Everyone at the store was unbelievably helpful! They were patient, kind, and took care of all my…read moreneeds. Becka and Carter went above and beyond to make sure I left taken care of. I love my new phone and watch, and it's all thanks to them! All for an amazing price! Couldn't ask for anything more! Also, Sarah helped set everyone up for success, even though she was sick. I hope she feels better way soon!

I give them a 1 star because there is nothing lower! Do not waste your time or money!! Go to Reno…read moreor Redding! They are incompetent!!! They lost all my email in a supposed upgrade that took 2 hours! Then a person called and threatened me if I did not come in so Find my phone could be turned off on a trade in. I wish I had a Time Machine so I could go back and avoid the horrible experience!'

Welcome to the dystopian future of internet and cell services. You'll get sold something in the…read morestore under the premise that the services you want aren't available to you at this time. You'll then get notified by a sales rep over the phone saying that the services you wanted ARE available. You'll end up signed up for excessive and unfunctional services you don't need or even know about by the time you realise your bill has reached $450 monthly. Then you'll spend several months negotiating with scammer "sales" people who promise credits while they "seek resolution for your account issues". You'll get signed up for some more services in this process until you call customer care and BEG them for hours to cancel your services. About those credits promised to you by the sales people - good luck getting any of them without filing a better business bureau complaint. When you finally get fed up and go to BBB, they'll call and offer you credits to account for the last 60 days of unsolicited or non-functioning services, but no more. if you've been stuck in this rat race for any longer than 60 days, sorry but it's just gonna have to be money lost. What a joke of a company. Completely different policies based on whether you talk to the store, the customer care people, and the sales dept. over the phone. I can't blame the people on the calls or in the store, they have been set up by the executive decisions makers in the company to have their hands tied. They have to unfortunately work with what they have, which is predatory sales guidance and misinformation.

The staff at T-Mobile are so patient. And lots of fun. We were there for quite a while yesterday…read moregetting new phones and switching accounts. My husband has short-term memory loss, and he asked the same questions a few times, but Nicole never got impatient. She always answered his questions, kindly and thoroughly. We had some issues changing providers due to the providers not being so smart. The store is clean and the tables for customers and their associates are separated and private. It was an enjoyable experience, even though it was a little bit long. If you're thinking of switching providers, I suggest T-Mobile.

Riley helped me 5 min before closing with an account issue that needed to be solved. He went out of…read morehis way to help me. I really appreciate that even though it ran longer than expected HE didn't give up. We ended being successful with our mutual attempt. Great Customer Service EVERY-TIME! This is the reason why I am married to ATT for all my phone / internet needs. 26 years Customer 4 Life

Great store. Justin, Riley and Doug are very educated and professional when it comes to assisting…read moreand taking care of customers. The only reason why I take the drive down and remain a customer!

Another shout out to Carla and Gregg. Yet, again, family members were unreachable by cell phone…read more Gregg was generous enough to do a welfare check at our request. He found the only means to communicate they were using, a cell phone, had stopped working. He was able to obtain a new phone, as well as groceries to get everyone back on their feet. These two are special people that we all should strive to be like. Thank you both again!

These guys went above and beyond the call of duty…read more I was switching service with two unrelated carriers, and ran into a problem that would leave me without a phone for several days. This ordinarily is just an inconvenience, but as my transmission in my car went out and I was stranded, it was more of a problem. I was in a situation where I had no way to communicate with mechanics/friends/etc. and so walked in to see if I could use their phone. Sam was so helpful, so kind, and also so chill, and it made an incredible difference on a day when my stress levels were very high. Not only did he let me use their phone, he started trying to debug whether an eSim would work for me, as well as providing lots of other helpful information. Understand that he was getting no business from me, he was just being helpful, as I was switching between two carriers unrelated to at&t. The next day, after I had come up with a game plan to get a new sim, I went back into mad mountain to get a temporary phone. When they didn't have the burner phone in stock, they went ahead and loaned me an iPhone so that I could buy and use a temporary sim, as my pixel wouldn't take their sims. I've never even heard of a wireless shop loaning out a phone like that. This is a locally owned entity, and they went above and beyond the call of duty both times, for which I am so grateful.

I have shopped here for several years for all my smartphones and accessories ever since the IPhone…read more3's became available and several flip phones before that. The owner and employees were always very knowledgeable whenever I had questions or help with any of my phones. They also sell other brands of smartphones with all the help available that you may need. I will continue giving Mad Mountain Wireless all my business in the future.

Great customer service! Very efficient and kind. I needed a new battery for my iPhone 11 Pro. The…read moreowner diagnosed the issue and had my phone repaired in less than 30 minutes. He is very honest and professional. It's clear that he is passionate about his business. The pricing was fair, and it was actually more affordable for me to bring my phone here than to bring it to the Apple store. There's also free wifi available to customers who need to wait in the lobby for their repair to finish. I would return for any future repairs!

Second time I wanted to use lightning phone repair. Called first and discussed my broken iPad…read moreglass. He asked a bunch of questions and said it would be better to replace However the iPhone glass case was replaced the same day after a call and his price was in step with other stores The value was he was available and a nice clean environment. Pleasant customer service

I have had two phones repaired here he is the best most knowledgeable person. He brought back info…read morefrom my phone that Verizon COULDNT and they charged me 35.oo for nothing. Again I can not express how satisfied I am with this business.

Went in today and received help on the spot. Great expertise and service!! This was my second…read morevisit. I will always stop there first before buying a new phone.

Went to metro to buy a new phone because mine was so hacked, Julie helped me and cleaned up my…read morephone, helped me decide which route to go. I'm so happy, she was the best!! Not only did she help me, she saved me lots of money!! Thank you Julie so very much!!

From the owner: Switch today & enjoy America's largest 5G network.read more