I can handle a canceled appointment. I can handle policies. What I cannot understand is why a…read moresimple scheduling issue turned into a personal attack. At no point was I trying to take advantage of anyone, and at no point did I ask to for a discount. No one deserves to have their personal circumstances used against them. What should have been a professional conversation quickly became something that felt judgmental, accusatory, and unnecessarily personal. The most disappointing part wasn't losing her as a stylist tbh. It was being made to feel like I was a problem for circumstances that were already difficult for me. Instead of professionalism, I was met with comments that felt targeted and designed to make me feel small. Businesses are entitled to their policies. What they are not entitled to do is shame customers, make assumptions about them, or turn a business matter into a personal one. I reached out because I wanted to feel beautiful. I left the interaction feeling humiliated. Here is my attempt to cancel and the policy. ****update- I spoke with owners and management and their quickness to resolve my problem and prevent this from occurring again to anyone was so relieving and refreshing. After a 48 hour wait. I was informed that they would be speaking with the stylist, and overall taking my concerns seriously. No point did I feel like the stylist was a true representation of society West and their core values especially after speaking with management. They did amazing and my experience was a rare one im seeing now. I'm leaving this up so that if any clients or future clients have any issues they don't hesitate to reach out to management at Societywestsalon@gmail.com. They will hear you out and assist you with any concerns or problems, they really do care and I witnessed how much today. Thank you society west.

Let me tell you guys... I'm actually so upset with my haircut the picture was not followed at all…read moreand the length was wayyy shorter than what I wanted it to be. I first showed her how much I wanted off then the girl told me to show her with the longest layer which was fine. She showed me the length and it was below my boob, ok fine it's damaged and needed a refresh. Like the stylist could've told me she was tired or rescheduled on a better day because I felt like she was already tired and rushing. After the conditioning treatment she cut my bangs, they came out fine. Then she started cutting my hair. My hair WAS long (like to my waist long) so I wasn't trippin too much when she sat down to cut it. Bro I'll let the inspo pic and the actual results speak for themselves. I'm so upset she did a straight line instead of the U/V shape. she cut it too short. Like, what was followed? I know I'm not crazy. Idk I want a refund and I'm not the type to be a Karen and I've had my fair share of bad haircuts but I've never been so upset after a haircut.

I had a great experience at the Purple Chair. My stylist, Ashley, understood exactly what I wanted,…read morea trim and shape up for my outgrown bob. I'm a snowbird, and was looking for a good place to go for my winter cuts. It was my first time there. I will be back for other cuts with her. She was very friendly and competent.

Grossly overpriced, services provided don't command prices, especially when you are being shuffled…read morebetween 2-3 clients and an assistant is applying color. The menu of service depict ALL color services are wrapped into hefty price tag and then you get slammed at cash register when you leave and given some poor excuse about the service. Receptionist then tacks on credit card fees at 4%. when you call to ask they wont answer phone and act like oh well. needless to say the work is sub par. Hello Melissa Your facts are incorrect . I have attached the invoice and no where is anything broken down . Furthermore you offered no remedy just a bunch of word salad trying to justify your pricing when the website is crystal clear on what is included in your package . So please don't try and make it sound as if you are a caring owner .. cause that is far from the truth . You grossly overcharge and the proper remedy would have been to honor the blonding session package at the price on the website and returned the additional amount of money that you charged. To charge your client 4% cc charge is outrageous . That is a cost that is on a business owner not to pass along to you clients just another way for you to be piggish . Regards

My services with Vicky twice now have been great results!!! The spot is cute and it right between…read morewhat must be two dueling coffee shops. Very convenient and great parking and super clean spot with a very friendly and home town feel!!!

Penny is the BEST!!!! She came highly recommended and she didn't disappoint. She helped me decide…read moreon a style and I it!!

Michelle did a great job. She listened to what I wanted and gave advice and I got a great haircut!…read more I would strongly recommend her.

MeShell is the first hairstylist I've ever trusted in my entire life! She does a GREAT job about…read morelistening to my ideas, explaining how my ideas will work (or not work) on my hair style, type, texture, face shape, etc, and then creating something fun, versatile and amazing. MeShell really understands color theory and blends traditional skills with modern trends to create cuts and colors that fit for the times and the season! I've been with her for over 5 years now!

I went and got a haircut with Cora yesterday and she did such a great job! It was my first time in…read moreand I was able to get a same day appointment which was amazing. When I asked for pricing over the phone they were super straight forward and told me what it would most likely be, and it was exactly what they quoted when I paid which I majorly appreciated! Cora was super nice and professional and my hair looked so pretty at the end so I'll definitely be going back!

Crooks!!! Take a look at your receipt!!!…read moreIf you purchase products they add the percentage of your tip on top of the products you purchase. For example: I purchased hair care products they added 25% to the cost of my products. I'm very upset & called to speak to the manager. The gal said she's not available!!! Guess what? I never heard back!!! Being a business owner I know that honesty is your reputation. These folks are NOT honest or ethical.

It had been a year since I'd had my hair cut, and due to some health issues I was having a lot of…read morehair loss and I was really unhappy with how my hair was looking. I knew I needed some professional hair help...then I found Melissa on Instagram. I didn't have any inspiration pics since I didn't even know what could be done with my hair at that point. I explained that I wanted more volume and to try to hide my thinning hair as much as possible. She was empathetic and a good listener. She asked me questions about what type of products I used and how much time I wanted to spend on it each day, to ensure that she gave me a cut that was suited to my life. I love how it turned out! It looks so much fuller and healthier and I feel way less self conscious while I get my health in order. I have now been back a couple of times and each time I walk out of the salon feeling great! What makes it even better is that I have able to get in quickly each time and her prices are fantastic. I highly recommend her!

I stumbled upon Melissa Tony on yelp. I texted her to set up an appointment for the following day…read more She promptly responded and had an opening for me. The price was great for all services provided. I went in for a trim and left with washed, trimmed and styled hair. I loved it! Melissa was very nice and chatty. I will definitely be going back!

Love this place! The ladies are great and the place is so cute inside! My stylist is Vanessa and…read moreshe is AMAZING. So skilled , I'm happy every time I get my hair done. I went from box dye to FABULOUS with SUCH amazing hair. I am so grateful!

Last Fall I came here to get my hair done and so far I think it is the Best hair place that I like!…read more I walked in without an appointment and everyone was very friendly. I got my hair dyed and cut for about $100. I even got a glass of wine with it! Since then, I have returned once and done the same thing. The staff is very welcoming, I even witnessed them cutting a little girl's hair and being professional towards her and being kid friendly. I feel relaxed when I'm there. I think you would enjoy the free glass of wine too ;) If you are a guy, you might enjoy the sexy hairstylist.

After booking my stay at the Wigwam, I excitedly booked a pedicure at the spa which I had been…read morelooking forward to for weeks. When I arrived for my appointment I sat in the chair I was asked what kind of polish I had, I said gel and that I wanted gel polish. I was told they didn't have time for that since it wasn't specified. I explained that I booked online and there is no option to indicate anything about gel as an addition or as a type of pedicure. Then I was annoyingly told that I should have called to request that--the online booking system should state to call if that is necessary for this service. Why have online booking if you can't fully book online?!? Or, if your system can't offer those details which you need to properly pace appointments, why not call or text to confirm?!? Disappointing and a waste of time and money. To her credit, Lacy offered to not do parts of the service to squeeze in the gel. She's kind, friendly and does a great job! I would have cancelled and walked out but didn't want to leave her without a client...management, do better for your friendly staff and your customers. When I went to pay, the woman at the checkout--who is lacking in customer service--had the audacity to explain gel was taken off the online booking because in the past people booked "gel" that thinking it was a pedicure. This explanation was pathetic and made it even worse indicating management knows this is a problem and has not addressed it! Why not put "name of pedicure+gel"--or add "for gel services please call spa directly" upon checkout, this isn't rocket science. I was then told customary gratuity was 20% suggesting I could decrease, why would I do that and penalize the staff?!?!--this wasn't Lacey's fault it's management's booking system!!!! Despite this deficiency in your booking system, not receiving all elements of and a rushed pedicure, I was still charged full price. A small discount, an offer to use the spa's steam room or simple genuine un-excuse filled apology would have gone a long way.

I had an amazing facial with Louise, she had a great touch and made me feel completely taken care ofread more

Krischelle's does such an amazing job. She just started doing permanent makeup up and did a…read morewonderful job on my wife's eyebrows and lips. She also does tiny tattoos and I plan on getting my wedding ring tattooed when I have a chance. Place is very bright and clean. She takes great care in keeping her salon and makeup area (2 different rooms) exceptionally clean.

Midge and Jamie are awesome. I take my two boys with me to get haircuts from Midge and they love…read moreher.

Brittany the Beautiful is amazing! Not only is she talented but always does her best to get you in…read morewhen she can! She always has a smile and your hair dreams are her hair dreams. Super friendly!

Brittany does such an amazing job! I've had everything done from coloring, cuts and extensions and…read morenever been disappointed. She is extremely friendly and listens to exactly what you want. I highly recommend!