I called the company on Saturday and the owner, Monty, communicated with me right away to set up an appointment for Monday. He was very kind and attentive. The invoicing and payment processes were quick and easy. James was punctual and tremendously kind, honest, informative and efficient. He texted me thirty minutes before letting me know he was on his way. He provided me and my wife all the answers to our questions, helpful suggestions and even spotted two main problem areas/sources of the situation. He certainly went the extra mile. I HIGHLY recommend this company and James. read more

I am persistently picky when it comes to environmentally safe products and procedures. When I was trying to decide on how to get rid of ants and some cockroaches that I surprisingly found in one of my rooms, (you don't want to see a picture of me jumping out of my seat when I saw this thing flying towards my bed). Needless to say, I slept with a lights on after reading that cockroaches, love the dark. I was awake most of the night thinking about these pesky critters and took advantage of the time to start to research environmentally safe pest control services. I remembered that I had contacted a company 2 years back and found them again on the website. The name is New Era Pest Control -what I like about this business is that they use some thing called "diatomaceous earth" to get rid of cockroaches, which is organic and environmentally safe -not harmful to pets or people. The owner Monty is always the one that responds to your questions on the website and he immediately sends you a text and confirms the appointment. You do have to pre-pay for the visit. But they are punctual and reliable. When you sign up with them, they will come out on a regular basis to to keep your environment, pest free. Sometimes I wish it was done less frequently, but they come out every two months if you sign up for regular monitoring. But the work is guaranteed. I was able to get an appointment quickly and I was relieved because I would now be able to go to sleep that night with the lights out and not obsessing over a cockroach. Kevin was the one who came out to handle the fumigation, and my son took him around to all the rooms, and everything was done in a professional manner. So I am back to using New Era Pest Control in my home and you should try it out since it really works and is safer for the environment, for your children and for your home. read more

Since we've arrived in Miami, finding good help for all things relating to our house has been a challenge. That was not the case when it came to battling Florida's insects. This place was a huge win for us from the start. My kids loved having Darren visit us once a month, and we're genuinely sad to say goodbye as we prepare to move away from the city. Five stars and best wishes to Darren, Monty, and the rest of the New Era Pest crew. We are so grateful to have found you guys upon arrival. Thank you! read more

We were having an ant problem in our home but wanted to find a company that you didn't need a contract to work with and was environmentally friendly for pets and kids. This company hit all the marks and was great to work with! Once we established contact, it was easy to schedule an appointment. They were o. time and very responsive throughout the process. Monty and Kevin were great! The service was also very effective as the ants are gone!! We will be working with them again should we need anything in the future. My only feedback would be to streamline the initial contact via text message or email. It took me a few attempts to get a quote. But once we connected, they were wonderful to work with! Thanks again for your work! You were great! read more

I'm rating my one interaction with this company. If you pay attention, you can learn a lot from a single impression. Here's what I learned: 1) Their automated answering system has been customized, is very upbeat, and efficient. This show they are paying attention to the details of their first impression, and have spent a decent amount of money making it a good one. 2) My call was answered right away with only one button pressed to reach a well spoken, friendly, human being. This suggests that their front of house is reasonably well staffed and managed. 3) New Era doesn't treat drywood termites. The person I spoke to answered the question without equivocation without attempting to make excuses, offer other unnecessary services, or pump me for personal information first. Even better than that was the response I got when I asked if they could recommend a company for termites. "We used to recommend a company, but The Boss no longer feels comfortable recommending them." This answer was transparent, honest, and straight forward. This speaks highly to the culture of the company. I will consider them should I have other issues in the future. One star withheld because WHY YOU NO KILL TERMITES!?!? They are a huge PEST issue in Miami. read more

This team is so professional. They are fast, efficient and friendly. Always thinking about the customer and how to help. I have used them as my pest control company for more than 5 years both for business and residence and they never disappoint. read more

I have stuck with this company for some years as I could not find a suitable alternative but NO MORE. Yes, they are they inexpensive BUT during the course of the years this is what I experienced. PAYMENT - records are not kept up to date - when I advise them of card change it take several calls for them to log the info in. Also they might charge you a month after service as they catch up on their admin. APPOINTMENTS - They don't advise customers that they can't make their scheduled service. When I call or text there is always an EXCUSE, the truck malfunctioned, we got a flat tire, we had a rescheduling ... the list goes on. THE POINT IS - THEY SHOULD ADVISE THEY'RE NOT COMING. RESCHEDULING "We will reschedule you" that is the text I got this morning - when I asked for a time and date there was NO ANSWER. Since you have missed my scheduled appointment TWO MONTHS IN A ROW and I have not received an alternative time and date ... YOU ARE FIRED read more

We were looking for a non- toxic fumigation company as I try to keep my home as chemical free as possible. We also have a baby that crawls all over the house and puts everything in his mouth so this was the most important point to us when choosing a fumigation company. I have been using New Era for the last 6 months and I am very happy with their service. We live next to a canal so bugs and ants always seem to find a way in our home.The owner was very nice and thorough during our initial conversation before I hired them and explained in depth how the products they use are non-toxic. The tech that comes to my house is always friendly, on time, and thorough in the way he exterminates. I am very sensitive to smells and nothing they use has any smell which is great. Some people think because it is non-toxic that it won't work as well as the traditional toxic fumigation products but that is not the case. My house is roach and bug free and on the rare occasion that I find a bug it is always dead. Just recently I had to call them prior to our set bimonthly appointment as we had a new ant problem and they came out and serviced my property for free as I was within their 60 day guarantee. Overall a great company with excellent customer service and any time I contact them it is hassle free which I really appreciate. read more

Im looking around for services and getting different quotes. This place get 5 stars just on thier phone service. A gentleman on the phone explain to me right away what my different options were but also explain what I have to do to keep my house cfrom continuing on getting bugs. really realistic way of looking at bug Control. I left understand pest control and what my needs maybe. read more

New Era Pest Control is responsive, informative and consumer centric. This company has the proper communication tools to schedule and confirm appointments and offers a convenient service to seal specific areas around the home to keep pests at bay; they truly care about their customers! I've had nothing but positive interactions with this company. I strongly recommend them to anyone looking for a pest control company with a solid record. read more

I called New Era regarding some rodent problems we have in our back yard in Coconut Grove. We just wanted to see what are options were to mitigate the issue as much as possible. Monty returned my call and he was extremely helpful! He gave good and honest advice regarding our problem. He also provided us some tips and guidelines free of charge. He seems passionate about his business and comes across as a very personable person. I would definitely reach out to him if we encounter any other pest issues. read more

I got recommended this company from a friend for a new ant problem in my condo. I called them on a Thursday and was told they would call me back shortly. Nobody called me. On Monday I called again and was called back by some guy saying he's being doing this for 30 years, talking over me instead of listening to me. He told me he couldn't help me with my ants and that I should just "deal with them" or tell "the maintenance guy to plug up the holes." Well, sir I dont have a maintenance guy, and I don't know where they're coming from. He told me he could charge me $350 to bait them but it would "just make it worse." And that I would have to spend thousands of dollars to seal off my STUDIO APARTMENT from the other units in the building and that he couldn't put anything in the wall because they "don't use toxic chemicals." Give me a break. Offered absolutely zero solutions.... worst recommendation Ive ever received. read more

Love this service! They are timely and diligent. Great price and great service. They keep these little pests away! Highly recommend!

Highly recommend! Every single person we have dealt with from this company is polite and efficient. The techs are always on time, if not early. And my little doggies just love each of them! Best of all, their products are safe for pets and children and are very effective. We couldn't be happier with the service from New Era! read more

I paid Monty about 80 bucks to service an apartment I had rented. He failed to follow through with the tenant. The tenant NEVER received service and payment was made via paypal to cut out the tenant having to pay. I called and received BS excuses about rescheduling and it never happened. It got to the point where my calls were not answered. Do not recommend this vendor. read more

We were looking for a non-toxic, non-petroleum based solution to our palmetto bug problem and we found it in New Era. For the last 18 months, we've had reliable results being on a monthly maintenance plan. Monty and the New Era staff - either Darren or Kevin normally do our service - are super knowledgable and accommodating. This company is focused on customer satisfaction- and always remind us that they will come out between regular visits free of charge if we ever have a recurrence. Highly recommend. read more

We highly recommend this company! They're extremely punctual and professional. Darren was very informative, kind, and detailed. He moved my stove and fridge to make sure he got all the small spaces. I had a cleaning crew out there and he was patient and worked around them, waiting a few times till they were done with the area. The best part about this company is their organic method, which is important for us bc we have 3 dogs! Sure enough, that same day I brought home one of my dogs and he safely played in and out of the house, with no problem! This was my first time trying them out and I'll definitely continue to use them. Thanks so much, Monty and crew, you guys are awesome! read more

called a few times. . on hold then leave message. I must speak to the owner not just make an appt. I have serious medical conditions and also a bird. and call centers that make appts for many companies is not my style. so bye bye read more

Great staff, great customer service. Our granddaughter and puppies are safe from harmful chemicals..we're bug free..what's not to love?

Very content with the service. Very professional, on time and had some helpful tips. Very happy to know that my family is safe from harmful chemicals! I will be setting up maintains plans with them. read more

I had a problem with little ants and roaches. Did my due diligence on safest way to get rid of the problem and spoke with Monty the owner of New Era Pest Control. He was honest, clear about the products they offer and helpful. Appointment was scheduled and next thing I knew we had Darren come out and within 10 days the issue was resolved. I've signed up for their maintenance plan and they just made another loyal customer. Don't go to the other guys (Truly Nolen, Terminex etc.), stay local. Good service is hard to find in South Florida. Trust New Era. You won't be disappointed. read more

Monty gave me great advice about Pest Control and the industry in general. Very transparent and honest.

New Era is great! Monty is very punctual, responsive, thorough, knowledgeable, has a great sense of humor, and will get you immediate and long-lasting results. Definitely go with New Era for any pest control needs you might have! read more

I cannot say enough good things about this company! I called about a year ago, complaining about a roach problem we were having in our yard. I spoke with the owner, Monty, and he was on the phone with me for probably a good 15-20 minutes asking questions about my yard, and ultimately, recommended I defer service until I had my septic tank checked out because he thought the problem might have been coming from there. Well, turns out Monty was right! I got my tank repaired and the roach problem disappeared....for a while. Fast forward to a few months ago and the nasty suckers started showing up again--this time, they were somehow making it inside my house! In a panic, I called Monty again. Now, even though he never ended up servicing our home last year, he still took the time to talk to me for a whileeee (I'm very wordy), and explained about certain things that could be causing this problem. He remained on the phone with me, and asked me to go outside to my tank and check for any holes or tunnels in the ground around the tank (there were two!). He informed me that that was where the filthy beasts were coming out of at night. OMG, I went outside that night and checked and it was SO MANY OF THEM--just forming a conga line out of the holes. Ugh. I feel sick just thinking about it. Anyway, I obviously hired Monty to take care of the problem. One of his guys came and took care of the inside of my house with their all-natural product (even pulled my oven forward and sprayed back there! NOBODY does that!), and sent me a report with specifics on all of the ports of entry I had to repair (e.g, weatherstripping around my windows and doors, sealing the spaces where the pipes come out of under my sinks, etc.). Within 2 days, there were no more roaches to be seen inside my house. It was magical! Since he only does interiors, he recommended someone to come take care of the root of the problem, (the pockets around the tank where these nasties were living) and the exterior guy did an amazing job as well (will be posting a review for him next!). Honestly, if you're having a bug problem, call New Era!! I was literally living in a state of anxiety because of this issue. I HATE bugs. Despise them. Loathe them. I even thought about selling our house because of this issue (I'm super extra-- I know), but thanks to Monty and New Era Pest Control, I finally feel calm and relaxed in my house. I truly feel that this problem wouldn't have been solved without Monty...I've had some of the other big pest control companies in the past, and trust me, they don't pay attention to detail like Monty does--not even close. I really feel like he wants to solve your problem instead of just solving enough to keep you on the hook. Oh! And he doesn't require you to sign a contract!. I think that alone attests to the confidence he has in his product. When a company has not only good customer service, but an excellent product, that's a no-brainer. If you're having a bug issue, do yourself a favor and call New Era. You'll be sooooo glad you did! read more

Great company!! Very profesional. Switched from toro and got better service. First time ever that a company took the time to move our oven and fridge and fumigate behind it. Best part all natural products!! read more

Had them come out and treat my new home. They were very friendly, punctual and helpful. Darren was professional and courteous as well as educating me on the different products he was using and the details. read more

I had little ants all over my kitchen. they came out in a timely manner and they didn't try to push a contract like the other companies do.

I really like this company, I've been using them as long as I can remember. I've used them for roaches, ants, roof rats, 2 tick infestations, know that my pets are safe from the accumulation of toxins used in pesticides. It's a small local business with great customer service, their field staff is prompt, professional and courteous. Monty, the owner, is always upfront about what a service will cover and why will be needed. Will continue to use them as long as they're in business ! read more

It has been about 3 years that I call New Era for various problems (ants, roaches ). They are very punctual, great service and non toxic product. I always recommend them read more

Very professional, affordable and effective service! So happy to know my family is safe from harsh chemicals. I will be joining their affordable maintanance service! read more

This company is top notch. They are professional in every way. There are no smelly harsh chemicals used. They use a natural food grade product that is safe for people and pets. I have been very happy with this company and have not had a bug problem since using them. Monty knows his bugs! I highly recommend New Era for your pest control needs. read more

Great company and service. This stuff really works and is safe for our cats. Couldn't ask for anything more! Monty gave us lots of advice to help keep the bugs out of the house in the first place all of which we followed. Couldn't be happier with the results. Thanks Monty! We're very pleased. read more

This is a great company. We were having a bug problem and another company couldn't figure out where the roaches were coming from. They were only in one room. The company owner, Monty, came out and identified the problem- no more roaches! They also use natural products. This was important to me because of our children and pets. Highly recommend New Era! read more

My main concern was working with a company that used only environmentally safe natural products in my home. After research, I found New Era and have now used them twice. The owner, Monti, spent over an hour thorougly going through my home to assure that my ant problem was addressed and eliminated. As he did so, he explained to me "Ants 101." Monti did so with a good sense of humor and was very professional and knowledgeable. My problem was solved and I just had a follow-up service several month later to keep my home pest free. I welcome this opportunity to recommend New Era and have already recommended this first class company to others. read more

Have been using New Era for several years now and have been super happy with them. I have 2 dogs, a chicken and an organic (edible) garden and have had no issues with the natural product. There is no smell - at all - and the service techs don't wear a mask while spraying (because they don't need to) - this made me feel super comfortable w/ the product. Every once in a while I find a bug but 99% of the time it is dead :) If I do find a live one, I call and a service tech is sent out to re-treat (no charge); this has happened twice in three years. I have found the monthly service program to be more effective than every other month. I live in Miami, near the water, and my neighbors all complain about bugs. I had been using Terminex but after spotting several live bugs, I became dismayed and decided to give New Era a try. I don't see any difference in product effectiveness; if anything, I think New Era's product is more effective and I like the peace of mind that comes with using a natural product. Mary (the appointment setter) and her husband are super friendly. The service techs are super nice and always on time. Highly recommend. read more

Been using New Era for almost 3 years now. Cancelled Terminix service after moving to West Kendall area and realizing how much worse the new regional service office was (big statement given how bad they are to begin with). Shopped around with all the franchise operations, but it seemed like each one was worse than the next either on price, service, quality, value, or overall value proposition. I found New Era on Google Maps...right in my back yard...and decided to give them a call based on the unusually positive user reviews there. So glad I did. Monty is unbelievably knowledgeable and passionate about his line of work. As a predominantly family-run operation these guys are very attentive to your needs and make it known that you're not just a number or a Dollar sign. That means a lot. They use environmentally-friendly, plant-based extracts that are not harmful to children or pets (you could literally spray the stuff right into your mouth without hurting yourself). But it seems to be MUCH MORE EFFECTIVE than Terminix ever was in controlling cockroaches, spiders, and ants from getting into the house in the first place. Amazing stuff! Amazing team! Give them a try. You won't go back. Oh yea, and in case you're wondering, no, I'm not one of these global warming, tree-hugging nuts. The stuff actually works better than manufactured chemicals, as much as I never thought I'd admit it. read more