Starting out, I had to give this place 1 star to write a review and that is the ONLY reason the rating is that high.
Avoid, Avoid, Avoid this place unless you are interested in getting ripped off.
We purchased a stackable washer/dryer unit on Saturday from the owner, Eric M. Miller. He was 'gracious' enough to meet the price of another dealer unit we had seen in the area and had been listed on Craigslist. We were assured that the pre-owned models were 'vigorously tested.' This, I believe, was the first lie we were told. We received his rehearsed crap on how if we have any problems all we have to do is call, rather than write bad reviews...*note, this is me, writing a bad review, so it should be fairly obvious how the phone call went.
We were also told that if we had any problems, to call and everything would be covered if we brought the machine back in. If we wanted their tech to come out, who, btw apparently wears a cigarette over his ear as part of the 'professional uniform' as described in their Yelp profile, it would be $49. We were led to believe that by paying $49, the tech would come to the house and fix the problems. Wrong...
We purchased Saturday, hooked up the unit late Sunday and ran and dried two loads. Late Monday, I ran another load and came back to out the clothing in the dryer. There was water on the floor. Not a huge spray or leak, but enough to use a couple of hand towels to clean up. Upon returning from work Monday night, my husband checked it out, including all if our piping/valves/connections, etc & that was all fine. He removed the front panel of the washer and found a leak. There was water sitting in the bottom of the unit that had seeped out enough to overflow the holes in the bottom of the unit. It took three loads to build up enough water to do this.
So, I called and explained the problem, anticipating that he would give me an issue about paying the $49 for the tech to come out and fix a problem that obviously existed before we purchased the unit. He didn't even offer to have the tech out. His solution was that we bring it back in & they would fix it there. Now, keep in mind that this unit was purchased as a secondary setup for our master suite, on the second floor. We also have a large set of steps to enter our home as it sits on a hill. We live in the country with no close neighbors. I am 8 months out of cancer treatments and six months pregnant. Sure, we'll bring that right in...
When I told him that we were offered upon purchasing to have the tech come out and fix it here, he then said that yea, that was an option for him to come and pick it up, however I was hearing for the first time that all repairs are done in the shop.
So, I'm now supposed to pay a pickup charge for something that was supposedly working two days prior, which he knew because they 'turned it on for us' in the store. Remember how I said it took 3 loads for the water to build up enough to leak out? How exactly would we have seen it leaking in the 2 minutes you had it running? So, when the machine arrives at the store, are you going to run it continuously to find and fix the leak or run it through a half of a cycle and call it good? How will I know you will have fixed this? Do I need to come in and waste my time to watch the appliance for several cycles and make sure it's been fixed or chance having to either run the machine back to the store or pay another pickup fee?
Ugh. So, pissed off husband goes into store during his work day and asks what the problem is. The owner spewed the same crap to him that I got a few minutes earlier, which mind you was not the same as we received in-store on Saturday. He then proceeds to refer to me and say, ' she said she was going to let me know' which never came out of my mouth. I told him that my husband would be in touch so they could work this out. Then, he proceeds to tell my husband that he must 'not have had a complete conversation with his wife.' This guy is an arrogant ass unless you're giving him your money. He doesn't give two shits about making sure he's selling appliances that actually work, nor doing what he says the process is for fixing things. Moreover, he skimmed over a purchase receipt/warranty, acting like he's told you all the information when clearly he is just trying to get your credit card.
This place is a total joke. The owner is an asshole who shouldn't be in the customer service business. Don't fall for his crap. I should have seen through it...the only reason to start spewing about not leaving him negative reviews is obviously because he's had past problems. People who don't have problems with their customers don't lead with that in their sales shtick.
Avoid, avoid, avoid!
We are paying someone else to come and fix the unit. read more
