They're in the middle of some renovations, but everything was fine for a simple stay for a few nights while on a work trip. Breakfast was fine and simple with nothing special. The staff is incredibly helpful and friendly. Front desk is great. read more

Rooms are comfortable and clean. Hotel staff is nice . Been there about 4 times. Will go back.

Usually, I vet my hotels a little better than this, but I booked morning of and made the 6+ hour drive from Texas to this location. This was a Priceline mystery deal , so I got it for a percentage off. I'll start with pros. The front desk ladies were AMAZING. Greeted me by Ms. and my last name. Called the room within the first 10 minutes to ask me how everything was so far.... Very professional and cordial. I worked mostly with Whitney. When she did call, I didn't complain--- because I had an "it'll do" attitude since I would be leaving in the morning. If I would've had 2 nights for the stay, I would've checked out and gone to another location, though. Another pro is River Oaks restaurant is in this same parking lot if you wanted some nice dining ($50 avg price) This location is also right off the interstate, so that was convenient for me. However.... The brand was not well represented. This location is older- outdated. The card reader was not working and has not been , I guess for that day, per one of the front desk clerks. I had to re-swipe my card and not sign for responsibilities of damages ($100 deposit held for the room). I checked my credit card and there was the initial refund given back. I'll Check later for the second after my checkout time. The room itself smelled a little stale/ old. Visually- it was ok .. older- but okay. The AC kicked on as I entered and it was very loud. I opted to turn it off. It is very cold. I checked for bedbugs- I didn't see anything. I did read a review from 5 years ago that they had experienced bedbugs. I did not see any. Still- I did not sleep under all covers. Pillowcase was a little dirty, it seemed. I just took it off and threw them both on the floor. Elevator smelled like marijuana. This along is an absolute deal breaker to me. I cannot enjoy myself if I smell it. It's a mood killer for me- instantly. The Priceline deal made this stay around $155 (with the $9 insurance) I wouldn't have paid that full $185 for this experience. Breakfast would've been an additional charge too, I believe. $12+. Overall, I will not revisit. 2 stars for the staff!! read more

The only reason I'm giving it as many stars as I am is because of the employees!! all the staff is always so nice and I look forward to seeing them. The hotel needs to be updated real bad and needs a better air conditioning system in the whole building not just the rooms. I hope they realize what a wonderful staff they have here because that's the only reason I keep coming back. also, they double charge you for tourism, tax occupancy, and tourism. I got charged twice on my last three trips there. read more

I have to say, the catering company @ladyhibachi that makes the breakfast are incredible. I mentioned that once to the Marco that I loved their shrimp and grits and they made it special for me. I stay in hotels a lot, and this is just over the top customer service. 10 stars read more

Four Points by Sheraton Memphis East - Four Points Hotel East Memphis. - Hotels Near Me - Memphis, Tennessee

5/3/22: Traveling from Dallas, TX. This was our first visit to Memphis and we chose this property. Janice was great checking us in and she provided a ton of useful information about the local area. She made us feel welcomed. Lynette was also great and super friendly. The room was clean and quiet, and there was plenty of parking. It wasn't too far from Beale St and we truly enjoyed our stay. read more

Pick a different hotel. The place is run down and stinks. The elevator smelled like a dog has been swimming in the pool and then lingered. The hallways were musty and dirty. The rooms looked like someone just Painted over old wallpaper. The only thing good about this place was the very nice staff at the front desk that checked us in. read more

Clean and safe, though the property is showing some wear and tear. Water pressure in showers is awful. All staff were friendly and helpful. A good base from which to proceed on your Memphis adventures. read more

Decent hotel, however car thieves are hitting this place hard. Was supposed to stay there two weeks, left after two nights. Both of our vehicles had windows smashed out an ransacked. It wasn't just our vehicles either. Both nights we were there many cars broken into read more

Four Points by Sheraton Memphis East - Hotels Near Me - Memphis, Tennessee

See all

STAY AWAY! We stayed here while in Memphis visiting family from Atlanta, GA. Long story short my family & I were itching. My boyfriend is originally from Memphis so he began to tell us about the mosquitos out there being no joke, but after a day or so he began to ask if we feel like we had been bitten by fleas. I woke up to 4 bite marks in a str8 line across my face my face was itching so bad I went str8 to the urgent care when we were back home. during my visit to urgent care I learned that I had been bitten by bed bugs.My fave looked horrible meanwhile I don't even have acne or bad skin at all! The hotel was very short on staffing and because we didn't get up early we had to clean our own room and change our own linen. Which leads me to believe they weren't cleaning the rooms thoroughly. I was prescribed zyrtec for the itching & a hydrocortisone cream that wouldn't cause skin discoloration due to the bites being on my face. read more

Four Points by Sheraton Memphis East - Bites from bed bugs - Hotels Near Me - Memphis, Tennessee

See all

Pulling into the parking lot is a bit of a stunt move. Keep watch for this sneaky driveway! This hotel is pretty good. Service was really exceptional at the front desk and the breakfast bar. The room was OK, nothing exceptional but comfortable beds and clean. This property is showing its age a bit, but definitely better than a "budget" hotel in this area. A Security guard was visible at all times in the parking lot and lobby, unfortunately a "must have" in Memphis. Overall I like this property and would recommend it. read more

I've traveled the world for leisure to 30+ countries and for business to 40+ states. Hotels can be the worst! Just wanna get in and out and have some graceful service in-between.... I tell ya: this hotel has been under renovation for 5 months = great prices on Hotwire. But, they haven't dialed it in and lowered the bar... *Couple of stand-outs: Morning front desk gal Dynesha (Benson, I asked for the name to make it more "official" in Bonvoy Marriott's world) and Sharod Adams (evening check in guy = who remembers ya from the time before). These people ain't even working for tips! **The main measure I give for good service and true work/empathy ethic = how you hear or see them treating other customers out the corner of your eye or ear. They're always warm and kind (and patient) to all SUPER rare in this day and age, especially in the transient hotel world ~~ I really think a major asset to Marriott and the new Bonvoy brand and the company should really look into moving them around nationally or to more prestige properties in Memphis and Nashville at least. Seriously. I've got status with Hilton, SPG, Four Seasons, IHG and all of them before combined. I hope this (and the greater staff) of this hotel get recognized for their grace under pressure with all the change the last 5 months ~~~ read more

Stayed here on a business trip. A very nice hotel with very good service. The staff was very friendly and helpful when we asked questions about the area and places to eat. The location wasn't far from the airport and close to downtown Memphis. The rooms were very clean and the hotel was very well maintained. The breakfast in the morning was done well and the staff servicing the breakfast area was friendly and very attentive. I would definitely stay again and would recommend if your visiting Memphis. read more

Four Points Sheraton Memphis East just barely gets an A-Okay. Free shuttle from airport and free wi-fi, are nice, but I didn't need to use either. A shuttle to Beale Street might be nice! I found service on the phone and in person to vary widely, as some front desk clerks were awesome, and some scattered and unhelpful. There's no restaurant or bar, but they do serve a breakfast for $9 (didn't use, just head to the Blue Plate Cafe, nearby). I found the room to be adequate, with need for improvements. The bathroom door in my room got jammed at the toilet, needing brute force otherwise. The parking lot is policed by nice security guards, so your ride is safe and secure. This is 17 minutes from Beale, via a circuitous drive on I240. The location is kind of nice, though, as it's near Germantown, and nicer shops on Poplar Avenue. So your savings from staying on Beale can be spent elsewhere. I would probably stay in this area of Memphis again, but choose another hotel over Four Points Sheraton. read more

Very friendly staff and management. They have a van that will take you to and from local places.. pool is warm and clean, and they have beer pong in the lobby! read more

Four Points by Sheraton Memphis East - Hotels Near Me - Memphis, Tennessee

Fabulous hotel for the price, location...everything!! Very pleased with my visit. Very clean hotel from the moment you walk in! The customer service at the front desk was amazing! Great attitude and very accommodating!! Kimiekah Jones was the girl that helped us out at the front counter. She was just such a delight and so cheery from the moment we walked in. We paid $100 for the room. One night. Great price!! And it is an amazing location. Better than downtown Memphis. It is located by Germantown which has great restaurants and a very beautiful affluent neighborhood. The hotel is perfect for anyone that just wants to stay at a nice clean hotel and get a good nights sleep. The bathrooms are a little small but who cares! They are very clean compared to a lot of the other hotels that we stayed at while we were in Memphis and we paid more for those! I would definitely recommend this to anybody who is looking for a clean hotel with a soft bed and a clean room. The hotel has a contemporary look and there is always someone walking around cleaning the walls and mopping the floors. He was really nice too!! Highly recommended!! Thank you for such a wonderful experience!! read more

Awesome staff. We were there for a baseball tournament. Checked in on Thursday. On Friday a storm came through and the hotel lost power. The staff made arrangements for our team to move to their "sister" hotel. Robin even drove to the other hotel to make sure we all got checked in without any problems. They went above and beyond for us. read more

Why is there so much hate here? Our room was clean, the hotel was clean, and we took advantage of the gym. There also is free parking and wifi. This hotel is close to Beale Street and other attractions. The only reason why it isn't a 4-star is because the breakfast is $10pp. Lame. read more

I want to rate this higher because the front desk was so friendly to me when I arrived pretty late at night. He was wonderful. I'm rating it lower based on the age and cleanliness of the room. I was too tired to switch rooms and was just there to crash a few hours before an early morning meeting so tried my best to look past a toilet seat that was broke loose from the toilet, a dirty headboard, and a older sunk in mattress. I quickly wiped down the headboard and tried to focus on sleep. As other reviews online note, the bathroom is tiny! You have to angle in to shut the door that nearly grazes the toilet. The area is convenient and safe. The rate was affordable. I chose this room over the Hyatt Place which I had stayed at for similar rate last trip because I am a SPG member and wanted to take advantage of building points on my loyalty account. I'd like to see a remodel to the building before it would be my first choice in the future. read more

We stayed for 3 nights during the last week of August. The room was very clean and spacious. The bed was very comfortable! The bathroom was a little small but totally acceptable. The hotel's location is a little tricky as there is only one way in and one way out and it is situated in the middle of a very heavy traffic location. What I really want to say is the staff is AMAZING. The first night we arrived, we had forgotten something and the front desk was quick to remedy the situation. HOWEVER, my main praise comes on the day we checked out. I had taken off an irreplaceable necklace and left it in the room when we checked out on Monday. Halfway home I realized and immediately called the hotel. Stephanie took down all of my information and promised to do all she could to recover my necklace. She told me that she and the hotel manager were going to search the room themselves to look for my necklace. When she called me back a couple hours later, she had my necklace. Turns out the housekeeper (wish I knew her name) had already found it and had it on her cart. They shipped my necklace to me and I received it today. Anyway - We had a great stay and would definitely recommend this hotel to others traveling to Memphis. read more

By far the cleanest and most updated place we stayed on our trip. The staff was very friendly and helpful. Breakfast was great. Plenty of things to do nearby. read more

Perfect for business travelers. I had no problems. This seems like a much safer option than some other hotels closer to the airport. Free shuttle which they booked ahead of time to ensure timely departure, newly renovated everything, comfy bed, complimentary bottled water in the rooms, free breakfast. Chris helped me sign up with their rewards program. I was here for work and conducted several interviews in the lobby undisturbed. I will definitely stay here again. read more

Four Points by Sheraton Memphis East - New everything - Hotels Near Me - Memphis, Tennessee

This is the typical airport hotel that I don't like, except that it isn't an airport hotel. The lobby and common areas aren't too bad, but the rooms need to be updated. We were told that our room price included a free breakfast, but that was a lie. There were three separate parties in the restaurant who told the waitress that we were told our breakfast was free, but she said that someone was mistaken. Room service begins around 8:30 on the weekends, which is way too early. I put the card that read "Later please" on the door handle. We received a note under our door that said that we would have to request room service, since we left the note on the door. What does "Later please" mean then? The lighting in the room was terrible. The bathroom was very small. Apparently, the bathroom tiles were newly installed, since there were penciled measurement markings on the tiles. The best thing about the hotel was the free parking, free internet and the bed. read more

I'm not sure what the previous reviewer was expecting from a three-star hotel, but my wife and I stayed here New Year's Eve night and we thoroughly enjoyed our stay. The hotel is well-kept, clean, has a classy (not-over-the-top) decor (main lobby, hallways, and rooms - ours at least), offers free wifi, has a very large fitness center with modern, fully-operational equipment, and every member of the staff we came across was friendly and acknowledging. The location is convenient to Beale Street and the downtown Memphis area, and yields no worries about safety when coming and going during the late hours of the night. The hotel didn't seem too incredibly busy, so no concerns about finding a good parking space; but I'd imagine if it were at full capacity, there might be some. We ended up making a last minute reservation for a single night, so the rate wasn't the best ($119); but for the experience and the limited notice, I'd say it was worth it. We didn't get a chance to try breakfast since we usually stay out way too late, and wake up way too late the following morning/afternoon, so I can't speak on how good a value the $9 meal is; however, maybe it's just us, but it's like people make or break hotels in reviews based on continental breakfast, and that in itself seems silly. But again, maybe it's just us... Bottom line, next time we're in Memphis for more than a few hours, Four Points will be on our list for convenient and confident places to call temporary home. I think if given the chance, assuming you're not a crazed breakfast tyrant, you just might enjoy it as well. read more

See all

The front desk staff was very friendly. Please don't ever leave anything behind in your room and expect to get it back. It was my fault that I left my watch on the bathroom sink. I called to report that I had left it there and it is no where to be found. I KNOW I left it there by accident. The manager told me that it was not turned in and that she could not accuse anyone for stealing. I wasn't saying anyone stole anything. All I know is who ever cleaned room 309 at the Four Points Sheraton on the morning of 8.29.19 either found the watch and turned it in or did not turn it in. Either way my watch is in the possession of someone that works at this hotel. Makes me sad because it was a very sentimental gift from my husband. read more

I tried to order room service, but even though all of the printed literature in the room said that their kitchen was supposed to close at 10p, when I tried to order at 9.15pm, I was told on the phone that the kitchen had already closed at 9pm. The sink in the bathroom is blocked because the plug is stuck in the down position. The door to the bathroom doesn't actually have space to close if the toilet seat is down, so you can only close the door by opening the toilet, squeezing into the bathroom, then putting the seat down afterwards. The tiling in the shower is cracked, and (more worryingly) the tiling on the wall doesn't actually reach the end of the shower, so there is a 1.5" vertical line of exposed interior wall structure (!) The bed is ridiculously soft (and I generally like a soft bed). Showtime is programmed into the television, but is not available and there is no signal on that channel. When it rained, the cable went out entirely. Luckily it only rained for 15 minutes or so. The air conditioner is surprisingly loud, difficult to hear anything over it, very difficult to sleep through it, like a car engine level of noise. And the thermostat is completely dysfunctional, so you just have to manually turn on and off the a/c. I would be perfectly happy with no frills, but this is just a mess. Very uncomfortable and stressfull (which is not what you want from any hotel). There are too many dilapidated, broken, non-functional details. They need to spend less money on the clunky furniture and pay your maintenance staff to repair the amenities. read more

The 3rd floor smells like animals peed on the carpet and it was never cleaned. The TV in the room is small and the remote doesn't have a guide. The bed is ok but not the most comfortable. read more

Hotel was not clean, hotel staff was unprofessional. Hotel has dropped in quality over past year. Breakfast was sub standard. Who puts hotdogs on a breakfast bar? Folio bill was not correct. Entrance to hotel from Poplar Ave is very dangerous. Much better hotels close by on Shady Grove lane- Hampton and Embassy Suites. read more

We loved our stay here. The staff was friendly and helpful. They even gave us breakfast because it was our wedding weekend. The room was clean and comfortable with great rates. The only complication we had was the location because we weren't used to the area and it was hard to get in and back out again. But we will definitely stay here again. read more

I have stayed here twice in the last 3 months for business trips. The location is super convenient and the management is very attentive. I had a small issue with my room and they turned it around immediately, which I very much appreciated. Very well run! read more

Sometimes, it's not just the rooms and the amenities, it's the staff. In my case, it was exactly that. I had the privilege of meeting Kimieka, Autumn, and Marcy at the front desk. Each one of them was as helpful and as welcoming as a group of front desk attendants can be. They even helped me in a bind when I needed to get to the airport at 4 a.m.! Because of them, my stay the 4 Points was a very warm, pleasant, and memorable one. As long as this group stays in tact, I highly recommend staying here when in the Memphis area. (P.S. The rooms are great, too!) read more

The customer service is all this property possesses. It is very dated and old. The hallway and the elevator smells old & musty. My room had a very strong horrible scent & the nice gentleman at the front desk brought a clean air machine to my room. It helped a tiny bit but the scent had given me a migraine. The air conditioning unit was loud and didn't cool the room. My bathroom door got stuck on the commode and the facial tissue looked used. One of the worst properties I have ever stayed at. I checked out a day early. Cisco was very apologetic and made my checkout easy. Poor representation of an SPG property. read more

I checked in to the Four Points on June 19th and was really pleased with the hotel. I found it reasonably priced, in a good location, and decently clean. The woman who checked me in was a joy to work with and checked us in early. I put my stuff in my room and left until about 10pm. I had just settled into bed when I saw a bed bug crawling in my bed. I phoned the front desk and was told they would switch my room and the manager would be up in 30 minutes. I simply asked to check out of the hotel and be issued a refund, which she granted. I was never issued an apology and I was treated like a pain in the butt. I am a pilot and am on the road about 4-6 days a week. I am used to hotels and understand what comes with the territory but I just can't stomach bed bugs. Just wanted to give others a heads up. read more

A wonderful experience and awesome staff. I stayed here with my mom and great niece. I love Sheraton Four Points.

Staff was great and friendly, but room was not that great. Small hard beds, small tv that can only be seen from bed. Loud ac unit and hallways need updating. But again checkin staff was great. read more

Some friends and I stayed here for a weekend.....The staff was extreme nice. But this hotel needs some upgrades. To start things off every time we tried to get into our room it took atleast 5 minutes because the door wouldn't read the card I'm assuming the sensor is messed up. The ice machine on our floor wasn't working which wasn't a huge issue. As far as the shower the handle was wobbly and you had to pretty much guesstimate where to turn for the water to be hot it you went a little too far to the left the water would be cold. Also our last day there we needed towels. We called downstairs and were told towels were being washed and we would be brought some when they were done.... I've never been to a hotel that ran out of TOWELS. I wouldn't stay here again until upgrades are done... read more

We've been here for a 4 day visit with our son and daughter in law who live in Memphis. This hotel is centrally located. It has the non-negotiables such as a clean, sharp looking, safe hotel. Manager Ladonna does a great job at being a cheerful, warm, welcoming host. Jackie in the little cafe on site is another ray of Sunshine and helpful hospitality. The king bed was comfy and the bedding was luxurious. The pool is clean and because we hit perfect weather 9/10-9/13 we used it a lot. We plan to return to Memphis for future visits and will happily come back. Extra good things: It's a SPG property Free hotel shuttle to/from airport Above and beyond: Shuttle took us to nearby shopping area and fetched us when our shopping was done. Tipping the driver is appropriate . read more

I had the delight of having a room by the elevator with a view of a giant loud air conditioning unit. The bed was comfortable but makes this weird squeaking noise that is so loud that you can hear it through walls. I paid $10 for eggs and fruit for breakfast. The fruit was inedible because it had already started to ferment. The staff was lovely and the room was clean. As a newly minted traveling salesgirl, I'm on the lookout for a hotel chain to meet my needs. 4 Points may not be it. read more

This is the only Starwood in town if I remember. The bathrooms were some of the smallest I've encountered, literally tiny. The restaurant is in an adjacent building, so not a big deal. Unless a Four Points is new, you are usually getting a 2-3 star experience. This was no different. I would probably not stay here again, unless a total makeover was completed. read more

Convenient location with decent rates. The room I stayed in has carpet on the floor that needs some remodeling. Air conditioning is constantly running if kept at 70 degrees. The shower head in the bathroom does not work properly. They had barbecue one day. It is also kind of complicated to get to the hotel, if you are not used to the area. read more