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    Four Stars Toyota

    4.6 (9 reviews)
    Closed 8:00 am - 7:00 pm

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    Wilmes Superstore - Shifter - angle #3

    Wilmes Superstore

    (5 reviews)

    I took my 2020 Fusion (5,700 miles) in for maintenance because the shifter dial is very difficult…read moreto turn. (My wife can't turn it; I can barely turn it. We have to turn it all the way to drive before turning it back to reverse, or it will keep on going back to park on its own. ) The dealer said it wasn't covered under warranty because of the debris There was a little dust - the car was pretty darned clean, and if that causes a malfunction, there is a defect. Their tech didn't even take it apart to check - he just looked at the outside. They gave the impression they didn't want to work on it because we bought it elsewhere. (When we called, they wouldn't give us an appointment after we said we hadn't bought it there, and they said to just drop it off next week. When we dropped it off, they seemed annoyed we didn't have an appointment (again, after they asked if we bought it there.) They let it sit for the better part of two days, no phone call. We finally called for status and they told us it wasn't covered. I took may car to another dealer and they fixed it under warranty with no issues. It took them less than 24 hours to diagnose, get the part, and replace the part, with text messages at each step. I had them send photos of the removed part (posted with the review) - no sign of any debris. I asked the tech if there was any possibility it was cause by debris, and he answered there was no debris. If you didn't buy your car at Wilmes (Altus AFB is right there - if you PCS'd in and own a Ford) take it elsewhere. If you did buy it there, I still wouldn't trust them. PS - I highly recommend Joe Cooper Ford in Yukon.

    On 7/14/20 I ordered a Ford Bronco direct with Ford then selected Wilmes as my location for…read moredelivery. Kirk Wilmes was the sales person. When I received the call 2/15/22 (after 19months waiting) about my Broncos arrival, Wilmes decided to up the price $11,000 overlords factory sticker and called it a "market adjusted price"! When I went to see the vehicle it already had a price that was $17,000 OVER STICKER "incase" I didn't want to take the vehicle. I feel like the custom vehicle I special ordered was confiscated to be sold to the highest bidder that doesn't want to wait like I did. So much for small town service Wilmes.

    Four Stars Toyota - car_dealers - Updated July 2026

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