They are awesome, never had a bad experience with them, very helpful and knowledgeableread more

Took my older aunt into the Redding store as we could not figure out how to get her new phone to…read moreconnect to everything. Sean Abbott was absolutely amazing. He was very patient with her and knew just what to do to get things resolved. He helped show her how to access and do the simple things on a modern phone that most children are familiar with, but that older people sometimes have trouble with. Just an outstanding experience.

Thank you Deb and staff. We had been going in circles with AT&T customer service regarding our home…read morephone service for over 3 months. Hours wasted on phone calls with reps that didn't understand what we needed leading to endless frustration. Took the trip from Montague to Mt Shasta and Deb and her team had us taken care of in less than an hour AND got our cell phone issue handled too. A+ service!

Amazing service from Brandon! Would highly recommend this store to anyone looking for service and…read morevalue. Thanks for such a positive experience!

Second time I wanted to use lightning phone repair. Called first and discussed my broken iPad…read moreglass. He asked a bunch of questions and said it would be better to replace However the iPhone glass case was replaced the same day after a call and his price was in step with other stores The value was he was available and a nice clean environment. Pleasant customer service

I dropped my Samsung one too many times and was torn between buying a new phone or repairing the…read morescreen. I decided to go with a repair--supporting local businesses is what it's all about--and I'm really glad I chose this shop. The owner, John, was super professional, and as the name of the shop suggests, their service was lightning fast. My phone looks and works like new again. Thank you for the excellent customer service and quality work--I'll definitely be recommending you to others!

If you want them to Take your ID and your credit card information charge you for a cell phone that…read moreis being sent to somebody Else, go to the mall. I went here thinking that I would sign up for T-Mobile. I had problems with my SIM card being locked by AT&T. It took me a few days to get through to AT&T. They made me Hold onto the iPhone watch even though I tried to give it back to him two days later. I was afraid I was gonna have problems with AT&T. They would not let me give it back to them. When I finally did sign on with Metro T-Mobile instead of T-Mobile because I guess there is a difference. The guy charged me a restocking fee took a photograph of my drivers license front and back. I got charged a restocking fee. About a month later I gotta charge on my credit card for a phone. I called t-Mobile-customer service. They said there was fraud going on at that store and they would give me a call back within a week. This was a month ago and I never got a call back from T-Mobile. I don't even know if they took care of the person who committed fraud. Go here if you wanna be robbed.

They're not very straightforward about pricing or anything. If you ask them to clarify something on…read moreyour bill or when signing up you ask about what something costs they speed up what they're saying and kind of don't really give a clear answer. Also we switched from AT&T and with AT&T I had great signal everywhere. With T-Mobile I cannot make a single damn call anywhere. It sucks so bad. I have to be on WiFi to basically use my phone. Not worth it!!!

Shout out to Nathan for hooking us up with a good deal on a new phone line, upgrading my phone, and…read morea new Apple Watch. He was very professional and transparent about the whole process and pricing.

Horrible, my card expired. I tried going into the store only to check in and stand there for 45…read moreminutes without anyone saying a word to me. Exactly sad I've tried with them, another store, 8 hours of phone/ online customer service.......... And I still can't get my card /account updated....... WOW

Everyone at the store was unbelievably helpful! They were patient, kind, and took care of all my…read moreneeds. Becka and Carter went above and beyond to make sure I left taken care of. I love my new phone and watch, and it's all thanks to them! All for an amazing price! Couldn't ask for anything more! Also, Sarah helped set everyone up for success, even though she was sick. I hope she feels better way soon!

I give them a 1 star because there is nothing lower! Do not waste your time or money!! Go to Reno…read moreor Redding! They are incompetent!!! They lost all my email in a supposed upgrade that took 2 hours! Then a person called and threatened me if I did not come in so Find my phone could be turned off on a trade in. I wish I had a Time Machine so I could go back and avoid the horrible experience!'

Not worth the time,they ordered me an internet package that never came,made me stay weeks without…read moreinternet

Finally Verizon is no longer holding me hostage. I went in to speak with the T-Mobile crew and they…read morewere wonderful. They were fun and laughing and very personable I like that. They did tell me they could buy out my contract which is awesome however I'm almost done with Verizon so as soon as they are ended I am absolutely 100% going to T-Mobile I love their staff.

This review is directed towards their shipping services. I went in to ship a package weighing 1.2…read morelbs to Nevada. Their price was $21.75. I thought they might be over pricing this service so I went to the local post office and shipped it priority mail for $9.75. I'm guessing they are making a very large profit on their shipping services at the expense of screwing the customer. Just a word here. Shop around. If they are inflating their shipping prices, could they be grossly inflating their other services? It really pays to drive to Redding for a better price. Many of the businesses in Burney charge astronomical prices. The only deal is buying vehicle fuel. Much cheaper in Burney than Redding.