William was the first pest control associate that did a thorough job. he made an extra effort to make sure every area was covered. very pleasant and respectful. thank you William. I hope this helps the issue(s). hope to see you next month. read more

Too pushy and make you sign a full year contract. I canceled within 3 days so was able to get out of the contract

Fox failed to perform what they said AND charged double. We had to call a second company to handle the problem. Fox would not come out and they would not give us our money back. Terrible company read more

After spending 20 minutes on the phone with Brandon because I refused to sign a monthly service contract, he did not bother to send anyone to give me an estimate to remove a wasp nest from my gutter. He used Google street view of my house, which is not reliable due to the distance from the road. Lazy! Do not ever visit my home unsolicited because I will never use you and will consistently recommend to all my neighbors and friends to never use you either. I now understand why you walk around Monroe pestering people for business. You suck. read more

Keven came to my home on time for the appointment and removed a huge yellow jacket nest from my enclosed vegetable garden. He took the time to answer my questions and explain the process. He was professional and incredibly nice. He is definitely an asset to his company. I highly recommend Fox Pest Control. read more

Fox Pest Control Oxford - Keven with removed nest. - Pest Control Near Me - Oxford, Connecticut

I had contract with Fox pest control. The contract was to come out quarterly and on an as needed basis if there was a real infestation well this happened and we called to have somebody sent out right away to take care of our infestation. Fox never called me back. I called from a different number as if I were a new customer and what do you know, as a new customer they could make it out to my house same day; as an existing customer they wouldn't even return my call so I canceled my contract with them and do not recommend them for anything. there are many highly confident exterminators if you need one do not go with this large company that only cares about getting new customers and doesn't care about their existing customers. It's very very poor business practice. In terms of value there is no value in paying for anything. Hysterically they called to ask how they could win our business back. There is no way, even if they offered free service for five years because I know that service would not happen. read more

Fox failed to live up to the 30 day window that they represented to me on my initial call as my neighbors recommended them. They sprayed for bee's under my shingle and would not spray in the laundry room where I was seeing the bees, they said to give if 2 weeks and if the bees were back they would come out again within the 30 day window. I called after 2 weeks, as the bees were back in my laundry room and NOPE.. FOX said I would have to pay again. . Fox would not come out free of charge and they would not give me my money back. They are a terrible company and very rude to their customers. My neighbor will be canceling their service contact also and selecting a more reputable company. read more

We called Fox for a bad wasp/yellowjacket problem. They said they'd come out for $93, remove the nests and spray. Well, they did NOT remove the nests, sprayed the wrong spray (according to the company that came to clean up their mess), and charged us $202! When we called to complain that the wasps had moved into the house, they did not offer to send a technician out OR refund our money. Their customer service was absolutely terrible. Additionally, they had told us we'd need them to come back every quarter to respray for "eggs" (for an additional charge, of course) - the company that came to undo what they'd done told us that is absolutely NOT necessary. Do NOT use this company! read more

Came to my house not prepared. They knew they were coming for bees. Did not even have a ladder. The bee nest is in the attic. They said they couldn't go in the attic sprayed a little bit of something on the outside and call it good do you yourself a favor and get somebody else. read more

Someone from their company showed up at my front door and practically broke the door down, trying to get me to come to answer. He rang my doorbell three times and then he started banging on the door itself. He started off by telling me that Vicky down the street already canceled her current company and hired Fox. There is no Vicky down the street as I know my neighbors. I had no idea why he was at the front door and after multiple of attempts of me asking him what he wanted and why he was at my front door. He told me that he was from Fox Pest Control. I honestly was very polite and told him no thank you and he continued to persist over and over again. He was aggressive and quite frankly he was scary. When he finally took no thank you for an answer, he then demanded to know who my current pest control company was. I finally closed the door and locked it and he left. If this is how Fox pest control, solicit customers, I think they should rethink how they go about trying to get new business. read more

DO NOT USE THIS COMPANY!!! They do not uphold their "guarantee" and their products are ineffective!! THIS IS A SCAM COMPANY. Their customer service is TERRIBLE and unresponsive!! They're supposed to call me back, but I've called 5 times now.... no return call. They do not want to admit or own up to ANY of their mistakes. They've come twice to our house and "sprayed" and BUGS COME BACK NEXT DAY. This is a scam and they do not help you at all!! Plus they ask for $250 cancellation fee to get out of ANYTHING even when you signed up for services they said there is no cancellation fee. They have no honor, no real guarantee, no leadership, no empathy. What they do have is a bogus, scam company. read more

A salesman came by and told me my neighbors were Fox Pest Control clients. They told me he said the same thing to them about me Once I contacted them after the sale. We walked around my yard, he noted all the issues, told me the treatments I would receive. He told me that other companies only treat the yard and that their services include the home and the yard. When the service man came, both very nice by the way, he told me they don't treat the yard, he didn't even have a spreader on his vehicle. He threw a couple of handfuls of the crystals in one or two places in my yard and sprayed around the base of the house. No I don't have internal problems no one asked to come into the house. Now, I have the biggest Infestation of ants I've ever seen. Bees in the wall. I called last week to speak to management, they escalated and I still have not heard back. I called again today they don't even know the name of the branch manager but I'm supposed to hear back. What I can tell you is multilevel partnerships like this have terrible accountability and are using coercive dishonest sales techniques and promising services that you will not receive. Using tricks like your neighbors our customers so you're gonna save x money, then promising services they don't even care to fulfill, is misrepresentation and is punishable by loss of license, fines, and even being barred from the industry. I await any type of interaction from their management. This is very sad I always refrain from posting reviews because most companies have accountability. Everyone's as nice as can be but I was lied to and no one is accountable read more

HORRIBLE COMPANY! I had two appointments with them and they stiffed me on both!! No show, no call, I had to call them and after having to stay home all day from 8 to 6 pm, twice, because that is the lousy time frame they give you, they had the nerve to say" oh we have no one out your way now so we are going to have to cancel"! They did this twice to me in the same week! If that's the way they do business, you can have them! Don't waste your time! read more

I find Fox to be the most expensive and least effective pest control companies I've ever used over the last many years. Jay Carow Southbury, CT read more

I must say that after all said and done. This company was once a really respected company however since the original owners of this company were 100% competent as well were truly professionals. After the service was completed I found myself having to pay another company come finish the job that seemed to have been rectified was not at all. I called them back out to inspect prior to getting another company. The man that came to speak to me took the box filled with insects that were still existing. This man took the box I had with my proof of the existence of insects left behind. He fumbled what I handed him and inevitably dropped it to the ground. The second visit was complete in and out within less than 10 minutes. I had suspected that something was just not right. Unbeknownst to the workers when I left my home as protocol for the safety of customers I stayed close to watch. After several reminders from myself to lock up my home when finished, not only were the doors left unlocked they were left completely open. I followed all the preparations pre spray. One in particular was to pull furniture and such from the walls. Who could even imagine that my dishwasher would be considered an item to be moved as well. I found it unscrewed and pulled out. My dishwasher was then replaced with a dish strainer.the cover to my new refrigerator was knocked loose and I clips were damaged. When I called regarding the damage it was swiftly addressed and fell off within the same day. I contribute this as part of the big rush. Job well done = NOT!! While speaking to an acquaintance of a rather large company in town told me they too changed pest control companies I guess I posted my review was rushed.Rude, lacking knowledge as I even watched new worker try to figure out how to put on his protective suit. They say "Word of mouth" is the best advertisement as well good and bad recommendations. I have signed up for a monthly agreement with another company and have not been more pleased! Enough said! Beware and do your research prior to contacting with a pest control company as unfortunately I did not with Fox. A costly lesson I learned, very sad to take advantage of the average lay person regarding this issue **Shame On You FOX** read more

I'm paying a monthly payment for absolutely ZERO results! They kept telling me that "mice activity is normal".... But a year later it's still a problem and now they are making their way up to the main house. I called for someone to come and they pushed me 2 WEEKS OUT before someone can come! I'm OVER it! read more

So had an issue with a small visitor the other day and Fox Pest sent Eric W of Oxford. He was super kind and patient with me ( even when i screeched outloud). He was knowledgeable and educated me on what he did and why. He reviewed his work and found another entry point and took care of it. So personable and respectful. I would want him to be the one to come back every time! Thanks Eric for putting my anxiety at ease so that I can enjoy being in the basement again!! read more

I paid Fox pest a monthly fee for over 2 years to control ants. I never saw any change in the ant population. This year I am NOT using them. I canceled my contract with them.......Which was quite difficult and then they kept trying to bill me after I cancelled. Each time I called and gave them the date and person I cancelled with, re sent my cancellation email, only to get a bill for the next month. Finally, after some choice words on the phone, they stopped billing me. My ant population is exactly the same this year, as it was when I was paying for treatment. What a complete waste of money read more

Hi Abby, We did call and were offered a $10 refund for the person not showing up. As to the other issue, we were told they can reduce the total by 5% but we'd have to pay monthly rather than quarterly. Seems we have to pay for the dishonesty of a salesman rather than the company. So not sure why we would call at this point when we already attempted that and we're not satisfied with what was offered and thought it was unfair. Abby, I tried emailing you at your address and the email bounced back. Update: I emailed in response to Abby's message here in which I was told a branch manager would call back, I then followed up again and was told a branch manager would look into it and call us back... no call back after all this time. So again, seems like the customer pays for the dishonesty of a sales rep and not the company who hired them. Terrible. read more

absolutely rubbish, they fool you into 2 yr contract without telling you; then they dont give immediate appointment; if you house is infested with pest, you got to live with it for 2 weeks; you have to call them multiple time to get the resolution done; easily the worst you can get read more

BEWARE of this company. They charge you 70 per month for services that you dont need and they dont provide. They only come out 1x per quarter. When you call and try to cancel, they charge 250 to get out of a contract that was not explained in the first place. Customer Service representatives do not care if you are satisfied with the services they provide. Find another pest control company that is reasonable. read more

Service was terminated because they did not adequately address pest issues. Refused to collect mouse poison from a house with multiple children and attempted to collect $70 subscription fee for 10 days of not providing service. Good luck getting customer service on the phone, their hold music is burned into my memory. read more

I am sad to see other reviews on here with people being provided with the same unethical business practice. After services not being provided being threatened with a $250 bill to cancel on top of paying for services not provides is a disgrace. Speaking to their customer service team who repeat you signed the agreement. Instead of offering to make up for poor service, hitting loyal customers with additional fees with the threat of those going to collections if not paid is not the way to run a business. Real shame is for a couple of years we had really good service but the last 2/3 years we have barely had the same technician come out twice. Would not recommend. read more

Do NOT enter into a contract with this company!!! Not only are the pest treatments ineffective, so is the availability to discuss the issues with anyone who can do something. We pay $67 a month for essentially 4 visits throughout the year. 4 treatments are ineffective. I have had to request Fox to visit 2 additional times over the summer due to covered pests returning. Recently, I have had to make several more calls for another issue. I was promised a technician would come out, no one showed. I called again, requesting resolution, but there is no accountability for Fox not upholding their end of the contract. I cannot connect by phone to any decision maker and basically have been getting bounced around to people. I want out of my contract and to be done with this company. Before any services were rendered, I was asked to sign the contract. Now under contract, despite Fox not upholding their responsibilities, I cannot terminate unless I pay $250. read more

5 Stars go to Sean! Although I've never had the pleasure of hiring this pest control service technician, Sean Garrity deserves a 5-star review for his kindness and compassion. A few months ago, my friend and I were trying to free a trapped feral cat from a cage under the hot sun. Sean was driving by and pulled over in his company truck to help. He spent several minutes carefully freeing the anxious cat, which was clearly very grateful. We were so impressed by the technician's willingness to take the time to help two strangers and an animal in need. It's clear that he is a caring and responsible individual, and I would highly recommend him and his company to anyone looking for pest control services. I know that if I ever have a pest problem, I will not hesitate to call this company. I am confident that they will send a technician who is just as kind and compassionate as the one I saw that day. Thank you for being a caring professional! read more

Paid a monthly fee of 69.00 for a year for services...to be performed quarterly. When I had a recent issue with kitchen ants I had to wait 3 weeks for my 'scheduled' service date. I was not happy...but had already prepaid. I let them know I would not renew for the upcoming year..when the technician finally came he treated the areas outside saying that would likely solve my problem but he would return if it didn't. It didn't . When I called today for the follow-up FOR THE SERVICE I HAD ALREADY PAID FOR..the man who answered literally laughed and said if I wanted someone to come back I would have to resign for another year...based on other reviewers I will check my credit card statement carefully for fraudulent charges..stay away from this company. The only good thing I can say is that all the technicians who came out were polite and professional. read more

We moved into the house just over 2 years ago. We started getting a lot of ants all over the house, in the basement, ground and first floor. Huge carpenter ants and the really small ones too. Hundreds and hundreds of dollars later and spending a year trying to get rid of them with various baits and traps inside and outside without any results. I think it got worse to be honest. They were just overwhelming. We also had mice in the attic. Fox pest control service some of our neighbors and I decided to give them a try. They did 3 application outside and 2 inside and the ants were gone within a month. It's amazing we haven't even even seen one ant for almost a year now. None of the mice traps have sprung either. During high season I used to pull a couple off ticks off the dog every month or so. Since getting Fox, they also do applications around the perimeter of the property for ticks and other bugs/critters and I haven't seen a tick on our dog either. Outside of the quarterly applications I called them for an underground wasp nest issue last summer. They were very quick to respond and were out the next day to resolve it. I love the consistency of their emails and texts giving us the heads up of when the next treatment is going to be. They've always been quick to respond for any issues and I'd say what I love most, is the peace of mind that the kids and the dog are able to run around and enjoy the yard whilst being safe. read more

Dishonest and deceitful sales staff. Fox visits my neighborhood once a year and claims to be endorsed by the HOA (they are not, and soliciting is not allowed). They have been warned multiple times not to imply any endorsement and not to solicit but continue to return with the same dishonest script. read more

Fox Pest Control in Oxford has done an adequate job over past few years spraying around foundation and filling mouse poison boxes. However, unhappy with the several times appointments scheduled too soon or even after just postponing one. It is a nuisance to continually be contacted when I had agreement I would call when I needed their services. It just happened again, last week service person left voicemail they were coming and I called to postpone. Fox agreed I could call back to schedule when desired. A week later, called me again this week stating they are coming! Called back and no note made of last cancellation. Last Straw..when unfriendly employee stated if I cancelled a second time my service might be cancelled. I have quit them and will use a more customer-center company. read more

Terrible management poor communication if at all. I have cellar spider problem which required access to home. Company would just send techs out with no appointment. Techs uninformed as to what needed to be done. They promise to come with certain equipment it wasn't until 6 months later that finally tech showed up with correct equipment to do the job. No follow through. They love to charge you but not worth the money. read more

So far on first consultation they were thorough and associate Nick was friendly, informative and knowledgeable. Made good suggestions in a courteous matter. Will see how things go with controlling mice in our new construction home. read more

I scheduled an appointment with a 3 hour window. Took the afternoon off from work and they no showed. No phone call and no apology.

Fox used to be great, was bought by a large company and now they suck. I won't go into my particular story, but suffice to say I have been with them 10 years and just left. This is now a company that hardly picks up their customer service line, but if you dial the same number and hit 2 for "adding a service" someone picks up right away. I like this to Turfmasters being purchased by Chemlawn a few years back...bummer. read more

By far the worst company. DO NOT USE THIS COMPANY. They are only out to get your money and when you try to cancel they will charge a $200 cancellation fee. read more

Fox pest control is all smoke and mirrors. They deceive people and have terrible customer service. They did absolutely nothing for my rodent problem. They put out poison which just killed the mice inside my walls and stunk up my basement. Once poison was all eaten, new mice returned. I told the technician when I called to complain but all he did was come again and set up more poison! Since they say "100% money back guarantee", I requested to end my contract with them. Suddenly I was told I had to give them 30 day written notice (so they can charge me another month of fees) and pay an "early termination fee of $150". This is bs! When I signed up for the monthly service, I had two separate people tell me that I can terminate service at any time with no termination fee. Shame on you fox pest control scamming people out of money!!! read more

Used to be great, now it appears they are now closed or not serving our area and Terminex bought them. No mail notifications, no email notifications, only texts from Terminex saying they wanted to schedule a treatment. After 2 or 3 texts, I thought to myself, I don't have Terminex, ended up cancelling contract. Fox Pest was very good while we had them... read more

I recently cancelled my contract with Fox Pest Control....My issues are not with the technicians that come to the home to provide treatments, but to the incompetent staff who answer the telephone....They have tunnel hearing when you call the company....Three times in the same week I requested a call-back from a supervisor, and I never received a call back....The standard script is "THE SUPERVISOR IS AT A MEETING"....Operators are rude & obnoxious and lack any Customer Service Skills or training.... read more

i really hate writing these reviews so I hope everyone at least puts themselves in my shoes. last year I attempted to cancel service with fox pest control first in June then in October both times they sat they came out to service my house and charged my card both time. They still refuse to give me a refund for a service I don't want and have no proof they did. read more

I update this to a 3 solely because of Katelyns excellent customer service. I ended up cancelling my account, or so I thought, on March 4th as Fox Pest had charged me PRIOR to receiving service or a scheduled date. I was assured the account would be cancelled at no charge and refunded the amount they took I recieved a call today saying my home would be serviced the 22nd so of course I asked to speak to someone. Turns out the girl I spoke to prior NEVER cancelled my account nor issued the refund. Katelyn rectified this immediately! read more

Fox Pest Control was recommended to us by a friend. We signed up for the annual plan - they come by our property as often as we need. Last summer, we had to call them at least 6 times for indoor and outdoor wasp and yellow jacket nests that kept emerging. Communication with Fox is super simple and they send someone over pretty quickly. Thus far, we've only had to call them once this year. We're happy overall. read more