Beautiful Hotel! We were very impressed when we arrived. It is impressive. The front desk young man…read morewas very friendly and efficient. We were quickly checked in and headed to our room. Our room was very spacious, nicely furnished, and clean. My husband wanted to raise the blinds but couldn't find a control to operate. We called to the front desk to ask about operating the blinds. He told my husband where the remote is located on the wall. Alas no remote. He said he wound send maintenance person up to raise the blinds. Then I noticed there was no shower curtain! Hooks but no curtain. Another call to front desk and a response he would contact maintenance. We left to go to a friend's home and stopped by the front desk to remind him and he took notes. We never were able to have blinds opened and never received a shower curtain. Too bad! It was an impressive hotel. Everything else was great including very comfortable beds.

Stayed here a few weeks ago. I originally scheduled a two night stay, but called ahead of time to…read moreadd a night. They told me they couldn't add a night over the phone and told me to do it online. I attempted to do it online and when we arrived, they said they didn't see my additional night. When I asked if I could add a night now that I was there in person, they said they were booked out and didn't have any availability. I went online and reserved the extra night again and showed them in the front. They were then able to add the night to my stay. I was not only upset that they couldn't add a night over the phone (especially because after the fact, when I was checking in, there was a staff member on the phone setting up a reservation for someone) like all hotels do, but to be told that they were fully booked when in fact they were not, made me feel unwelcome. The staff seemed to not know what they were doing, other than one man in the front, he seemed to be the only one who could answer our questions and get everything sorted out. He also gave us water bottles for free, which we appreciated. There was one night that we returned to our room and the door was propped open like someone had been in there. This was unsettling and we had to check the room to see if everything was still where we had left it, nothing had been placed in the room, and no one was in there that shouldn't have been. Note that if the parking lot up top is full, you'll need to park under the hotel in a parking garage that has signs posted about them not being responsible if your car or items are damaged. This was worrisome especially because the garage gave a sort of eerie vibe. The World Cup games were on and there were people at the bar watching the game. The food selection is slim. The restaurant itself is only open during certain times of the day. There was a man who was walking around our room window with a phone. This was extremely unsettling because I began to wonder if the windows are see through. You can see out of them, through the curtains when in the room, but I'm not sure if that applies to the outside view as well. I felt like my privacy wasn't protected. This was an interesting experience to say the least and I am saddened that our coastal trip had added unnecessary stress because of where we stayed.

We used Wilder Space to cater a baby shower for about 60 people this past weekend, and they were…read moreabsolutely incredible. Every detail felt thoughtful and elevated -- from the beautiful displays, signage, tablescapes, and darling water/juice stations to the gorgeous paper products and overall presentation. The food was fantastic, and the vegan, vegetarian, and gluten-free options were especially impressive. Guests were raving about everything. The service was just as exceptional -- the team was attentive, kind, constantly refreshing items, clearing tables, and so gracious throughout the event. They were also wonderful to work with on budget, incredibly accommodating, and even helped with a few extras so we did not need additional rentals. Wilder Space is polished, professional, and truly top-notch. We are so grateful we found them and will absolutely use them again. Highly recommend for events in Santa Cruz, the South Bay, and surrounding areas.

We had an incredible experience with Wylder Space from start to finish during our wedding planning!…read more First off, Molly is so unbelievably talented, extremely communicative, and remarkably kind. I booked very early on with her and had many questions and follow ups. She always responded promptly with love, compassion, and a clear passion for her work. In addition, when Alicia joined on our team, she integrated seamlessly when working alongside Molly. We were so impressed by Molly's cooking (and overall hospitality and gratitude) when we enjoyed her tasting. We lowered our expectations when we assumed that food made in bulk for a wedding wouldn't be as good. I am so so pleased to say the food was just as incredible when it served over 110 guests. It greatly exceeded our expectations. Molly cooks with love. You can feel it when you're enjoying your meal. We got so many compliments from our guests who came up to us raving about how delicious everything was. In addition, Wylder Space did more than just cook! They coordinated linen rentals, set up table settings, and advised about the BYOB drinks. I truly don't know how Molly finds the time to be so communicative while pouring her heart into amazing meals and effective party planning. Molly and Wylder Space, you are a huge reason our wedding was such a success. We understand why you're one of Nestldown's preferred vendors. We hold you to a very high regard. Thank you for everything!

I absolutely love this conference center! I go here every year to attend camp and the staff is…read morealways super friendly especially the owner Tess! The food is always delicious and they are always super accommodating towards dietary restrictions. The property itself is beautiful with a really nice pool and a big swing under the redwoods! The campfire is under a circle of redwoods that just look magical when you look up!

My husband and I live nearby and decided to stop by today and take a peek at the pool. We were…read moregreeted by the extremely rude business owner, letting us know that we were trespassing and needed to leave. Had I been aware that we were trespassing, of course we would've never entered the property. Because of her rudeness, my husband would not look at her or acknowledge her, which then she insulted him about. My husband and I are very nice people and get along with everyone. This is a seriously missed opportunity for this business owner, as she could've been polite and welcoming and invited us back but instead, she insulted us and was nasty. If being treated poorly is your jam, this is your place!!

This past Saturday for Valentine's Day, a few friends and I went to Bruno's Barbecue & Grill in…read moreScotts Valley and we had such an amazing time! From the moment we walked in, the staff was welcoming and accommodating. We asked if we could sit upstairs near the band, and they immediately made it happen for us. That alone set the tone for the night -- no hesitation, just great service. Sitting upstairs by the live band made the whole experience even better. The energy was fun, lively, and perfect for a Valentine's celebration with friends. We were able to enjoy the music, laugh, and really soak in the atmosphere. The customer service was amazing all around -- attentive, friendly, and on point the entire night. And the food? Incredible. Everything we ordered hit. I can confidently say this might be my new go-to spot for special occasions or even just drinks with friends. Great vibes, great food, and great service. We'll definitely be back!

We had a fantastic lunch at Bruno's Bar & Grill. Our furry kids were welcome on the lovely rooftop…read moredeck and they were promptly greeted by the staff and given a large water bowl. Madison (our server) was super attentive and on top of everything. I had a gorgeous Ahi Tuna Salad with a sesame ginger dressing. The tuna was very fresh, and came with spring mix, peppers, avocado, tomatoes and carrots and topped with wonton crisps. Delicious!!! My husband ordered the Bruno's burger and he ordered it with a side salad instead of the normal fries. The burger was huge, and our dog kept eyeing it - he was so jealous! Bottom line - Bruno's is terrific. I'd love to check out the speakeasy some night, but of course since the dogs are not 21, we'll have to leave them at home.

We had some minor issues the first night but everything was quickly taken care of. Nice clean…read morecabins. Great location. Hosts were very nice.

Felton is stunning--majestic redwoods, peaceful river vibes... or so we thought. Unfortunately, the…read moreproperty owner had other plans. We arrived Mother's Day weekend hoping for serenity and got a front-row seat to her personal 40th birthday rave. The main river access? Taped off for her party from Friday to Sunday. The peaceful sounds of nature? Drowned out by a DJ and enough bass to rattle the trees from 5-9pm on Saturday. Other guests looked just as confused as we were. Things really peaked when our assigned parking spot was taken by a party guest after we came back from dinner, and the "emergency" contact basically said, "Good luck--there's a party going on." Nobody in the office, of course. The cabins themselves? Think sad summer camp meets thrift store chic--hot, musty, and uncomfortable, with a creaky bed and WiFi that gave up faster than we did. The location has so much potential, but, unfortunately is neglected by an owner who doesn't care about you or your stay. In fact, she passed by my family a few times and did not appear to be friendly. If you're looking for peace and nature, this place might deliver--just not when the owner's throwing herself a bash like it's Coachella.

Underrated hotel here in the Scotts Valley Santa Cruz area. While the property feels slightly older…read moreand dated, the rooms and the facilities are very well maintained, which makes a huge difference. Parking can be limited, particularly during busy times, and still is expensive to park overnight. Rooms are spacious and relatively modern. Bathrooms are clean and tidy. Slept great here, bedding and linens are clean and sharp. Staff at the front desk are a mixed group - some are very motivated and enthusiastic, others are a little bit less interested in your stay. The downstairs bar is lively and well staffed. Limited dining options. Pool hot tub is nice and well maintained. Gym is decent. Would stay here again.

Poor Service, Hidden Fees, and a $300 Smoking Fee Charged to Non-Smokers…read more My stay was extremely disappointing and reflects a breakdown in basic service standards and billing practices. During the stay, there were no towels available at the pool, daily room cleaning was not provided, parking transactions included additional service fees, and coffee from the lobby/breakfast area carried a $5 charge. These issues were inconvenient, but the primary concern arose after checkout. After departure, I was charged a $300 smoking fee based solely on an air quality and humidity detector reading. I do not smoke. During the timeframe in question, I was using a small water-based clothing steamer to remove wrinkles from clothing after travel. The charge was not disclosed at checkout, and no physical evidence of smoking was provided. Hotel staff acknowledged that these types of sensors can be triggered by factors unrelated to smoking. Despite this, no independent review or investigation was conducted, and no additional evidence beyond the detector reading was provided. I was directed to dispute the charge through my credit card issuer. I escalated the matter to Hilton corporate customer service, but the case was redirected back to the same property without independent review. The General Manager did not respond to multiple outreach attempts, including email and a request for a callback. After researching, I found similar complaints from other guests regarding smoking fee disputes at this property, raising concerns about how these charges are determined and reviewed, and the reliability of the technology being used. I support non-smoking policies; however, issuing significant charges based solely on a sensor reading without supporting evidence or meaningful review is not acceptable. This experience has significantly impacted my confidence in both this property and the consistency of issue resolution within the Hilton brand. I would still welcome a fair review of this charge and a good-faith effort to resolve the matter appropriately.

Simply wonderful. Beautiful setting, gorgeously maintained. Rustic yet clearly cared for with love,…read morehard work, and dedication. The grounds are beautiful, whether you just look out from the stately house, or if you wander on some of the trails -- maybe set for a spell on a bench. If you're looking to exhale and then breathe in amazing nature, you have found the place! The room is very comfortable, too. Our bathroom was plenty big and roomy. Loved the big bath (whirlpool, if you like). The 'full breakfast' is fantastic. Jen is a wonderful baker (a breakfast bread pudding one day; mini churros another day), and each morning we had a varied and hearty breakfast that was delicious and well-balanced. The house itself is big and inviting with hip old timey jazz pipedor more modern-day chanteuses gently piped in. Enclosed porch for reading or just relaxing. Our room had a private porch, too. So much here. So many ways to really unwind. Walking around the grounds is inspiring. I ran into Derek a time or two who was relaxed but busy on the many projects that keep him focused here. The whole place looks perfect for a wedding, or a family gathering, or even a business get-away. Or, of course, just a simple, lowkey retreat. Lovely hidden (but easy to find) gem. Can't wait to return.

Really beautiful venue for a wedding, beautiful displays on tables. (However, food: was so-so. )read more