We ended up buying a pest control service plan with Fox Pest Control after one of their salesmen came to our door with a fairly confusing offer. When we received the first bill for services we quickly realized we had been hoodwinked. We then allowed Fox to convince us that it is necessary to treat for termites, because our neighborhood shows "increased activity." We subsequently found that termite activity was not found at our home, therefore we canceled that plan. The issue with this company is that the salespeople will do anything to make the sale, justified or not. However, the techs seem to be on the level. The technicians performing the services were very professional and knowledgeable. We kept the plan throughout the summer months and canceled it in the Fall due to tħe high cost of maintaining the plan through the winter. read more

I want them to stay off of my property. I called to tell them that and the rude operator would not even talk to me. Instead he shipped me off to a non English speaking idiot in another country. Bad customer practices. Stay off of my property. Your business model stinks! read more

Absolutely unacceptable. On a holiday evening around 6PM, a Fox Pest Control representative approached me outside my home -- uninvited -- trying to sell pest control services. I declined politely, but then he told me he had "been drinking so much water" and asked to come inside my home to use the bathroom. Seriously? That's completely inappropriate and unprofessional. I told him no, especially since my boyfriend was inside asleep, and the entire situation made me feel extremely uncomfortable and unsafe. To make matters worse, I didn't see him knock on a single other door in the neighborhood. It felt less like a business call and more like I was being targeted, which is terrifying. Fox Pest Control, you need to train your employees better -- no one should ever be asking to enter someone's home like that, especially a woman alone outside. I would never do business with a company that allows this kind of behavior. Do better. read more

A sales representative just came to our door at 8:30 PM uninvited, knocking loudly and then rang the door bell trying to sell services door to door. It is clearly posted on the entrance of our subdivision "NO SOLICITATION". I would be very wary of utilizing their services since they apparently cannot read and that would seem dangerous to to me when they would need to read the labels of the various chemicals they use. I tried to contact them via phone and their website said they were open till 9 pm, but kept getting message that it was outside their business hours, not sure if this is also due to their inability to read or perhaps keeping time is an issue as well. read more

Fox Pest Control needs to train it's workers better. I have three no soliciting signs in front of my house. THREE They aren't easy to miss either. I was in my kitchen making lunch for my dog when someone starts pounding on my glass kitchen side door. I look through the glass and there's a Fox Pest Control guy standing there. So this dude saw all three signs not to solicit and decided to avoid the front door altogether and then he proceeds to peep through the glass side door of my home and found me inside. Strange men peering into windows/doors is NOT OKAY. I don't care who they work for. I told him I was not interested in the product he was selling and he starts asking strange questions like do I have pets? Do I have a dog? Beyond weird! I will absolutely never sign up for this service. Never. read more

Fox Pest Control (Lexington, KY)= Where not only do they force you to sign an arbitration agreement, they refuse to uphold the quote they gave you, in writing, and signed. In other words, they are dishonest; though they may say that their : "number one priority is to develop and strengthen lasting relationships with our employees, customers, and anyone with whom we come in contact. We love being here, and being able to serve the Lexington community"... they make you sign and arbitration agreement, so that if they're negligent and poison the family pet "FOX shall not be responsible or liable for any of the following: [ ] Injury or death to animals or pets that come into contact with any pesticide or device deployed in conjunction with any service provided under this Agreement." What's even funnier is that they don't adequately train or supervise their employees, numerous times their representative today told me that the employee I scheduled the appointment with on the phone wasn't "supposed to do that" in re; quoting a price, so I've got to assume that they wouldn't uphold what they put into the written contract to sweeten the deal. Sure, I could sue them for specific performance, but upon signing the executed contract I have from them I'd be bound to arbitration... and leaked documents have shown that arbitration finds for the company more than 95% of the time. Fox Pest Control, tricky like a fox, don't even bother to call them, you can't believe a word they say. read more

Fox Pest Control - Lexington - The signed Fox Pest Control contract: - Pest Control Near Me - Lexington, Kentucky

I've noticed the business owner Michelle B, replies to complaints. I was curious if this was a legit response, I assure you Michelle B says what's needed to be said to appear as if these are just one off but NO ONE FROM FOX HAS CONTACTED ME AFTER THE OWNER GETS ON PROMISING TO FIX THE ISSUE. This never happens! How about Michelle B, get a hold of me herself and fix the issue because OBVIOUSLY no one she has hired is capable of running a descent company that actually cares about your home's quality. They are great at mouth service! read more

This is one of the most unprofessional businesses I have ever had the displeasure of working with. I initially contacted them to remove some raccoons and they told me they would set traps for a week then repair my roof to make sure nothing could get back in. They said they would guarantee nothing could get back in for a year. Because of delays such as "we ran out of traps" and "no particular reason but we just aren't going to show up" the trapping took over three weeks. They eventually apparently removed the raccoons and claimed to have blocked off where the raccoons had accessed my attic. Two months later there were more animals in my attic. I called them only to find out that they were no longer insured to remove anything larger than a rat. I was told they shouldn't have offered me the one year guarantee but they couldn't be held responsible for that. They tried to convince me the animals in my attic were just mice which they were allowed to remove but that would cost $350. They offered me a discount that was less than a random discount offered on their website. I told them I was also having insect issues and if they could offer a better discount I would consider it. The salesperson said they would call back the following week. They didn't. One month later a receive a bill for treatment they applied to my property. I called and the customer service representative seemed completely unsurprised by my situation. He even admitted that their reps can "sometimes hear what they want to hear." He told me that he would cancel the debt but I'm not holding my breath. TLDR This company is unprofessional and their sales reps are a bunch of scam artists. Go with literally anyone else. read more

Do yourselves a favor and look elsewhere for pest services. They try to sell you stuff that you obviously don't need and are relentless at bothering you as well. One more thing, the last time they came to my house the guy broke a piece of my wooden fence off my side gate and tried to hide the wood hoping I wouldn't notice. read more

Could never talk to the same person twice to discuss my pest issue. Thought I had an appointment scheduled but followed up and " appointment wasn't scheduled". Would not recommend. read more

I was swimming in my backyard pool one summer day when a sales representative from this company arrived and was relentless in wanting to speak to me. I got out of my pool to talk to him. What he presented to me what NOT what was in the contract, and yes, it was my fault for not reading the contract more closely, however, the sales tactics were pretty shady. Now I am stuck in a contract for services that do not meet my needs and when I try to get them to come back out to re-service as is stated in the contract they never come. Worst service I've ever signed up for. read more

Slimy conmen who try to wring every last cent out of you. - Door-to-door salesmen are pushy, lie about neighbors signing up, and don't mention until right before you sign that the service is a multi-year subscription contract. - The subscription involves making monthly payments for quarterly service. (?) - The service doesn't do anything. They haphazardly spray something around the house and set a few mouse traps, which you could do yourself for a lot less money. No difference at all in the number of insects or mice. - Want treatment for one specific insect in your yard, one time? Sorry, that's a whole other subscription you have to commit to. - I asked about waiving their contract termination fee after I lost my job. They wouldn't give me even a cent. The "best" they could do is change my monthly payment to a quarterly payment. - When the time came to actually cancel, I had to hound them - they didn't answer their phone and didn't call me back for several days, almost until it was too late. Learn from my mistake and stay away. These guys are just like all the other pushy pest control scumbags who go door to door. read more

Our servicers were always very kind and we're always in and out quickly. We had little to no big/pest issues during our time using their services. That being said, they run this business like a bunch of thieves. We got trapped in a one year contract after a door-to-door representative convinced us to sign up (yes, that's on us for not reading the papers). However, after that term was up they renewed it for another year after we called them and had them confirm that it would be cancelled. We were charged $90 on multiple occasions for a service at a home we didn't even live in anymore. Be careful with this company as they seem to have some sticky fingers and unethical practices. If you can get past that, then they are perfect for you! read more

The service man showed up at my door without calling as promised. I gave all my issues to the scheduler. When the service guy arrived, he only wanted to set traps and leave. He set the traps and was ready to leave without spraying outside or filling cracks. I checked the house for cracks and he did not fill them. He told the person there at my house that I had a small problem and he did not need to spray. I'm not happy. read more

Brian was our expert that inspected and treated our home for bed bugs. Our daughter went to a hotel in Nashville and brought the critters back with her. We were beyond mortified and panicked to discover that her room had active bugs. I immediately called Fox Pest Control and they were able to address our problem the next day. When Brian arrived he handled our situation with so much sensitivity and made us feel like the problem was going to be taken care of. I know we will sleep well tonight knowing that he took such incredible care of our home and family. read more

Fox Pest Control is always so professional and always provides the best service. They are quick and responsive and we've not had a single issue in the year we've been using them. They answer all our questions and Zach is always very thorough. We are thankful for their service! Definitely recommend. read more

Technician Jacob is the best. He took time to ask questions looked a pic we had of a bug and sent in to his team for feedback. Very friendly and competent. read more

As you can read from several other reviews here, the technicians are great but the company policies and office staff are truly awful. They will charge you for services never performed and they will make it incredibly difficult to get out of your contract. So expect to pay for things that were never done! read more

I don't understand why anyone is unhappy with this company. Competitive company saying horrible things? The guys who come to spray are professional, they come out off schedule when requested to address new bug problems. They treat my yard for mosquitoes. I highly recommend this company. read more

Fox is always prompt with their service appointments, come out whenever we have an issue, and always explain what they did to fix the problem. Great service, very happy with them. read more

Fox Pest control offered to send their best to make up for the bad field technician that I experienced and it was a polar opposite experience-Amelia was superb and super professional. Management handled the situation in a timely manner. read more

My husband and I were customers of Terminex for 10 years or more! And have had the worst service ever at times until we met Thomas Midkiff! He was the bomb... did the best job ever at taking care of business. In fact I wouldn't allow anyone but him come and do our services! Because he had won our trust in doing the job right! I had some that come before him that weren't here but five minutes! So different when he started coming! After he moved on to bigger and better things we quit Terminex! I'm not wasting my money anymore! We will be signing up with Fox here real soon! Y'all have a great guy working for you!!! Thomas Midkiff we miss you! read more

I had problem after problem with Fox Pest Control. First, they want to bill you weeks in advance of performing any service. Secondly, they call with an automated message or leave messages on your answering machine stating that they're coming to perform your service on a specific day - then don't show up. Finally, after I'd had enough and had other pest issues that I couldn't get resolved with them, I wanted to cancel my service and find a new company. They initially refused to let me, saying I couldn't do it by phone or email and I had to come into the office. So I pulled out my contract and read the actual language (which I should've done in the first place), and sent a letter to their office cancelling "ALL services at my residence 30 days from the date of this letter". Two months later, guess what? They start billing me AGAIN!!! Called the office and the lady said that they had cancelled one of my services but not the main one. GEEZ!!!! read more

I am VERY impressed with Fox Pest Contol. From the first call to schedule a technician until I signed a contract to complete services, they were professional, accommodating, kind, fair and trustworthy! Brian Mead was stellar. I am so thankful for the integrity and honesty of the employees. It is refreshing. Thanks for the great service! read more

After calling around to different companies, I was immediately drawn to Fox. The woman who answered the phone, Rachel, sounds like the happiest person in the world and was very helpful. We discussed different pest control options and she explained that they were more than happy to work with our budget (my boyfriend & I recently bought a house requiring a handful of pricey upgrades & repairs). One of the technicians, Cody, came out the same day to give us a quote, and was able to get us on the schedule soon after. He was incredibly professional, respectful of our home, very knowledgable, and did a great job. We are super happy with our experience with Fox and will definitely be repeat customers. read more

John did a great job debugging our home. We have a big spider issue and he spent 45 minutes simply dewebbing the house and educating me on the different types of spiders I've been seeing. This set my mind at ease because they were all harmless. Thanks to John at Fox Pest Control! read more

Very unprofessional bounch of people and Business please do not waste your time and money they want u to move everything in the house out before they do anything did that then they still would not because the appliance was not moved out then they wanted you to leave for three hours wile they were there don't waste your time with theses people! read more

Unfortunately I did not good experience with fox pest control. I needed a one time treatment against flies. And usually 1 treatment would solve my problem. They were the only company available to come on a short notice (we were heading out of country in 2 days and I needed someone next day), but they refused to do 1 treatment. Instead, they signed me up for 5 of them, totaling $600. A year later I have the same problem. And in addition I didn't notice any difference with their treatments with spiders, ants etc.. And it was expensive treatment. $600. read more

Do not use this company. I spent an hour on the phone with them telling me multiple times that my child and my pets did not need to be out of the house while they were here treating it. The technician arrived and then told me that pets and people could come back in after 4 hours post-treatment. I called the company who would not let me speak to a manager. They would only let me speak to the same person who had given me all the misinformation on the phone "because they wanted him to make it right for me." Once he got on the phone he gave me no apology or anything - he proceeded to ask me when I could reschedule my babysitter for my child and told me there must have been a misunderstanding between us. I asked at least 3 times if we needed to be out of the house and every time he told me no -- there was no misunderstanding there. Horrible training, apathetic employees, and absolutely no remorse for the fact that they made me take a half day off work, pay a babysitter for 2 hours so my child wouldn't be in the way while they were here, and spend an entire morning vaccuuming and prepping for them to be here. This company is on my NEVER AGAIN list. read more

Fox Pest Control did a wonderful job and was even better to work with. They were easy to schedule with (even when my schedule caused me to have to reschedule), sent someone out quickly, he explained the service and how everything works and even sprayed that same day. I highly recommend them to anyone looking for a great pest control company, as well as a well run business with kind people. read more

DO NOT USE FOX PEST CONTROL!!!! They made an appointment with me for Saturday afternoon. I spent the entire day moving all of my furniture away from the walls as instructed as well as removing my pets from the premises. And guess what? They never showed up! And never called! So here I am with a carpenter ant problem, my house is torn apart and my pets are scattered around town for nothing. Finally broke down and brought them after waiting and calling for over 4 hours. The hours on their webpage are incorrect as I started getting the "office closed" greeting promptly at 4pm Saturday. At that point I had left several voicemails and emails and I resigned to the fact that I would not hear back from them until Monday. Here comes Monday, and guess what? Nothing. No one called me or emailed me. I had to call them. The manager who sounded about 20 apologized a few times and that was that. Let's run it back a little bit. Did I happen to mention that while I was waiting, I started scouring Facebook trying to find a direct number to anybody that worked there? Well I did. And what I found was several identical complaints. They apparently stand people up all the time. After asking them to do hours of prep work. Oh! And they also have pushy salesmen go door to door and solicit! Go look it up. Idk how they are still in business. I ended up calling at work in. Which I had originally a boy then due to the perceived cost. Guess what? I don't have to move any of my furniture and I don't have to take any of my pets away and Fox was going to charge me about $150 more for the service. Seriously just stay away or you'll be sorry. read more