Christian did an amazing job on our new house. He demo'd and disposed of the existing carpet,…read moreinstalled the new hardwood that we had chosen and finished the job ahead of schedule. His quote was fair, and my wife appreciated how organized and clean he left everything at the end of each work day. Highly recommended, I'll be calling him for our next job!

Christian exceeded my expectations! Their communication was top-notch, the estimate was fair and…read moreaccurate, and they handled a materials hiccup seamlessly. The installation was impeccable. Highly recommend them for any flooring needs!

The only business I will ever trust for flooring is Rockford Flooring. Randy and his team deserve a…read more10 plus rating! Originally I had Lowes install luxury vinyl flooring. Long story short the installer hired by Lowes made so many mistakes that the new floor had to be torn out. Dealing with Lowes was nothing short of a nightmare. Then a friend referred me to Rockford Flooring. The moment I walked into their showroom I was met with friendly and knowledgeable people who clearly want the best for their customers. I had the pleasure of working with the owner Randy. He listened and directed me to the perfect floor. Randy oversaw the project from start to finish. What a relief. I will never be able to thank Randy and his employees for their expertise and kindness. I love my floor! I've learned my lesson and will always try to buy locally. Thank you Randy, I look forward to doing business with you again.

Randy and his team at Rockford Floor Covering were so helpful and friendly throughout the process…read more He was able to come and do a measurement to provide me an estimate, but encouraged me to come to the showroom to pick out carpets. He walked me through the whole process, let me even get some samples to take into my home (to see how they would work with wall color, lighting, etc) and his team completed it without a hitch! I feel like the price for the ~900 sqft of carpet was extremely fair, especially since we removed and disposed of the carpet ourselves (which saved a few hundred). If I ever need carpet again, I'll definitely plan to use Randy and his team!

We worked with Vera Flooring for hard wood flooring in our home and they did a wonderful job. G the…read moreowner was responsive and easy to work with. The quote came back very competitive and G and his team went above and beyond for us. Highly recommend Vera flooring for anyone looking for quality work at a great price.

Please get as many quotes as you can before choose the right one. We chose this one and became a…read morenightmare. - The owner G doesn't communicate well. The worker will come one day and the job left unfinished for another couple days without any communication. - When we contacted G for updates, he gave many excuse, instead give us clear answers about the schedule - The quality of the work was inconsistent. One room would look great, while another had noticeable gaps and unfinished details. (We had to hire another company to redo that part.) - Make sure to get everything in writing before the project starts. Otherwise, you may encounter unexpected price increases partway through the job.

We had out carpet installed about 6 months ago. The price and selecroon was pretty good but that is…read morewhere the good experience ended. The lead installer was pretty rude and the seams are horrible. Every seam is visible from a cross the room. My last carpet you could not see a single seam anywhere. I have reached out several time to have it fixed with no luck. They are unresponsive, won't return calls and when I go in they tell me they will have someone contact me which never happens. It's not been a good experience.

We recently moved to the Grand Rapids area, and purchased a new home. The house was in dire need of…read morenew carpet in the bedrooms and sunroom. We saw a leader ad from Empire, so decided to have a rep come out. We figured it was worth shopping around, and we are glad we did, as we had no idea what carpet and installation costs these days, and for a very similar product and pad, AAA Sales was able to reduce our cost by nearly half the price!! The installers were professional and quick, and the carpet looks and feels great. Darryll at the store did not waste any time showing us a million samples. He just steered us in the right direction after we told him what we were looking to do. Great small company. As mentioned in other posts here, the "showroom" is anything but, but that is where they are able to save you money, and the product is great. Highly recommend.

The customer service we received from Chris at Prestige Floor Covering was outstanding. The…read moreinstallers were polite and did a terrific job. The carpet looks beautiful. We would highly recommend.

They did an amazing job putting in our final plank flooring and also fixed some areas of carpet…read morethat someone else had installed in the past. They were wonderful to work with. Would highly recommend!

Loved working with Tammy at DeHaan Tile and Flooring! From the order to the installation, the…read moreprocess was smooth, simple, and above expectations! I would highly recommend without hesitation!

Zach is the best! He is a great project manager with terrific solutions for tricky issues. The…read morefolks inside are extremely helpful guiding towards a great design solution.

There has been new ownership (Erik King) since the previous reviews. This company also goes by the…read morename Elite Home & Stone Supply. Unless you want to be frustrated and finish the job yourself after spending a lot of money, avoid this company. The selection of products is good and the quality of the granite stone is great. The service, installation, and finishing were poor. We were told installation would be two weeks after the design was submitted and the downpayment paid. Five weeks later, the installation was scheduled. No call, no show! One day off from work burned. Another week goes by after making a few calls and sending emails. Finally, a call out of the blue to install on that day. But only part of the countertops because the "guys at the shop did not polish the bottom of the island. Another week and a half and the island is brought to the house but not the rest of the countertops or the backsplash. After another week, another call out of the blue to come and do the installation. Another excuse; the owner says he left the keys to the truck at home. Another day off work burned! A couple of days later, a call out of the blue asking if anyone would be home for the installation. Finally, the last countertop and backsplash are to be installed. The backsplash sections are not even but supposedly, the wall is not straight so it's the best that can be done. The rounded corners are jagged but "if I use any type of diamond drill, it can be smoothed out." When I started to install the kitchen hardware, the drilled granite access holes are too small, the sink holes do not align with the drilled granite access holes, and the cut-outs for the electrical outlets and boxes are not large enough for the screws to align with the electrical boxes. At this point, the final payment had been submitted and there is no more contact. I texted, emailed, called, and spoke to a person in the office, and no returned phone calls, emails, or text messages. After two weeks, of waiting I am doing the finishing and polishing myself. A two-week project turned into an eight-week nightmare. https://www.hollandsentinel.com/story/business/2023/01/30/west-michigan-contractor-arrested-after-failing-to-complete-work-appear-in-court/69852441007/

My wife and I went to Granite Direct fr a piece of granite for a bathroom vanity and after dealing…read morewith Russ we had it all laid out for with Russ, we had the stone marked out for where we wanted it cut so all of the veins would match (keep this part in mind for later). We then spent the next month and a half finding tile colored to match the piece of stone we chose. We finally got the bathroom to the point where we could have the top set and contacted Russ to make the appointment to have them come out and template. The appointment was set for a Thursday, the people showed up on Tuesday. We contacted the store (Russ again) and said it must have been a mix-up due to similar names on the calendar, the appointment for Thursday was still set. My wife took a four day weekend (Thursday and Friday) as long as they were set to come out on Thursday she may as well get some other things done that Friday. They never showed up. Contacted the store again, "They'll definitely be there tomorrow." (Friday) Again... never showed up. Now bear in mind, we understand that a single bathroom vanity isn't a big dollar job but, it's important to US. Saturday we went and talked to Russ (again), and he said he was having issues with his installers (not our problem but, it's turning into our problem) so he'd show up and do it himself, which he did that following Monday after hours. Asked him approximately when the stone would be ready for install and he said he had a huge job coming up and he wanted to get it done before then so, about a week and a half. Got the call that the stone was ready and made the appointment to have it installed, two weeks after the template was measured on a Friday. Installer showed up at the agreed upon time WITHOUT the backsplash. He said he would get the situation resolved and contact us first thing Monday morning. Monday morning came and went and I heard nothing, as I work about a mile down the road, I drove up to the store during my lunch hour to find out why it is so difficult to get a simple vanity installed in a timely manner and wound up being berated by Russ in front of two other employees. I was told "I'm tired of being yelled at over this job..." (pretty sure I hadn't yelled at him once, and he'd definitely know about that) "...we can just come pull the granite and be done with it." Now, please realize, if this had been for me personally, I would have said "Let's go, I'll follow you. Just give me back the money I've already paid you." and I would have found another source for a countertop. But, it's for my wife, and one does not simply toss a month and a half of tile searching with your wife in order to make things easy. It's Wednesday morning now, my wife sends me a picture of the countertop via text(Remember what I asked you to keep in the back of your mind for later?), I look at the picture and the countertop is backwards. The part that we had drawn pictures of, and spent 45 minutes discussing the layout of the grain in relation to the splash... all wrong. Long story short. Find someone who will appreciate your business for what it is, big or small. It's money you earned and want to pay for a service that's deserving. Granite Direct in Kentwood (Grand Rapids), Michigan is Definitely not deserving.