We had out carpet installed about 6 months ago. The price and selecroon was pretty good but that is…read morewhere the good experience ended. The lead installer was pretty rude and the seams are horrible. Every seam is visible from a cross the room. My last carpet you could not see a single seam anywhere. I have reached out several time to have it fixed with no luck. They are unresponsive, won't return calls and when I go in they tell me they will have someone contact me which never happens. It's not been a good experience.

We recently moved to the Grand Rapids area, and purchased a new home. The house was in dire need of…read morenew carpet in the bedrooms and sunroom. We saw a leader ad from Empire, so decided to have a rep come out. We figured it was worth shopping around, and we are glad we did, as we had no idea what carpet and installation costs these days, and for a very similar product and pad, AAA Sales was able to reduce our cost by nearly half the price!! The installers were professional and quick, and the carpet looks and feels great. Darryll at the store did not waste any time showing us a million samples. He just steered us in the right direction after we told him what we were looking to do. Great small company. As mentioned in other posts here, the "showroom" is anything but, but that is where they are able to save you money, and the product is great. Highly recommend.

We purchased flooring for our new house and we couldn't be happier with how it turned out. Pricing…read morewas less than some of the other flooring retailers in town and having the product in stock saved us a lot of time. They were able to install our entire order in one day. Very professional staff with good communication.

Terrible. My LVP flooring was initially installed in April, they did a horrible job installing,…read morebouncy spots everywhere and a crinkly gritty noise whenever anyone (even the cat) walks on it. The owner Sergei came out and noticed a bunch of installation mistakes and sent a different crew to "fix it" and, while the new crew did improve one issue, he did not fix everything. So CAUTION, if you get any type of plank flooring, expect it to sound like they have lined the floor with sand or plastic bags when you walk around, because according to Flooring America, that is NORMAL??? I'm so bummed we spent so much money on flooring and just as much on installation for an install that is sub par and no one at the company cares. It is like pulling teeth trying to get them to respond and we have been very patient. This has been ongoing for months. I really wanted to love my floors, but every step is a reminder of all the money we spent on crappy product and crappy installation...do yourself a favor and shop elsewhere.

Christian did an amazing job on our new house. He demo'd and disposed of the existing carpet,…read moreinstalled the new hardwood that we had chosen and finished the job ahead of schedule. His quote was fair, and my wife appreciated how organized and clean he left everything at the end of each work day. Highly recommended, I'll be calling him for our next job!

Christian exceeded my expectations! Their communication was top-notch, the estimate was fair and…read moreaccurate, and they handled a materials hiccup seamlessly. The installation was impeccable. Highly recommend them for any flooring needs!

Getting started with Irish was easy and they were a reasonable price, not the lowest or highest. If…read morewe didn't have skylights I don't think their work would have leaked causing severe damage and we would not have noticed they substituted off brand materials. Irish didn't use all Certain-Teed materials as quoted and required by the manufacturer's warranty we paid for. With the complete roof installation, Irish quoted and installed custom flashing for our skylights. This leaked less than 10 days after install of a completely new roof in a home that passed a home inspection less than a year prior with zero history of water damage. They attempted to cover the leak by adding caulk and overall didn't resolve the issue or cover damages. We had to remove much of our dining room ceiling, decorative wood trim, and insulation. Irish offered ($2,400) which was less than 50% of damages and wanted us to pay them that same amount of money for materials to redo the work according to them the way they should have done it originally. We would have had to sign a NDA to receive this small amount of money. We chose to pay another company to redo Irish's work they way it should have originally been done. These repair costs were in addition to damages. During this process we found the underlayment installed by Irish was not branded Certain-Teed as quoted and required by the warranty we paid Irish for, it was substituted for Tri-Shield without permission. If you use Irish don't let them near skylights and check all materials to ensure it matches your sales agreement.

A serious warning to anyone considering Irish for a home project…read more I rarely write negative reviews, but our experience with Irish Roofing and Exteriors has been deeply frustrating, and I feel obligated to warn others. I hired Irish Roofing after a storm caused tree damage and water intrusion to my home. I reached out to Irish Roofing in November 2024 hoping to work with a contractor that understood both construction and insurance claims. Initially, their representative seemed knowledgeable and professional. He made valid recommendations to ensure my home was properly restored--including replacing water-damaged roof decking and involving a county inspector to verify compliance with building codes. But once that representative left the company, everything unraveled. My case was passed along to several people. It was made clear that the insurance estimate alone was insufficient, and the original representative of Irish Roofing agreed--in writing and in communication with my insurance provider (State Farm)--that more extensive repairs were necessary. We entered into the project with a clearly defined and insurance-approved scope of work--ten specific line items. Unfortunately, the work that was completed bore little resemblance to what was agreed upon. Instead of performing the necessary repairs, Irish's crew carried out what amounted to a superficial and inadequate 2x4 patch job. We had a clearly defined scope of work, line items one through ten, which was approved by our insurance company. However, Mike stated he had "a lot of notes... " Rather than completing the agreed-upon repairs, the crew did what amounted to an inadequate 2x4 patch job. Additionally, I requested the installation of a vent fan in the master bathroom. Not only was it left half-attached, but it was installed 15 feet away from where it was supposed to go. This level of negligence is unacceptable from any professional contractor. To make matters worse, they attempted to bill me for the full scope of work--even though it was blatantly obvious that the job was not completed per the agreement. Adding to the terrible experience, was the conduct of the project lead, who provided false and misleading information to our insurance company. He claimed, among other things, that our basement bathroom was improperly vented. The problem? We do not have a basement bathroom. This false statement, along with other inaccuracies, was cited by our insurance provider as justification to deny further coverage--an outcome that directly harmed our claim and left us with unresolved, out-of-pocket repairs. An inspector from the Ionia County building department--who got involved after the fact--confirmed this: the repairs were superficial and the documented damage was not properly addressed. As of now, our roof is leaking--further evidence of the poor quality and lack of attention to detail in the work that was done. Since all of this transpired, my calls and emails have been ignored, and the only "resolution" offered by Irish's president, Chris Flatly, was that they would waive the charge, as if doing shoddy work and walking away from the job was an acceptable outcome. In summary, this experience was not only unprofessional, but also deceptive and damaging. I would strongly urge homeowners to avoid Irish Roofing and Exteriors. Seek out a contractor who values transparency, honors their commitments, communicates clearly, and stands behind their work. Irish failed us on every one of those fronts. The bottom line: * They made promises and broke them. * They deceived me about involving an inspector. * They performed substandard work, ignored structural damage, and may have introduced new damage to my home. * They made false statements to my insurance adjustor, and hurt my claim * They misrepresented the job as complete and billed for it. Homeowners: Protect yourselves. Look elsewhere. Don't let Irish Roofing and Exteriors jeopardize your home, or insurance claim, like they did mine.

Appreciated the sales team and quote process. They were on time, attentive, and said they could…read moredeliver for a price that was pretty attractive. So, we booked it. I think the team that was sent out had every intention of getting the job done well. And, skills wise they seemed pretty competent. But, there were timeline issues that delayed things, and there was a supervisor who introduced himself at the start of the job - but seemed absent after that. I had to make a few corrections to the build as it was happening because it didn't seem like everyone on the team knew the plan. I will add that Nieko was attentive. When I couldn't get the supervisor on the job I did reach out and share some concerns with Nieko and he made sure they were taken care of. In the end, we are happy with the fence - and that's the litmus test in my book. It simply seemed like there were some organizational and leadership things that were being worked out. Would I hire them again - yep. However, I would probably work hard to make sure Nieko was involved as much as possible.

Our very unique project was no obstacle for their creativity on how to get it completed their…read morecustomer service and follow through were exceptional

They made it right! We would recommend them again for sure. They took the time to listen and solve…read moreour issues

My boyfriend and I got a couple quotes from different companies to refinish our hardwood floors…read morebefore we moved into our new home. Old To Gold was responsive and quick with the quote and although their cost was higher than other companies we talked to, they could get our job done much quicker, which was great as we wanted to get the floors done before we moved everything in. Other companies were quoting us a month out or longer! The job itself was quick and everything went well. There were a few dark spots on the floor that they were able to sand out and finish nicely. We also had them interlace some new planks in a spot where the floors had been removed and never put back. Finally, we also paid them to sink and cover the nailheads that were exposed when we ripped up the carpet. We were able to cut some of the costs by removing the carpet and tack strips ourselves. After they finished the job I did notice a few drips of finish that had hardened on some of our newly painted trim and our side door, which was not a big deal but some might have been more upset about that. Everyone I spoke with at Old To Gold including the manager and the guys who came to our house was professional and polite.