These guys went above and beyond the call of duty…read more I was switching service with two unrelated carriers, and ran into a problem that would leave me without a phone for several days. This ordinarily is just an inconvenience, but as my transmission in my car went out and I was stranded, it was more of a problem. I was in a situation where I had no way to communicate with mechanics/friends/etc. and so walked in to see if I could use their phone. Sam was so helpful, so kind, and also so chill, and it made an incredible difference on a day when my stress levels were very high. Not only did he let me use their phone, he started trying to debug whether an eSim would work for me, as well as providing lots of other helpful information. Understand that he was getting no business from me, he was just being helpful, as I was switching between two carriers unrelated to at&t. The next day, after I had come up with a game plan to get a new sim, I went back into mad mountain to get a temporary phone. When they didn't have the burner phone in stock, they went ahead and loaned me an iPhone so that I could buy and use a temporary sim, as my pixel wouldn't take their sims. I've never even heard of a wireless shop loaning out a phone like that. This is a locally owned entity, and they went above and beyond the call of duty both times, for which I am so grateful.

I have shopped here for several years for all my smartphones and accessories ever since the IPhone…read more3's became available and several flip phones before that. The owner and employees were always very knowledgeable whenever I had questions or help with any of my phones. They also sell other brands of smartphones with all the help available that you may need. I will continue giving Mad Mountain Wireless all my business in the future.

Amazing service from Brandon! Would highly recommend this store to anyone looking for service and…read morevalue. Thanks for such a positive experience!

Thank you Deb and staff. We had been going in circles with AT&T customer service regarding our home…read morephone service for over 3 months. Hours wasted on phone calls with reps that didn't understand what we needed leading to endless frustration. Took the trip from Montague to Mt Shasta and Deb and her team had us taken care of in less than an hour AND got our cell phone issue handled too. A+ service!

Not worth the time,they ordered me an internet package that never came,made me stay weeks without…read moreinternet

Finally Verizon is no longer holding me hostage. I went in to speak with the T-Mobile crew and they…read morewere wonderful. They were fun and laughing and very personable I like that. They did tell me they could buy out my contract which is awesome however I'm almost done with Verizon so as soon as they are ended I am absolutely 100% going to T-Mobile I love their staff.

We have been lifelong customers of AT&T. Their prices were outrageous lately. So we made the…read moredecision to switch to Tmobile after their announcement of Starlink connection What started off to be a very difficult and arduous process was quickly rectified in store with both Eddy and Kelly. Hats off and kudos to both of them. They helped us transfer our original phone numbers over and get our phones operational. I recommend this T-Mobile location for their support and knowledge. I'm still not a fan of the 800 support number but from here on out, I will take all my business to this Tmobile location . Thank you Kelly and Eddy!

BEWARE!!! In January I went into the store because I was looking to lower my phone bill…read more Salesman, Ty, gave me a quote and told me when I could find him in the store again. The price he gave me for the phone was not what I wanted but when I bundled the phone with internet, it was doable for me. I went back on the day he said he'd be there to take him up on the deal he offered but he wasn't there and no one else could give me the same deal (1st clue that something was wrong). I finally caught him in the store on another day and after waiting for an hour for him to wait on me, he sold me the phone and internet bundle. He also told me that they would give me a new iPhone if I traded my current phone in and paid the tax on the new one (another missed clue that something was off). Then because he did not tell me what documents or passwords I would need, and because he initially told it would only take "twenty minutes to complete the deal" and I have a very busy schedule, I had to make two more trips up there to get this done. So up to this point it took five trips up there at $10-12 in gas every time and it probably took at least six hours to complete the deal. I was so exhausted with this ordeal that it didn't register with me at the time that I never signed any agreement with them (I know, that should have set off alarm bells). When I hooked up the internet box, I had trouble with it. I called the T-Mobile customer service number and I was told that I am not in a service area for their internet. Back to the store again. When I returned the box, I told them I need to make sure that the cost of the phone plan remained the same as what I initially agreed to. I was assured that it would be the same. Was charged almost 3 times what I agreed to for the month of January and then it happened again in February. Over the course of a couple of months, I was up there another five times trying to get the problem fixed and each time they'd tell me it was fixed. When I finally called customer service they told me I needed to speak to the store manager. I called ahead to find out when she would be there. I went up on a day she said she'd be there and she was not in. I went back a second time and waited for an hour for her to get to me. When she finally sat down at the table with me I got 1 1/2 sentences out, she jumped up and went into the back for 15 minutes. When she came out again she waited on someone else for 20 minutes before she sat down with me again. When I told her what was going on, she acted like I was upset for nothing, pulled up my account and showed me the next payment was going to be what I had agreed to. I was completely dismissed and told there was no problem. The following month I got a text from T-Mobile stating that I was going to be charged twice as much as I'd agreed to. I called the store, again, and got the assistant manager. She told me to come in and let me know what days she would be there. I showed up on a day she said she'd be there and, of course, she was not there. So back again - this was the 15th time I'd had to go into this store, and again, I had to wait 30-45 minutes to be waited on. Finally, the assistant manager started digging around to see what was going on. It took a long time, but she finally told me that I was signed up for a plan that cost $30 more a month that what I'd agreed to, the phone was not free, I had to pay for it, and there was nothing they could do about it. Even though Ty forged my signature on the contract and lied to me about what I was getting into, I was stuck with it. I'm still thinking about going to Adult Protective Services and filing an elder abuse report, but at this point I'm just worn out. I ended up paying off the phone and leaving T-Mobile altogether. The word nightmare doesn't even begin to describe what I've been subjected to by these people.

Everyone at the store was unbelievably helpful! They were patient, kind, and took care of all my…read moreneeds. Becka and Carter went above and beyond to make sure I left taken care of. I love my new phone and watch, and it's all thanks to them! All for an amazing price! Couldn't ask for anything more! Also, Sarah helped set everyone up for success, even though she was sick. I hope she feels better way soon!

I give them a 1 star because there is nothing lower! Do not waste your time or money!! Go to Reno…read moreor Redding! They are incompetent!!! They lost all my email in a supposed upgrade that took 2 hours! Then a person called and threatened me if I did not come in so Find my phone could be turned off on a trade in. I wish I had a Time Machine so I could go back and avoid the horrible experience!'

Adrian is the most helpful representative I've worked with at Metro but everyone I've worked with…read moreat Metro PCS has been great. Sometimes the ppl on the customer service line can be tricky to deal with though so I just go in to the store! Super nice, knowledgeable and friendly at Metro in Corning!

From the owner: Switch today & enjoy America's largest 5G network.read more