I had a great experience working with Pruitt Ford on a customer's timing chain warranty repair…read more They provided an accurate estimate up front, helped me locate a tow company to get the vehicle to their shop, and completed the repairs much faster than I expected. Best of all, the final bill matched the original estimate exactly--no surprises. Everyone I worked with was friendly, professional, and easy to communicate with throughout the process... It's refreshing to work with a dealership that does exactly what they say they're going to do. Great job, Pruitt Ford! Highly recommended.

I purchased vehicles here and also have had vehicles serviced…read more Jay Black is the salesperson I use and he works for the customers, not their dollars. He will find the color, options, interior and everything else you want and bring it in for you. In the service department, I've had tires repaired, oil pans replaced and everything in between. I've always been happy. * if you like my reviews, give me some thumbs up please

Worst body shop ever ! Sent someone here to get an estimate it was several hundred dollars lower…read morethan the others. So I thought they are fair we will take the car here. Well.... the old bait and switch in full effect! Minor Fender bender see attached picture estimate almost quadrupled never seen anything like it ! My son had accident couple months ago similar but looked worse than this and it was $1400 to fix. See pictures I will put some of my sons car and then the gray nissan Sentra is the car we wanted fixed. Compare damage night and day $1300 estimate turned into $4500 this car isn't even worth that. Then on top of that wanted me to pay $600 to have my car towed out of there wouldn't even put it back together to make it drivable CROOKS! Stay away ! Just got it fixed at Patterson auto body $2100 they had a bunch of stuff marked on the quarter panel like it was dented. It was good and they had stuff on the trunk which wasn't even touched. These people are crooks run far away going to try to turn this into the nEws feel bad for people that can't afford to get their car out and take it somewhere else. Worst customer service and attitude ever !

Gilmore collision is an awesome place to do business. I originally brought my truck in for…read morecollision repair. They maintain excellent communications, ensuring that I was aware of each step in the repair process. They delivered my vehicle on time and looking great. Extra note. I contacted them about two months after the repair to correct a small issue that arose. I called 10 minutes to close on a Friday. They still got me in and made the adjustment for me instead of having to wait the weekend. It saved our travel plans. Keep up the great work!!

I recently bought a used 2017 Chevrolet Tahoe from Lipscomb Chevrolet, and the experience has been…read moreextremely disappointing. Not long after purchasing I had to replace the water temp sensor. Now, there is a message to service suspension system. Our salesman Drew said that we could make an appointment and they would take a look at the shocks that they replaced to see if they were faulty. I contacted the service department to make an appointment and they told me I would have to leave my vehicle there for a couple of DAYS. I told them that this is the only transportation that gets me to and from work that I would need a loaner vehicle. They said that they are booked out months in advance for loaner vehicles that I should contact my salesman to see if he could put me in a loaner vehicle. When I reached out for help, my salesman, Drew, told me that his manager said I bought a used 2017 vehicle and that they "can barely get customers who purchased new vehicles into a loaner." That kind of response says everything about how they treat customers after the sale. It's frustrating to spend this much money on a vehicle and get no support when something goes wrong--especially for work they've already done. I expected better accountability and customer service. If you're considering buying here, be cautious. Get everything in writing and don't expect much help once you've signed the papers.

This is a long, but thorough review! I will give you the basics. Made an appointment and a few days…read moreprior to the date my car died on me in Dallas. My engine was hot and sluggish going up inclines. I turned it in and it took 16 days and cost me $3,646.40. They gave me a gray Chevy Spark loaner and it died on me while out with my kid. Colton came and replaced it with an all electric vehicle, that only had 190 miles that I could use, but I have 3 jobs. I gave it back, since my car was not fixed then got another car for the time being. While my car was there with my custom paint job, bird poo and feathers cooked on the paint job due to it being parked under bird areas and not being covered. I still have not been able to get all the feathers out of my paint job. Once my vehicle was "supposedly" fixed. I was told the 150,000 mile check up, flushed my coolant systems, new hoses, an oil change and cooler kit cost. $3,646.40. Now the sad part was I paid $1981.00 in labor alone and about $1,000 in parts. I had my car 2 days and it died on me again while I was at a convention in Dallas 230 miles away from the dealership that said all was well. I had to figure out how to get it back to this dealership on my own. August 21,2024. On 26Aug24, I brought my car back since it died on my and the issues was the same. I paid for things in my car and almost 2K in labor and my car was still broken. This time they had my car for 1 month and this time said it was my alternator and my battery was low. Well if paid for inspections and diagnostics. The first time I brought the car in yet no one noticed something was wrong with my alternator so say so after $2000 came out of my pocket told some basic things that should've caught the first time and cost me a third of the price to fix. At this point I was beyond stressed, disappointed, and in a financial bind. This time the new total was $1,046.04 . Labor cost me another $355.00 and parts $608.86. My car sat in the dealership yard for 1/2 a month again, I did get a loaner, but just needed them to fix the car they misdiagnosed the first time. The service department staff was nice, but I did have to call and figure out the status of my vehicle a lot the second time around, which is not great. I drove by multiple times and noticed it was parked in the same spot. Due to it sitting the hot Texas sun for about 2 months not covered. When I got my car back all of the window tint in the vehicle was warped due to the heat. Now it must be replaced. I was driving and maintenance code 82 popped up on my dash . I do not know what could be the issue now, since I have this dealership $4,692.44 in less than 2 months for an older vehicle that should have had all the systems reset after the 150,000 mile maintenance I completed the first time. Herb Easley has quicker turn around and can be cheaper, but Lipcomb has better customer service, but may have your car longer or not find the issues. Since they service the police cars in town it does slow down the maintenance department. I come from a family of auto mechanics, and I feel like this situation could have been quicker, cheaper, less stressful if this business would have listened to my concerns and issue about the vehicle when I brought it in the first time. Hopefully this cold 82 is something simple because I have not one more pennies to give this dealership

Five stars all the way for Patterson Honda. From start to finish, everybody we dealt with was…read morepersonable and easy to work with. Kay Juperatum, the sales manager, took the time to sit and chat with us, then worked the numbers and did some real magic to get us to the right price. Our salesperson Bryan Sanchez was fabulous, just a genuinely great guy who made the whole experience easy and comfortable. Brad Ferris in finance made signing the contract quick and painless, one of the smoothest signings we have ever been through. What really sold me was what happened after the sale. We took home a Ridgeline demo and had a short list of things that needed attention, and they took care of every one of them and then some. The truck came back looking like new. They kept us in a loaner the entire time, never made us feel like an inconvenience, and made sure we felt well taken care of the whole way through. If they keep working this kind of magic, Patterson Honda will definitely have my business again.

Well, I will start off by saying what a difference a year makes! My mom wanted to trade her car for…read morea new one and thanks to the manager working out the numbers and Dinh's expertise, she was able to drive the car she wanted off the lot. Also a big thank you to Chace the finance manager!

Edit: after being reached out by the regional manager i was taken care of in a fair manner…read more Unfortunately they were not able to solve my issue but the they charged accordingly, and I am grateful for such. They are now aware that there is a discrepancy with the online booking system, so hopefully no one else goes through my experience.

Daniel Gutierrez was wonderful to work with! My husband and I knew what we wanted before going to…read morethe dealership and Daniel was great about answering our questions, but also letting us explore the car. I really appreciate how Daniel was not pushy and did not assume the car was for my husband!

I took my 1968 Corvette convertible to Sheppard Automotive for carburetor, tune up and exhaust…read moreissues. Milt and Ed are old school and really know their classics. They diagnosed and quickly repaired my car. They handled my Vette with great care. Floors, seat and steering wheel were covered to protect them. Once parts arrived, my car was ready when promised. Milt kept me updated throughout the process. Everyone in their shop is knowledgeable and friendly. I will not hesitate to take my car to them when needed. If you have a classic, hot rod or modern car, this is where you should take it for service!!

No stars. This business is very bad. Milt (the owner) will get over on you in any way possible…read more Don't trust any deals made by him, he lies and has bad business.

Awesome service, took less than 5 minutes for my motorcycle state inspection. I'll be back.read more

Service was really good. Customer service was down to earth just like old school customer service…read moreused to be.

Great pricing, honest analysis... take as few days to get in since they stay so busy. Well spoken…read moreof around town.

After going to Firestone and getting an alignment there... (they messed up my steering wheel and…read moreturned it to the left to drive straight, and saying i need a new tirod) Downtown Wheel Alignment got me in as soon as possible and made my alignment straight , fixed my steering wheel issue, and was way cheaper than firestone by a landslide, they truly value their customers, especially in my situation where i'm on a budget they understood and out preformed!!