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    Four Points by Sheraton Santa Cruz Scotts Valley

    3.0 (212 reviews)
    Open Open 24 hours

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    Parking garage
    Michelle F.

    Lovely rooms with patios (not big night to sit on but could stand on it). Shower had dual heads, but no door so made for cold showers with barely Luke warm water. The room door itself wouldn't shut all the way on its own ended up having to pull on it aggressively to shut it. The bed was comfortable. Loved that there was a tv in the bedroom and living area. The doors within the room were a mix between sliding doors and regular doors. The room has a door to the living room and one to the bathroom. The living room also had a door to the bathroom. Ironing board (small one) and iron provided in the decent sized closet. Room also includes microwave and fridge. Parking is already included in your nightly rate, they have parking right out front of lobby as well as non secured underground parking. Elevator available to take you from parking garage to either lobby or hotel floors. Restaurant is on site but closes at 9PM. In the lobby theirs fruit infused water, what appeared to be soda, hot water and coffee available 24/7. Great experience with check in staff.

    Menu as of 01/22/2025
    Mikolo R.

    I expected more from a Sheraton, but this one is quite small. I stayed Tues-Fri and they put me in a room on the first floor across from the conference room and next to the lobby. Pros and cons below... PROS - Easy to find, located on a main road - Ample parking - Friendly staff - Free coffee/tea in lobby - Free instant hot cocoa in lobby - Clean bed and bathroom - Spacious room - Mini fridge in room - Dog relief area in the back of hotel - Onsite restaurant and small bar CONS - A lot of noise and movement outside the room due to my room location, which made my dog anxious - Extremely dimly lit room, as mentioned by others in their reviews - hot water is not super hot. Just shower with it on max hot and that is all you're gonna get. - toilet paper is very very very thin - no microwave in the room - no food places within short walking distance

    I love the hotel. My room was clean. The staff was nice. And for the first time ever the hotel food was actually good. I've never been to a hotel where their restaurant is actually good.I had a nice cocktail. The cook did an amazing job with my salad big up to Juan! And the bartender Yesenia was so kind and sweet, and the front desk girl Vanessa was very kind and patient with me, I just adore her.. I will be returning here again next holiday because of my great stay.

    Siobhan D.

    John at check in is so kind and super helpful when I requested late check out so I could squeeze in a morning swim in Santa Cruz, which is just 15 minutes away!! Thank you!! Room was large and beautifully decorated with a big leather couch and a giant shower. I think my corner suite is larger than most rooms. I only stayed one night. Convenient if you have business in Santa Cruz or just want to swim in the ocean on a random Monday!

    Libby area
    Amy D.

    This hotel was recently remodeled I think. It's beautiful from the moment you walk in. I stayed in the one bedroom suite. The first thing I noticed was that the room lacked overhead lights. During the day it's fine but at night the room is pretty dark. Works for some but I like light. Something else I would warn people about is the pull out sofa. The sofa is very comfortable but if you plan on using the pull out bed, be warned that it is super uncomfortable. The foot part was higher than the head part so you should sleep upside down. And the mattress is so thin you feel all spring and no cushion The room was otherwise comfortable. Spacious living area. Huge table in the bedroom for extra workspace. And a really big bathroom.

    King bed room
    Nina W.

    We stayed here for Memorial Day weekend. For the amount we paid, I think there are better hotels out there. The property inside is beautiful, clean and updated. Parking is plentiful with garage parking in the back. The hotel is relatively quiet tho you can hear people in the next room. We got a king room. It is VERY spacious. The bathroom is huge - shower can fit like 10 people lol but the water pressure sucks. The bed cleanliness is eh ... could be better. They are dog friendly but there is a pet fee. Aside from those minor things I pointed out above, the main reasons I give it 3 stars: 1) For the hotel being dog friendly, they don't have a dog relief area. It made it hard for my dog to use the bathroom or I have to walk far outside the property to find an area 2) No breakfast offered :(

    Phil Y.

    The Four Points in Scotts Valley has the potential to be a very good hotel. Unfortunately for my family and I, they had a lot of room for improvement. We had booked a nice room weeks in advance. The check in process was nice and easy. We were given keys to our room located on the third floor of the hotel. The room itself was nice. It as a larger room with a view of a small creek with water flowing. The room had a king bed and a pull out sofa bed. It had a nice work table and a couple of nice arm chairs for sitting in. The bathroom was huge with a separate area for the bath tub. The shower was one of the largest that I've seen in a hotel with both a shower and hand shower. Shampoo, conditioner and soap were provided in gym like dispensers. The shampoo and soaps were by ACTIV. A google search brought up no results. They seemed to work okay and didn't smell bad. As some other reviewers mentioned, the walls in the hotel are thin. We had neighbors who made noise all night long. But, we got revenge on them the next morning as we got up early and made our own noise to wake them up. The hotel was horribly understaffed. As a result, their restaurant 5030 was closed. As a Titanium Elite Marriott member, there would be no breakfast for me. Instead, I got the privilege of roaming around town early in the morning and seeing where the residence of Scotts Valley eats. Points were given to me in lieu of breakfast. Our bathroom had issues. The sliding "barn" door would not stay closed properly. We had to get creative with our ice chest and other items to keep the sliding door closed. Additionally, it looked like the bathroom was not cleaned properly as there were spots of black mold or mildew growing in the bathroom where the ceiling and wall meet. Overall, this hotel does have potential to be a great hotel. But, they had too many things wrong that made my stay a "could've been better" stay.

    Someone left the Book of Mormon
    Kayla

    This hotel exceeded my expectations! The staff were friendly and helpful. The room I stayed out was clean and I loved the whole layout/design of the hotel. The gym had the right amount of dumbbells and also cardio machines. Out of curiosity I opened the drawer where the Bible usually is and there was a Book of Mormon I think someone left and as I was flipping through both; prostitutes left their business card between the pages which were extremely inappropriate with nude images :/ I think the housekeeping should go through the drawers and make sure people don't leave things like that when kids could accidentally see. Other than that great hotel!

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    I have nothing but good things to say about this hotel. Peaceful, scenic, quiet, clean and rejuvenating

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    Ask the Community - Four Points by Sheraton Santa Cruz Scotts Valley

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    Review Highlights - Four Points by Sheraton Santa Cruz Scotts Valley

    Clean hotel, friendly staff and large rooms!

    Mentioned in 4 reviews

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    Hilton Santa Cruz/Scotts Valley

    Hilton Santa Cruz/Scotts Valley

    (563 reviews)

    $$

    Underrated hotel here in the Scotts Valley Santa Cruz area. While the property feels slightly older…read moreand dated, the rooms and the facilities are very well maintained, which makes a huge difference. Parking can be limited, particularly during busy times, and still is expensive to park overnight. Rooms are spacious and relatively modern. Bathrooms are clean and tidy. Slept great here, bedding and linens are clean and sharp. Staff at the front desk are a mixed group - some are very motivated and enthusiastic, others are a little bit less interested in your stay. The downstairs bar is lively and well staffed. Limited dining options. Pool hot tub is nice and well maintained. Gym is decent. Would stay here again.

    Poor Service, Hidden Fees, and a $300 Smoking Fee Charged to Non-Smokers…read more My stay was extremely disappointing and reflects a breakdown in basic service standards and billing practices. During the stay, there were no towels available at the pool, daily room cleaning was not provided, parking transactions included additional service fees, and coffee from the lobby/breakfast area carried a $5 charge. These issues were inconvenient, but the primary concern arose after checkout. After departure, I was charged a $300 smoking fee based solely on an air quality and humidity detector reading. I do not smoke. During the timeframe in question, I was using a small water-based clothing steamer to remove wrinkles from clothing after travel. The charge was not disclosed at checkout, and no physical evidence of smoking was provided. Hotel staff acknowledged that these types of sensors can be triggered by factors unrelated to smoking. Despite this, no independent review or investigation was conducted, and no additional evidence beyond the detector reading was provided. I was directed to dispute the charge through my credit card issuer. I escalated the matter to Hilton corporate customer service, but the case was redirected back to the same property without independent review. The General Manager did not respond to multiple outreach attempts, including email and a request for a callback. After researching, I found similar complaints from other guests regarding smoking fee disputes at this property, raising concerns about how these charges are determined and reviewed, and the reliability of the technology being used. I support non-smoking policies; however, issuing significant charges based solely on a sensor reading without supporting evidence or meaningful review is not acceptable. This experience has significantly impacted my confidence in both this property and the consistency of issue resolution within the Hilton brand. I would still welcome a fair review of this charge and a good-faith effort to resolve the matter appropriately.

    Wellstone Center in the Redwoods - The view from the library house on the property.

    Wellstone Center in the Redwoods

    (15 reviews)

    Decided to stay here myself to see what's what. Wellstone Center in the Redwoods sounds like a…read morewriter's paradise, but buyer before - as others before have mentioned, it is assuredly not. (Check the filtered/hidden reviews.) Wellstone is marketed as a retreat center for aspiring writers, but it does indeed feel more like a shoddy youth hostel. The main house may have once been majestic, but it has fallen into a state of disrepair. The accommodations were poorly maintained and unsanitary, with ripped furniture, non-functioning lamps, and mildew in my bathroom. The grounds were in a sad state, with a filthy pool and unusable hot tub that had only a few inches of dirty water. The mattress was so old, uncomfortable, and sagging that I simply didn't sleep. The bedding had some unidentifiable stains that appeared to be fluids, which was quite concerning. When I brought it up with the hosts, they seemed completely unconcerned and dismissed me. The bath towels were old, scratchy, and smelled of mildew. As others have mentioned, the hosts request that you use cloth napkins - which is great, except that they do not wash theses napkins between meals. They instead instructed us to re-use other guests' napkins at subsequent meals, which is dangerously unhygienic. Reminder that I came here to write. It was a terrible place for me to write, in part because there's a loud family that lives in the house, and in part because there were no lights. That's right -- no lights bright enough to read by. A few mood lamps, nothing more. I am not a morning person and do most of my writing in the evenings. At sundown, I was forced to be done with all reading. It was too dark to read my book drafts, which I'd printed out; let alone any primary sources, books I was using for research. Unless you happen to bring a headlamp or a bevy of your favorite floor-lamps, you will also be out of luck. Make sure to read the other reviews that have been filtered out before you decide to apply for this "writing retreat." For me, it was neither a retreat nor a useful place to write. I wish I'd booked a hotel instead. You might want to consider the same.

    Beautiful space to work as a writer. Peaceful, delicious food and invaluable feedback from fellow…read morewriters.

    Bailey Property Management - Walking on the beach right down the street from the vacation rental in Aptos.

    Bailey Property Management

    (77 reviews)

    We just stayed with Bailey Vacation rentals in Rio Del Mar. Their simply the best. Lisa in the…read moreoffice really took care of us. The place was clean and ready. Great location. They have great recommendations on places to eat just really great service.

    This has been the worst experience I've had moving into a house in Santa Cruz in my 24 years of…read moreliving in this town. Beware of this company, they do not take care of their tenants, or do their job, which in it's most basic form would be to make sure the house is ready to be moved into on the agreed upon move-in date. I feel like I've been fighting with property management since the day I moved in a month ago, and it will probably take another month of back and forth ridiculous communication before I get all the things I paid $11k for to be done before the agreed upon move-in date. Here is a list of things I've dealt with, I am leaving them here so that others know what to look out for. The entire house was filthy on move in day, had not been professional cleaned for a move-in. It still has not, over a month later, partially due to them not getting communication right with the cleaners they finally sent, partially due to me being busy and out of town and not having the time to deal with it. They did illegally send cleaners into my home without my permission while I was on a trip, and still not clean. The landlord had agreed to moved out a bunch of his old furniture to make space for my stuff, and half of what was agreed upon to get moved was still in the house on Nov 1st. I moved it to the deck, for him to come and get, then told property management to get a tarp to cover it, so it would not get rained on. They never took care of the tarp, so it did rain on the furniture, one night I had to dragged mattresses into the house by myself. I went out and bought a trap the next day and they are now refusing to reimburse me for the tarp. The house was advertised with a hot tub, and it is broken, come to find out it has not been turned on for 2 years, which PM did not know, but the landlord did know. They put in the lease, that if the hot tub breaks down while I'm here they would not replace, but that was based on the fact that it worked to begin with. Then they said they would take $50 off the rent for each month the hot tub is not working, and when it came time to deduct that from rent they said "that is only if we can't get the hot tub working at all." (They are currently trying to get it working - so fingers crossed the can deliver on something they promised up front). The hot tub cover that was left behind, and the condition was disgusting, they said it was ready to use, though it is covered in black mold, slugs, and water is soooo dirty. There has been a dead rat under the house with rat droppings for this entire first month, and the landlord has stuffed old boogie boards on top of it twice, despite my request to take away the boards, which are mostly garbage. They left several large pieces of furniture for me to "deal with" after saying the landlord would be happy to take anything away I did not want to keep. cupboard drawers broken, closet floors need a carpenter to fix random floor boards, shower drain clogged. I am not going to get detailed about everything that has been out of integrity, but I'll close by saying, if you do rent a house from this PM be sure to go there a few days before your move in date and make sure you are getting your moneys worth and that the place is actually ready to move into. I like the house and the location, and I'm a really easy going person and fantastic tenant - worked with Portola PM for 13 years, no issues - so it's really been unfortunate to have this completely unnecessary experience, because it's tainted my view of the house, and left me questioning keeping it. My hope is that I can get everything worked out in my second month here and stay. And hopefully get to a place where I can stop communicating with PM about the house, they have been frustrating and terrible communicators. We shall see.....

    Four Points by Sheraton Santa Cruz Scotts Valley - hotels - Updated June 2026

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