WE recently used this company to put our dog down because she has a lot of anxiety and didnt want…read moreto take her to the vet. The website sold me as they all seemed compassionate and caring. That was NOT our experience. The Dr that was sent was not friendly or compassionate. We had two other issues that i won't detail. I am still devastated by this experience. I do not recommend this company. Patricia

Decided to spend the extra money to have a service like this performed at home, rather than a cold…read moreand informal vet office, as our sweet kitty was more than worth it. A compassionate team that is very helpful with the scheduling on the phone. Never rushed me through anything. Dr. Mitchell arrived within the scheduled time frame, and was absolutely wonderful. Explains every step of the procedure and allows questions. Our baby was at home, in her favorite place to be - our back yard - listening to the birds and enjoying the sunshine. Dr, Mitchell also allowed us to see the diabolical cancerous tumor, under baby's tongue, after the procedure. This solidified that we did what was right by kitty, and not allowing her to suffer any further. No cold tables and blank walls for your pet's final breath. Kitty went peacefully, at home, surrounded by her family. What a great service!

This review has been a long time coming, sorry it took so long!…read more Dr. Monica is probably THE best veterinarian I have encountered in my many years of dog ownership. She is exceptional, her and her staff compassionate and understanding, and they listen to their patients ~ two and four legged ones! I have been very selective as to the vet I use for my Service Dog Sammy, and the fact that she comes to us makes his experience much more calm and enjoyable. I also appreciate that she is all about proactive care through food and herbal solutions in order to slow down or even eliminate unnecessary damage in the future, since I rely on my service dog for many tasks his well being incredibly important to me, as well as his longevity! I would highly recommend Dr. Monica and her staff to anyone looking for a great vet in Washtenaw County!

Dr. Monica and her team are compassionate and thoughtful and made our very diffcult experience as…read moregood as it possible could be. She gave us all the time we needed with our beloved pup and made sure she did not feel pain or discomfort. We highly recommend her!

Lap of Love is an amazing service. We just used their services for our 16 year old dog and I could…read morenot have asked for a better experience during such an emotional and heartbreaking time. The Doctor was so compassionate and came right to our home so that our sweet dog was able to enjoy her last moments at home with us. The doctor made us a paw print and allowed us to take our time with our pet. If you let us getting older I would recommend calling them and getting information so that when the time comes you are prepared and able to call them. If I could give them 10 stars I would.

From the initial phonecall to the veterinarian leaving with our cat, Max, Lap of Love staff were…read moregentle, patient, understanding and caring. Dr. Laura Porta was so kind and respectful to Max and us. This is the most difficult decision a pet guardian has to make but Lap of Love certainly made Max's trip over the Rainbow Bridge swift and peaceful.

We had outstanding care today for our naughty little dog that our big strong man vet in another…read morestate is afraid to handle. Snoopy needed a partial nail trim, due to another vet giving up on him. Riley, veterinary technician, has the best and kindest bedside manner I have ever seen. They had it in their records that Snoopy didn't take much to treats and Riley asked us what his favorites are. When she heard peanut butter, she came back with a dish of it and bribed Snoopy thru the whole process. He was still wiggly, but there was no hint of aggression. Compassionate care was on display today!

The Kibby Park Animal Hospital has done an amazing job with our pets. We were so unhappy with the…read moreclinic we were using in downtown Jackson for a long time. However, after the untimely death of one of our cherished pets, we decided to look for another facility to entrust our dogs to their care. We have been happy with the kind, compassionate care the staff and Dr. Owings provide. We will not go anywhere else!

Dr. Cate with Peaceful Promise made saying goodbye to our 14-year Biewer Terrier so much less…read morestressful with her compassion, empathy and professionalism on the day she came to our home and sent our Duncan to a better place. After much research to determine what veterinary hospice expert we would choose to help us relieve our pet's mounting pain, we chose Peaceful Promise. This decision was the best we could have possibly made for our sweet boy who gave us so many great memories that will never be forgotten. Thank you, Dr. Cate.

Horrible experience with Sarah Ryan. My beautiful dog suffering from cancer who had never vocalized…read morein pain throughout her disease and any associated testing, cried out in pain while being injected with the euthanization anesthetic. I'll never forgive myself for using this organization.

I cannot say enough good about this organization. The receptionist Paisley was very professional…read moreand sympathetic to your needs. The doctor, Sarah Ryan, could not have been any better. She was so patient and caring to me and my boy Buster. She explained everything in advance and answered all my questions. It was all so calm and he went peacefully. I would highly recommend this over euthanasia in a doctors office any day.

Dr. Mason Lewis ave pet Hospital. Dr Mason brought both my Pups into the world. And I'm going to…read moretake the both back to a place where An Appointment is not always needed in an emergency. We live in Point Place an have been regulars when it came to vet care at Shoreland . NO MORE, they no longer have the Vet Surgeon Dr Brown and his wife Dr Riker booth super excellent Vets. Now they have a Corporation of pencil pushers running their company from a distance that are clueless when it actually comes to the business of pet care. Its a shame, i think Dr. Thornton DVM would be very sad to see the practice he began afew years ago in the situation its in now. Shoreland, office staff are great an Docs ok too the place at Shoreland lost out when a corporation bought them out. It really made a difference and caused me to realize its just not the place for my fur kids. So I went to a vet that is in charge of his office and is Awesome with his patients, Dr Mason. I kept that Pt. Place Shoreland vet because its near to my home in case of Emergence, Why if its "by appointment only" (as advertised) whats the point? Shoreland has a great vet Dr Starkey full time and the other vets travel to other locations as needed. It does not allow for a good relationship B/T vet and Patient. We are going to Dr. Mason at His hospital located on Lewis Ave Now. I very happy and the pups recognize Dr Mason and feel at ease with Him and office staff, a big difference. I also noticed Eric wrote a post about his dog becoming paralyzed. I had a Puggle she experienced loss of use of back legs. Its not any vet, unfortunately it happens. Blame games are for the small minded. My Puggle Holly did recover with Dr.Shawn Browns formerly a Shorland vet owner, he was able to help Holly using infrared treatments and as a Massage Therapist I decided to do light traction. We had nothing to loose. Holly got worse than the next day got so much better an a week later she walked across the room and returned to good health. We also Prayed over her as the Healer is up over your head, just ask for help. Not all dogs recover and I am pleased to see here that the Docs in Farmington could help. Also, keep in mind that X-rays cannot read soft tissue.

After I came home and one of my dogs could no longer "jump up" I made an appointment for the next…read moreday. He touched my dogs back and my dog sat down so he stated he had a "strained back". No x-rays or anything else. Sent me home with a pain med and told me to make him stay still for a few days and they would call and check up on him. They never called. Three days later his hind legs were paralyzed and a real vet sent me up to an amazing hospital in Farmington for emergency surgery. I wish I could sue this place. And the super aggressive blonde tech is a real piece of work as well. In this instance you CAN judge a book by it's cover. if you care about your pets, I would drive on by.

Everything from our initial call through our first appt. was great. The front office staff reached…read moreout to let me know when they received the records from my former vet, and were always very professional and friendly. We were welcomed and shown into a room immediately, and our vet tech was wonderful. Our cat is a big old scaredy cat, so we really appreciated how kind and gentle both the vet tech and Dr. Tate were, and that they were even nice enough to wrap our cat in a blanket they misted in calming pheromones. One reason we left our last vet was because they kept trying to sell us on every test and unnecessary thing our cat didn't actually need. So, I was really grateful Dr. Tate did a great exam, told us possible tests (i.e. blood work options) and then let us make our decision without judgement. We're so grateful we found Dr. Tate!

Switched to this vet since much closer to my home. I found the vet Dr. Tate very nice. Sad to post…read morethis review. In the annual check-up she detected a heart murmur and "gravely sounds" in my 6 y/o cat's lungs. She said she didn't think there was a need for additional testing, and told me to keep an eye on his respiration rate - count it when he sleeps and call them if gets fast. I did that, and over the next few months called their office on 2 different occasions to report respiration that was just over the "fast" side. The person that answered the phone took the information and I was told there was not a concern. I brought my boy back for annual exam. The night before he had a bad coughing fit. I was told they did an x-ray and that his heart was enlarged and he was in hear failure. I was there over an hour waiting and knew something was wrong. I was sent to Blue Pearl in Southfield - told they had vet cardiologists there. (NEVER go to Blue Pearl - terrible!) Discovered the next day that Veterinary Cardiology Consultants had an office only a few miles north of Troy Vet Hospital! At Blue Pearl they diagnosed my boy with congestive heart failure / hypertrophic cardiomyopathy (HCM). This was approx. $3,500 visit - after spending about $700 at Troy Animal Hospital. I followed-up with Vet Cardiologist Consultant's for my cat's care. In the following 11 months I've spent another $2,000 - $3,000 on consultations, echocardiograms, fluid aspiration, monthly medications, supplements, holistic care. My boy was in advanced heart failure and died two days ago. I've learned along the way that in that initial annual check-up at Troy Animal Hospital in November 2017 that the heart murmur and gravely sounds detected in his lungs were early & strong indicators of cardio myopathy developing. I wasn't even offered the option of additional diagnostic testing - I would have done it! Instead told she "didn't think it was necessary at this time." If testing had been done and treatment started then he could have lived a long and healthy life with condition management. Instead, his quality of life deteriorated fast - he died at only 8 y/o - and it cost me approx. $7,000 in that 11 months along with so much stress, sadness and grief. My heart is broken. My boy was one of those special cats - the kind even people who hate cats love. He deserved better. I understand mistakes are made in life but this was inexcusable. I called twice to report fast breathing afterwards and they weren't concerned!! Is this a matter of being too busy to give proper attention? Why not suggest testing to rule out a potentially deadly condition developing? I wish I had never stopped going to my previous vet who specialized in cats. My boy would be alive.

We used BetterVet multiple times, and loved Dr. Yavarski. I would of given 5 stars, but they…read moresuddenly no longer service our area, which has left us trying to find a new vet. This difficult because our one dog is a senior and is anxious going into a vet, that's why home visits worked. If I knew where Dr. Y worked, we'd take her there.

I opted for a mobile vet knowing the cost is 2-3 times the cost of a local office visit because I…read morethought it would be less stressful for my pets. I have a 12 yo husky who Is starting to have hip problems. She loves people, is gentle with children. And has a sweet disposition. Dr y and her assistant could not provide services because my dog was anxious around them. Even with trazodone and a muzzle they couldn't draw blood The first visit I got flea treatment for both pets. For my husky I got ear medication, cleaner, 30 trazodone, 10 primary for about $800. Second visit I had to sedate my dog. When the team arrived i had to muzzle her. The assistant tried to pick her up and then laid on her Dr y was not able to draw blood. This cost $178 even though no services were rendered. Dr y told me we aren't a good match. We need a clinic where our dog can be rendered unconscious. I agree with this. I was surprised to learn what a pet friendly visit means. Your pet must be docile or they leave . I believe the 5 minutes it took to scare my sweet husky was the most profitable. Well look for a local independent vet. As a follow up, the local vet we took our pup too is also fear free. Their version was to spend time building trust. Not the 'drug em, muzzle em and we'll try to do our work quickly' we experienced with Dr y and assistant. Frankly if I was drugged, muzzled, picked up and leaned on I'd growl too

I have worked here so I saw a lot more than most. Dr Botsford is the absolute best. He cares so…read moremuch about the animals and clients. He is also excellent with the animals. I moved 45 minutes away, and still take my dog to him. I just can't say enough good things about this animal hospital.

I am so relieved to find Dr. Botsford and his staff for my many animals of all ages. I have lived…read morein this area for 40 years or more. It was difficult to find a veterinarian and office our family clicked with after our beloved vet retired. The reasons I trust Dr. Botsford and staff with my wonderful animals are #1. When my animals have an actual medical problem, Woodland fits them in. They are compassionate and quick. It's important to me that my animals are seen by the same vet that has their history when they need medical attention as is inevitable. Not only well visits and vaccinations. #2 Dr. Botsford and staff are gentle with my animals and my animals are not afraid after appointments. I have been to different vets in the interim between and I know my babies! They trust Dr. Botsford and staff. #3 Woodland and Dr. Botsford are unpretentious. My cat peed himself in the crate before an appointment. We tried to clean him up. Without hesitation Dr. Botsford picked up my cat and just took care of him! . We live on a farm and sometimes my animals may not be perfectly groomed. I feel no judgement, Only concern for the issue at hand. The office is very clean, but not fancy. The prices are reasonable and Dr. Botsford tells u options, recommending the most sensible. #4. I just opened up their Christmas card and it's SO CUTE! 6 dogs looking up at the camera at the same time, with a little kitten in the background. Dogs look smart and like they are loved . Background setting is behind the office desk. No costumes or poses. UNPRETENTIOUS! When we look for a Doctor to take care of our animal children, we don't need pictures with Santa or all that fluff! Our family needs a Doctor with old school values. A Doctor that really cares about animals. A Doctor who will see them when they're sick. I'm so grateful to have settled on Woodland Animal Hospital to care for our animals. I don't mind passing 10 other veterinarians on the way there! I'm very particular with the care of my animals. They can be rascals! Lord knows we need Dr. Botsford!