 4 in the morning at 10 am from the cleaning staff yelling saying they needed to clean the room when our check out time was 11am. Overall in terms of luxury I was not impressed. read more

Four Points by Sheraton Coral Gables - Loby view from the 2nd floor - Hotels Near Me - Coral Gables, Florida

Modern, petite, clean, newish hotel in coral gables. Rooms are standard size, comfortable queen bed that is high off the ground. Bathroom is new, good counter space, hairdryer if you don't travel with your own. Additionally shampoo, conditioner, and body wash are standard in the shower. Water heats up quickly! In terms of additional room amenities: iron, board, petite coffee maker(not a Keurig) with coffee, gratis water. Sound: I rarely hear any other guests. Business area- computer with black and white printer. Coffee and tea available. Gym is standard hotel gym. Area- close to some shopping (outdoor mall) and some gyms are near by in case the hotel gym doesn't suit your fancy. read more

Excellent very modern and pretty hotel. Very comfortable sleeping and luxury bedding. Room has mini fridge. Meals in restaurant were also quite good. In residential area, not sure if there is much to walk to. Valet only parking is expensive. Definitely best rate and location in local area. read more

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We stayed at this hotel for one night last week. It was clean and efficient. Bathroom lighting is excellent. The only real complaint is the poor water pressure in the shower and the tight garage (though it was free so I guesss I can't complain). We were upgraded to a high floor and comped on the continental breakfast which was ok. read more

In Coral Gables within walking distance to Merrick Park. Also, Miracle Mile is less than a mile away. So great location with a lot to do close by. Clean, modern hotel. Great exercise room with new treadmills, elliptical, bikes, ab bench and dumbbells. Nicer than the majority of hotels I've been too and i travel alot. Pool area is on the fifth floor with a decent pool. Pool is not huge but either is hotel. Nice room with good size flat screen and modern amenities. Only problem was size, it was smaller than most hotel rooms I visit. Price was good for location and city, Miami is not cheap. Would stay again if close to why I was there read more

Ok, I'm not a big reviewer as I feel I'm super easy going. I barely review unless something really sticks out. Rooms are very clean and bed was really comfortable. But here goes: pool was closed and bar was closed. Bar is only open on weekdays. What? Ice machine broken, waffle machine broken. Fine, it happens. But what sealed the deal that I won't be back, is the cleaning staff chatting loud outside in the hallways before 9am on a Sunday. They literally yelled across the halls to each other planning their cleaning strategies. It's Sunday, come on!!! Then knocking on our door at 9:20am when my checkout was noon (asked for late checkout). After I responded not to come in, she seemed annoyed and asked what time my checkout was. Does it matter? It definitely wasn't 9:20am on a Sunday!!! People stay here for a rest from a long flight or to be close to the coral gables attractions. We pay for the rest, not to be woken up roughly by loud staff screaming outside the doors. On a good note: the front desk staff were super sweet and kind to all their guests. I wish their cleaning staff were as considerate and thoughtful as their front desk crew. read more

BEWare! Don't go here. Ever. Steer clear from this fraudulent place. Where do I start? Janet is a idiot to begin with. She needs to be fired. Seriously. No customer service at all. I'm not going to stop here I'm going to write letters. Put it in the new papers. I'm rating this hotel on every site there is possible. First let me say I had someone use the wrong card. I called the hotel Janet said she would handle the situation. Once I found out who it was I told them to leave as they didn't have the correct funds. Janet ended up charging the person cash. This was cash that wasn't supposed to be spent. After 45 mins my associate asked for a refund because of the headache of the situation and didn't feel comfortable or safe to stay at this hotel. She said yes. When he went down there she said she would only give his deposit back not the room which he was only in for 45 mins. I called several times. She told me not to worry he will get a refund each time. After 3.5 hours of calling the four points. I'm here writing this. I should be in bed for work. These people are crooks they will steal your money. I'm going to actually write more to this. I will finish off where I left off then. I'm making it my mission to let everyone know what a horrible hotel this is. I love that I have freedom of speech. read more

Great hotel if you have business nearby. Its on the edge of Coral Gables which has a nice mall and good eats, and it isn't very far from the airport. The rates are great for the area and you are walking distance from El Rinconcito El Chele if you want some good breakfast or lunch. Staff was friendly and the place is well kept compared to some of the neighboring hotels. read more

I am a person that uses yelp for every little thing and bases my decisions of the pics and reviews. I dont understand why this hotel has any bad reviews, it looks exactly as the pics on yelp and online. Very clean and nice. The area seems nice, there are some nice apartments across the street. All day valet parking is $20. Nice pool and workout area. read more

We typically stay at another property when we visit this area, but gave this hotel a try after our preferred place was sold out. I was not impressed. The room was so small! My husband, my two kids and I can normally fit comfortably in a hotel room. This was not the case here. The space is definitely tight. Also their website says they have room service, but we found out that they do not have it. This was disappointing. It was a clean property, which is always important so that was a relief. Their rates are comparable to hotels with a little better location and space so not sure I'd stay again. read more

Thank you Four Points for making my stay the most comforting experience. I have nothing to complain about. 1) Easy check-in, thanks for accommodating my early check in request. Plus you can request a late check out as well. 2) Room was clean, equipped with free water bottles and coffee, TV, iron, safe, comfy beds, pillows and sheets. 3) staff was super friendly and helpful. 4) no parking, but there's vallet and UBER/LYFT Access 4) Food was yummy, going the extra mile with Non-GMO fresh jelly and freshly squeezed oranges juice. Plus a restaurant/bar inside the hotel, w/ happy hour specials. 5) free wifi, cable tv Loved staying here and will come back if I'm in the area again. read more

Had a room on 7th floor. Middle of night( 1:30 am) people in next room starting yelling cursing screaming at each other. Could hear every word. Tried to use phone in room to call Mgr but the phone was not connected to anything. Totally useless object. Called the general number and after a long long wait someone picked up. Relayed the problem. That gal who answered the phone supposedly went up but we never heard her. A little later on the noise started up again : loud screaming, name calling, shouting. We were fearful there would be violence. Called again to main number . Gal said she would talk to them again and asked us if she should call the police! We did hear her talk with them the second time . They did quiet down then. This was going on for over an hour and they woke us up out of a full sleep. Is there not some protocol they follow for noisy guests? Why have the phones in the room if they are not connected. We had a bad night at this hotel! Seems like there is no security guard and the one gal was the only person on duty in middle of night. She said that the woman in the next room had been running all around the hotel earlier in the night! The hotel should look at its security protocols and make some changes. Only 1 person on duty at night is cause for alarm at very least! read more