Rafael contacted me regarding my scheduling. He was courteous and above all punctual. The crew…read morearrived on time. They were all friendly and professional. I would recommend this company to anyone. I was satisfied with their service. I called a couple of businesses for estimates and this company offered me the best price for tenting my home.

Mateo was phenomenal! Super professional, communicative, and prompt. We wanted to tent the house…read morefor roaches and they delivered. I will be switching my monthly fumigation service to him as well

Good morning everyone! Ok, if you are reading this review you are probably having a termite or…read morepest control problem right? Well so did I! Unfortunately, as I was looking in to several companies I found that many of the name brand companies like Orkin, Terminix, etc. really left a lot to be desired. Why you may ask well good question.... So for some of us that have opted to have spray foam insulation installed in our homes at some point, as it is some of the best insulation out there, it seems these companies (especially Orkin) have absolutely no interest in helping us out or even discussing any options with me. They flat out just said thanks but no thanks... Enter "The Termite Guys" and boy am I very glad I called this outfit. Let's just say they really know how to provide excellent customer service. Spoke to both Matthew and Eddie and both were knowledgeable and worked with me to treat my house for both dry wood termites and subterranean termites as well. After some discussion we coordinated getting the house treated at the same time I replaced my roof so I could treat all the new wood being installed. I can tell you that there are not many companies that are willing to do something like that but the Termite Guys are willing to work with you and do whatever it takes to get you taken care of. After treating my home, I opted for a maintenance plan where they come back periodically to inspect and retreat if necessary. One thing is for sure, here in South Florida all our homes are subject to getting termites at one point or another. When you do do you want to work with a national company that cares little to nothing about you and your home or do you want to work with a local company that cares and will work with you to put a plan together and get you taken care of. From my perspective, this company was a real pleasure to work with and I highly recommend you give them a call if you are looking to treat your home for termites. From a cost perspective they were very reasonable as well and offered me a great deal to perform a full treatment at my home. Hope this helps and wishing you a successful termite treatment project!

Incredibly unprofessional workers. Driver of one of the trucks wouldn't move his vehicle so we…read morecould pass and proceed to cuss out my father-in-law, calling him stupid and a "bitch". We had the right of way, and instead of just backing up so we could pass he proceeded to park and not move, blocking multiple other cars from exiting. If this is how they treat you on the road in front of other people, imagine how unprofessional they are behind scenes.

I will never use this company again. 2804 Prairie Ave MB Florida…read more They pushed expensive treatment for fleas and bugs of $1200 per year. The technician was poorly trained and had NO idea what he was treating. 3 full treatments later the problem has Not revolved and probably worse. The company phone #786 6681858 is a complete mess. amatuer hour idiots they don't answer. I had to call three offices to get this number. The idiots gave me the wrong number 3 times. THis number at 505PM was a disaster. The back office operation is a great indicator of the quality of the company. It is POOR and expensive Daniel A Pontecorvo DO NOT USE THEM there are many other high quality exterminators in Miami and Miami Beach.

I have a serious termite problem. My Nextdoor neighbor suggested Orkin. We have an identical…read moreattached home. An appointment was made for inspection and quote. James arrived, failed to introduce himself and not driving a Orkin vehicle. In the middle of our walk through, he had to take a phone call. As he scurried away, I asked him if a quote would be sent to my email? He assured me it would. To date no quote, no communication even after I called Orkin regarding the issue. Very Strange

I've had the pleasure of having New Era Pest Control help with all of my pest conrol needs for…read morealmost 5 years now. It's one of the best decisions I've ever made. They use the best materials that are highly effective. Monty is always willing to answer any and all questions and work with you to customize what you need to get the job done. When you speak to Monty, it feels like you're talking to a family member. He's very warm. James and Chris are the best workers and you can tell that they love what they do and care about customer service which is rare these days, sadly. Aside from tremendous service at great prices, they also give you tremendous advice. Their website offers lots of tips of what you, the customer, can do in between visits. These are quality guys and company.

I am persistently picky when it comes to environmentally safe products and procedures. When I was…read moretrying to decide on how to get rid of ants and some cockroaches that I surprisingly found in one of my rooms, (you don't want to see a picture of me jumping out of my seat when I saw this thing flying towards my bed). Needless to say, I slept with a lights on after reading that cockroaches, love the dark. I was awake most of the night thinking about these pesky critters and took advantage of the time to start to research environmentally safe pest control services. I remembered that I had contacted a company 2 years back and found them again on the website. The name is New Era Pest Control -what I like about this business is that they use some thing called "diatomaceous earth" to get rid of cockroaches, which is organic and environmentally safe -not harmful to pets or people. The owner Monty is always the one that responds to your questions on the website and he immediately sends you a text and confirms the appointment. You do have to pre-pay for the visit. But they are punctual and reliable. When you sign up with them, they will come out on a regular basis to to keep your environment, pest free. Sometimes I wish it was done less frequently, but they come out every two months if you sign up for regular monitoring. But the work is guaranteed. I was able to get an appointment quickly and I was relieved because I would now be able to go to sleep that night with the lights out and not obsessing over a cockroach. Kevin was the one who came out to handle the fumigation, and my son took him around to all the rooms, and everything was done in a professional manner. So I am back to using New Era Pest Control in my home and you should try it out since it really works and is safer for the environment, for your children and for your home.

Very responsive, easy to work with and reasonably priced. They came out right away and gave us a…read moregreat plan to get rid of rodents and termites

We were experiencing some large red ants in our upstairs bathroom, and we decided to contact Native…read morefor an evaluation. I was really impressed with my initial experience. They were very professional on the phone, kept their appointment time, and the gentleman who came out was very personable. He advised what type of ants they were and proposed a treatment plan and we proceeded to sign a 1-year contract. Unfortunately, we truly came to regret choosing Native. We were told by the salesman that they would clear all the webbings and spiders from outside the home, but this was NEVER done during ANY of our treatments. The exterminator who came said that the red ants were a different type of ant than the salesman who came, which was off-putting. While the red ant situation in the bathroom did resolve for the most part, we would still one or two every once in a while, and the overall pest control was a joke. During the entire year of service we continued having sugar ants in the kitchen, centipedes that would make their way inside as well as in the yard, and a million black crazy ants allllll over the patio and around the yard. We called to complain and they supposedly sent a "manager" out to us, but he barely discussed anything with my husband. My husband wasn't even aware he was dealing with a "manager" and I had to let him know after the fact. He said the person who came out didn't do anything different than the usual service people- and the "manager" also failed to remove the spider webs from the windows and yard area. It was a joke. We had ONE good exterminator come- Rangel- who was really wonderful. I voiced my complaints and disappointment to him and he was surprised that in all the time we had been receiving service the webs had not been cleared. It had been about 6 months already. He took his time on our home and spent about 45 minutes thoroughly applying products around the yard and clearing all the webbing from all upstairs and downstairs windows as well as in the yard. After his visit things did seem slightly better for a bit- but things returned after a month or so. Native offers to come re-treat the home if pests continue, but it just becomes redundant and useless after a point. It resolved nothing. I am not sure what products they use but I feel like they must be watered down or something. For the sugar ants in the house they placed the ordinary plastic ant trap trays. You do understand that I can go buy those anywhere on my own? If I wanted plastic ant traps all over my window sills and counters I would have done that myself. Before you may think this is a "me" problem, I assure you I keep a clean home - and when we had Orkin for 2 years we never saw a single pest- inside or out. The yard was free from any kind of ants or spiders. No sugar ants inside. No centipedes. No palmetto roaches that like to come inside when it rains. Nothing. We went with Native because they talked a good talk and seemed so professional, and the price was better than Orkin- but I guess this was a case where you get what you pay for- or maybe not even that. I gave two stars for professionalism and organization.

best pest control company aaaaaa+++++++…read morelook no further you found the best omar is amazing!!!!! very smart, very kind,takes his time to explain how it all works pests are gone... thank you omar!

A have a serious rat problem at my condo and Omar, of FPS, was recommended by a friend. I write…read morethis because this kind, thoughtful, and hard-working man provided service way beyond the usual expectation. He spent a lot of time assessing the problem, finding where the rats are entering, explaining to me how and why, and finally closing the holes he found inside the apartment. It was truly a pleasure dealing with him. I would give him ten stars if it were possible!

Moe helped us with a long lasting problem: a possum visited our backyard in Coral Gables and left…read morewastes now and then. He came to set up a trap and baits and successfully captured it. He was very responsive and knowledgeable about wildlife. I would highly recommend his service. Thank you, Moe!

I highly recommend Moe's services. He traveled a good distance to come help with my issue. His…read moreprice was very reasonable.

This business deserves no stars. I scheduled an appointment due to them having negotiated a deal…read morewith my building for maintenance pest control services. They were a no show to my initial appointment after making me waste five hours waiting around for them. They did not call or give me any notice they would not be coming. I called the next day and asked to speak to a manager about this, I was told a manager would call me back within 48 hours. Of course no manager called me. I called back a week after only to be told by the rep that manager Rolando Torres who received my complaint had completely disregarded it, closed it as "resolved", and never attempted to call me. Several other owners in my building have reported the same issues with no shows to appointments and non-existent customer service. Will be relating this to my building HOA to cut ties with this company.

The lazy subcontractors working for Orkin left almost immediately upon arriving at our home Tent it…read morefor Termites!! They did not bother to contact their manager to straiten out a miner problem with communication withe the gas company. Their speedy retreat costing us 100s of dollars in hotel and pet boarding as it took 2 extra days to get them back over to do their job!!!

I hired True Nolan over two years ago to take care of overall Pest control, and I am very pleased…read morewith their service. Especially Mr. Richard Esquivel , Branch 81, who is just awesome. His responsiveness and service is just outstanding. Very professional and accommodating to all my requirements. He is walking the extra mile to ensure that his customers are well taking care off and satisfy before he leaves. I most definitely recommend his service, and the Company should be grateful to have such an outstanding employee. Thank you Richard!!!

Manager called me and said he would investigate and call me back. Months have gone by and no one…read morehas called me. Don't hire this company. if I can give this company a negative I would, they will steal and rob your money and then send it to collections that way they don't deal with it. this review was your fair well warning

Very professional. Good communication! Had a dead possum underneath a house and they came in took…read moreit out! Very quick service. Thank you!

Highly recommend this pest control company. I had my home and shed treated for subterranean…read moretermites by Jorge and Leonardo. The company is very customer focused and priced was very competitive compared to major pest control companies. They are reliable and really care about their work. Questions and any issues were addressed promptly and patiently. Photos of treated areas were also e-mailed which was another plus. They deserve more than 5 stars.