These people only care about their commission pay, not their customers. They do not follow what their contract says, you tell them about a problem and they beat around the bush about it. When I purchased a vehichle from them they did 0 maintenance work before having me drive away, they also did not let me test drive they just jumped me into paper work and had me take off with the car. Whenever I asked questions about the vehichle I was told to ask another dealership. Please do not go here if you are interested in a car. read more

I'm preparing to go from a party of 1 plus an 80lb dog to a party of 2 plus dog come October (my first human kid), and I figured I'd probably need to upsize from my tiny Mazda CX-3 to something a little roomier. I love my little Mazda, especially the gas mileage, but there was barely enough room for the dog in the backseat. After doing A LOT of research I knew exactly what I wanted: a Toyota Tacoma 4runner, Limited, preowned. Because of Corona I did a couple weeks worth of online shopping and phone calls with dealerships all over the Texa-homa region, and finally set a date to make a round of appointments at four dealerships in one day with the goal of coming home with a new car. Four Stars was my second appointment of the day, and the last one I needed. I worked with Marvin Tate, and he was a phenomenal salesman. He actually listened to all my wants and needs, and he understood and respected my budget instead of pushing the most expensive cars on me just to make a bigger sale. He helped me find the perfect fit, then helped me work a great deal with the manager Dell Pauley before sitting down to crunch the final numbers and sign the paperwork with Gary. I ended up getting a great price on my 4runner, $3500 over the average KBB value for my trade in, a reasonable interest rate, an added warranty, and even some all weather floor heavy duty floor mats all under my original budget. I am extremely happy with the service and professionalism of everyone who helped me find and buy the perfect car, so Four Stars Toyota gets Five Stars from me! read more

Four Stars Toyota - Car Dealers Near Me - Altus, Oklahoma

We are glad we drove from Lawton to see these guys. Josh Pollard met us when we drove up. He was very pleasant and easy to speak with. Quite knowledgeable about the 4Runner we wanted to purchase. During the test drive, Josh was quiet and let us take our time driving the vehicle and getting familiar with the inside before asking us if we had any questions. I really appreciated that engagement versus being overbearing and trying to run down the list of features right off the bat. When we returned to the dealership, we were met by the owner and general manager Kelly Strausser. He made the time to stop and have a conversation with us and tell us why this dealership is different from the others. When they gave us a quote on our trade in, we were able to quickly work with them to get a better offer as Kelly stepped in to determine their offer. While they didn't have the vehicle we wanted on the lot, they were able to find one for us and have it at the dealership in about 24 hrs. When we picked it up, it was very clean, all gassed up, and the final signing of financial documents went quick quickly. Kelly remembered us and made sure we were happy with our purchase. It may be a bit of a drive from Lawton, but the experience was well worth it. They have a good selection of vehicles new and used. They are easy to work with and explain what's going through each step. I've been to a lot of dealerships, including the mega car stores, in different states and cities in the US and this I can definitely rank as a top 5. read more

Had purchased a SUV from here by a nice guy named John Timmons and he was very busy and still got around to providing the best service I could get. Very helpful and informational. If I ever have someone that needs a vehicle I'll point them there way. read more

I have used the service department a few times. Great service and done in a timely manner. I had an issue with a vibration in front end. I had gone to a couple of other places locally and given bad info as to why it was doing it. Four Stars tech. found and did a great job of getting rid of most of the issue but I had to get a part they didn't carry to fix it correctly. Will be having my service today and get those parts installed. Well worth the drive from Lawton to get such great service, read more

The best customer service experience I have ever had purchasing a car. My son's car was totaled and we had very little time before the rental was due back, I called them up, they listened to my situation and made a great recommendation for his next ride! Honestly can't say enough about these folks! That's it for me, I will always buy from them when we need another vehicle, and with 4 driver's I am sure it will be soon! read more

Set up an appointment a day prior with no trouble. Arrived for my 10k maintenance and was attended to quickly. Although they said it would take 45-60 mins, it was done much sooner. Jason, the one who attended to me, walked me through everything they did and the status of my vehicle. Staff is friendly and helpful and there is coffee read more

Great service, just had a tire puncture repaired a few weeks ago on her 2017 Limited 4Runner. Fast and friendly service! I was even looking at other vehicles but none of the sales people were pushy. Looking at buying my next vehicle from them! read more

This dealership and service advisor Chris Ross have set the bar for manufacturer dealerships for me. Halfway across the country for some training at Altus AFB, and my fairly new Tacoma, under warranty, was suffering from some very squeaky rear leaf springs. Without questioning what has been modified on the truck (nothing anyway) or my diagnosis, Chris said he could get it up on the lift, and in the meantime do some research to see if there was a known problem. After dealing with dealerships back home I assumed this was lip service, and was very wrong. Upon my return that afternoon, he already had the parts on order for a Toyota fix and said he would call me when they came in, but still wanted to get the truck up on the lift and take a look. Sure enough, when the parts came in, they got my truck in the next day and had me back on the road with a non squeaking Tacoma. The service department at Four Stars Toyota, and specifically Chris Ross, were beyond accommodating and willing to help, and other dealerships should take note. If ever back in Altus and needing to have a vehicle looked at, I won't hesitate to take it to this dealership. Thanks! read more