Really nice store. Lots of quality brands. Selection is nice--you can grab a nice dress to wear to dinner, a birthday present, a teacher appreciation gift, etc. Doesn't disappoint there. I see comments in other reviews about lack of customer service, but any time I stop in, I am greeted with offers to help or just simply to say hello. As for the return policy, yeah, not my favorite. But look, this is a small business. People are always talking about supporting these, but then don't have any tolerance for the policies that are sometimes necessary to keep these businesses open. At least store credit is offered, which is better than some other highly-patronized businesses in town. read more

Terrible customer service. My friend and I just left this store a bit ago. We visited the area for the peach festival and while browsing through the store, we noticed that we were being profiled by 2 sales associates (who were very obvious). Ironically my friend and I look Hispanic, and we're the only 2 that looked like us in the store. What's disturbing, is that we didn't look disheveled, not put together, or lacking in hygiene. I literally was wearing Lululemon and Madewell. Very disappointed with their profiling. If anyone from the store is reading this, I'm curious as to why you profiled us, and would like a response. read more

I love the clothes and shoes and service and employees. I bought the most comfortable shoes there. I have worn them every day. read more

Wow! I can't believe the other reviewer had such negative comments just because it reminded her of... An actual department store :-) The store is awesome and has a lot to offer You have to give them a lot of credit for reopening especially with the times we are in read more

Do NOT shop here. They have a bit of nice things but if a shirt you bought does not fit they will not refund your money they will give store credit. The store selection is MEDIOCRE they do not issue refunds do not shop here if you may need to return defective or incorrect size products or broken or whatever. They were polite but firm on this policy I encourage you if this happens to you to stop payment on the credit card. read more

They have nice merchandise but their refund policy is so unfriendly. Store credit only. I might understand that if their prices were much better than elsewhere, but they are a full price store. I also give low marks for customer service and friendliness...I spent an hour in the store and no one ever said boo, til I got to the register. Not hello, not can I help you. There were 2 "sales" ladies floating around but not a word from either. That seemed weird. I checked my watch to be sure it really was 1 in the afternoon and they were open for business. No one else in the store. Sad to say, despite nice merchandise, I probably will shop elsewhere. Disappointed. read more

Not impressed. The salespeople were friendly,but a bit aggressive. The merch is oddly varied, maybe they're going for "something for everyone?" But only if said customers have a fat wallet! PRICEY! No sales ever, either! Even for Bucks County, a bit overpriced. But what really is bothersome is their RETURN policy. They only give store credit. No matter what. I bought two fleece wraps, in different colors. Didn't like quality when I opened it at home. Kept the opened one, but tried to return the second one, still in shrink wrap, with receipt the NEXT day. They only gave me store credit. So I used it to buy a Yeti mug. Once home I realized the mug didn't have the complete lid components. Brand new! I'm not going to bother trying to return it to Fox and Holly. I'll contact Yeti. So overall, I won't be shopping at Fox and Holly anymore. read more

I was very disappointed. It is not departing store. More like souvenirs place. Most of merchandise are made in China but the price are very high. Service is slow, or aggressive, depending of the department. Looks like management like to try something different, but does not have a skills or knowledge to succeed. Running department store is a little different then running small boutiques. read more

My Mom (who doesn't like to shop) and I stopped in for the first time today and both walked out happy and with great new clothing. Wide variety of brands from some I recognize (Prana, Columbia, PJ Salvage) and many new me brands. Great selection for men, women and home. The shining star were the folks that worked there- they were all so helpful and friendly- it was like we had a team of personal shoppers. Big shout out to Rosemary for gathering the pieces my mom and I actually decided on (many of which we overlooked while browsing ourselves)! Great new store, happy to shop local and small. We'll be back for sure!! read more

I heard such great things about this store, and I was excited to see a local shop in Doylestown where the old Bon-Ton was. I saw it on social media constantly, and saw that they extended their hours to be open during the winter (past Christmas). I was super excited, and my fiance and I drove over there after his Birthday Lunch. The store is only a small portion of the Bon-Ton. I thought perhaps it was going to be the entire store, and originally saw the closed down Bon-Ton and got worried, but we drove down further and saw Fox & Holly. When we arrived, no one greated us, there were barely any salespeople around, and the products that I saw in the front were Brighton and Dooney & Bourke. The prices were not much different than a standard store. I guess that is the point, and I didn't know what to expect since I was never there before, but I just was not a big fan. I skipped right past all of the clothes (I wasn't sure if they had a plus size section), and saw the Christmas decorations and the home goods. The Christmas decorations were 75% off which were nice! I unfortunately didn't see anything I liked. My fiance and I picked up a cute golden retriever pillow (it's the type of dog we are planning to get at the end of the year once we're married), so I saw the pillow and totally wanted it. When we approach the counter, it is a man and a woman (the woman ringing us up, and I guess the man bagging the items (or just standing there because there is NO ONE in the store). They ask if the pillow represents my dog, and I laugh and say no, that it's my "future dog". And I just felt kind of... silly... and like they were laughing a little bit at me...? I don't know... they seemed nice, but they were definitely joking around about the situation, it made me feel dumb for purchasing the pillow. The man asked if I was going to rescue or buy the dog (but with a condescending tone, kind of like "DON'T BUY A DOG"), but many golden retrievers are NOT rescues unfortunately. He mentioned how he bought his mother-in-law a dog for the SOLE PURPOSE of making fun of it because it was ugly lol. Finally, after talking, they told me to enjoy the pillow and good luck with the future dog. Again, I'm sure they were trying to be nice, it just kind of made me feel super awkward. read more

I have been shopping there on-off and disappointed with "no sales", however, they have great merchandise, and unique things. When I shopped mid-December, the sales were amazing and purchased a lot of items. I was greeted by several nice salespeople who helped me and also was given a glass of wine while I shopped. I am giving Fox & Holly another chance, but they need things on sale for me to buy....Great job over the last few months. Michele from Belle Mead, NJ. read more

I went to this store and Im 61 years old but feels more like 45 any way I was shocked to find clothing as well made as it was. The clothing is nice and heavyich like it used to be i the olden days not thin so in the winter you will freeze. The prices are a little high priced but well made clothing is worth it. People that worked there were very friendly and helpfull they ask me if I needed help. Very nice store. I realy liked it there and I dont like clothing shop. So I gave this store a grate review. Thank you Fox & Hollly read more

I just received a call from the owner of Fox and Holly (Karen) where she apologized and admitted that the first go around and my displeasure are not what she strives for in her store. The most important thing is that she recognized the error and made it right . Everyone makes mistakes but I have a lot of respect for those that recognize and fix it . I will be going back as I do like their products and Karen showed a lot of character with a direct phone call to me. read more

Make sure when you buy something there you will receive a receipt. On the receipt it says you will not get your money back on your credit card or cash only a store credit no matter how you paid for it. Read there return policy ."ONLY STORE CREDIT" read more

the selection is pretty good, a little expensive. they do have a lot of great things to buy. however the sales people are so incredibly annoying. they follow you around and try to help out and pick stuff out for you. they end up just being a burden. we try to come and shop but that makes us want to not. read more

Shopped with my daughter before Christmas and got up to register to find big hole in shirt. Thank goodness we noticed. They have a lot of poor quality items from China with some nice but pricey items mixed in. My husband bought me two items for Christmas as we wanted to try again and support local, but they weren't at all my style. Took items with original receipt to return and was told they don't take returns. They only give store credit. Really? Within a week after Christmas with a receipt? Disappointed, I tried to find something else and spent a long time trying to find something. No big after Christmas sales except some of the Christmas decorations. Very disappointed. There is a small sign and register with small print explaining, but really, if you are a new store and people are shopping for gifts there for the first time and don't read the fine print you are out of luck. read more

I had a very pleasant shopping experience yesterday. Purchased some clothing and 2 bras. Rosemary was a delight; extremely helpful. She directed me to the lingerie department and recommended Wacoal bras. Once again, I found the woman there to be extremely helpful. Sadly though, the bra did not fit well. As any woman will agree, bras often will feel right at first, but after an hour of so will become uncomfortable. So, I went back to the store today with the bra, the receipt and tags. I was informed of the stores return policy which is actually not a RETURN policy since they only offer store credit. But, since I had worn the bra for an hour, they were unwilling to offer credit. Manager was firm that "worn items" were ineligible for store credit. I've purchased lots a bras in my life-my size makes a comfortable fit challenging. I have NEVER been refused a refund or exchange by any other retailer. I had to fight for justice and only after the Manager spoke to her Manager was a compromise reached. I don't see how this store will make it with such a strict policy and so little regard for customer satisfaction. SHOPPERS BEWARE!!!! read more

I don't like the fact that the store will not issue a refund for a return even if tags are still attached and receipt in hand. They will only offer a store credit. If it has been months since the purchase or if tags are removed and no receipt yes I understand this. However, a store refund is not always appreciated. This policy needs to be revisited if they would like me to continue to shop there. read more

I went to this store yesterday, looking for a handbag. I found a leather one that I would have bought, if it hadn't been tied to the display and fastened with a lock so I couldn't even try it. I walked around the entire store and not one sales person was to be seen. The only employees were busy as cashiers, so I left. This store lost a $200+ sale as well as a future customer. If a store is high end in terms of pricing, customer service should be better than Kohl's. read more