1. Black Diamond Pest Control

    1. Black Diamond Pest Control

    0

    Nicholasville, KY

    Black Diamond Pest Control

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    Response time

    10 hours

    Response rate

    100%

    Services - Black Diamond Pest Control

    Pest preventative services

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    Terminix

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    Overpriced and extremely poor customer service in terms of timeliness and communication. I used…read morethem for pest exclusion in my home 8 months ago and parts of the work still have not been completed.

    I inherited a termite contract in 2021 through a home purchase. Apparently I get billed in July…read moreFOR APRIL's annual service, because I closed in late June . I have attempted to have this fixed for four years now. In addition, last year, the Terminix man pulled up, opened one trap in the front yard, left a bill for $350 on my front door and drove off! All this caught on Vivant. I called, complained, and they sent someone out that I personally insisted I walk with to inspect all 13+-. This year (2024) I receive a notice in late June early July, about being late on my plan again. I never received a bill until the one that just arrived as late. I called to attempt to fix it again. The local person scheduled the inspection, but insisted I pay first. I went on-line and paid. Twice they have rescheduled my April annual inspection (now into August) without calling and now I'm not available on the random date they picked. And to top it off, they have to call me to reschedule, as no other dates available. So here I am waiting on the same incompetent branch to call me back? No thank you. When I escalate to the 800, they push it back to the branch. It was only after the third call that I hung up did someone from an escalation team call me and inform me there IS a regional over the area. Waiting for the call back! Ugh!

    Black Diamond Pest Control - pest_control - Updated July 2026

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