Stayed here for a wedding nearby and the lobby is beautiful, there is a bar and nice couches in the lobby. The check in was quick and easy and the person working the front was nice and helpful with questions. We had room 103 and it was nice however the lighting is bad if you need to work there is one overhead light by the front door (room has high ceilings so they're not the best) and one light near the bed. The view outside the room was I believe the back parking lot of the neighboring business(kinda weird). The bathroom is nice but the open concept shower gets a cool breeze even if the fan/AC is off so you can't really get too warm from the shower. The parking was easy and free. There was parking in the front the days we stayed there but we opted for the covered parking in the garage as it was quick and close to the elevators into the hotel. I did notice the showers only heated up so much and not too hot (I'm heat sensitive and thought they weren't hot enough on the hottest setting. But it is nice there is an overhead shower head as well as a body shower head that you can have both on. They provide makeup wipes for you which was useful for the wedding events we were going to. There is no continental breakfast however and the bar is only open from I believe 5-8:30pm which kind of sucked cause if we wanted to get a drink before or after the wedding (2pm-8:30pm) we couldn't cause it was closed. We were told breakfast was from 7am-10 I believe but if I'm going to pay for dinner I would rather go closer to the Santa Cruz wharf and eat with a view. Aside from that the beds were comfortable and did the job for somewhere to rest. The Netflix in the room was nice when we got there however the night we wanted to watch a show it kept returning to the main hotel menu every 2 minutes which was frustrating. The room having such a high ceiling echoed loudly, maybe some more decor or filling the room could prevent that. The doors nearby were heard loudly but I think that's pretty standard for a hotel lol. There is always someone at the front which is nice for that 9pm makeup remover restock read more

Four Points by Sheraton Santa Cruz Scotts Valley - Double queen room - Hotels Near Me - Scotts Valley, California

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This was a really nice hotel in Scotts Vally, CA. I was staying for supplier summit, and found this at a really great govt. per diem rate. Had a really nice suite with separate living and bedroom area right on first floor close to lobby, lounge, restaurant, gym. Shower was amazing. Would have given this a 5 starts, but two things. 1.) They did not staff well. I want to say probably because there weren't many guests, but later in the evening, the lot was full. Only one person at front who was running whole hotel, which made for difficulty in getting some stuff unless you were able to catch him. He did a great job running the place. 2.) They offer drinks in the evening, but unfortunately for me, the bar and restaurant were closed both days I was there. Bummer, as it looked like a neat bar. Other than that, I recommend staying here if you are in the area. read more

Four Points by Sheraton Santa Cruz Scotts Valley - First time staying here. Seems nice. - Hotels Near Me - Scotts Valley, California

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We booked a two king suite for our son's 12th birthday trip Veterans Day weekend. When we arrived at 4 for check-in, we found that our suite that we had booked a month in advance (Oct 3rd) had been given away to another person with the same last name. Trevor at the front desk was extremely helpful and apologetic but it started off our trip on a bad note. Especially when it was discovered that the manager was the one who checked in the other person under our name and didn't bother to check the credit card it was reserved under, so our credit card was still on file for the room that had been given away. To make matters worse, there were no other rooms equivalent to the room we had reserved and paid for, so instead of a double king suite, we got a single king with an uncomfortable pull-out couch. We asked to speak to the manager Pete but he was out for personal reasons the length of our stay. We asked for him to give us a call when he returned, and in the meantime to have the general manager Skye give us a call. Neither Pete nor Skye ever called either myself or my husband, despite multiple messages left for them to call us. The rest of the hotel staff were so nice and helpful, especially Trevor who tried really hard to make up for the horrible experience at check-in as well as the maintenance staff and the bartender. The hotel itself was nice, and a nice quiet place for our family to stay near to Santa Cruz and Monterey but I highly doubt we'll ever return based on this experience. The fact it was the manager who gave away our room and that our credit card was left on the room that others were staying in was especially concerning. We were also double charged for the room as they had to do a brand new booking for us but Trevor and the other front desk attendant (Chase, I believe his name was) were helpful in getting that taken care of. We're frequent flyers at Marriott properties and are Gold elite members and to not even get a return call from the manager or general manager after repeatedly asking to be called is pretty bad customer service. Can't recommend this property. Giving two stars because of how helpful and nice the rest of the staff was during our stay. read more

we have had four days here with no hot water, room cleaning never done, in spite of promises to get it fixed, put us on the list, etc... unfortunately it has been a great disappointment as everything else about the room and accommodations was great... also word to the wise parking for full size vehicles is extremely limited. you cannot safely get access to the garage because of a huge barrier right where you have to make a sharp left turn to get in the garage.. so disappointed and dissatisfied... read more

Sparking clean and friendly staff members! We love the furniture and layout. Everything was so nice there. We stayed two times and enjoyed the creek and lounge areas! read more

We stayed for one night and were very happy with our visit! We were easily able to check-in via the Marriot app. Since we were getting into town early for an event, we needed an earlier check-in time and were easily able to secure one. The room was ready for us when we arrived and grabbing the keys was a breeze. The room itself was clean and spacious. The bathroom was enormous, which was much appreciated as we had to get ready for a wedding. Plenty of outlets, counter space, and room for hanging garments. The bed was very comfortable too! The hotel bar was great and the front desk was very accommodating. We were able to grab extra towels and a spare toothbrush with no hassle. We would definitely stay here again! read more

Clean hotel, friendly staff and large rooms! I took my family for the weekend to SC mountains and they had a blast. This was a great location close to all the mountain activities and within a few mins of the beach too. read more

Stayed at this location for one night and we had a great stay! We had a king room with a front facing view, the room had a mini balcony which is nice to bring in that sea breeze. The room was clean, from what I can see and very spacious. The bathroom was huge, especially the shower! I regret not getting a photo of the bathroom. I really liked the decor especially the lighting in the bathroom, one of the lights is a dimmer light so if you want a night light per say. The placement of the mini fridge and microwave is a bit funny, just on the floor, but hey it gets the job done. If I needed to I'd stay here again. Great service and great room. *room 335 is a corner room near the elevator, everything seemed clean and in order. read more

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I am a retired business owner who appreciates good service. Service is one of the reasons why we are Marriott timeshare owners (three weeks @ Lake Tahoe's Timber Lodge) and Bonvoy members. We were using the Four Points by Sheraton as a base of operations for multiple days in August for some family business. On the second night of our stay, after two long and tiring days, I visited the lobby area to warm up some left-overs we had aquired at lunch. Without my asking, Front Desk Agent LOUISE OLMOS went out of her way in assisting me above and beyond the call of duty. She provided better microwaveable containers than I had, eating utensils, napkins, and advice on using the microwave oven. She was very helpful and especially courtious in a situation that ordinarily would not obligate an employee to act at all. Such kindness really boosted my spirits and made me grateful for our preference of Marriott properties when we travel. Thank you LOUISE OLMOS for your supurb customer service! read more

Private Party going on in the lobby, live band playing on the deck. Everything including the bar closed to guests (but not the party people )so I'm just meant to sit here in my room and listen to all the noise while incidentally, a small yapping dog barks in the room next to mine. Will avoid this hotel in the future, as I suggest you do too. read more

We stayed here the night of our wedding and we were a bit disappointed with a few things. Let's start off with some positives, however: -The room was pretty nice (apart from a few things) and the bed was very comfortable. -The lobby is very nicely appointed. Alright, a few things the need to improve on: -Parking! Absolutely no parking on the lot, and their parking garage was small - also watch out for that concrete barrier that's right in the middle of the entrance on the garage (that needs to go). -Our door hinge to our room was broken, so we had to squeeze through the door, into the room (not ideal). I'm surprised that wasn't seen/ fixed prior to getting my room together. -The water for the shower wasn't hot (even on fully hot) and at times even started to get cold. There was also no body soap available. -The digital key, on our phone, also wasn't working. Overall not terrible but they need to improve on these things (especially the parking). read more

This is a great hotel in the Scott's valley neighborhood. A three night stay for business brought me here. Finished work a little early one night and enjoyed relaxing out back on the patio with the fire pit, trees, and little brook. The room itself was nice. The bed was comfortable. It could use an extra desk lamp for working people like myself. The manager helped accommodate my need by bringing me an extra lamp from an empty room for my stay. read more

Four Points by Sheraton Santa Cruz Scotts Valley - Fire pit on the back patio - Hotels Near Me - Scotts Valley, California

Ok I stayed there on July 1st. The hotel is beautiful when u walk in it's super clean and yes there is plenty of parking. The front desk they are super nice n kind. U get into the room n it's a wow factor. The only thing I would say that needed some work is the AC that's why I gave it a 3 star review. I come to the room n it's 78 degrees but it's set for 72 degrees tell me why the temperature never dropped. Now I called the front around 9pm thinking it would get cooler never did. I called up to the front desk no one answered. I said forget it At 12am I called again it got hotter. Now then someone answered. I told him what was going on he said open the window but guess what the window did not open. He said there is nothing I can do. I was super upset I asked him can I get a fan. He actually came up n brought a fan. Now the next morning u can see it still never cooled down. If u stay there do not stay in room 210 it does not work. I did tell front desk about it at check out but who knows what they will do with it. read more

Four Points by Sheraton Santa Cruz Scotts Valley - The thermostat - Hotels Near Me - Scotts Valley, California

If you are in Santa Cruz, this is a good option. It's newish and the lobby is surprisingly grand. They have a restaurant which makes it convenient and the staff was friendly. read more

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I like the looks of the hotel and it's a great location. Just less than 10 miles from Santa Cruz. The parking under is convenient. The restaurant food was okay. Too much salt on the pretzel bites but they probably come that way. I asked for no bacon on the brussels sprouts, but I got it anyway. The chicken sandwich was good but the french fries were super salty. There is a coffee pot in the room. They do offer and soap, lotion, shampoo, conditioner, and a hair dryer. The bath soap ran out, so I had to grab the sink soap. The television is large and the bed is very comfortable. My complaint is that the doors are so heavy and very very loud. read more

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VERY strange experience here. First the person at the front desk Trever or Travis (cannot remember) was 5+ stars on his own. What a great employee. We planned on staying one night and ended checking in again our second night in SV. First night was a DREAM. Beautiful clean, quiet room overlooking the courtyard. Best night sleep we had out entire 10 day vacation. Second night - We were put in a room right down from the bar. VERY loud from the partying people. A few rooms down someone was using a drill at our 10pm ish checkin. Go into the bathroom and there is hair in the toilet like someone had cleaned a brush and POOP on the the wall, POOP! It was like someone had gotten in on their finger and touched the wall. My husband asked for another room. We move upstairs to the same area (119 to 319 I think.) This room also was not clean and overlooked a carwash which hums all night. I would stay here again if I could specfically request the room we had the first night. So strange.... Oh ya - They charge for parking and don't tell you. Its just a suprise on your bill. read more

After a long road trip with lots of hotel stays, this one was by far the best!! Very roomy room with high ceilings. Very clean & had a microwave & fridge. Staff was incredibly friendly & helpful & brought us extra supplies immediately when asked. Also we enjoyed the free coffee & tea bar in the morning! Only con was we were near a conference room which was quite noisy. read more

The rooms are clean and refurbished but if you get a room in the low 200s you're over a super loud car wash! And the first floor on the other side overlooks trash bins. The rooms are not very quiet and they only clean them every other day so make sure you hang your towels. read more

The hotel is nice but my overall experience was meh. I stayed 10/28-10/29. Upon check out that morning (at 8:20am), I asked the hotel worker to add my sister's name to the reservation since my sister paid for the stay. The hotel worker kinda gave me an attitude and said it won't change anything. I insisted, so she said okay and supposedly added my sister's name. But she never did. And now my sister can't get credit/points for the stay. This is my fault for assuming everything was processed correctly. I tried calling Marriott to get the issue fixed. They basically said they can't change anything (i.e. "retroactively" add someone else's name) since the stay was already over. Then they said something about how maybe the points will show up in 10 days and we should just wait? But then they corrected themselves and said Marriott changed the rules such that my sister wouldn't have gotten the points anyway? I really don't get it. But I guess I was confused enough to just accept their answer. Sigh. Cons: Towels were not adequately restocked, very noisy up until 1am, unreliable customer service. Pros: Available for last minute bookings, but your sister will pay the price! read more

Honestly, I was a bit nervous before arriving and it had me second-guessing since this place is pet friendly. But wow--this place was VERY amazing! The room was spotless, the bedding and towels were super clean and fresh, and everything felt well taken care of. It was quiet, peaceful, and just what I needed. The staff made the experience even better-- especially Trevor, who was so friendly and helpful throughout my stay. Will definitely be coming back! read more

During our 2-night stay (while my fiancé was away from the room and I lay undressed in the bed), two men barged into my room without announcing themselves or otherwise getting my permission to enter. The door was locked, so they must have gained access by keycard. Neither man announced themselves as Sheraton employees, even after entering the room, but I eventually recognized one of the men as having checked us into the hotel earlier that day. The other man I had never seen before. I later found out that he was a night manager. The front desk clerk began saying in a raised voice that I needed to get out of the room. He said, "We have been knocking on this door for the past hour. You booked it under the name 'Steve' and you're not 'Steve!'" I had no idea what he was talking about but told him that he wasn't right and that he was the one who had checked us in, after verifying the credit card and ID of my fiancé, whose name the room was booked under. That same employee had been the one to give us the key to the room. He proceeded to tell me that if we wanted to stay, we would have to put down a credit card. They then, for whatever reason, proceeded to stand in the doorway--with the room door open--as I still lay undressed in bed. I finally said "OKAY, please excuse me!" and they left. Shaking and sobbing, I called my fiancé for help. It turns out the error was theirs. The front desk employee apparently failed to enter our information properly and instead checked us into the wrong room. My fiancé was very upset and spoke to the same manager who had entered our room. The manager apologized and told him that the room would be comped and offered we put the drinks we intended to purchase from the mini mart at the front desk on the room as well. If he had kept his word, I would still be upset, but not writing the hotel or this review, despite the disturbing behavior of the employees. Instead, when we checked out on Sunday morning we were surprised to still see a charge for one night and mini mart charges. We asked the woman checking us out if she had been informed of the situation, and she said she was, but that she was only allowed to comp one night. She suggested we contact her manager and gave us his card. I emailed the Front Office Manager, Demetrio Acoba, whose card the woman had given us, and did not receive a response. This experience was mortifying, inappropriate and a complete violation of my privacy. This situation and the staff's response to it was wholly unacceptable and inadequate. On top of all of this, on Friday night there was a wedding taking place on-site and the group in the lobby was incredibly rowdy. Not only were they loud but there was also loud music (electric guitar or a bass?) playing, both of which could be heard throughout the entire first floor after 11PM. Some man whose room was in the same hallway as ours continued to shout out "SHUT THE F*** UP!!!". It felt like we were staying in college dorms. The walls of this place are incredibly thin and there was a significant gap below the door which resulted in quite a bit of light to seep into the room. Needless to say, we do NOT recommend staying here. read more

Very disappointed. I gave one star because the room and hotel was very clean and smelled nice. However, after a long day of hiking in the surrounding Redwood park, I was looking forward to a nice long hot shower, but.....THERE WAS NO HOT WATER! and it was too late to call maintenance, so I had to take a cold shower.....Then the temperature control in the room was not working, it just completely turned off and could not be turned back on, went from cold to hot and stopped at the hot, it was 81 degrees in our room, then the lamp/light was not working. Also, this hotel does not have adequate parking for it's guest, guests were parking in the red zones and double parked, etc. Please think twice before booking this Venue, in my opinion NO BUENO!!! read more

Very clean and inviting, full bar that closes early like 9.30pm, spacious sitting area ,the staff very nice and informative. Complimentary coffe in lobby, no pool or spa, the rooms good size tv fridge microwave,, beds ok giant shower, no complimentary breakfast or bottle water , for 280 a night I'd expect a little more, hope this was helpful. read more

Not sure what's with the bad reviews here it's a beautiful new hotel. Our room even smelled new and didn't have that musty hotel smell. Our room was great, nice bed, big shower and high ceilings. Would definitely stay again, I do wish it had a hot tub tho. read more

Four Points by Sheraton Santa Cruz Scotts Valley - Hotels Near Me - Scotts Valley, California

Wonderful stay! Clean rooms no complaints from me! Come for business, bring your business. Eat at the restaurant for a delicious chicken burger. read more

Four Points by Sheraton Santa Cruz Scotts Valley - Chicken burger and salad with wine vinaigrette DELICIOUS - Hotels Near Me - Scotts Valley, California

Stayed here on Labor Day weekend for a family trip. We decided to stay in Scotts Valley since it was cheaper than staying close to Santa Cruz boardwalk. Our room was very clean and spacious. We got the two double king bedroom. Beds were comfortable and room was clean. Staff was friendly and welcoming as well. They have a huge lobby area with lots of seating and dining tables. They also have table top games like Jenga and chess. My only complaints were that the AC did not work and barely blew out any air. The window only opened a few inches so it got hot and stuffy making it hard to sleep. Also the shower doesn't have a door so it was hard not to get water on the floor. The shower head was over six feet high so you can't even reach it adjust it. Overall it was a nice stay. Besides a few people being loud slamming doors in the evening, it was a quiet stay. Overall this is a nice, clean hotel. Would stay again if in the area. read more

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Shout out to Laura! What a beautiful property. The building was well maintained and offered both a modern and rustic feel. The interior designer utilized the negative spaces on the walls beautifully. The art and decor are harmonious and look cohesive with the overall design. I love when things look like they completely all belong. They are under staffed so please be patient. Shout out to Laura at the front desk! She is a one man army and I hope management sees all that she is doing when no one else is around. The front desk was slammed but she managed to have the right attitude and it helped ease everyone. The hotel is exceptionally clean and the staff are friendly. Not the place if you're impatient. read more

Of all the places we've stayed in the area (full disclosure: our son is a Slug), this beats the other hotels and Airbnb's by a mile. Spacious rooms. Great showers. Nice beds. There are a couple of restaurants up the road--steaks and fish, that I've yet to try, but I feel they'll round out the experience nicely. read more

I've stayed here twice and will never be coming back. First off, there is never parking out front. We have a high roof vehicle and always have to park down the street in a sketchy parking lot. The first time we stayed here we had no hot water so we both had to take cold showers. This time we had no cold water so we couldn't shower at the risk of being scalded. They put us in room 112 (right next to the gym). We could hear folks slamming their weights into the ground all morning long. The neighboring doors also slam very loudly and rattle the whole room. Definitely one of the worst hotel stays I've ever had. If you plan on getting a good night's sleep, don't stay here. read more

It's in a perfect area. My husband and I loved it. My daughter found the place for us. The service can be better, we had dirty sheets the second time we went, over all very clean read more

Four Points by Sheraton Santa Cruz Scotts Valley - View - Hotels Near Me - Scotts Valley, California

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big big big thank you to Dylan at the Front Desk who went above and beyond to help make my sister and her boyfriend's anniversary trip special. i called from Nashville, TN looking for a way to surprise my sister with some treats and he did a fantastic job putting together some treats for their stay along with a great personalized note. THANK YOU DYLAN! you rock!! read more

Four Points by Sheraton Santa Cruz Scotts Valley - Hotels Near Me - Scotts Valley, California

Never stay here if you're coming for a special occassion or if you're coming in a group (specifically a wedding). Such a terrible wedding hotel stay experience. My now-husband and I personally called, toured and even stayed at Four Points by Sheraton Santa Cruz/Scotts Valley (FYI it's not Santa Cruz) to scope it out for our wedding guests to stay after our wedding in Los Gatos. We did this *more than a year prior* to our big event. The first time we met Frances Hester, she showed us a second floor corner room where the bridal suite would be located with the best lighting for makeup and video/pictures. She showed us the joint rooms nearby and said we would all be on the second floor so we would have a nice view of the courtyard below. We paid all our deposits and signed contracts. The hotel then changed GMs. Ultimately Abbey Walker began emailing with us. Communication, particularly billing and waiver signing, was frequent with her months and then days before our wedding. I had no way of knowing there was a complete lack of communication among hotel staff. Turns out, none of that planning existed when we showed up. - The front desk was unaware of our wedding party's stay and started putting our party in random rooms on the 1st, 2nd & 3rd floors. - Abbey Walker came out and looked completely confused saying she had "no notes" from Frances or from the multiple GMs the hotel had. The staff on site, other than Abbey, had no idea we were celebrating a wedding. Frances Hester later said on a call they should've been informed. They weren't. That felt terrible; I don't know how else to describe it, especially at that point of the wedding process and with all the emails I sent to make sure they were prepared. - During our extended bar rental Thursday evening, the staff was rude. To be fair, our group was not quiet and at times were singing as a group celebrating the wedding. Immediately I would tell my group to be quiet and respectful of other guests but when the overnight manager came over, he was rude and did not provide one polite request based on my observation. My guests also communicated to me the bartender was rude and complained about having to work, which is unprofessional. They said he expressed wanting to go home. We had two guests bring out a white claw from their rooms, which is prohibited. Instead of kindly reminding me, the bride, to reiterate this rule to my guests, the bartender went straight to threatening to shut down the extended bar event. - This is not as major, but prior to all of this, Abby had emailed me just 24 hours before check-in sayinf due to staffing issues there would be no breakfast for any of our wedding guests. I still don't understand how this hotel could be so underprepared with no staffing backup plan when they had a years notice. I would have respected a heads up so we had the opportunity to find a better hotel. The communication was awful. Abbey emailed all this last minute (when I was heading to my wedding rehearsal) when. I believe, a call was more appropriate. It was only when I called Abbey and asked she attempt to be more solutions-based did she offer a complimentary breakfast (yogurt & bagels) the next morning and comped our one room a night for the inconveniences. It was clear to my husband and me at that point, Frances and the Four Points Scotts Valley team had given us a sales pitch the year prior and that was it. There was zero effort to accomdate this wedding group's stay even with a years notice. Money aside, this tainted our wedding weekend. What made things worse, it was all completely preventable. I understand we are in a pandemic and staff are getting covid, but that doesn't explain the multiple, systemic communication failures. Wedding couples, I would pick a different hotel for your wedding party/guests, unless this location improves. read more

WORST hotel stay I've ever had. I stayed at the Four Points by Sheraton in Scott's Valley last weekend. As someone who travels frequently and who holds status with all of the major hotel chains, I am still in shock over my experience here. I do want to note that I previously stayed at this hotel one year ago and had a pleasant experience at that time (I can't believe this is the same hotel). After checking in last week, I walked to the King Suite I had reserved and found the door unlocked and wide open (MAJOR safety risk). As I pushed the door further, I walked into a room that was completely unkempt. There were consumed water bottles on the table. The bathroom did not have a single towel. There was no soap. The bathroom trashcan was placed in the bedroom. The countertops in the suite were stained. It was quite clear that the suite had not been cleaned. The tea and coffee had not been replenished. In addition, the bathroom door was not attached and nearly fell on top of me and my travel companions. Upon returning to the check-in desk, I was informed by the staff person that he was "pretty much the manager". When I shared the details regarding the room, there was not a single apology and instead he nonchalantly offered only one "solution" which was to cancel my reservation at the last-minute leaving me with nowhere to stay on a July 4 weekend. Ultimately, I decided to go back to the suite and to clean it myself. I wiped down counters and put the bathroom trashcan in the right place. I had to request towels and soap since the room had come with NONE. From start to end, this was one of the worst hotel experiences I have ever had. The attitude of the person at the front desk is something I have never seen before and it will stay with me for years to come. This was truly a disappointing, unacceptable experience for a room that cost nearly $400 for the night. I do want to share that the hotel has been completely unresponsive to my concerns over what happened during my stay, which speaks volumes. I will update if I ever hear back from them. read more

Four Points by Sheraton Santa Cruz Scotts Valley - The door was not attached and we had to hold it up. Unacceptable. - Hotels Near Me - Scotts Valley, California

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A little shocked to read the negative reviews as I stayed here with my dog last night and I thought it was great. I got a suite upgrade and the place was nice. It was spacious and roomy. I will agree it's not pedestrian friendly but unless you're staying in the heart of Santa Cruz (this isn't) then you'll likely need to drive everywhere. The bathroom is huge and the decor is tasteful. Parking is secure (which is nice) and they have a small dog run. I'd definitely stay here again. read more

Four Points by Sheraton Santa Cruz Scotts Valley - Hotels Near Me - Scotts Valley, California

Lovely hotel. Super spacious hallways. Very clean and courteous staff. Very fast check in, happy, friendly front desk. The area seems busy but quite inside. Ginormous suites. Small fridge and counter. Told on few rooms have fridges. Call before booking to ensure sufficient amenities are provided because not every room is the same. Here for a few days. Due to the pandemic services are very limited. No bar service and no food service. However there is a pantry stocked with provision for purchase. So pack your own food and snacks if you will be staying a while. It would be smart to check on restricted services before booking. Be safe and good luck! read more

Four Points by Sheraton Santa Cruz Scotts Valley - Suite bathroom. Immaculately cleaned and super spacious. Highly accessible for all. - Hotels Near Me - Scotts Valley, California

Don't come here. Go to other live venues instead where they take care of their staff. They try to have live music but they keep one person waiting on 30-70 people. The principles need to put their money where it counts or else they're going to keep giving customers a bad experience. read more

This place is really nice and has all its amenities being in the middle of San Jose and Santa Cruz. No issues with the room except the remote but that was easily exchanged. Very ample space in the room as we got two bedroom queens, huge dresser with tv, a desk with chair and by the entrance a mini fridge, small low leather single couch, and closest. Wooden themes everything and enough lighting with big window. Beautiful bathroom! (4 stars for the room and hotel!) Anyway. I was charged twice in the amount of $535. Understood this was the hotel stay and incidental charges -- I agreed to it. However, I clearly explained myself to the tall gentleman that "yes, pls charge this card for the $50 incidental fee." And I was told "oh we don't charge the full stay until after check out" SO I understood that as, I was only getting charged $50 for checking in and I'd get charged the complete stay when we check out. So I gave him my actual card to pay in full. That was the understanding we both had, as I asked twice "you guys don't charge the full pay tonight, just incidental fee?" He quickly said "yes." I'm an avid marriot/Bonvoy member so I had to question cause this was the first time I head this.. but I didn't keep questioning cause he is the person that's checking me in. However. When giving him the credit card for deposit, then giving him my actual card to pay for the whole stay (after our stay, as told by the rep)-- we were charged twice in the amount of $534 (will show both statements below). I'm upset because I understand it's a "pending charge" and someone will get their money back, in a few days... but charging us double the price of what our total stay is completely NOT right and unfair. I explained to both supervisor and customer rep that "we're here on a quick family stay. I just lost $500 budgeted to spend for the next two days." I get that we'll get our money back but will get credited WHEN we're suppose to leave or even a few days after as it's still "holiday business days." So who knows when we'll get our funds back. It's unfortunate that I was told that we'd get charged $50 and to my surprise get charged $534, not once BUT TWICE. I am clearly upset and as promised, I would not shame the two kind people, as they completely understood the mishap but I asked to speak to you to see what you are able to do for this mishap under your hotel. I understand you were not present in the moment but as your position to keep your staff all educated and trained-- this was completely unfair to us as loyal members and a family who chose to stay here rather than staying elsewhere for the same holiday prices. He was called during the incident, advised I reach out with his email/phone on his card... and now leaving for our stay, still no response! Do not stay here, not worth the poor customer service from the general manager himself! read more

I was vacationing in Santa Cruz with some friends! We got a really good deal on the deluxe suite with a Juliette balcony! The downstairs lobby has a huge lounge area & a wide selection of liquor beverages at the bar. The front desk concierge was very welcoming & informative upon check in. No complimentary breakfast with your stay(bummer) BUT complimentary parking (I guess this made up for it) they do offer breakfast & dinner to the guests but you pick from an a la carte menu. The deluxe suite we stayed in had a Juliette balcony that over looks a small stream. I love how we could see the sun rising from our view. The shower is AMAZING & huge!! Very clean hotel! read more

Our room was beautiful. The bathroom, especially the 2 person giant shower was incredible. However, the sound insulation for a HOTEL, was abysmal. We could hear conversations of the people above us. We could hear every footstep of people ascending and descending the stairs. Every door that closed on our floor or above us rattled our own door. For some reason the bathroom door is incredibly heavy and swings shut by itself. I presume this is the case for all the doors in the hotel, because the amount of door slamming going on throughout our stay was the antithesis of relaxation. I would not stay here again. read more

Deceptive and Rude. When I arrived in Scotts Valley Sheridan late Saturday night, I went to the hotel desk and waited.   In a while a young man comes out.  Doesn't say anything friendly.  He has a black shirt on with a red tie.  I tell him who I am.  He asks for my driver's license and credit card.  He runs it.  I ask what it is for because the room has already been paid for.  He says "for incidentals."  I said what are incidentals, do you have a bar in the room? No.  But he didn't/couldn't explain what incidentals were. He was not friendly; then it got worse.  He mentioned something about towels or housekeeping not coming every day to change towels, bedding and that it would be every 2 days.  (Later when I am in my room, I see there are only 2 towels; and after 3 days - no towels were changed!)  I said why.  He said because of covid. What does covid has to do with that? I ask. He gave me a dull answer about rules or something.  Then I retorted: like you not wearing your mask properly?  (His mask was not fitted and kept falling under his nose: the purpose of a mask is to cover the nose) Then he said: "I could make you wear a mask."  He was so rude.  I likened his behavior to a 15-year-old.  And I wonder how and why is he working there?  (BTW: I did not see a mask sign when I passed through the entry or I would have put on a mask) When my sign-in is over I get the one very heavy, awkward luggage rack in the lobby for my luggage.  As I head toward the elevator with this rolling device, Mr. Rude steps out of the elevator and walks by me without a nod or hello, as I struggle with this cart.  What a miserable person. Upon entering my room, I see - *The deadbolt doesn't work. But there is an extra deterrent mechanism to halt the door if someone tries to enter. *In the bathroom; there are no glasses; 2 hard, rough towels, obviously not washed in soft water or rinsed with a softener. *I eventually found one plastic cup in the closet next to an ice bucket. *In the bathroom, there is only one double outlet, but only one socket works. *In the room with the bed there is an empty refrigerator on top of a luggage rack.  Who would think to do that? And where does the suitcase go? *I notice an unstable, cheap portable closet - not convenient; hanging clothes on a rod congruent with my waist; and does not work for long dresses. *No nightstand and lamp on one side of the bed.  And this is for $359 a night! *No curtains on the room window, let alone black out curtains mentioned on the website.  Just a screen like shade that lets in light.  I assume no one can see in.  It's probably to hide the hideous tire storage yard next door. *No bath mat and no tub step over to help contain the shower water, so the water goes all over the bathroom floor. There's a drain in the middle of that floor, but still I have to soak up water from my first shower with the 2 hand towels, a bath towel and a washcloth left in the bathroom.  I'm surprised this is allowed, since it is a safety hazard. *No soft water. *No bottled water as advertised. *Trash is left in the hallway.  Dirty. Ironic that when you turn on the TV you see a screen with someone in hazard gear wiping down surfaces.  But why not clean your rooms and hallways of trash? * On my 3rd night, Monday night, I got back to hotel and key card didn't work.  I call the front desk.  They didn't know I had booked the room four days ago and that this was my 3rd night - so they locked me out; even though I got several verification e mails and was charged at least by October 1st.  for this night.  However, a friendly woman employee helped me, coming up with another key card. *When I leave, I get no bill for charges.  I talk to Demetrio at the front desk and he explains generally what some charges could be, but does not address my charges specifically; but why no printed bill?  He said though I was charged $186 (the latest amount on my credit card statement at that time, some of those dollars will come off my bill.  But I was quoted $149 (plus I compute, the additional 12% tax) That does not add up to $186, but more like $166. Also, I received emails saying the cost was of the room is $167 the day I booked for my stay, though again nothing was itemized.  I get 5 e mails saying I am booked for Monday, and 2 that say the price is $167 (though nothing is itemized). Every day I check my credit card statement. On 10/7 I was charged:  $749, $463, $236, $171, $50.  Today it is $171 plus $6.  It turns out I was charged $3 a day for a "facility" fee that should be included in the room price or at least mentioned as an extra charge when a person books. I never used any facilities. Four Points Sheridan gets no points from me.  They should be more hospitable, knowledgeable and honest; give a statement/receipt for services, clean up the trash, give out a bath mat and a few more towels - let alone be candid about their charges.  Bait-and-switch advertising and deceptive pricing practices I thought were illegal. read more

Four Points by Sheraton Santa Cruz Scotts Valley - One of several stacks of trash that can be seen in the hallway. - Hotels Near Me - Scotts Valley, California

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