Beautiful Hotel! We were very impressed when we arrived. It is impressive. The front desk young man was very friendly and efficient. We were quickly checked in and headed to our room. Our room was very spacious, nicely furnished, and clean. My husband wanted to raise the blinds but couldn't find a control to operate. We called to the front desk to ask about operating the blinds. He told my husband where the remote is located on the wall. Alas no remote. He said he wound send maintenance person up to raise the blinds. Then I noticed there was no shower curtain! Hooks but no curtain. Another call to front desk and a response he would contact maintenance. We left to go to a friend's home and stopped by the front desk to remind him and he took notes. We never were able to have blinds opened and never received a shower curtain. Too bad! It was an impressive hotel. Everything else was great including very comfortable beds. read more

Stayed here a few weeks ago. I originally scheduled a two night stay, but called ahead of time to add a night. They told me they couldn't add a night over the phone and told me to do it online. I attempted to do it online and when we arrived, they said they didn't see my additional night. When I asked if I could add a night now that I was there in person, they said they were booked out and didn't have any availability. I went online and reserved the extra night again and showed them in the front. They were then able to add the night to my stay. I was not only upset that they couldn't add a night over the phone (especially because after the fact, when I was checking in, there was a staff member on the phone setting up a reservation for someone) like all hotels do, but to be told that they were fully booked when in fact they were not, made me feel unwelcome. The staff seemed to not know what they were doing, other than one man in the front, he seemed to be the only one who could answer our questions and get everything sorted out. He also gave us water bottles for free, which we appreciated. There was one night that we returned to our room and the door was propped open like someone had been in there. This was unsettling and we had to check the room to see if everything was still where we had left it, nothing had been placed in the room, and no one was in there that shouldn't have been. Note that if the parking lot up top is full, you'll need to park under the hotel in a parking garage that has signs posted about them not being responsible if your car or items are damaged. This was worrisome especially because the garage gave a sort of eerie vibe. The World Cup games were on and there were people at the bar watching the game. The food selection is slim. The restaurant itself is only open during certain times of the day. There was a man who was walking around our room window with a phone. This was extremely unsettling because I began to wonder if the windows are see through. You can see out of them, through the curtains when in the room, but I'm not sure if that applies to the outside view as well. I felt like my privacy wasn't protected. This was an interesting experience to say the least and I am saddened that our coastal trip had added unnecessary stress because of where we stayed. read more

Hardly any staff here. Had to wait forever to even enter our room. The manager had to run up to the 3rd floor to check on the cleaning and room readiness multiple times. Tonight, we have no HOT WATER. Called the front desk 4 times no answer. Called the direct number and got a recording. Still no answer. Wanted to shower before bed. And no one is available. Pretty disappointed. Finally answered and there is one person at the desk. No maintenance staff onsite. No hot water in the hotel The poor guy is telling me that he's trying to reset the system and that it usually comes back on after 15 min. read more

Lets talk about the good....the showers are extremely nice. The bed is comfortable. The gym is nice. Now the bad...the hotel is loud. The doors are extremely heavy so when they slam its loud. They hosted a blood drive one morning so imagine lots of noisy and you stay on the 1st floor behind the bathroom. The bar/eatery is always closed..but taking to go orders. The parking is ok..but whats up with charging to park. I didnt feel safe parking underground. So paying to park after paying over 160 a night is crazy work. My 1st room air conditio leaked. They came once to clean it up. But then again a few hours later. So imagine laying in bed and its raining in your room. Horrible....so I had to move rooms at 10pm. Very inconvience. The manager is nice and tried to be accommodating. I have called several times because I left my charger in the room. Apparently it wasnt turned in. Its a $99 laptop charger. I will be stopping by again next week to see if it was turned in. It was left in the room. I can't imagine anyone else having use for it...unless u have the same surface pro laptop. I was here for a business trip and to not have have charger..was horrible. I had to wait till I got home to reorder one. read more

We stayed at the four points for two nights. The first night was okay, (except for the beds, which the bed is encased in a wooden frame with sharp edges and metal drawer handles which were sticking out and we kept bumping ankles, legs and knees. My husband even bumped his leg, tripped and fell! But the first night the room was quiet enough. The second day, I guess people above moved in, with kids. They jumped and stomped and ran through theirroom right above ours, FOR HOURS! We called the desk 4 times. The noise stopped for 20-30 minutes and then started right back up. Asked for a manager, always busy, never called back. The staff, was TOTALLY non-responsive. I understand that kids will play, but constant STOMPING was outrageous. Never ever coming back here. read more

Stayed here before without any problems except for the hard water. Tonight while checking in, a scruffy looking 50-something man in the lobby stopped a few feet from me , looked up at the ceiling and started howling like a wolf. He then spoke to the front desk agent like he knew him. I'm no hotel snob but this is inappropriate behavior. I didn't know if he was disturbed or drunk. I'll probably stay elsewhere when I'm down here again. read more

Lovely rooms with patios (not big night to sit on but could stand on it). Shower had dual heads, but no door so made for cold showers with barely Luke warm water. The room door itself wouldn't shut all the way on its own ended up having to pull on it aggressively to shut it. The bed was comfortable. Loved that there was a tv in the bedroom and living area. The doors within the room were a mix between sliding doors and regular doors. The room has a door to the living room and one to the bathroom. The living room also had a door to the bathroom. Ironing board (small one) and iron provided in the decent sized closet. Room also includes microwave and fridge. Parking is already included in your nightly rate, they have parking right out front of lobby as well as non secured underground parking. Elevator available to take you from parking garage to either lobby or hotel floors. Restaurant is on site but closes at 9PM. In the lobby theirs fruit infused water, what appeared to be soda, hot water and coffee available 24/7. Great experience with check in staff. read more

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While visiting our old state, California, we decided to take a couple of days to give our kids the Bay Area beach experience. After scouring Capitola and Santa Cruz for a hotel that wouldn't require selling a kidney, we finally found what counted as "reasonable" in July: the Four Points Sheraton Santa Cruz Scotts Valley. And by reasonable, I mean under $500 a night. Yes, you read that correctly--less than $500 a night felt like a deal. California pricing is truly a theme park all on its own. Check-in was uneventful. The staff wasn't overly friendly, but they also weren't rude--they landed in that perfectly neutral "I'm here because it's my shift" territory. We made it up to our room, dropped off our luggage, and took a look around. The hotel is definitely a little dated--think more "respectable uncle in khakis" than "trendy cousin in skinny jeans." Still, it was clean, which is the main thing you want in a hotel... unless you're the kind of person who books a place for the Instagram backdrop. In that case, keep scrolling. The room itself was comfortable enough, though nothing stood out to make this a first-choice stay. No horror stories here--just a solid "it'll do." The real selling point for us was location. Our goal was to hang out in Capitola, and this spot was only a quick 10-15 minute drive away. That meant more time for sand and surf, less time for kids asking "are we there yet?" every two minutes. In short: this isn't the hotel you brag about to your friends, but it gets the job done. Clean rooms, decent location, and the price (for July, anyway) was almost reasonable. If we're back in the area and can't snag a place closer to the beach, we'd consider staying here again. read more

Upon checking in they provide us with a luggage cart that's not working, wheels are locked it was challenged to navigate the darn thing. I used the elevator and I got stuck for 10 minutes, it seemed like an eternity as there wasn't any cell signal to call the front desk or maintenance, I even used the emergency phone but to know avail. I got a voice mail instead. After trying all the buttons the cage finally opened up. I reported the incident to the person in the front desk there wasn't any concern or sympathy from her. Furthermore, there is no complimentary water in the facility and you'll be forced to purchase their over priced bottled water. I don't recommend this business to anybody, not even to my foe. Too bad there isn't any rating below zero. read more

Not worth the price paid. I travel for work and always choose Marriott. This property is very disappointing. I was placed in a room next to the 24/7 gym and I had to listen to the thumping sound of someone on the treadmill for hours. When I asked the manager to move me he said I can use the conference room if I need quiet. Unacceptable. read more

We had an unexpected stay at this local hotel when storm damage knocked out our power for six days. I'm extremely satisfied and grateful that we chose to visit. Comfortable room that held a family of four nicely with AMAZING shower (so crucial after six days without). Price was very reasonable, especially after a generous discount offered by Marriott to locals without power. Extra kudos go to Vanessa at the front desk for the wonderful support she gave throughout our stay. She has a kind and generous demeanor that was so appreciated by a family frazzled by the lack of power. From booking us over the phone when the website failed, to making sure we got the best emergency rate, to handling all of our requests and finally helping us with a smooth exit when our power suddenly returned, Vanessa was the smiling face and competent execution that made our stay a solid five stars. And as I watched Vanessa work with other guests, it was clear that it wasn't just us - Vanessa is a top-caliber human who genuinely cares and makes things better for all who engage her. Thank you to Four Points and especially Vanessa for a regenerating stay when we needed it so urgently. I'm sold on Four Points. While I hope not to need it soon, I'll be there next time our lights even flicker! read more

This hotel has such potential with a beautiful patio area, multiple fire pits and outdoor patio furniture with string lights. The hotel lacks updating, maintenance, properly trained employees, which seems like poor management more than anything else. The hot water didn't seem to be working well. Showers were like warm to cold. The water had to be turned off for several hours during our stay one of the days for repair which I can only assume was something to do with the hot water heater. The rooms were nice and clean. The showers were huge!!! Overall my stay was okay. read more

Beautiful hotel! I very much enjoyed my stay! I had booked on hotels.com and I felt like it was a decent price. The same I would have paid at a Hampton Inn. This hotel is very nice and clean. I love the leather and woodsey furniture since Scott's Valley had all the tall redwood trees. Made me feel like I was in the mountains. The hotel smelled great. It was like a masculine cologne smell but not terrible. Nice big outside seating area. The hotel room was nice and spacious. Big shower and bathroom counter. Plenty of towels. Pillows weren't too bad, I pick them over pillows at The Hyatt or Hilton. The bed wasn't too bad, I can tell it isn't a 15 year old mattress so that's nice. It had some spring but not too firm. Which is nice. Our bedroom was next to a car wash so it was loud but of course not while we were sleeping so it was fine. All in all the staff was very nice. Checking in and checking out was a smooth and easy process. I would highly recommend staying here. I would totally book again. Other things to note: check out is at 12p which is nice. Offer a complimentary breakfast (like bagel and cream cheese and fruit) read more

So if you don't mind a place where you can hear every movement of your neighbor, blinds that are supposed to be high Tech, but when you try to open or close them, the button doesn't work and walking into a room that's 78° and takes three hours to cool down, the this is your place. The one bright side about this was the hotel manager, but brought us three extra pillows, which was cool. The bed was comfortable, but only had a nightstand on one side. Went downstairs to get coffee and all three pots were empty. Overall, I was expecting a little bit more from Sheraton/Marriott. read more

Nice Hotel, Bed Is a Violent Enigma The hotel smelled great, had high ceilings, and updated tech. I have a love/hate relationship with the bed. Love, because I experienced an important milestone within its sheets (a full night of sleep -- get your minds out of the gutter, perverts). Hate, because the bed frame was cursed and out to get me. Within 15 seconds of entering the room, I stubbed my toe. Okay -- not my first encounter with clumsiness. But within 30 minutes, both shins had been rammed. Not once, but twice. By the time I checked out, my legs looked like I'd seen frontline combat... and lost. This wasn't clumsiness-- this was premeditated. The corners waited. They calculated. Then they struck: out of nowhere. Did I cry? No. Did I see stars and consider updating my will? Ask my financial advisor. Would I return? Yes. I'm a sucker for character development and light emotional abuse. read more

We stayed Feb.7 2026 at Four Points by Sherston. First thing i noticed was the old chair in our room was all peeling and cushion was super uncomfortable. I requested a better chair it was replaced. When i look at both beds the boxsprings were both badly stained. Brown stains dirty. I told manager this was not a Marriott standard. I had stayed in numerous Marriotts. He never did anything about it. I bet if you looked in room 227. They still have dirty boxsprings. I will probably never stay there again. read more

The manager, who would not give me his name so I could complain about him, was the rudest hotel staff I've ever met. Will never stay at this hotel. read more

I expected more from a Sheraton, but this one is quite small. I stayed Tues-Fri and they put me in a room on the first floor across from the conference room and next to the lobby. Pros and cons below... PROS - Easy to find, located on a main road - Ample parking - Friendly staff - Free coffee/tea in lobby - Free instant hot cocoa in lobby - Clean bed and bathroom - Spacious room - Mini fridge in room - Dog relief area in the back of hotel - Onsite restaurant and small bar CONS - A lot of noise and movement outside the room due to my room location, which made my dog anxious - Extremely dimly lit room, as mentioned by others in their reviews - hot water is not super hot. Just shower with it on max hot and that is all you're gonna get. - toilet paper is very very very thin - no microwave in the room - no food places within short walking distance read more

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Receptionists is rude made me feel uncomfortable talk down to me and made me feel unwelcome the white short guy , the lady with tattoo's is really nice and welcoming helped me as she noticed I felt disrespected and uncomfortable rooms are great and clean but breakfast in the morning will make this place much better read more

John at check in is so kind and super helpful when I requested late check out so I could squeeze in a morning swim in Santa Cruz, which is just 15 minutes away!! Thank you!! Room was large and beautifully decorated with a big leather couch and a giant shower. I think my corner suite is larger than most rooms. I only stayed one night. Convenient if you have business in Santa Cruz or just want to swim in the ocean on a random Monday! read more

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Stayed for the weekend for a family wedding. Pretty nice hotel. The bar and patio area with the fire pits were a great spot for us all to have some drinks pre-wedding. Hotel was close to the venue and some fun little breweries only a few minutes away that we also enjoyed! read more

Terrible experience. The mattress on the pull-out couch was no more than a box spring covered with fabric. Management could provide no other mattress for it, so we were moved to a smaller room than the suite we had reserved. Four people in this one room. The clock on the nightstand showed the wrong time and there was no option on it to reset the time. The lamp on the nightstand kept shorting out and turning off. There were 4 people in our party and only 3 bath towels were provided. An extra charge was attached to our bill when we left, with no explanation. When we asked at the desk we were told it was for parking. read more

I love the hotel. My room was clean. The staff was nice. And for the first time ever the hotel food was actually good. I've never been to a hotel where their restaurant is actually good.I had a nice cocktail. The cook did an amazing job with my salad big up to Juan! And the bartender Yesenia was so kind and sweet, and the front desk girl Vanessa was very kind and patient with me, I just adore her.. I will be returning here again next holiday because of my great stay. read more

Four Points by Sheraton Santa Cruz Scotts Valley - Hotels Near Me - Scotts Valley, California

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This hotel was recently remodeled I think. It's beautiful from the moment you walk in. I stayed in the one bedroom suite. The first thing I noticed was that the room lacked overhead lights. During the day it's fine but at night the room is pretty dark. Works for some but I like light. Something else I would warn people about is the pull out sofa. The sofa is very comfortable but if you plan on using the pull out bed, be warned that it is super uncomfortable. The foot part was higher than the head part so you should sleep upside down. And the mattress is so thin you feel all spring and no cushion The room was otherwise comfortable. Spacious living area. Huge table in the bedroom for extra workspace. And a really big bathroom. read more

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We stayed here for Memorial Day weekend. For the amount we paid, I think there are better hotels out there. The property inside is beautiful, clean and updated. Parking is plentiful with garage parking in the back. The hotel is relatively quiet tho you can hear people in the next room. We got a king room. It is VERY spacious. The bathroom is huge - shower can fit like 10 people lol but the water pressure sucks. The bed cleanliness is eh ... could be better. They are dog friendly but there is a pet fee. Aside from those minor things I pointed out above, the main reasons I give it 3 stars: 1) For the hotel being dog friendly, they don't have a dog relief area. It made it hard for my dog to use the bathroom or I have to walk far outside the property to find an area 2) No breakfast offered :( read more

Four Points by Sheraton Santa Cruz Scotts Valley - King bed room - Hotels Near Me - Scotts Valley, California

I have nothing but good things to say about this hotel. Peaceful, scenic, quiet, clean and rejuvenating

we have had four days here with no hot water, room cleaning never done, in spite of promises to get it fixed, put us on the list, etc... unfortunately it has been a great disappointment as everything else about the room and accommodations was great... also word to the wise parking for full size vehicles is extremely limited. you cannot safely get access to the garage because of a huge barrier right where you have to make a sharp left turn to get in the garage.. so disappointed and dissatisfied... read more

The Four Points in Scotts Valley has the potential to be a very good hotel. Unfortunately for my family and I, they had a lot of room for improvement. We had booked a nice room weeks in advance. The check in process was nice and easy. We were given keys to our room located on the third floor of the hotel. The room itself was nice. It as a larger room with a view of a small creek with water flowing. The room had a king bed and a pull out sofa bed. It had a nice work table and a couple of nice arm chairs for sitting in. The bathroom was huge with a separate area for the bath tub. The shower was one of the largest that I've seen in a hotel with both a shower and hand shower. Shampoo, conditioner and soap were provided in gym like dispensers. The shampoo and soaps were by ACTIV. A google search brought up no results. They seemed to work okay and didn't smell bad. As some other reviewers mentioned, the walls in the hotel are thin. We had neighbors who made noise all night long. But, we got revenge on them the next morning as we got up early and made our own noise to wake them up. The hotel was horribly understaffed. As a result, their restaurant 5030 was closed. As a Titanium Elite Marriott member, there would be no breakfast for me. Instead, I got the privilege of roaming around town early in the morning and seeing where the residence of Scotts Valley eats. Points were given to me in lieu of breakfast. Our bathroom had issues. The sliding "barn" door would not stay closed properly. We had to get creative with our ice chest and other items to keep the sliding door closed. Additionally, it looked like the bathroom was not cleaned properly as there were spots of black mold or mildew growing in the bathroom where the ceiling and wall meet. Overall, this hotel does have potential to be a great hotel. But, they had too many things wrong that made my stay a "could've been better" stay. read more

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Very nice hotel. The king size bed is super comfortable. TV comes with full cable. The shower is a little wonky as it has no closing door. So, water splashes all over the bathroom floor if you don't stay in the corner of the shower. Room comes equipped with a fridge, microwave, hair dryer, ironing board and iron. I didn't get a chance to try the bar or restaurant. They do have a nice lounge area to watch TV while hanging out near the bar. Parking is free in the underground lot. Spots are also available in the front entrance but can fill up fast in the evenings. Our room sort of faced the street side where you can here a little bit of traffic. However, you can't hear a thing when the windows are closed. Helps also that the units come equipped with A/C. They accommodated our late check out request with no additional charge and that made our stay much easier as we were visiting family in Santa Cruz and we didn't want to rush back to the hotel to pack up. I was able to shower and refresh before making the drive back to the East Bay. All in all, a quality stay and I highly recommend this hotel. read more

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This hotel exceeded my expectations! The staff were friendly and helpful. The room I stayed out was clean and I loved the whole layout/design of the hotel. The gym had the right amount of dumbbells and also cardio machines. Out of curiosity I opened the drawer where the Bible usually is and there was a Book of Mormon I think someone left and as I was flipping through both; prostitutes left their business card between the pages which were extremely inappropriate with nude images :/ I think the housekeeping should go through the drawers and make sure people don't leave things like that when kids could accidentally see. Other than that great hotel! read more

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Stayed here for a wedding nearby and the lobby is beautiful, there is a bar and nice couches in the lobby. The check in was quick and easy and the person working the front was nice and helpful with questions. We had room 103 and it was nice however the lighting is bad if you need to work there is one overhead light by the front door (room has high ceilings so they're not the best) and one light near the bed. The view outside the room was I believe the back parking lot of the neighboring business(kinda weird). The bathroom is nice but the open concept shower gets a cool breeze even if the fan/AC is off so you can't really get too warm from the shower. The parking was easy and free. There was parking in the front the days we stayed there but we opted for the covered parking in the garage as it was quick and close to the elevators into the hotel. I did notice the showers only heated up so much and not too hot (I'm heat sensitive and thought they weren't hot enough on the hottest setting. But it is nice there is an overhead shower head as well as a body shower head that you can have both on. They provide makeup wipes for you which was useful for the wedding events we were going to. There is no continental breakfast however and the bar is only open from I believe 5-8:30pm which kind of sucked cause if we wanted to get a drink before or after the wedding (2pm-8:30pm) we couldn't cause it was closed. We were told breakfast was from 7am-10 I believe but if I'm going to pay for dinner I would rather go closer to the Santa Cruz wharf and eat with a view. Aside from that the beds were comfortable and did the job for somewhere to rest. The Netflix in the room was nice when we got there however the night we wanted to watch a show it kept returning to the main hotel menu every 2 minutes which was frustrating. The room having such a high ceiling echoed loudly, maybe some more decor or filling the room could prevent that. The doors nearby were heard loudly but I think that's pretty standard for a hotel lol. There is always someone at the front which is nice for that 9pm makeup remover restock read more

Four Points by Sheraton Santa Cruz Scotts Valley - Double queen room - Hotels Near Me - Scotts Valley, California

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We booked a two king suite for our son's 12th birthday trip Veterans Day weekend. When we arrived at 4 for check-in, we found that our suite that we had booked a month in advance (Oct 3rd) had been given away to another person with the same last name. Trevor at the front desk was extremely helpful and apologetic but it started off our trip on a bad note. Especially when it was discovered that the manager was the one who checked in the other person under our name and didn't bother to check the credit card it was reserved under, so our credit card was still on file for the room that had been given away. To make matters worse, there were no other rooms equivalent to the room we had reserved and paid for, so instead of a double king suite, we got a single king with an uncomfortable pull-out couch. We asked to speak to the manager Pete but he was out for personal reasons the length of our stay. We asked for him to give us a call when he returned, and in the meantime to have the general manager Skye give us a call. Neither Pete nor Skye ever called either myself or my husband, despite multiple messages left for them to call us. The rest of the hotel staff were so nice and helpful, especially Trevor who tried really hard to make up for the horrible experience at check-in as well as the maintenance staff and the bartender. The hotel itself was nice, and a nice quiet place for our family to stay near to Santa Cruz and Monterey but I highly doubt we'll ever return based on this experience. The fact it was the manager who gave away our room and that our credit card was left on the room that others were staying in was especially concerning. We were also double charged for the room as they had to do a brand new booking for us but Trevor and the other front desk attendant (Chase, I believe his name was) were helpful in getting that taken care of. We're frequent flyers at Marriott properties and are Gold elite members and to not even get a return call from the manager or general manager after repeatedly asking to be called is pretty bad customer service. Can't recommend this property. Giving two stars because of how helpful and nice the rest of the staff was during our stay. read more

Sparking clean and friendly staff members! We love the furniture and layout. Everything was so nice there. We stayed two times and enjoyed the creek and lounge areas! read more

This was a really nice hotel in Scotts Vally, CA. I was staying for supplier summit, and found this at a really great govt. per diem rate. Had a really nice suite with separate living and bedroom area right on first floor close to lobby, lounge, restaurant, gym. Shower was amazing. Would have given this a 5 starts, but two things. 1.) They did not staff well. I want to say probably because there weren't many guests, but later in the evening, the lot was full. Only one person at front who was running whole hotel, which made for difficulty in getting some stuff unless you were able to catch him. He did a great job running the place. 2.) They offer drinks in the evening, but unfortunately for me, the bar and restaurant were closed both days I was there. Bummer, as it looked like a neat bar. Other than that, I recommend staying here if you are in the area. read more

Four Points by Sheraton Santa Cruz Scotts Valley - First time staying here. Seems nice. - Hotels Near Me - Scotts Valley, California

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Clean hotel, friendly staff and large rooms! I took my family for the weekend to SC mountains and they had a blast. This was a great location close to all the mountain activities and within a few mins of the beach too. read more

We travel often and I can say without a doubt this was our worst hotel stay ever. Night one, we attempted to pull out the sofa bed and it had a sign that said, "broken." Being a family of four our children had no place to sleep. It was already 8:30 pm. We informed the front desk and it took another hour to get a room. There was only ONE person working at the check in counter on Friday of Labor Day weekend. The hotel was grossly understaffed. Unfortunately, there were no other suites available, which we had paid extras for. We were moved to a room with two kings. Once we were finally moved it was a bit warm in our room, but we were exhausted and went to sleep. We had a terrible night's sleep. The new room was super warm at night, plus it faced the parking lot so it was loud to boot. We left early in the morning to get to the Boardwalk. When we returned to the room that evening the room was 80+ degrees. We tried to get the AC working and could not get it to work. We called the front desk and they sent up maintenance. The maintenance guy immediately said that the AC was broken and it's a known ongoing issue. Why is this hotel so poorly maintained? Why are rooms being rented when they are not in working order? Once again, we went downstairs and asked for a new room. Unfortunately, they were fully booked and there were no other rooms available. At that point we decided to just drive home. This was extremely unfortunate considering we were there with another family and had to completely cancel our plans for Sunday. Not to mention the fact we had to drive home at 10 pm with our two young children. The hotel did issue us a refund for our second night, but we have to pursue the refund with Expedia which we booked the reservation through. To say the hotel experience was a nightmare and completely ruined our weekend plans is an understatement. read more

Four Points by Sheraton Santa Cruz Scotts Valley - Sign on broken sofa bed - Hotels Near Me - Scotts Valley, California

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Private Party going on in the lobby, live band playing on the deck. Everything including the bar closed to guests (but not the party people )so I'm just meant to sit here in my room and listen to all the noise while incidentally, a small yapping dog barks in the room next to mine. Will avoid this hotel in the future, as I suggest you do too. read more

I am a retired business owner who appreciates good service. Service is one of the reasons why we are Marriott timeshare owners (three weeks @ Lake Tahoe's Timber Lodge) and Bonvoy members. We were using the Four Points by Sheraton as a base of operations for multiple days in August for some family business. On the second night of our stay, after two long and tiring days, I visited the lobby area to warm up some left-overs we had aquired at lunch. Without my asking, Front Desk Agent LOUISE OLMOS went out of her way in assisting me above and beyond the call of duty. She provided better microwaveable containers than I had, eating utensils, napkins, and advice on using the microwave oven. She was very helpful and especially courtious in a situation that ordinarily would not obligate an employee to act at all. Such kindness really boosted my spirits and made me grateful for our preference of Marriott properties when we travel. Thank you LOUISE OLMOS for your supurb customer service! read more

We stayed for one night and were very happy with our visit! We were easily able to check-in via the Marriot app. Since we were getting into town early for an event, we needed an earlier check-in time and were easily able to secure one. The room was ready for us when we arrived and grabbing the keys was a breeze. The room itself was clean and spacious. The bathroom was enormous, which was much appreciated as we had to get ready for a wedding. Plenty of outlets, counter space, and room for hanging garments. The bed was very comfortable too! The hotel bar was great and the front desk was very accommodating. We were able to grab extra towels and a spare toothbrush with no hassle. We would definitely stay here again! read more

We stayed here the night of our wedding and we were a bit disappointed with a few things. Let's start off with some positives, however: -The room was pretty nice (apart from a few things) and the bed was very comfortable. -The lobby is very nicely appointed. Alright, a few things the need to improve on: -Parking! Absolutely no parking on the lot, and their parking garage was small - also watch out for that concrete barrier that's right in the middle of the entrance on the garage (that needs to go). -Our door hinge to our room was broken, so we had to squeeze through the door, into the room (not ideal). I'm surprised that wasn't seen/ fixed prior to getting my room together. -The water for the shower wasn't hot (even on fully hot) and at times even started to get cold. There was also no body soap available. -The digital key, on our phone, also wasn't working. Overall not terrible but they need to improve on these things (especially the parking). read more