This is a great hotel in the Scott's valley neighborhood. A three night stay for business brought me here. Finished work a little early one night and enjoyed relaxing out back on the patio with the fire pit, trees, and little brook. The room itself was nice. The bed was comfortable. It could use an extra desk lamp for working people like myself. The manager helped accommodate my need by bringing me an extra lamp from an empty room for my stay. read more

Four Points by Sheraton Santa Cruz Scotts Valley - Fire pit on the back patio - Hotels Near Me - Scotts Valley, California

Ok I stayed there on July 1st. The hotel is beautiful when u walk in it's super clean and yes there is plenty of parking. The front desk they are super nice n kind. U get into the room n it's a wow factor. The only thing I would say that needed some work is the AC that's why I gave it a 3 star review. I come to the room n it's 78 degrees but it's set for 72 degrees tell me why the temperature never dropped. Now I called the front around 9pm thinking it would get cooler never did. I called up to the front desk no one answered. I said forget it At 12am I called again it got hotter. Now then someone answered. I told him what was going on he said open the window but guess what the window did not open. He said there is nothing I can do. I was super upset I asked him can I get a fan. He actually came up n brought a fan. Now the next morning u can see it still never cooled down. If u stay there do not stay in room 210 it does not work. I did tell front desk about it at check out but who knows what they will do with it. read more

Four Points by Sheraton Santa Cruz Scotts Valley - The thermostat - Hotels Near Me - Scotts Valley, California

VERY strange experience here. First the person at the front desk Trever or Travis (cannot remember) was 5+ stars on his own. What a great employee. We planned on staying one night and ended checking in again our second night in SV. First night was a DREAM. Beautiful clean, quiet room overlooking the courtyard. Best night sleep we had out entire 10 day vacation. Second night - We were put in a room right down from the bar. VERY loud from the partying people. A few rooms down someone was using a drill at our 10pm ish checkin. Go into the bathroom and there is hair in the toilet like someone had cleaned a brush and POOP on the the wall, POOP! It was like someone had gotten in on their finger and touched the wall. My husband asked for another room. We move upstairs to the same area (119 to 319 I think.) This room also was not clean and overlooked a carwash which hums all night. I would stay here again if I could specfically request the room we had the first night. So strange.... Oh ya - They charge for parking and don't tell you. Its just a suprise on your bill. read more

After a long road trip with lots of hotel stays, this one was by far the best!! Very roomy room with high ceilings. Very clean & had a microwave & fridge. Staff was incredibly friendly & helpful & brought us extra supplies immediately when asked. Also we enjoyed the free coffee & tea bar in the morning! Only con was we were near a conference room which was quite noisy. read more

If you are in Santa Cruz, this is a good option. It's newish and the lobby is surprisingly grand. They have a restaurant which makes it convenient and the staff was friendly. read more

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I like the looks of the hotel and it's a great location. Just less than 10 miles from Santa Cruz. The parking under is convenient. The restaurant food was okay. Too much salt on the pretzel bites but they probably come that way. I asked for no bacon on the brussels sprouts, but I got it anyway. The chicken sandwich was good but the french fries were super salty. There is a coffee pot in the room. They do offer and soap, lotion, shampoo, conditioner, and a hair dryer. The bath soap ran out, so I had to grab the sink soap. The television is large and the bed is very comfortable. My complaint is that the doors are so heavy and very very loud. read more

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The rooms are clean and refurbished but if you get a room in the low 200s you're over a super loud car wash! And the first floor on the other side overlooks trash bins. The rooms are not very quiet and they only clean them every other day so make sure you hang your towels. read more

Honestly, I was a bit nervous before arriving and it had me second-guessing since this place is pet friendly. But wow--this place was VERY amazing! The room was spotless, the bedding and towels were super clean and fresh, and everything felt well taken care of. It was quiet, peaceful, and just what I needed. The staff made the experience even better-- especially Trevor, who was so friendly and helpful throughout my stay. Will definitely be coming back! read more

The hotel is nice but my overall experience was meh. I stayed 10/28-10/29. Upon check out that morning (at 8:20am), I asked the hotel worker to add my sister's name to the reservation since my sister paid for the stay. The hotel worker kinda gave me an attitude and said it won't change anything. I insisted, so she said okay and supposedly added my sister's name. But she never did. And now my sister can't get credit/points for the stay. This is my fault for assuming everything was processed correctly. I tried calling Marriott to get the issue fixed. They basically said they can't change anything (i.e. "retroactively" add someone else's name) since the stay was already over. Then they said something about how maybe the points will show up in 10 days and we should just wait? But then they corrected themselves and said Marriott changed the rules such that my sister wouldn't have gotten the points anyway? I really don't get it. But I guess I was confused enough to just accept their answer. Sigh. Cons: Towels were not adequately restocked, very noisy up until 1am, unreliable customer service. Pros: Available for last minute bookings, but your sister will pay the price! read more

Very disappointed. I gave one star because the room and hotel was very clean and smelled nice. However, after a long day of hiking in the surrounding Redwood park, I was looking forward to a nice long hot shower, but.....THERE WAS NO HOT WATER! and it was too late to call maintenance, so I had to take a cold shower.....Then the temperature control in the room was not working, it just completely turned off and could not be turned back on, went from cold to hot and stopped at the hot, it was 81 degrees in our room, then the lamp/light was not working. Also, this hotel does not have adequate parking for it's guest, guests were parking in the red zones and double parked, etc. Please think twice before booking this Venue, in my opinion NO BUENO!!! read more

Not sure what's with the bad reviews here it's a beautiful new hotel. Our room even smelled new and didn't have that musty hotel smell. Our room was great, nice bed, big shower and high ceilings. Would definitely stay again, I do wish it had a hot tub tho. read more

Four Points by Sheraton Santa Cruz Scotts Valley - Hotels Near Me - Scotts Valley, California

Very clean and inviting, full bar that closes early like 9.30pm, spacious sitting area ,the staff very nice and informative. Complimentary coffe in lobby, no pool or spa, the rooms good size tv fridge microwave,, beds ok giant shower, no complimentary breakfast or bottle water , for 280 a night I'd expect a little more, hope this was helpful. read more

Wonderful stay! Clean rooms no complaints from me! Come for business, bring your business. Eat at the restaurant for a delicious chicken burger. read more

Four Points by Sheraton Santa Cruz Scotts Valley - Chicken burger and salad with wine vinaigrette DELICIOUS - Hotels Near Me - Scotts Valley, California

During our 2-night stay (while my fiancé was away from the room and I lay undressed in the bed), two men barged into my room without announcing themselves or otherwise getting my permission to enter. The door was locked, so they must have gained access by keycard. Neither man announced themselves as Sheraton employees, even after entering the room, but I eventually recognized one of the men as having checked us into the hotel earlier that day. The other man I had never seen before. I later found out that he was a night manager. The front desk clerk began saying in a raised voice that I needed to get out of the room. He said, "We have been knocking on this door for the past hour. You booked it under the name 'Steve' and you're not 'Steve!'" I had no idea what he was talking about but told him that he wasn't right and that he was the one who had checked us in, after verifying the credit card and ID of my fiancé, whose name the room was booked under. That same employee had been the one to give us the key to the room. He proceeded to tell me that if we wanted to stay, we would have to put down a credit card. They then, for whatever reason, proceeded to stand in the doorway--with the room door open--as I still lay undressed in bed. I finally said "OKAY, please excuse me!" and they left. Shaking and sobbing, I called my fiancé for help. It turns out the error was theirs. The front desk employee apparently failed to enter our information properly and instead checked us into the wrong room. My fiancé was very upset and spoke to the same manager who had entered our room. The manager apologized and told him that the room would be comped and offered we put the drinks we intended to purchase from the mini mart at the front desk on the room as well. If he had kept his word, I would still be upset, but not writing the hotel or this review, despite the disturbing behavior of the employees. Instead, when we checked out on Sunday morning we were surprised to still see a charge for one night and mini mart charges. We asked the woman checking us out if she had been informed of the situation, and she said she was, but that she was only allowed to comp one night. She suggested we contact her manager and gave us his card. I emailed the Front Office Manager, Demetrio Acoba, whose card the woman had given us, and did not receive a response. This experience was mortifying, inappropriate and a complete violation of my privacy. This situation and the staff's response to it was wholly unacceptable and inadequate. On top of all of this, on Friday night there was a wedding taking place on-site and the group in the lobby was incredibly rowdy. Not only were they loud but there was also loud music (electric guitar or a bass?) playing, both of which could be heard throughout the entire first floor after 11PM. Some man whose room was in the same hallway as ours continued to shout out "SHUT THE F*** UP!!!". It felt like we were staying in college dorms. The walls of this place are incredibly thin and there was a significant gap below the door which resulted in quite a bit of light to seep into the room. Needless to say, we do NOT recommend staying here. read more

Stayed here on Labor Day weekend for a family trip. We decided to stay in Scotts Valley since it was cheaper than staying close to Santa Cruz boardwalk. Our room was very clean and spacious. We got the two double king bedroom. Beds were comfortable and room was clean. Staff was friendly and welcoming as well. They have a huge lobby area with lots of seating and dining tables. They also have table top games like Jenga and chess. My only complaints were that the AC did not work and barely blew out any air. The window only opened a few inches so it got hot and stuffy making it hard to sleep. Also the shower doesn't have a door so it was hard not to get water on the floor. The shower head was over six feet high so you can't even reach it adjust it. Overall it was a nice stay. Besides a few people being loud slamming doors in the evening, it was a quiet stay. Overall this is a nice, clean hotel. Would stay again if in the area. read more

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Shout out to Laura! What a beautiful property. The building was well maintained and offered both a modern and rustic feel. The interior designer utilized the negative spaces on the walls beautifully. The art and decor are harmonious and look cohesive with the overall design. I love when things look like they completely all belong. They are under staffed so please be patient. Shout out to Laura at the front desk! She is a one man army and I hope management sees all that she is doing when no one else is around. The front desk was slammed but she managed to have the right attitude and it helped ease everyone. The hotel is exceptionally clean and the staff are friendly. Not the place if you're impatient. read more

I've stayed here twice and will never be coming back. First off, there is never parking out front. We have a high roof vehicle and always have to park down the street in a sketchy parking lot. The first time we stayed here we had no hot water so we both had to take cold showers. This time we had no cold water so we couldn't shower at the risk of being scalded. They put us in room 112 (right next to the gym). We could hear folks slamming their weights into the ground all morning long. The neighboring doors also slam very loudly and rattle the whole room. Definitely one of the worst hotel stays I've ever had. If you plan on getting a good night's sleep, don't stay here. read more

Of all the places we've stayed in the area (full disclosure: our son is a Slug), this beats the other hotels and Airbnb's by a mile. Spacious rooms. Great showers. Nice beds. There are a couple of restaurants up the road--steaks and fish, that I've yet to try, but I feel they'll round out the experience nicely. read more

It's in a perfect area. My husband and I loved it. My daughter found the place for us. The service can be better, we had dirty sheets the second time we went, over all very clean read more

Four Points by Sheraton Santa Cruz Scotts Valley - View - Hotels Near Me - Scotts Valley, California

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big big big thank you to Dylan at the Front Desk who went above and beyond to help make my sister and her boyfriend's anniversary trip special. i called from Nashville, TN looking for a way to surprise my sister with some treats and he did a fantastic job putting together some treats for their stay along with a great personalized note. THANK YOU DYLAN! you rock!! read more

Four Points by Sheraton Santa Cruz Scotts Valley - Hotels Near Me - Scotts Valley, California

Never stay here if you're coming for a special occassion or if you're coming in a group (specifically a wedding). Such a terrible wedding hotel stay experience. My now-husband and I personally called, toured and even stayed at Four Points by Sheraton Santa Cruz/Scotts Valley (FYI it's not Santa Cruz) to scope it out for our wedding guests to stay after our wedding in Los Gatos. We did this *more than a year prior* to our big event. The first time we met Frances Hester, she showed us a second floor corner room where the bridal suite would be located with the best lighting for makeup and video/pictures. She showed us the joint rooms nearby and said we would all be on the second floor so we would have a nice view of the courtyard below. We paid all our deposits and signed contracts. The hotel then changed GMs. Ultimately Abbey Walker began emailing with us. Communication, particularly billing and waiver signing, was frequent with her months and then days before our wedding. I had no way of knowing there was a complete lack of communication among hotel staff. Turns out, none of that planning existed when we showed up. - The front desk was unaware of our wedding party's stay and started putting our party in random rooms on the 1st, 2nd & 3rd floors. - Abbey Walker came out and looked completely confused saying she had "no notes" from Frances or from the multiple GMs the hotel had. The staff on site, other than Abbey, had no idea we were celebrating a wedding. Frances Hester later said on a call they should've been informed. They weren't. That felt terrible; I don't know how else to describe it, especially at that point of the wedding process and with all the emails I sent to make sure they were prepared. - During our extended bar rental Thursday evening, the staff was rude. To be fair, our group was not quiet and at times were singing as a group celebrating the wedding. Immediately I would tell my group to be quiet and respectful of other guests but when the overnight manager came over, he was rude and did not provide one polite request based on my observation. My guests also communicated to me the bartender was rude and complained about having to work, which is unprofessional. They said he expressed wanting to go home. We had two guests bring out a white claw from their rooms, which is prohibited. Instead of kindly reminding me, the bride, to reiterate this rule to my guests, the bartender went straight to threatening to shut down the extended bar event. - This is not as major, but prior to all of this, Abby had emailed me just 24 hours before check-in sayinf due to staffing issues there would be no breakfast for any of our wedding guests. I still don't understand how this hotel could be so underprepared with no staffing backup plan when they had a years notice. I would have respected a heads up so we had the opportunity to find a better hotel. The communication was awful. Abbey emailed all this last minute (when I was heading to my wedding rehearsal) when. I believe, a call was more appropriate. It was only when I called Abbey and asked she attempt to be more solutions-based did she offer a complimentary breakfast (yogurt & bagels) the next morning and comped our one room a night for the inconveniences. It was clear to my husband and me at that point, Frances and the Four Points Scotts Valley team had given us a sales pitch the year prior and that was it. There was zero effort to accomdate this wedding group's stay even with a years notice. Money aside, this tainted our wedding weekend. What made things worse, it was all completely preventable. I understand we are in a pandemic and staff are getting covid, but that doesn't explain the multiple, systemic communication failures. Wedding couples, I would pick a different hotel for your wedding party/guests, unless this location improves. read more

WORST hotel stay I've ever had. I stayed at the Four Points by Sheraton in Scott's Valley last weekend. As someone who travels frequently and who holds status with all of the major hotel chains, I am still in shock over my experience here. I do want to note that I previously stayed at this hotel one year ago and had a pleasant experience at that time (I can't believe this is the same hotel). After checking in last week, I walked to the King Suite I had reserved and found the door unlocked and wide open (MAJOR safety risk). As I pushed the door further, I walked into a room that was completely unkempt. There were consumed water bottles on the table. The bathroom did not have a single towel. There was no soap. The bathroom trashcan was placed in the bedroom. The countertops in the suite were stained. It was quite clear that the suite had not been cleaned. The tea and coffee had not been replenished. In addition, the bathroom door was not attached and nearly fell on top of me and my travel companions. Upon returning to the check-in desk, I was informed by the staff person that he was "pretty much the manager". When I shared the details regarding the room, there was not a single apology and instead he nonchalantly offered only one "solution" which was to cancel my reservation at the last-minute leaving me with nowhere to stay on a July 4 weekend. Ultimately, I decided to go back to the suite and to clean it myself. I wiped down counters and put the bathroom trashcan in the right place. I had to request towels and soap since the room had come with NONE. From start to end, this was one of the worst hotel experiences I have ever had. The attitude of the person at the front desk is something I have never seen before and it will stay with me for years to come. This was truly a disappointing, unacceptable experience for a room that cost nearly $400 for the night. I do want to share that the hotel has been completely unresponsive to my concerns over what happened during my stay, which speaks volumes. I will update if I ever hear back from them. read more

Four Points by Sheraton Santa Cruz Scotts Valley - The door was not attached and we had to hold it up. Unacceptable. - Hotels Near Me - Scotts Valley, California

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A little shocked to read the negative reviews as I stayed here with my dog last night and I thought it was great. I got a suite upgrade and the place was nice. It was spacious and roomy. I will agree it's not pedestrian friendly but unless you're staying in the heart of Santa Cruz (this isn't) then you'll likely need to drive everywhere. The bathroom is huge and the decor is tasteful. Parking is secure (which is nice) and they have a small dog run. I'd definitely stay here again. read more

Four Points by Sheraton Santa Cruz Scotts Valley - Hotels Near Me - Scotts Valley, California

This place is really nice and has all its amenities being in the middle of San Jose and Santa Cruz. No issues with the room except the remote but that was easily exchanged. Very ample space in the room as we got two bedroom queens, huge dresser with tv, a desk with chair and by the entrance a mini fridge, small low leather single couch, and closest. Wooden themes everything and enough lighting with big window. Beautiful bathroom! (4 stars for the room and hotel!) Anyway. I was charged twice in the amount of $535. Understood this was the hotel stay and incidental charges -- I agreed to it. However, I clearly explained myself to the tall gentleman that "yes, pls charge this card for the $50 incidental fee." And I was told "oh we don't charge the full stay until after check out" SO I understood that as, I was only getting charged $50 for checking in and I'd get charged the complete stay when we check out. So I gave him my actual card to pay in full. That was the understanding we both had, as I asked twice "you guys don't charge the full pay tonight, just incidental fee?" He quickly said "yes." I'm an avid marriot/Bonvoy member so I had to question cause this was the first time I head this.. but I didn't keep questioning cause he is the person that's checking me in. However. When giving him the credit card for deposit, then giving him my actual card to pay for the whole stay (after our stay, as told by the rep)-- we were charged twice in the amount of $534 (will show both statements below). I'm upset because I understand it's a "pending charge" and someone will get their money back, in a few days... but charging us double the price of what our total stay is completely NOT right and unfair. I explained to both supervisor and customer rep that "we're here on a quick family stay. I just lost $500 budgeted to spend for the next two days." I get that we'll get our money back but will get credited WHEN we're suppose to leave or even a few days after as it's still "holiday business days." So who knows when we'll get our funds back. It's unfortunate that I was told that we'd get charged $50 and to my surprise get charged $534, not once BUT TWICE. I am clearly upset and as promised, I would not shame the two kind people, as they completely understood the mishap but I asked to speak to you to see what you are able to do for this mishap under your hotel. I understand you were not present in the moment but as your position to keep your staff all educated and trained-- this was completely unfair to us as loyal members and a family who chose to stay here rather than staying elsewhere for the same holiday prices. He was called during the incident, advised I reach out with his email/phone on his card... and now leaving for our stay, still no response! Do not stay here, not worth the poor customer service from the general manager himself! read more

Lovely hotel. Super spacious hallways. Very clean and courteous staff. Very fast check in, happy, friendly front desk. The area seems busy but quite inside. Ginormous suites. Small fridge and counter. Told on few rooms have fridges. Call before booking to ensure sufficient amenities are provided because not every room is the same. Here for a few days. Due to the pandemic services are very limited. No bar service and no food service. However there is a pantry stocked with provision for purchase. So pack your own food and snacks if you will be staying a while. It would be smart to check on restricted services before booking. Be safe and good luck! read more

Four Points by Sheraton Santa Cruz Scotts Valley - Suite bathroom. Immaculately cleaned and super spacious. Highly accessible for all. - Hotels Near Me - Scotts Valley, California

Don't come here. Go to other live venues instead where they take care of their staff. They try to have live music but they keep one person waiting on 30-70 people. The principles need to put their money where it counts or else they're going to keep giving customers a bad experience. read more

The room is nice why it gets 1 star. Let's start with the walls are straight hallow you can hear everything from doors slamming. Kids running up and down the halls screaming. Do not sleep here if you're looking for a quiet night. The staff is not accommodating at all to these problems even after 10pm. I'm saying the hole place echoes as well just a terribly built hotel and I have stayed in 1000s of hotels and have never had this noise problem. It's like being in shed with no insulation. Everything is so loud here, usually when you shut a door at hotel you don't hear anything. Here you can hear people whisper next door why are the walls so thin. Would not stay here again sorry. From the rude staff members to the hollow walls. 0 privacy. Also to add the bathroom doors are sliders and you can hear your neighbors slamming them every time to go to the bathroom or they don't stay shut. read more

Our room was beautiful. The bathroom, especially the 2 person giant shower was incredible. However, the sound insulation for a HOTEL, was abysmal. We could hear conversations of the people above us. We could hear every footstep of people ascending and descending the stairs. Every door that closed on our floor or above us rattled our own door. For some reason the bathroom door is incredibly heavy and swings shut by itself. I presume this is the case for all the doors in the hotel, because the amount of door slamming going on throughout our stay was the antithesis of relaxation. I would not stay here again. read more

I was vacationing in Santa Cruz with some friends! We got a really good deal on the deluxe suite with a Juliette balcony! The downstairs lobby has a huge lounge area & a wide selection of liquor beverages at the bar. The front desk concierge was very welcoming & informative upon check in. No complimentary breakfast with your stay(bummer) BUT complimentary parking (I guess this made up for it) they do offer breakfast & dinner to the guests but you pick from an a la carte menu. The deluxe suite we stayed in had a Juliette balcony that over looks a small stream. I love how we could see the sun rising from our view. The shower is AMAZING & huge!! Very clean hotel! read more

So disappointed in my stay here. I stayed here for my wedding. The night before. The night of and after. A total of 3 nights. On my first night there it was me (the bride ) and 3 my sisters ( bridesmaids) and my sisters 2 kids. One being 6. And one being 2 1/2. We got the " bridal suite " which was very small. Only had 2 towels. No trash bags in the trash bins. Bed sheets were stained. There were cup marks on the dresser from previous guests. The bathroom shower was wet and molding. And the part that really pissed me off was. The first night there we got there at 8pm. And at 9:15 we were greeted at the door by TREVOR. For a noise complaint for our kids being too loud and apparently picking up the phone. Not really how I wanted to be treated the night before my wedding. We weren't drinking or anything. It was just the kids playing so I wanna say this hotel is NOT KID FRIENDLY. DIRTY. EMPLOYEES ARE RUDE. No free breakfast. $15 for a waffle with whip cream lol. $4 for a fucking water bottle. (Aquafina). Went to the bar the night of the wedding. No employees to be found anywhere. Really shitty experience. Never going back. If I could give this place negative stars I would. read more

Deceptive and Rude. When I arrived in Scotts Valley Sheridan late Saturday night, I went to the hotel desk and waited.   In a while a young man comes out.  Doesn't say anything friendly.  He has a black shirt on with a red tie.  I tell him who I am.  He asks for my driver's license and credit card.  He runs it.  I ask what it is for because the room has already been paid for.  He says "for incidentals."  I said what are incidentals, do you have a bar in the room? No.  But he didn't/couldn't explain what incidentals were. He was not friendly; then it got worse.  He mentioned something about towels or housekeeping not coming every day to change towels, bedding and that it would be every 2 days.  (Later when I am in my room, I see there are only 2 towels; and after 3 days - no towels were changed!)  I said why.  He said because of covid. What does covid has to do with that? I ask. He gave me a dull answer about rules or something.  Then I retorted: like you not wearing your mask properly?  (His mask was not fitted and kept falling under his nose: the purpose of a mask is to cover the nose) Then he said: "I could make you wear a mask."  He was so rude.  I likened his behavior to a 15-year-old.  And I wonder how and why is he working there?  (BTW: I did not see a mask sign when I passed through the entry or I would have put on a mask) When my sign-in is over I get the one very heavy, awkward luggage rack in the lobby for my luggage.  As I head toward the elevator with this rolling device, Mr. Rude steps out of the elevator and walks by me without a nod or hello, as I struggle with this cart.  What a miserable person. Upon entering my room, I see - *The deadbolt doesn't work. But there is an extra deterrent mechanism to halt the door if someone tries to enter. *In the bathroom; there are no glasses; 2 hard, rough towels, obviously not washed in soft water or rinsed with a softener. *I eventually found one plastic cup in the closet next to an ice bucket. *In the bathroom, there is only one double outlet, but only one socket works. *In the room with the bed there is an empty refrigerator on top of a luggage rack.  Who would think to do that? And where does the suitcase go? *I notice an unstable, cheap portable closet - not convenient; hanging clothes on a rod congruent with my waist; and does not work for long dresses. *No nightstand and lamp on one side of the bed.  And this is for $359 a night! *No curtains on the room window, let alone black out curtains mentioned on the website.  Just a screen like shade that lets in light.  I assume no one can see in.  It's probably to hide the hideous tire storage yard next door. *No bath mat and no tub step over to help contain the shower water, so the water goes all over the bathroom floor. There's a drain in the middle of that floor, but still I have to soak up water from my first shower with the 2 hand towels, a bath towel and a washcloth left in the bathroom.  I'm surprised this is allowed, since it is a safety hazard. *No soft water. *No bottled water as advertised. *Trash is left in the hallway.  Dirty. Ironic that when you turn on the TV you see a screen with someone in hazard gear wiping down surfaces.  But why not clean your rooms and hallways of trash? * On my 3rd night, Monday night, I got back to hotel and key card didn't work.  I call the front desk.  They didn't know I had booked the room four days ago and that this was my 3rd night - so they locked me out; even though I got several verification e mails and was charged at least by October 1st.  for this night.  However, a friendly woman employee helped me, coming up with another key card. *When I leave, I get no bill for charges.  I talk to Demetrio at the front desk and he explains generally what some charges could be, but does not address my charges specifically; but why no printed bill?  He said though I was charged $186 (the latest amount on my credit card statement at that time, some of those dollars will come off my bill.  But I was quoted $149 (plus I compute, the additional 12% tax) That does not add up to $186, but more like $166. Also, I received emails saying the cost was of the room is $167 the day I booked for my stay, though again nothing was itemized.  I get 5 e mails saying I am booked for Monday, and 2 that say the price is $167 (though nothing is itemized). Every day I check my credit card statement. On 10/7 I was charged:  $749, $463, $236, $171, $50.  Today it is $171 plus $6.  It turns out I was charged $3 a day for a "facility" fee that should be included in the room price or at least mentioned as an extra charge when a person books. I never used any facilities. Four Points Sheridan gets no points from me.  They should be more hospitable, knowledgeable and honest; give a statement/receipt for services, clean up the trash, give out a bath mat and a few more towels - let alone be candid about their charges.  Bait-and-switch advertising and deceptive pricing practices I thought were illegal. read more

Four Points by Sheraton Santa Cruz Scotts Valley - One of several stacks of trash that can be seen in the hallway. - Hotels Near Me - Scotts Valley, California

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I thought this was an exceptionally nice hotel. The place has a somewhat rustic look, but it is actually very new. I was told they opened only about a year ago. They have a very nicely appointed lobby and rooms, and the staff was exceedingly pleasant and courteous. There is ample free parking. Breakfast is not included, but they do have a restaurant which is open in the morning where you can purchase breakfast. The restaurant is also open for dinner. read more

Four Points by Sheraton Santa Cruz Scotts Valley - Hotel Lobby - Hotels Near Me - Scotts Valley, California

Very good choice for this area both price-wise and cleanliness-wise (newly opened) Pluses: - Newly opened (just a year in business) - Good location - Convenient parking - Clean - Comfy beds - Spacious shower - Easy to operate, modern shower trim, and showerheads by Hansgrohe. Really nice feature. The trim allows you to select your preferred temperature and keep it regardless of changes in the temperature of the hot or cold water supply. - Eco-friendly wall-mount shower detergents dispenser - Friendly service - The ice-makers are located in separate rooms, so they do not disturb anybody with the noises they make Minuses: - No fridge in the room - Soundproofing issues - most noises were coming from the hall, so it's either the construction issue or lack of soundproofing door frames - anyroad the sounds reverberate off all the hard surfaces. - No vanity sets (makeup remover pads, cotton swabs, etc.) - No toilet brush - Weak water pressure - No makeup mirror - Not a very attractive view from the window - No pool (they didn't get the permission) read more

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I had a reservation here on the way to Monterey Bay from the San Jose Airport. There was some uncertainty in our plans for the arrival in the area for a family reunion and we had worked in a few days before and after for extended exploration of the area. As it turned out, it was a good thing because we arrived at SJC 5 hours late, due to mechanical problems with our plane during the Salt Lake City connection. We were at a point of getting in so late the car rental agencies might have been closed and getting to the Santa Cruz area that night would have been impossible. I stayed in communication with both Avis and the Sheraton throughout the afternoon and evening and was assured that if we got a car, even as late as 2 am, the Sheraton would get us into our room whenever we got down the canyon. Luckily we made it by midnight but it was nice to know, even at 3am they would be waiting for us. The room was very comfortable and up scale, more so than any Sheraton in recent years. It might have been a newer property or had a renovation after the absorption into Bonvoy Marriott but I was very pleased with the accommodations and the staff. read more

First off I arrive for the night traveling for work and I enter my room wanting to take a shower after a long and hot day to find my room has no towels. I call the front desk and he says all of their towels are being washed.... I then loom at a small mini fridge and microwave just sitting on the ground inside the door...with the microwave sitting titled on top. There is a reception at the hotel tonight and after coming back from grabbing dinner since their restaurant here is closed and the bar is to go only drinks due to the event, I find zero parking at the hotel. Once again, I am a guest at the hotel and I don't have a single parking spot available to me. I'm forced to park off property for the night. When I bring these to the attention to the young guy at the front desk he says have a good night over and over, acting like a smart ass instead of trying to find solutions. I would expect service like this at establishments I don't patron but at a Sheraton it's an embarrassment and not a place myself or anyone from my company will ever patron again. Don't waste your time or money on a place that doesn't care about your happiness at the property when you're paying a premium to stay at a Sheraton. read more

Four Points by Sheraton Santa Cruz Scotts Valley - Sheets are stained and GROSS - Hotels Near Me - Scotts Valley, California

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My family and I had the misfortune of staying at Four Points by Sheraton Scotts Valley Santa Cruz, from Thursday June 17th to June 18th 2021 in room number 148. During our stay, we encountered a number of unsatisfactory service levels..   We checked in near 9:30pm June 17th. We were told there is no breakfast in the morning, and no open pool or hot tub. We get to the room and look out the balcony and relized that our room overlooks the garbage bins. Next my family and I were awaken by a room full of upstares guests at 5am running around their room, stomping, and slaming doors.   Then, at 7:30am we were reawaken by a garbage truck empting the bins below our balcony; very agravating.   Finally, when we got up and I went to grab a dry snack sitting on top of our mini-fridge (because there is no breakfast offered), I see some dirty womans lace underware on the floor next to the fridge; now that was discusting! We didn't see it when we first came in to the room because we did not turn on all the lights. I shure wish I had. Makes you wonder if the place was sanitized. I'm very unsatified with my room and my stay. read more

Four Points by Sheraton Santa Cruz Scotts Valley - Dirty woman's lace underwater. - Hotels Near Me - Scotts Valley, California

This place is disgusting. We tried to check in at 2:51pm and they told us check in was 3pm, no exceptions. I explained we had somewhere to be and they explained they couldn't change the rules. We ended up leaving and just getting ready for our event in the car. We checked in after our day at 9pm and here's what we found in the room (see picture of giant hair ball in the shower). Super scary to know they don't take cleaning seriously in a pandemic. read more

Four Points by Sheraton Santa Cruz Scotts Valley - Hotels Near Me - Scotts Valley, California

Definitely not staying here again. Overpriced stay, lack of room options, crappy WiFi and poor cell reception (can't remotely work or do anything). Walls are thin between rooms and you can hear everything, fridge made noise all night, valet doesn't utilize parking spots available so when it's a holiday or event there's nowhere to park, understaffed and overpriced food. Take your money and go somewhere else. read more

Service here is phenomenal. The front desk staff are attentive and the property is super clean. The only reason they lost a star from me was upon check in my room had no water (shower/sink/toilet) - the front desk notified me of an outage of the entire floor that morning but it was restored the next morning. Price was affordable and the location is convenient, BEAUTIFUL hour drive from San Jose. read more

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Horrible experience.. please don't waste your money and stay here, you'll get no sleep. The walls are paper thin My husband and I were on the second floor and kids ran back and forth all night upstairs (9to11pm and started again at 4am) plus the neighboring room had a dog that barked with every noise. Night staff had multiple calls from many rooms with complaints but took over 3hrs to get them to chill out. Oh ya, wedding in the lobby so unable to use hotel facilities (bar, pool etc) JD played outdoors until about 10pm, so if you'd like some background music with laud rooms and no sleep, this is a great place for you read more