Leasing manager who answered my phone calls (his number : 773 900 5175)…read morewas extremely rude and unprofessional. First he was mad that I made a few phone calls trying to get in touch with him. Then he refused to accept Section 8 voucher. This is illegal and discrimination. All other rental properties accept these tenants. This manager seems just to hate people. That would have been a disaster to rent an apartment from him. If I can I would have give him 0 stars.

I've been living her going on 16 months now and I'm home. I'm so happy living here. The grounds are…read morewell kept. I have 2 dogs and the walkways are well lit up at night. There is 3 poop stations with bags and containers dispensers. Dog owners give a sample at move in. So if your dog's "present' isn't picked up and then tested you get a fine. Makes for clean area!! The common areas inside my building are well kept and clean. Attended to twice a week. I have an elevator which is perfect because I can't use the stairs. Laundry room on every floor. My apartment is beautiful!! The one bedroom is very spacious, walk-in closet, and plenty of other closet space, including free storage locker in the basement. Now let's talk about the staff: Tiara in the leasing office is kind, personable, professional, and attentive to residents needs. She always has a minute or so for a quick chat, and treats for the dogs!!

I had to follow back up and it took a long time for them to initially come out after I put in my…read morerequest the first time and it was when I first moved in

These apartments are top-notch, this is my first apartment community and after living here for a…read moreyear is would recommend anyone to these homes. They have the full-size side-by-side washer and dryer which was one of my musts since I was used to having them, also the bark park is the absolute best for my puppers it's nice and big for them to actually run in and they just renovated it! They also installed new digital key fob scanners so instead of juggling for your keys you just have to tap the scanner and turn the nob and you are in! They offer so much here for all of the residents and the resident events here are so much fun to go to! The maintenance here is amazing and extremely quick too! Bill and Saul are the absolute friendliest here as well and are very helpful too and they are so good with my pups, Bill is like the dad of the property! They whole staff here is amazing, I highly recommend this place!

Clover ridge east covered all of my needs within a couple of minutes, the cordial staff was another…read moreone of the reasons why I decided to move in here. Their facilities are top notch, and they are near everything you could possibly need!

We've lived here for 6 months now and absolutely love it! The staff are great and very responsive…read more A special shout out to Barb in the office and Javier in maintenance who have made our first 6 months here a great experience!

We visited as prospective residents, so I'll tell you my experience…read more This is an apartment building that was originally built to be condos. I say that because it feels more like condos than apartments. It's 1 large building in the downtown Des Plaines area. There really isn't much outdoor space dedicated to this building, so basically go in and go to your unit. There's not much community space inside either, except for a small gym. They have several different layout types and sizes for the units. We went into 1 model and loved it. It was really nice inside. The problem we really had was the lack of community and community space. As we explored other apartments they have more to offer to their community, have more community space, and more things to do. One last thing. This may be a good thing or bad thing, but they are pretty much at capacity with units, meaning they don't really have a lot of vacancies. If you find one available and you like it snatch it up because it probably won't last long.

We moved here in March and absolutely love this community. The staff is lovely and maintenance…read morerequests are responded to immediately. Honestly, I would disregard any negative comments with regards to masking and social distancing, as that is no longer applicable. The apartments are spacious and have been beautifully updated. The grounds and club house have also been updated and are impeccably maintained. As rents are on the rise across the nation, you still get a much better value here than in any of the new rentals popping up all over the area.

They were efficient and knew what they were doing. Very…read morepleased with their knowledge, helpful advice and performance.

Had quite the experience with both my upstairs and downstairs neighbors, as well the office that…read morewas unhelpful and just as unhinged themselves as well in the process. The problems honestly started with the maintenance on the building. My balcony nearly collapsed when a beam gave way underneath me from me walking on it, due to rotted beams. It took them over a month to have the contractors come out, which was the only time I actually saw contractors on the property. Also to leave a note on the way things were designed, who puts carpet all the way to the front door, leaving absolutely no area for a walkway or your shoes or anything, and then making it against policy to have anybody but their contractors come in to clean the carpets? It's absolutely disgusting the way they managed and maintenance their area (barely). I never got anyone ever to clean my carpets. I had to wait over a month for a new toilet because the medicine cabinet fell out of the wall on top of me after simply opening it, and landed on the toilet bowl which broke it. Glad I didn't have a concussion myself but they sent maintenance who plastered it together which leaked everywhere and I'm sure you can understand how unsanitary that was. They also didn't send the contractors to fix it. They made me wait over a month to have the maintenance fix it, which wound up telling me that the cabinet was actually never bolted into the wall properly, which is not my fault and was never formally dealt with by the office who claimed no liability towards it. Contractors were never available in general. Emergency maintenance tended not to come even if it was a plumbing issue or a heating issue. I actually had to stay at my mom's house because the heating was off during the winter and the emergency maintenance refused to come out. I also had times when my plumbing didn't work and maintenance was not available nor did the emergency maintenance come out either, which lead me to have to go elsewhere to use the bathroom. I don't really understand how they even had "emergency maintenance" at all at this point when there was nothing taken seriously about it. Past that, my downstairs neighbor was always yelling at me because he could hear me walking around. I worked night shifts in security so when I wasn't at work, I would be up typical hours that normal people wouldn't, but that doesn't mean there should've been an issue with him hearing every footstep of mine. I did contact the office multiple times and they claimed they had a contractor come out which I never saw and I did have a security camera aimed at my door the entire time living here. There was never any contractor in my apartment. Not even with the balcony. They fix it from the outside. However, the office swore there was one and supposedly the contractor did not find any issue and could not hear any footsteps, but really that's when they actually came from the office to assess the issue because there was so many complaints about it. When I began to complain myself, the office wound up unhinging themselves and in frustration, telling me that they would cut my lease because I was arguing with the neighbor below me. When I called them on that they even changed their tone of voice temporarily and their story, realizing that they actually have no right to do that whatsoever. Finally, my upstairs neighbor insulted my fiancé for being black and locked the downstairs door on us purposely as we were trying to get into the apartment. Racism was the final straw. I couldn't care less who anyone thinks they are but racism speaks for itself and is unacceptable. The office only offered to cut the lease and have me move somewhere else, which I did, but honestly that was the most pathetic help I think I've ever gotten anywhere, and for all that and how much they charge which is roughly around the same amount of money to live in a two story townhouse in a nicer part of Arlington Heights (which I now live in thankfully) is absolutely absurd and ridiculous. PS: it's in walking distance from a *c_ke* bar. I would've really love to know that before moving here. I mean seriously, who has a different fake security company sit around for a couple hours at night? I never saw the same one twice and at times there wasn't even security there in general. Honestly, why do you think they had that security, oh wait it's because of that *C_ke Bar* and all the junkies who stager over and sleep in the parking lot. Hope that helps those interested in this place find somewhere else.

This place is going downhill!!! I have been here 5 years and…read morethe grounds are a mess. The garbage booths and pet stations are nasty disasters. The pet stations are tended to about once a month. Never any poop bags and the garbage poop just overfills (imagine that in summertime!). They send out notices for residents to pick up after their dogs and not rely on them for the poop bags. Really?!?!? What happened to "pet friendly community"? People have bad and busy days and don't always remember a poop bag. This is a pet friendly community, but it's not pet welcoming by any means. It's only friendly amongst other dog owners. There is NO bark park, no pet wash, a few poop stations without the bags (most of the time). They are VERY into their "Events" here!! They consider having a food truck visit the property about once a week (front of leasing office) as an "EVENT". Something indifferent and unexciting to look forward to every week. I have given suggestions and they all just go over their heads. They act like they'll do something about it by sending out surveys or collecting suggestions from suggestion box, but NOTHING is ever done. During the summer (since covid) the pool area has the most limited pool hours AND DAYS I have experienced in a apartment community. It's ridiculous. Expect the unexpected with this amenity. Notice after notice that they have the pool closed or early shut down. They claim they are short staffed, but really, they just don't want to hire another employee. I have worked and lived on properties where they didn't have a staff member "watch the pool". They just posted signs accordingly. You don't need a life guard or pool watcher on-site! The office staff are nice, but they don't work hard. They never are working when I walk in. They are all just chatting amongst themselves and seemed "too relaxed" the rest of world since covid. Customer service has gone down the drain every where in the world, and that includes this property staff. They don't pick up the phone or listen to their messages in a timely manner and then when you mention it, they apologize and come up with a good excuse. I had to go into the office and have this conversation with them because they never did return my call. The rent is luxurious no matter which apartment you have- standard or upgraded. The standard apartments are so outdated, that your countertops are chipping as soon as the 40 year sealant wears off (they never look clean! ) and cabinets/drawers are shaky, and you gotta love the POPCORN ceilings and walls. I will admit The upgraded apartments are very nice and trendy. But you're paying for it. You pay for the amenities here, but half-arsed. Go look at the gym, it's something from behind the times. Appears to be clean, but the years and years of use on the equipment doesn't make me feel confident stepping onto a machine. Nothing luxury about that! Cyber lounge is decent. But it doesn't get used to the fullest. I wonder why. Lots of ALERT notices will go out about locking your car lately. But when you complain about the squirrels getting under your hood or under your car and causing them to do damage to your vehicle electrical parts they don't do nothing to combat the problem with the garbage. They got a few new garbage booths, but all they did was make it bigger area for a bigger problem. What's great about this property? Great location, fast acting maintenance service people, floor plans, in unit laundry, nice neighbors, and if you LOVE FOOD TRUCKS, they got you covered on the weekly. It's not worth it here any more. Better options not too far from here for same price. Lease Penobscot Management YOU CAN DO BETTER for LUXURY residents on your luxury property. It's 2024! ~Unhappy Pointe Resident!

I moved here in December 2020, and it was one of the best decisions I've ever made. I'm 44, have…read morelived in over a dozen places in three different time zones, and The Atworth takes the gold medal for the best spot that I've ever called home. (If you see this, no offense Mom) If I had the time, I could write a review the length of Marcel Proust's, 'A la recherche du temps perdu.' But the Cliffs Notes version is this. This is a high end complex, but without the pretentiousness you would find in the North Shore and/or the upscale neighborhoods in Chicago. The facilities and amenities are all first-class, and everything is always clean like a five-star hotel. As for my unit itself, all of the appliances and furnishings are beautiful. Just as important, they did not cut any corners in terms of the walls and floors, so I do not hear any noise at all from my two next-door neighbors, or from the apartment below. Nothing major has ever happened since I lived here. But the very minor things like the specialty light bulbs needing replacing, Rey and Jason from the maintenance team have always come out the same day to take care of stuff like that. The area is perfect in terms of nearby shopping, restaurants, groceries, pharmacies, etc... Although living here is not cheap, dollar for dollar, this might be the best bang for your buck in all of Lake County. I do have some pause writing this, because Nathan (the property manager) might see it, and then raise my rent when it's time to sign my next lease. Please don't do it Nathan. Call or stop by the leasing office and ask for Stephanie or Katherine. You can thank me later. Much gratitude to the entire staff (and fellow residents) of The Atworth at Mellody Farm.

The intent is 2.5 stars, but not an option…read more PROS: Clean, new , stylish, great location, reliable service, good workout room, great pool room& package service. CONS: The $15 a month mandatory garage fee. Rent is extremely high per sq ft.$37+ per ft. Early termination on rental -stayed 6 months vs 12- was a $7100 fee The $300 nurses rebate was clawbacked at early termination plus ruined a full day of vacation when they would not take a check for $300 from my wife. The are hard nose about everything being done on their site (when it works). Signup was a nightmare. It took multiple attempts & multiple days with added stress -ugh. The whole signup & term process is too rigid. I would prefer to deal with a single owner vs corporate American.